I had this place bookmarked for a while and finally got the chance to try it. I originally wanted…read morethe cotton candy ice cream burrito, but my daughter and I ended up sharing the funnel cake topped with espresso ice cream and hot fudge. The ice cream was absolutely delicious. In hindsight, we probably should have skipped the hot fudge because it made the whole thing way too sweet. Even so, it was a fun treat, and I'd definitely come back to finally try that cotton candy burrito.

Excellent ice cream I had two scoops one butter pecan the other black walnut... wifey got rocky…read moreroad and black walnut. Nice and friendly good ice cream!!! Not a bunch of seating but if ur patient you will get one!!

Had a taste for a smash burger. Visiting from out of town, found this gem & gave it a try. Reminds…read moreme of steak & shake. Burgers are good. Love that they have custard (which is my fave). Burgers are great. Fries, I love a shoestring fry. Try the fry seasoning.

Soft ice cream is hard to find sometimes, so we were very excited to try our Freddy's on our…read morevacation. All 3 of us in the car wanted the brownie sundae with vanilla ice cream. They were out of vanilla ice cream completely, and we were so disappointed! We opted for chocolate which was just ok. This shop has a drive through so we did not go inside. I'm not sure about the cleanliness and ambiance!

Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

We went here because we wanted something sweet and boy does this place deliver a good sweet…read moretreat!!! You can customize your own cinnamon roll or choose one of their concoctions! They were delicious! The little girls the work there were really sweet! We didn't have to wait long! Just a little shop on a strip mall on Teaster Lane! They do have tables if you want to eat there!

Why isn't this in my city!!!…read more Abby assisted us with our order and was also kind enough to give us complimentary water. We waited about 8 mins for freshly cooked buns. Once our order was up we were excited to dive in. It's helpful to know as published on their site that: All of our ingredients are 100% vegan including the sugar (our sugar is not filtered with bone char like most commercial sugars). All ingredients are posted on their site. The frosting is extremely tasteful and generously applied. My cinnamon roll, Mamaw's Pecan Pie and my mom's, Caramel Apple Pie Roll. Each bite was heaven! The sweetness was balanced with all the other toppings we had and not too sweet. I wish I could've taken some to go or even tried their cookie dough! More Please!

Let me start by saying that I have filed numerous complaints at the corporate level but Jersey…read moreMike's Subs is a franchise so they pass on the complaints to the owner. Radio silence each and every time. If you can't be bothered to address the concerns of your customers then I can't be bothered to line your pockets with my money. If you look into my Shore Points History you will see that I had been a regular customer through 2022 and less frequently in 2023/24 (and now 2025). Specifically because of the consistently poor experiences at this location. I have lost track of the number of times that I have walked out of that location because of unprofessionalism, poor quality vegetables, long waits, etc..... I know JMS is convenient but give your money to an establishment that is going to appreciate you.

Fast service and delicious subs. We chose a quick carry out after a day of hiking. The store was…read morealmost empty, since it was kind of late on a Monday, but the place was immaculately clean. Our order was accurate and delicious. Workers were courteous and patient with me, a Jersey Mike's newbie.

We were greeted immediately by the wait staff. Chips and salsa are wonderful - chips were sooo…read moregood. Our meals were great and flavor was right on for authentic Mexican food. Looks to be the locals choice!

I can always come here and get me a great club sandwich and spud. Customer service is always…read moretop-tier and I never have a problem with my food. Definitely recommend.

I was in town and wanted to walk the strip and get some ice cream. I saw this cute place and…read moredecided to stop and grab some chocolate and coffee icecream. It wasn't half bad. Not much to review here.

The food was amazing! I loved the fudge smell…read more.. The service is never better! Totally recommend.

We visited this location for the first time just a few minutes after they opened for the day which…read morewas a Saturday morning! We were seated immediately and our sweet waitress was quick to get our drink orders! Let me tell you everyone, this is hands down one of the best breakfasts I've ever had in Pigeon Forge! My fiancée had the steak and eggs with grits! He absolutely loved it and I tasted the grits! Some of the best I personally have ever had! I had the Forge breakfast (I think) it was 2 eggs cooked my way (over medium, perfectly cooked!) chose of meat I got bacon! Breakfast potatoes and a biscuit and gravy! I also added white toast with no butter for that delicious yolk!!! Everything was delicious! Our waitress was so attentive and friendly! The space is huge and very welcoming for a good home cooked breakfast at home feel! The place still smells like it's brand new!!! We're going to make this a tradition from now on!!!

My family and I will never cross the threshold of this establishment again simply because Sawyers…read morerules are in fact NOT family friendly. I have an 18 month old son that fell asleep in the car ride on the way to Sawyer's. The rest of my family, 5 adults and 1 four year old went ahead inside. Our waitress informed us that sawyers has a "rule" that once we have ordered, my husband would not be able to even come to the table. Whatever I ordered for him would be packed in a to-go box but he couldn't eat it in the restaurant nor at the table. He'd have ti eat it outside. They were NOT busy. Maybe 10 families at best in the restaurant. I called my husband to tell him this ridiculous rule and he said no, I'll stay in the car and he won't eat breakfast and I insisted that wake our son up and he come inside. It wouldn't be fair to him. Meanwhile, the waitress asked her manager if they could make an exception but my husband was already walking in with my 18 month old. I told her if my son starts screaming because he's tired, not one employee by Sawyers better say anything about it. She said that wouldn't be a problem. I even told her that I know it's not her rule or her fault, but this is ridiculous for families to be subjected to this type of rule. The kids menu does not offer any type of waffle and my 4 year old had her heart set on a waffle. I told her they had m&m pancakes ($6.99) and she was sold on m&m's but not the pancakes. The waitress asked my daughter if she wanted a m&m waffle instead and she could get them to put the m&m's on top but they wouldn't be cooked inside the waffle. My 4 year old was so happy, she even gave the waitress a hug. Waitress was great. Fast forward to the bill, the waffle that the waitress offered my daughter... was $9.99+.99¢ for the m&m's. I didn't say a word about it, I was so aggravated at this point with Sawyer's, it wouldn't have done any good. And once again, the waitress is following the rules. Everyone at the table all said it was a mediocre breakfast at best and we all should have went to Mama's Farmhouse for breakfast instead. Sawyers, DO BETTER. You are an eating establishment in a family friendly tourist town. BE FAMILY FRIENDLY. The rule about not being able to allow my husband join us when my cranky baby is catching a quick nap? That's the dumbest thing I have ever heard and quite offensive considering we are paying customers regardless. Now, when people ask me where to go and where to avoid in Pigeon Forge, Sawyer's will be at the top of the list to avoid.