BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could give zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store . read more

Be prepared for a large serving if you pick any of the pre made varieties. Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating. read more

The Yard Milkshake Bar - Strawberry cheesecake - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Found during internet search of things to do. Ice cream is always welcome on the agenda and this place offered more than "just a milkshake or a cone". Really cute concept on special creations or you can build your own. My imagination was no match from their proven concoctions. I choose the Old School Banana Split in a bowl. These treats are note just ice cream and toppings. It is a masterpiece created upon order and brought to the table upon completion. The girls working that counter were as sweet as can be. The shakes and bowls are served with a small plate underneath to help deter messes. My hubby got a boring vanilla malt but said it was really good! When I go back to pigeon forge we will have this as -our do or die- Yummy and fun to eat!!! read more

Milkshake was messed up when asked twice, sassy girl taking order, and melted ice cream.

It's all about presentation and hype. We were all excited to try this because the hype surrounding its reputation. While the service was great and the presentation of the products were beautiful, the quality of the product was average at best. The price was outrageous for what we feel we received. It's all about the toppings- which you're going to pay additional for so a basic milkshake with whipped cream cost over $10 ($13 with tip). The interior of the facility is clean and pleasantly decorated which makes it an enjoyable place to sit and escape from the heat. My recommendation would be to save your money and find a little mom and pop place for a more flavorful experience at a more reasonable cost. It was just ok for us- mostly paying for decorated whipped cream. Not terrible, but won't be visiting again. read more

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This was a great experience, and the novelty of it was truly enjoyable. While I wouldn't visit this type of place as often as a traditional ice cream shop, it's a fun and interesting option for special occasions or as an occasional treat. The price reflects the novelty factor, but given its location, it makes for a great tourist stop. I would recommend it if you're visiting the area. While the desserts are extravagant and over-the-top, which is part of the fun, the actual ice cream itself is fairly basic, with indulgent toppings that steal the spotlight. Ultimately, this is more about the experience than the quality of the dessert itself. While I can't say I'd return frequently, it was definitely worth a visit for the novelty and creativity. One visit was enough to enjoy the concept, and it was a fun idea overall. read more

The Yard Milkshake Bar - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Awesome establishment with fantastic creations of everyone's favorite past time...ice cream! The Yard is certain to have something on the menu that's not just cosmetically pleasing, but certain to entertain your taste buds as well. You can get any of their flavors in a "eat it" or "drink it" form, meaning digging ice cream out of a jar or inhaling it through a straw. Either way, you're sure to get a workout with far more calories going down the hatch than being burned. The cookie dough ice cream is some of the best ever created! Friendly fast service along with a causal atmosphere. The finished products are truly works of art that taste as good as they look! read more

The Yard Milkshake Bar - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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Friendly service, the Twix Fix was amazing. My daughter got the Oreo she said the mint milkshake was better. read more

The Yard Milkshake Bar - Oreo - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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Oh geezus. I can't say how much I still think about the milkshake I got a couple weeks ago. We walked in to get some ice cream and it helped cooled us down on a hot summer day. The place is cute and has indoor as well as outdoor seating. The strawberries and cream cheesecake milkshake has strawberry ice cream with strawberry topping in a vanilla iced jar with graham cracker crumbs. It's topped with a New York style cheesecake with more strawberry topping, graham crumbs, and whipped cream. I devoured it and could have went for everything on their menu if I wasn't counting calories...lol! The friendly staff was helpful behind the counter. There are about 20 kinds of flavors of ice creams along with toppings. The same number goes for the specialty milkshakes. You get to keep the jar that the milkshake comes in and you are able to wash it out in the sink before you leave. Too bad it's 4 states away or I probably would make an appearance every week ;) read more

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Friendly staff! Amazing Milkshakes! Is it a hot day? Are you wanting a sweet treat? You must come to the yard! My family and I came here after spending the whole day shopping in 99 degree weather. And this was perfect way to cool off and get our sweet treat for the day! They have something for everyone, they will do milk shakes and just ice cream in the cone! Decent amount of seating, but can get packed quick! And you get to take home your milk shake glasses which just makes it a little more special! Cleanliness: 5 stars, smelled amazing and clean tables weren't sticky, Bathrooms were decent! read more

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We got the Brookie bowl and the s'mores bowl. Both were so delicious! We can't wait to come back. We want to try all the flavors! They're all so good read more

The Yard Milkshake Bar - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

The hostesses were amazing but we came here for my daughter and we got the brookie batter and it was essentially a flat flavorless milkshake that left all 3 of us wondering what the heck we spent $19.60+ on. My husband got a small oatmeal cream pie flavor and I got a small Christmas cookie ice cream flavor. They are both okay but ever overpriced for the experience. For the price, this establishment is very disappointing. read more

The Yard Milkshake Bar - Christmas tree cookie - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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We got two scoops of ice cream which was a good price. The ice cream was very good as well. The cons were we were ignored when we walked in and for about 8 minutes until one of the five employees finally acknowledged us. It also took them 10 minutes to get our two scoops. read more

Went out of my way to come here as there are no locations near me (California). I was looking forward to coming here as the milkshakes look amazing!!! However, I was greatly disappointed. 1. The workers are rude & have 0 socialization skills. Upon walking in, no one greeted us & it took another 5 minutes of us standing there before we were even acknowledged. While waiting to order all we heard was the workers complaining the entire time, or having inappropriate conversations with one another. 2. The wait time is horrendous!! We came on a weekday in early afternoon to hopefully beat the evening rush. It was still a 30 minute wait for our 1 ice cream. They weren't even busy, there were maybe 3 other tables, but the employees would rather talk than work. 3. The order was completely wrong. We ordered the peanut butter & brownie bliss. However, what we ordered was not that. Initially it looked right, however it was covered in soooo much whip cream we didn't realize it was not the right dessert. We asked the employee if it was correct, and she rudely said "...yeah!". I mentioned there was no peanuts, or peanut butter. She said she could give it to me on the side, or I would have to wait for it to be remade. At this point I was over being there & left without eating much of the ice cream. This place is just for pictures, but other than that the ice cream wasn't even good & the overall experience was terrible. I recommend going to the Apple Valley Creamery!! Better ice cream, better service & much cheaper! read more

The Yard Milkshake Bar - This is supposed to the peanut butter brownie bliss, but this is NOT what we ordered. - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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You can order your ice cream in a mason jar to take home or a cup that can be tossed . If you choose the mason jar there is an extra charge of course because you keep the jar. Lots of choices of ice cream choices and menu mixes . There is also a washing station in the back to wash your jars and take home clean jars . Definitely worth the trip located in a convenient spot on the strip read more

This place if TERRIBLE. For starters the map isn't accurate. It is right behind the Lumberjack Feud. There is literally no phone service and no menus. I asked the guy working there for a menu and he told me I needed to scan the qr code. I showed him my phone that nothing will pull up because there is no service. He said to try going outside for service. But yet this whole town has terrible service. How do they expect a customer to know what they want if there are NO menus? I asked him if there was not any paper menus and he said they are at the register and I asked him if he could grab me one so people don't think I am cutting in line. He said there is only one. There were two Wi-Fi links and I asked them for the Wi-Fi password and they claimed they didn't have any Wi-Fi but that's kind of funny because there was two Wi-Fi with their name in the title. How the hell can a place be efficient if customers can not see a menu and have to look at it when they get to the register and even when we get to the register., It's not even a legit menu. It doesn't even say what is in each shake or cup. So I asked the girl what 4 of them are and of course that irritates them. Oh man, they actually have to do their job..... If they had a legit menu than each customer wouldn't have to ask. Pigeon Forge is one of the largest tourist towns.... I think they could/should print more menus. Well, make legit menus so we don't inconvenience the teens working here who scoff if you ask what something is. If you don't like your job, than maybe they should work somewhere else. If the menus keep getting stolen like the guy claimed than maybe they should laminate it and tape it inside the ice cream case. Someone either dropped or dumped their ice cream on the floor and the girl working there passed it by 8 times, yes 8 times, looking at it each time before she decided to clean it up. I do think that whoever dropped it should have cleaned up after themselves, but people don't tend to have manners or morals these days. I got the chocolate cookie craze pop and the unicorn cup with the blue cookie ice cream. The whip cream is non dairy whip. The ice cream tasted synthetic with like a coffee or butterscotch flavor. I just ate the cone and threw the rest away. There was a guy next to the trash and saw me throw the whole entire thing in the trash and was completely shocked. So.... $18 in the trash. If you want good ice cream or milkshake, good service and not an attitude, go to Crazy Mason. Their shakes/ice cream, service is better. read more

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Comparing this with the Mason Jar, I feel their prices are bit pricey but you do get free parking and plenty of place to sit around. We wanted to order a specific ice cream due to allergies and the girl behind the counter was super helpful and very professional. Unlike other places most of them do not care nor help you at all. Our order came fast so as others as we were there for a while. I don't know what's the fuss with delay orders might be a competitor or a false fake review. Which is very normal norm in this county. Everyone was smiling and customer service was top notch. read more

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We visited the Yard Milkshake Bar on our most long weekend getaway to Gatlinburg. This place was packed when we visited! And for good reason, the menu is packed with fun and creative milkshakes and everything came out just as it looked like in the photos! Only deducted a star for the price was it was close to $20 for a specialty milkshake. Not an everyday purchase but a nice treat once in a while! The staff were all super friendly and the decor of the place is very aesthetic! read more

The Yard Milkshake Bar - The Patriot - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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Meh. Realllly expensive ($17 per shake). These are very neat looking, Instagram worthy shakes, but ours were all super runny and fell flat on flavor. We left feeling underwhelmed. read more

The Yard Milkshake Bar - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Overpriced crap. So excited to go there because the pictures look good. $17 for a speciality milkshake. I got a $8 regular one and it tasted like watered down ice cream. Couldn't even taste the type I got. Don't recommend unless you want to spend $50 for watered down stuff. read more

Yum!! This place is a must visit in Pigeon Forge. The store is clean and cute. Service was quick, they were super busy and only 2 people working and we still waited only 15 minutes. The ice cream is amazing. read more

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So disappointing! Door was open, We arrived at 8:03 and were not able to order as they closed at 8. I explained we had driven all day to get there. The kids were so excited to go here. There were people sitting at the tables. The manager said he couldn't serve us as they closed at 8. Really, not the customer service we're looking for. We will not be going back. read more

Very creative milkshakes and ice cream treats. The only issue I have is I wish they had smaller versions of the milkshakes. No one could agree on one to split, and each milkshake has 7 scoops of ice cream, plus all sorts of toppings like a brownie, cookie, or slice of cheesecake. I ordered a Brookie ice cream bowl which has 4 scoops and a brownie on top. It was delicious. The service was very good and the workers there were very friendly. read more

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Great shakes. Really expensive. You can keep the glass jar it's served in. 3 milkshakes were $56!!! B. read more

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The staff was extremely friendly! I loved my milkshakes ( banana split and brownie batter ) but I think I would prefer the sundae over the milkshake! read more

The Yard Milkshake Bar - Brownie batter milkshake - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Ice cream was great, cookie and brownie were a little dry but overall worth the visit. The staff were super helpful when asking about other must see places in the area! read more

The Yard Milkshake Bar - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Loved this place! I was craving something sweet and they most certainly delivered. We got the salted caramel cheesecake milkshake. It was fabulous and everything i could have wanted.we shared the milkshake because it was plenty for two people. AND they have a little wash station so you can rinse off your jar and take it home. Super cute! Staff was super friendly. Indoor and outdoor seating available. Would definitely come back and try something else !!! read more

The Yard Milkshake Bar - Salted caramel cheesecake shake - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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We drove 30 minutes with the family for ice cream & shakes. Once inside we waited 20 minutes only to be told the Internet was down in the entire town. After being told "we can take cash" we waited another 10 minutes for the person to tell us "sorry, we can't take cash. It'll mess up our drawer". & then "Y'all can come back @ 4:30pm" (It was 1:30pm) We went 7 minutes away to Scoops Ice Cream. It was amazing and 1/2 the price !! (Locally owned, homemade ice cream) Apparently the internet was in fact, NOT down in the entire town. It worked out great in the end. We will be going to Scoops Ice Cream from now on. read more

Love the ice cream especially the s'mores my husband and I spilt it and still had leftover ice cream. Friendly staff welcoming environment read more

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I've never had these "crazy" milkshakes before but omg!!!! So good. And the ice cream in a jar was just as good. We were on vacation and loved it so much we had to go twice! read more

The Yard Milkshake Bar - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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This place is amazing! Everything was so good from the names of the desserts to the tastes and looks. We went 2 times in 2 days, I would say the price is a little hard to get down but it's good quality ingredients. read more

Terrible service! Not worth the wait for a Instagram picture. They have a bunch of young adults with attitudes and need to learn how to watch their mouth. Kaylee decided to make unprofessional comments thinking no one could hear her. We were number 62, waited over an hour. We watched as order number 63, 64, and 65 eat their ice cream and leave. Then Kaylee had the nerve to say " the sign says 45 minutes". After we clearly waited well over an hour. Then said "oh, we forgot about you" how did number 62 (receipt) get over here??" After waiting over an hour I sent myself and my husband ice cream back for a refund. I allowed my child to keep hers. I also watched Kaylee make ice creams without gloves. Digging her thumb in the scoops of ice cream. I will never come back and will never visit this area again. I can only imagine why our order magically disappeared but I won't speculate. It took an hour and 15 minutes to get 1 scoop of cookies n cream, 1 scoop strawberry 1 scoop chocolate and a dolly cup. When my husband asked about our order the cashier asked "are you hungry" The staff played around alot. One staff member continue to say the fire Marshall would come and shut them down because the door was opening and closing too much. The tables we're dirty and sticky. The chairs had crumbs and sprinkles everywhere. The organization skills of the staff were dirty. They also had large open containers of ice cream sitting next to the register. Don't waste your money or your time. There's plenty of other ice cream locations to try. The people that stepped out of line instead of ordering we're smart! Kaylee ruined our experience. Instead of nicely apologizing she wanted to be rude, insensitive, unsanitary and unprofessional. read more

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Such a fun place for families and friends. They have a large selection to choose from. It was fun to decide which one to get. If you get one in a pint that you can keep they also have an area to wash it to take with you which was really nice. read more

A bit disappointed compared to The Yard that we visited in Panama City Beach. Only had small jar options and honestly when you walk it it was similar to any other ice cream place. No wow factor when you come in at all. My son wasn't with us in PCB so was hoping to blow his mind but this place was a let down. Will still visit another The Yard but probably won't go out of my way to visit this one again. read more

The Yard Milkshake Bar - This is what you get at The Yard in Panama City Beach this one is The Salted Caramel Cheesecake Quart size! - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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Went here with my family and was told there was a 45 minute wait to get your ice cream after you ordered. Unbelievable. Immediately left and will not ever be coming back read more

Amazing ice cream definitely try the dolly we shared one me and my wife and it was enough for both of us

Best milkshake EVER! it's definitely worth the stop, staff is very friendly and make you feel at home, we camped near there and to get to keep your glasses was welcome decor for our camper. Don't go if your not hungry there's no way you'll finish this massive treat on a full stomach. I think we visited 3 times on our trip during the Smokey Mountain Jeep invasion read more

The Yard Milkshake Bar - Creamy Carmel S'mores milkshake - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Phenomenal options, friendly staff, great quality dessert items! We will definitely return! read more

The Yard Milkshake Bar - Strawberries and Cream Cheesecake specialty cup - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Everything from our first step into this milkshake bar to the after effects from eating this ice cream was terrible! Walking in at 7:55pm was a bad idea. I asked if they were closed and the response was that they were closing and had already cleaned the milkshake machine. I said you are still open though? He said if you order before 8pm but you can't have a milkshake because the machine is already clean. We went there for a milkshake, but decided to go ahead and order a sundae. So I tell my family that they are open still and need to order quickly. We had a strawberry cheesecake sundae, a birthday cake sundae, a praline dream sundae and a chocolate ice cream cone. Forty five dollars later we got our sundae's. Got to tell you that they definitely were nothing to brag about. "Just okay" were all of our comments. And it didn't stop there. We went back to our cabin and I gave a couple of teaspoons to our dog. She loved it at first but at 2am she had a violent reaction and so did I. The following two hours were spent in the bathroom on the toilet. Not how I wanted to spend the middle of the night. My family and I would never recommend The Yard Milkshake Bar in Pigeon Forge Tennessee!! read more

The milkshake was amazing and had great service.The owner was such a nice guy with lots of local recommendations. you can even get a puppy sundae. You will have a great time. read more