Stopped by Auntie Anne's for a quick snack. The pretzel was warm and tasted good, but the service was a little slow and the line moved slower than expected. Nothing terrible, just not the quickest stop. It still hit the spot, but overall it was an average experience. read more

Amazing service, so kind. Food was delicious. Pretzel bites recommend. Just good service

The food was stale and even for a paying customer on an eighty degree day the employee refused to give one singular cup of water. No morale whatsoever. I dont recommend at all. What would i recommend to improve ? Teach actual kindness and good customer service. read more

DONT just dont. This is a combo Cinnabon/auntie annes pretzels. They were out of most of the drinks, plain pretzels, or almond. Pretzel was not fresh, it was stale, hard and dry. Bonbites tasted like breakfast sausage read more

The Good: Original cinnamon roll with extra icing. Nice and gooey center and tasty cream cheese icing. Service was quick and friendly. The Somewhat Bad: The hiccup is in the details. Even though the menu board advertised cookies, I was informed their location does not have them. They also don't take coupons, and the rewards have to be manually submitted. We ordered pizza pretzels and hot salsa cheese dip. The dip was perfect. Love how spicy it is. The pretzels where not that great. They seemed....stale and lifeless. They were soft but not in a good way, and they lacked the spicy punch we normally get from AA's pepperoni pretzels. Overall it was an "ok" experience. Would have hoped they would have better quality control being it's at a high traffic tourist area rather than the normal mall or airport locations. read more

Auntie Anne's - Pizza Pretzel w/ hot salsa cheese - Pretzels Near Me - Pigeon Forge, Tennessee

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Pretty typical Auntie Anne's. Fastest I've ever gotten my pretzel bites, tbh! Staff was mostly friendly. Person who gave me my food just kinda shoved it at me like they wanted the whole experience to be over, but whatever. Food was warm and as it should have been. read more

Be aware of this location! They charged tips without your knowledge. I have never seen a fast food place charge tips not to mention charge it in such of sneaky way. Very dishonest people! read more

Ok. Salted pretzels aren't good, but cinnamon sugar pretzels are amazing. Kind workers but they don't have free water cups and make you pay $2.50 for a bottle of water, which is more we panics than a fountain drink. read more

Fast service but it ends there. Cold food and expensive. Don't think you can park close by because you can't. Had to walk 1/2 mile. read more

Auntie Anne's - a cup of coffee with an angel on it - Pretzels Near Me - Pigeon Forge, Tennessee

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I should give this place a zero but unfortunately 1 star is the lowest I can go. We walked in today 7/25/2020 for pretzels and a cinnamon. Unfortunately walking in 10 minutes before closing equals stale pretzels and a raw Cinnabon. The Cinnabon could have made my son sick! Unacceptable! I tried calling the place and answering service asks for your number and area code. No luck in reaching anyone. read more

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Phenomenal service. Fast service and fresh pretzels. Tara even warmed up my Cinnabon for a more fresh feel. Jamie was knowledgeable about the products and I was greeted my Mike and Ashley at the register. There was another employee there but she was too busy making cinnamon rolls I didn't have a chance to interact. Thank you guys so much! read more

I'm grading them mostly for on the taste of the food. I purchased two freshly made cinnamon rolls with icing plus extra icing along with one salted pretzel. The pretzel was the best I've ever had. It was buttery and baked to perfection. The cinnamon is delicious also. No complaints from me. Yes, I agree the staff's attentiveness could be much better but the product is the best. If I was the owner, I wouldn't allow young people to ruin my business due to lack of customer service. This business has too great of a product but that's not enough after a while no matter how great the product. read more

Terrible service. We walked in at 8:20pm (online suggest they close at 11:00pm), and they had no pretzels.... When we asked what happened the employee snarked back "don't walk in 30 minutes before close." Again, every resource online suggests they don't close until 11:00pm and even if the close at 9:00pm, the business shouldn't have zero pretzels to serve 40 min prior to close. read more

Service was EXTREMELY SLOW!!! and without a smile while the line extended out the door. One cashier with three other employees working behind the counter not helping to speed the process. Sad!!! read more

Auntie Anne's - Pretzels Near Me - Pigeon Forge, Tennessee

Service was horrible, two people standing behind register, one some what taking your order, the other just standing there talking about every third order, then they both just stop taking order without a word turn around and start working on previous orders, keep in mind there are eight people total behind counter, and more in the back. There is no rush or sense of urgency from anyone working this shift, the line was no long when we first stepped in but has now grown and there are going to be a lot of disappointed patrons tonight. Just received my Center if the roll and they are cold, while the Cinnabon Original is piping hot. Bon Bites were cold and did not have the flavor received on other occasions. read more

Auntie Anne's - Pretzels Near Me - Pigeon Forge, Tennessee

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Me and my family went there to buy some minibons while we were shopping at Tanger Outlets. They would not sell us the ones that were fresh instead tried to sell us ones that were days old. The cashier also got an attitude with us while we were asking too see if we could buy the fresh ones. read more

Stopped by at 9:00 Amanda found out they open at 10:00am. I came back at 10:02 am to find the doors locked and 10 people Inside. It appears to be a company meeting. It's now 10:15 and the doors are still locked. If your to open at 10:00 then open at 10:00. Have your meeting earlier. You just lost a loyal customer. read more

The snack pretzels tasted good, but the employees weren't great. They were rude and I felt discriminated.

Everything is fresh and it's a good snack if you're hungry. The staff is awesome. Manager and cashier along with other members of the team were very friendly and nice. read more

Just left there. Only one person working and no pretzels or nuggets. When I asked how long for pretzels she had an attitude and said well it will be 45 minutes I'm the only one here. I get your frustrated but don't take that out on the customer. read more

My visit was awful I was being rushed to order. I was shorted $10 when my change was given back to me. And I didn't get the reward points for my purchase. I was told I couldn't have a Coke because they were out completely I won't visit this location again. read more

My son and I split a cup of the mini pretzel bites, they were very fresh and tasty. We also got a little container of cheese to dip them in. I was only in the store for a few minutes, so I can't comment on the atmosphere or cleanliness, however the cashier was friendly but did not try to volunteer any information and I had to ask for the cheese cup instead of her offering it. Otherwise a very good experience! read more

Went there the other night cause I was craving a cinnamon roll bad. One word is all I have to say: TOOTING.

The employees here are incredibly sweet.. But not as sweet as their rolls!!! Diabetes alert!! A must try!