Let me start by saying that I have filed numerous complaints at the corporate level but Jersey…read moreMike's Subs is a franchise so they pass on the complaints to the owner. Radio silence each and every time. If you can't be bothered to address the concerns of your customers then I can't be bothered to line your pockets with my money. If you look into my Shore Points History you will see that I had been a regular customer through 2022 and less frequently in 2023/24 (and now 2025). Specifically because of the consistently poor experiences at this location. I have lost track of the number of times that I have walked out of that location because of unprofessionalism, poor quality vegetables, long waits, etc..... I know JMS is convenient but give your money to an establishment that is going to appreciate you.

Fast service and delicious subs. We chose a quick carry out after a day of hiking. The store was…read morealmost empty, since it was kind of late on a Monday, but the place was immaculately clean. Our order was accurate and delicious. Workers were courteous and patient with me, a Jersey Mike's newbie.

We finished off our day of expo with tasty milkshakes. The wife also saw the cheesecakes and wanted…read morea turtle sundae version. Great place for to hit that sweet tooth craving. We would have burgers too but had enough to eat already.

4.5... Cookie Dough Monster -- Pigeon Forge, TN…read more Don't let the name fool you -- this place isn't just about cookie dough. They have some of the better burgers we've had anywhere. They have a TON of unique burger combinations and different options, and both of the burgers we ordered were excellent. Definitely not your typical boring burger. The loaded fries were excellent, and the Sea Salt Caramel milkshake was absolutely on point. My son had the chicken fingers and tore them up, so I'd say those got his approval. My wife had the sweet potato fries with her burger, and they were a really good side. They came with a honey dipping sauce that was really good. We could've used a little more of it, but I'm sure they would've brought more if we had asked. The staff was very friendly and did a great job. My only complaint -- and this is being REALLY picky -- was the soda machine. The carbonation-to-syrup ratio seemed to be a little off. It wasn't terrible, but it definitely wasn't quite right. Still better than KFC's pop. And honestly, that's about all I can come up with. This is a really neat, unique place with some genuinely great food. Don't let the name fool you -- come for the cookie dough, but stay for the burgers. Definitely worth checking out if you're in Pigeon Forge.

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

Visited here in March on vacation. Twice…read more Delicious cut in house deli meat and house-made bread. Steamed sandwiches! Busy Family establishment tucked away in a corner of an outlet strip with everyone pitching in to work down to the kids. I wish I had a place like this back home.

Very good pretzels me and my daughter had there freshly made pretzels and granny had sandwich sub…read moreand Kat had sub Italian and tomato soup and alll of it was amazing good I would of given 4 1/2 but wouldn't let me . The half off is because of restrooms were outside and better signage. For the restaurant and bathrooms. Granny went left to bathroom she's disabled and didn't see the disabled restroom to the right so there was a hill she had to go through

Why isn't this in my city!!!…read more Abby assisted us with our order and was also kind enough to give us complimentary water. We waited about 8 mins for freshly cooked buns. Once our order was up we were excited to dive in. It's helpful to know as published on their site that: All of our ingredients are 100% vegan including the sugar (our sugar is not filtered with bone char like most commercial sugars). All ingredients are posted on their site. The frosting is extremely tasteful and generously applied. My cinnamon roll, Mamaw's Pecan Pie and my mom's, Caramel Apple Pie Roll. Each bite was heaven! The sweetness was balanced with all the other toppings we had and not too sweet. I wish I could've taken some to go or even tried their cookie dough! More Please!

It was okay, the food is pretty but honestly it was average in taste. Service was good and we got…read moreour food fast.

I can always come here and get me a great club sandwich and spud. Customer service is always…read moretop-tier and I never have a problem with my food. Definitely recommend.

We were greeted immediately by the wait staff. Chips and salsa are wonderful - chips were sooo…read moregood. Our meals were great and flavor was right on for authentic Mexican food. Looks to be the locals choice!

OMG!!!! I had the best buzzes ice cream. I got the bourbon pecan. They have soooo many options,…read moreflavors, customizations you are sure to find something you like. The owner and staff are so kind and helpful I wish I could visit regularly. Remember, you cannot take it to go because it has alcohol and the small is enough to share. Yum!!!!

One of the coolest ice cream experiences we've had. It was neat watching our ice cream be made…read more.. and let me just say, the ice cream may be the best ice cream I've ever had! The salted caramel was sooo good. I got espresso ice cream and it wasn't sweet at all. Very creamy, tastes amazing, and fun to experience. The employees were friendly, and the seating was spacious. We went the non-buzzed route, so I can't say how good the buzzed ice cream is... but 10/10... highly recommend the non-buzzed lol

I was in town and wanted to walk the strip and get some ice cream. I saw this cute place and…read moredecided to stop and grab some chocolate and coffee icecream. It wasn't half bad. Not much to review here.

The food was amazing! I loved the fudge smell…read more.. The service is never better! Totally recommend.