On Thursday, Apr 2, 26, I contacted the dealership regarding a 2016 Lexus LS 460 L listed at $29,444. I communicated directly with a representative named "Jessica/Clarence," who confirmed in writing that the vehicle's current price was $29,444. I specifically asked about price discrepancies between listings, and I was reassured that $29,444 was the correct and current price. I also clearly stated that I would be traveling over 4 hours from North Carolina to view and test drive the vehicle. At no point was I informed of any conditions tied to the advertised price, such as residency requirements, financing requirements, military/veteran status, or other qualifications. Based on these representations, I made the 4+ hour trip to the dealership. Upon arrival, I was informed by a different salesperson that the actual price of the vehicle was approximately $38,000--over $8,000 higher than what had been quoted and confirmed prior to my visit. When I questioned this discrepancy, I was told that the advertised price only applied under certain conditions (Virginia residency, veteran status, or other criteria), none of which were disclosed to me beforehand. This information was only revealed after I had already made the significant trip to the dealership. Additionally, after refusing the inflated price, I was encouraged to consider other vehicles, which further suggests a bait-and-switch sales tactic. I believe this constitutes a deceptive and misleading business practice, as I was induced to travel a significant distance based on a price that the dealership had no intention of honoring under the circumstances. read more

PLEASE READ FULLY BEFORE BUYING HERE I am leaving this review because my experience purchasing a vehicle here was extremely upsetting, and I want other first-time car buyers to know exactly what happened to me. I came in looking for a vehicle around $16k. I was initially told that they could not do that price, so I was prepared to leave. As I was leaving, I was stopped and told that they could do $16k "all-inclusive." My roommate was with me, and we specifically asked MULTIPLE TIMES whether the $16k included everything -- taxes, title, and fees. I was told yes. I made it clear that I was talking about the TOTAL amount, not simply the vehicle price before taxes and fees. Based on those repeated conversations, I agreed to move forward with the purchase. When I was presented with the paperwork, I saw an amount closer to $20k. I immediately questioned it because I had just been told that the total was $16k. I became extremely upset and left the dealership crying. Zee from the dealership followed me outside and asked me to come back. I returned after being told that the higher amount on the paperwork was related to the financing/interest and that everything was okay. I relied on those explanations and ultimately signed the paperwork. I was a first-time car buyer, and I was repeatedly encouraged to trust the process and sign the paperwork. Looking back, that was a mistake on my part. My advice to anyone buying here is simple: DO NOT rely solely on verbal explanations. Read every single document yourself, calculate the total yourself, and make sure the numbers match what you were told before signing anything. I also specifically told the dealership that I wanted to finance through my credit union because I had been offered approximately 6% APR. The dealership did NOT finance the vehicle through my credit union. Instead, they arranged financing through another lender at approximately 11% APR. The entire process was extremely stressful. Zee and Wali were the people I worked with. I was at the dealership for most of the day, and by the end I was overwhelmed and emotional. The dealership itself is very small and cramped. The small back room where the deal and paperwork were handled made me feel uncomfortable and intimidated. At the end of the transaction, I was recorded agreeing to the final terms. Being recorded agreeing to the final terms does not change the fact that I had previously asked specific questions about the price and financing. They also made a copy of my debit card. After the purchase, my experience became even more disappointing. When I contacted the dealership with concerns about the transaction, I had difficulty getting responses. During a few phone conversations with Wali, I was being talked over and yelled at. I eventually got hung up on. The vehicle was given to me with an empty gas tank and one of the headlights was not working. They also did not go over the vehcile history with me. If you are a first-time buyer, PLEASE protect yourself. I told them I could not afford 20k and I left with a 20k car anyway. Get the complete out-the-door price IN WRITING before you agree to anything. Do NOT let anyone rush you. I left this dealership feeling overwhelmed, pressured, embarrassed, and extremely disappointed. I hope sharing my experience helps another buyer avoid going through the same thing. I know the dealership may respond by pointing out that I signed the paperwork. I have never denied signing it. My review is about the conversations and representations that occurred BEFORE I signed, and my experience trying to address the situation AFTER the sale. read more

Classic bait-and-switch runaround - save your time and drive elsewhere. Cliche, but couldn't be more accurate. If I could give zero stars, I would. CarGet Motors represents everything people hate about buying a used car. I reached out no less than five times over two days trying to get a basic, itemized Out-the-Door (OTD) price for a vehicle I was ready to buy immediately. I was explicitly clear that I had funds ready, had strong interest in the vehicle, and promised to drive out to their Woodbridge lot that exact day once the numbers were confirmed. Instead of basic transparency, I was given an endless runaround. I was ignored on multiple inquiries, repeatedly promised callbacks that never happened, and harassed via text to put down a deposit before they would even put pricing numbers in writing. I specifically followed up via email with Jasmin--who was the one to reach out to me FIRST--only for her to completely ghost every single response and follow-up I sent. Looking at other reviews now, I see this is a recurring pattern with her and the sales team. When I was finally told my request had been "escalated to sales," it led right back to the same sales team that had been dodging me for days. They gave me vague numbers on the phone before casually claiming someone else magically put a deposit on the car and was coming to pick it up. Nobody was more eager or ready to buy a car over those two days than I was. Given how hard it was to get a straight answer, there is no doubt in my mind the vehicle was never available in the first place. It was just a classic bait-and-switch tactic designed to string me along and drag me out to their lot for a high-pressure upsell on another vehicle. Save yourself the miles, the headache, and the utter waste of time. They do not respect buyers, they lack basic communication, and they do not practice basic business transparency. Take your business to a reputable dealer that values your time. read more

Absolutely terrible experience. My wife and I both took time off work because we were told a vehicle was available, and we were ready to show up with cash to buy it. Then suddenly we're told another salesperson "sold it" or has a deposit on it--even though the deal wasn't finalized. No one bothered to mark it as pending or communicate that properly. Completely unprofessional. Because of their disorganization, we lost time, lost income, and what was supposed to be a surprise birthday gift for our 16-year-old was ruined. Looking at their existing reviews, this kind of mess clearly isn't a one-off--it's how they operate. Don't waste your time here. read more

Difficult to write a review about the dealership when you can't get sales people to respond. I contacted them via their online website about a specific car. While their online attendants were quick (and numerous) to respond, I had requested a detailed sales agreement showing the applicable discounts and a final price. Since their advertised price contains many discounts which I did not qualify for and since the online attendant didn't realize that they offer free nationwide shipping, I wanted a finalized price before we drove the two hours to see the vehicle. Unfortunately, multiple contacts with "Jasmin", including several that were supposedly escalated, were not responded to by the sales staff. This being the case, we are not going to pursue purchasing a vehicle from them. Others have also indicated absent Customer Service responses. Never understand a business that has potential customers, but shoo them away with this type of poor business approach. read more

Scam tactics. I went there looking at 2 cars which happened to not be there. There's a reason for that... they will sell a car for over market value then lower the price to bait people to come look at a car that has been sold already. I bought a 2022 Dodge Durango from them 3 weeks ago, since then they lowered the price rather than removing it from their website. Also the car is already in a shop to get repaired because the car broke down on the side of the road after approximately 200 miles of driving. Worst dealership I've ever had the experience of working with. read more

I made an appointment and drove over an hour to see a specific car, only to be told when I arrived that the vehicle wasn't even at the dealership. No one called or texted me to let me know before I made the trip. Instead of apologizing or offering a real solution, they immediately tried to sell me different cars. It felt like a bait and switch tactic just to get customers through the door. This was one of the worst dealership experiences I've ever had. They showed no respect for my time, and the customer service was terrible. If this is how they treat potential buyers, I can't imagine how they treat customers afterward. I strongly recommend staying away from this dealership. Always call and make them physically confirm that the vehicle is actually on the lot before wasting your time driving there. I will never come back or recommend this place to anyone. read more

I would rate this dealership lower if I could. They are shady and untrustworthy people. I would not recommend this dealership to anyone. After reading reviews, and experiencing the same bait and switch tactic personally, I can confidently conclude that they just want to screw people over. They say whatever they need to get you in the door, they will set appointments for cars that don't exist or are magically "at the shop getting work done" just to talk you into another more expensive vehicle. Their website prices are not accurate at all. I would avoid these people at all costs. They will just waste your time and energy. Do not give them a single penny or minute of your time. Stay away. read more

I wish I had read the reviews before wasting a 5 hour trip. These guys are the ones who give car salesmen the "sleezy" stereotype name. Basic bait and switch, wrong price, "oh, we just sold that car but check this one out", con jobs. I should have kept driving once I got there seeing the dealership. The vehicles crammed in like sardines in a can. There was no where for customers to park. The staff were all super nice as long as they see you as a mark. Once you start asking legitimate questions or call them on some shady stuff their attitude flips to very disrespectful. I am so sorry Jack@ss but I didn't come here to waste your time, however you sure didn't mind wasting mine. Stay away at all costs!!!! You will be sorry, sooner rather than later. read more

Total bait and switch disaster. Read the fine print on their website or better yet don't bother wasting your time here. The prices listed are not the actual prices. read more

BE WARNED On Thursday, Apr 2, 26, I contacted the dealership regarding a 2016 Lexus LS 460 L listed at $29,444. I communicated directly with a representative named "Jessica/Clarence," who confirmed in writing that the vehicle's current price was $29,444. I specifically asked about price discrepancies between listings, and I was reassured that $29,444 was the correct and current price. I also clearly stated that I would be traveling over 4 hours from North Carolina to view and test drive the vehicle. At no point was I informed of any conditions tied to the advertised price, such as residency requirements, financing requirements, military/veteran status, or other qualifications. Based on these representations, I made the 4+ hour trip to the dealership. Upon arrival, I was informed by a different salesperson that the actual price of the vehicle was approximately $38,000--over $8,000 higher than what had been quoted and confirmed prior to my visit. When I questioned this discrepancy, I was told that the advertised price only applied under certain conditions (Virginia residency, veteran status, or other criteria), none of which were disclosed to me beforehand. This information was only revealed after I had already made the significant trip to the dealership. Additionally, after refusing the inflated price, I was encouraged to consider other vehicles, which further suggests a bait-and-switch sales tactic. I believe this constitutes a deceptive and misleading business practice, as I was induced to travel a significant distance based on a price that the dealership had no intention of honoring. read more

We purchased a 2022 Durango R/T in February. My husband hauled the car home. 15 miles in the Crank went out. Thankfully there was factory warranty. We discussed it with CarGet Motors and I proceeded to leave them a review. They told us that if I didn't not remove my review that my warranty that we purchased would be void. (We weren't sure how that worked and were nervous so I did.) They were absolutely no help. They actually called us several times to reprimand us for not having the vehicle transferred. (Our state requires an in person inspection which we couldn't do because the car was in the shop.) The car spent several months in the shop. We finally got it back. Now on our way to the beach the A/C went out. DO NOT BUY HERE!! I read more

How you going to have a car online for sale. Price has shown to drop over 6 months and then when I get there. You tell me you can't sell the car because you don't have the title. Shady business. And don't forget about the hidden fees. The price is not what is shown. read more

I purchased a 2021 E350 in May 2025; it was a lemon. The front bumper fell off and Wally (the fast talking liar) took it to a body shop to have it repaired. I had to pay an extra $500 and two months later it fell off again. He only had it glued and not replaced. I ended up spending thousands to get this issue fixed and a front end alignment. This is a tacky business and STAY AWAY! DR. ERJ read more

I had a very disappointing experience with CarGet Motors. On June 20, I visited the dealership regarding a 2018 Mercedes-Benz C300 Coupe that was advertised online for approximately $19,000. I specifically asked the sales representative multiple times what the out-the-door price would be, and I was told it was $19,000. The dealership initially tried to finance the vehicle through their lenders, but I chose to obtain financing through Navy Federal instead. Later that same day, I was approved by Navy Federal based on the price that had been discussed. I called the dealership to let them know, and they told me to bring the check in on June 22 to complete the purchase. When I arrived on June 22 ready to buy the vehicle, I was suddenly told that the price was now around $30,000--an increase of roughly $11,000 from what I had been quoted and what was advertised online. There was no clear explanation provided for this drastic change. I wasted time securing financing, rearranging my schedule, and returning to the dealership under the impression that we had already agreed on a price. The entire experience felt misleading and unprofessional. I would strongly encourage anyone considering purchasing a vehicle here to get every detail in writing and carefully review all pricing before moving forward. read more

Absolutely horrible experience. These are the slimiest liars on the east coast. I came in after seeing a listing for a Lexus and the lot was chocked full of vehicles with no room at all. The car I wanted wasn't even on the lot. The price they advertise is false unless u qualify for 7 different discounts all at once. If you don't qualify you have to pay 10k more than the advertised price. The building was dirty, very unkept, and smelled horrible. A very clear indication of their business practices. I do NOT recommend read more

I filled out an application about a week ago for a vehicle I'm interested in and still haven't received a call from the dealership . So I decided to call and I spoke to a guy by the name of Zee. I asked Zee for the results on my application , a 360 video of the outside and inside of the vehicle and the numbers on the vehicle and I still haven't received anything from this dealership . Either this dealership is lousy with online sales or they're a scam artist when it comes to marketing . I would be very cautious with dealing with this dealership, very sketchy ! read more

Review: CarGet Motors - "Misleading and Disrespectful Experience" I visited CarGet Motors on December 11, 2025, after calling ahead to confirm the availability of a specific vehicle. I spoke with a representative over the phone, verified that the car I was interested in was still on the lot, and scheduled an appointment. I then drove several hours to get there, expecting to see the car I had discussed. However, when I arrived, I was told that the car was not available because it was "at the mechanic shop due to a problem." This was never mentioned during the call I had just two hours prior, which was frustrating and incredibly disappointing. When I expressed my concern about the situation, I was met with what felt like a classic bait-and-switch tactic. Instead of addressing the issue directly, the staff immediately tried to sell me a different, older vehicle in my price range, and then attempted to show me another car that was well beyond my budget. I told them directly that it seemed like they said whatever they needed to say just to get me on the lot, even though the car I was coming to see wasn't available. Based on how things unfolded, it felt like a setup to push other inventory, not to serve my needs as a customer. This experience wasted my time, gas, and energy. I left feeling misled and disrespected. While this is just my personal experience, I hope others will ask very specific questions before making a long trip to this dealership -- and get everything in writing if you plan to visit. read more

I contacted this dealership about a car at 6pm on a monday. They stated it was available. I told them that I already had an approval and they stated they could get me a better rate than I got. I allowed them to do a credit application. I did not hear back from them tili 750pm, 10 minutes before they closed. They told me I was approved and they would give me the information shortly. I did not hear from them the next day. When I called they stated that I was still approved and I asked them for the exact numbers that I am approved for. They stated that I need to talk to someone else and they would like to call me back. THIS HAPPENED 4 times. Someone will call me back. No one did. I finally called back again at 11:30am and to get the exact details of my approval... The bank, rate, term, loan amount, etc. ALL OF A SUDDEN, the car was sold LAST NIGHT!! They wanted me to DRIVE 2 HOURS for a car that was not there. When I voiced my displeasure of how this was handled. THey did not care. Lets move to a new car they said. It doesnt matter any more since the3 car was sold the night before and the car was SOLD BEFORE I did the credit application!. DO NOT GO HERE- THEY WILL WASTE YOUR TIME read more

I give carget auto a 0 rating absolutely had the worse customer experience that i have ever had buying a vechile the salesman i had left me on the hook did not comunicate with me me what i needed to do after being approved by a bank to purchase a car i tried to reach out to get the deal done called 3 times on 06/18/2026 got hung up on i highly suggest do not deal with these people they dont care about here customers what so ever so just by trying to buy a car of them i got a hard inquiry on my credit report which they will soon find out they will fix it BADDDDDD BUSINESSSSSS read more

This dealership is ok. 1. the SUV I wanted was sold and going down the street when I got there and the second car I wanted was in the shop. Since we had rode 2 hours, I ended up purchasing another vehicle. 2.My 30-day tags ran out, and I had to keep calling them to see where they were and they informed me that the tags were there and I would have to pay $25 to get them sent in the mail or $50 for FED EX. My husband ended up riding up there to pick them up. 3. I brought my SUV 11/3/2025 for 24K, why is it still listed on their website right now 06/15/2026 for 19K and yes, it is my SUV I checked the VIN#'s. So, my SUV is still being sold for a cheaper price? If you want to get a car from here, I advise to just go to the lot and look around, DO NOT CALL they will tell you lies. read more

I inquired about a car listed on 3 different sites at a stated price and on the ad it states "free nationwide shipping". Even see a coupon on the site for $1k off. With financing approved and I'm an hour away and can pickup this weekend, I ask if they can drop the price and avoid the shipping. After a few back and forth the price is actually misstated as the advertised price includes military and another discount. They add $4k and on top of it want $1700 processing fee. LOL read more

Who ever reads this I recommend you read other people's experiences and go based out of that if you decide to buy a car from here. They advertise one price and when you are there they try to rip you off. If you fall for their bullshit, then it's on you. We fell for it and got ripped off. read more

Danny & Dayana helped me a lot. They fought for me all day to get a good deal. Left the lot same day and have been enjoying it ever since. Much appreciated! read more

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I had called the dealer to inquire about a car they had listed and was told it was available. I made an appointment to come see the car in person within 2 days or so. I'm glad I decided to check the listing before leaving my house because the price had magically jumped up about $5000 overnight (as noted by the price history). I immediately called back and told the salesman how odd it is that the price hadn't fluctuated much in the past, but makes a significant change the night before I'm supposed to come see the car. He (can't remember the name) says there was a temporary discount and the system automatically changed it based on a date they set for the discount to end. If this were the case, wouldn't they have told me when I initially said I'll come see the car at a later date..? I didn't bother to argue, but just do with this story what you will. Do your due diligence, read the other reviews, and take your business elsewhere. -Zak read more

I would not recommend this dealership based on my experience. After purchasing my vehicle, I began having issues within days, including needing to replace the battery and dealing with warning lights coming on and off And the car sometimes have problems to start and the lights inside the car is not functioning properly I also have concerns about being overcharged for registration, title, and other fees, and I have not received clear answers regarding these charges. After I reached out multiple times for help and resolution now they have called me asking me to come in to talk about it but have had difficulty getting responses. I'm very disappointed with how this situation has been handled. read more

DO NOT BUY FROM HERE Find the car on Cargurus says it's 19500. Call on Friday, confirm the car is 19,500. When I arrived, they told me the car was 25500. They add a certain number of discounts, and you may get to the 19500 as your discounted price. After you get your discounted price, then they add a $1200 recon fee, and other fees on top of it plus a dealership fee of $1700. This fee does not cover doing tags or title processing either, that's an additional $300. Other dealerships in the area are $800. They give me a purchase order that's almost $30,000. I stayed at this dealership for over 8 hours. When I finally decided to do the deal after I talked them down some because it was so late and I had no more time to look at something else. I got the car at 21999 before 1750 processing fee. They didn't even do me the courtesy of a full tank of gas. It was literally on E. I cannot, in good conscience, recommend this dealership to anyone. They were nice enough people, but their business practice of misleading customers on pricing is deplorable. As an added bonus they fucking knew I was coming for 5 days, and I had to wait 2 hours and 47 minutes for them to get the car out of the snow. The dealership right next to them had all their cars out ready to be driven. read more

Everything started out bad coming here. First, after setting up an appointment to see a car and driving all the way down from Baltimore the woman looked and looked for it. Found out that it is out at the shop. I asked why they wouldn't tell me that since I made an appointment to see it. Their response was "Well we got other cars". Since I was all the way down there I figured I'd look at the other cars they had. Big mistake. Waited over an hour to see a good car. After I saw it and was ready to purchase they quoted me a fixed price. Sliding in my 3k down-payment and making it seem like that was the asking price. They r unbelievably Shady. read more

Terrible customer care. Called on a Saturday spoke to salesman Reese about a Ford f250 they had for sale. He briefly talked about vehicle, said he was busy and would call me back Monday first thing with video walk through. Never called back. Left a VM on his phone Monday. No call back, however did get a number text from "Jasmine" only wanted to set up an appointment. Related my frustrations with no call back, she just kept wanting to set up appointment and was not listening, I'm out of state and wanted more info first. By Tuesday evening I gave up and told "Jasmine" not to contact me again. I don't know there business model, but I had a terrible experience here. read more

Terrible customer service! They scheduled a time for me to look at a car and followed up with text messages and calls. when I got there the car was away for inspection. The salesman never stood up to greet me, ask my name, or apologize. He just blamed the online scheduler who does not even work for them. I wasted hours going back and forth from DC. I can't rate them low enough! read more

Contacted them about a car for sale wasted my time discussing a particular vehicle I wanted to purchase.. Then tells me there is a deposit on the car, and trys to push me into a different car Dont do business with this company. . read more

Great car buying experience. No pressure at all. Stop by if you're looking for a nice affordable car

The worst sales lot I have ever dealt with! Promises a car that you have been in the process of getting to no one else and for 3 days keep telling you that it is your and then never even processed your application and then sales it right from underneath you ! read more