Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

I had this place bookmarked for a while and finally got the chance to try it. I originally wanted…read morethe cotton candy ice cream burrito, but my daughter and I ended up sharing the funnel cake topped with espresso ice cream and hot fudge. The ice cream was absolutely delicious. In hindsight, we probably should have skipped the hot fudge because it made the whole thing way too sweet. Even so, it was a fun treat, and I'd definitely come back to finally try that cotton candy burrito.

Excellent ice cream I had two scoops one butter pecan the other black walnut... wifey got rocky…read moreroad and black walnut. Nice and friendly good ice cream!!! Not a bunch of seating but if ur patient you will get one!!

The Grist Mill cinnamon bread absolutely lived up to the hype! It was served warm, soft,, and…read morepacked with flavor. The icing took it to the next level. The line was long, but it moved quickly and was absolutely worth the wait. We even found a shaded spot to enjoy it while watching a live show, which made the experience even better. This is a must-stop !

It was my first time out to Dollywood. I was told that I had to get the famous cinnamon bread. I…read morecame here after running the half marathon earlier in the morning so I was ready for some delicious calories! I was here just shortly after the park had opened so there was no line. After paying, I was instructed to take the receipt over to the adjacent building with the waterwheel to pick up my bread. With the box of cinnamon bread and a cup of icing in hand, I found an open table nearby to enjoy my treat. I don't have much of a sweet tooth, but even I would have to say that that was some good stuff! It was big enough to share with others, but I had no trouble eating the whole thing by myself!

First time here and it's best burgers I've ever had in Pigeon Forge and reasonably priced…read more Milkshakes are tasty as well.

We finished off our day of expo with tasty milkshakes. The wife also saw the cheesecakes and wanted…read morea turtle sundae version. Great place for to hit that sweet tooth craving. We would have burgers too but had enough to eat already.

I wish I had taken a picture of what we ordered. The ice cream was so smooth and full of flavor…read more The folks taking care of us were so friendly and seemed to enjoy their work. Limited seating but it was a neat place. Oh, the toppings are unlimited. Maybe next time we'll have a photo of what we ordered.

The ice cream is delicious, the flavor possibilities are endless, and the fact that you can choose…read morea waffle taco, cup or donut sandwich makes it even more difficult to choose dessert! Loved that we can design the flavor and then choose 3 additional toppings. Definitely a unique experience, the shop is clean, and the ice cream crafters are very helpful & patient.

Consistent year after year. Best funnel cake around -- fresh, crunchy, hot and flavorfully. Even…read morethe grandma who dislikes funnel cake will CHOOSE to have a funnel cake. That's a high bar. The service is always friendly and helpful, so I'd also recommend them for that alone.

If you have a sweet tooth, this place is an absolute must-stop! The staff was incredibly friendly…read moreand welcoming from the moment we walked in. We tried the Red Velvet Funnel Cake, the Deep Fried Moon Pie, and the Hot Fudge Cake... and every single dessert was outstanding. The hot fudge cake was warm, rich, and loaded with ice cream, whipped cream, and hot fudge... absolutely amazing! Everything was fresh, generous in size, and worth every bite. Great desserts and even better people. We'll definitely be back the next time we're in town! It was a neat little establishment.

A long time favorite…read more... Absolutely great location for foot traffic. Great menu, product, and service. As I wait for my wife, lots of customers Sometimes, she will opt for frozen yogurt over pie....

Coffee Sho across street was closed. Luckily there's coffe…read morehere besides ice cream! Got a large 16oz. It's the only size available

Went in looking for a candy shop to call our favorite thinking these had ice cream,candy and other…read morethings thought it be a good place for all. Well beside by an ice cream souvenir dish $12 and get a mini sundae. It was well lighted, and okay on candy choices, it was like $19.98 a pound of candy (self serve) , the staff was not friendly. So over all experience, we keep looking for a candy shop we want to return to in town.

Bought pralines from them and packages were not labeled with ingredients or daily intake info. They…read moreonly had a price on the container , $19.99. The packages didn't have even amounts in weight or items. Then it asks for a tip when ringing up which starts off at 15%. The lady behind the counter stared at me the whole time while ringing up and paying. Due to my anxiety I just hit a button to hurry up and end the transaction. Then the lady looks at my receipt, confirms I left a tip, and finally is welcoming and nice to me. And to make things even better they are nasty. DO NOT GO TO THIS PLACE!