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    Great American Cookie

    1.8 (4 reviews)
    Closed 12:00 pm - 11:00 PM

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    5 months ago

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    Old Mill Pottery House Cafe - The sweet finish: coconut cream pie

    Old Mill Pottery House Cafe

    4.5(1.1k reviews)
    0.5 mi
    $$

    I'm not from Gatlinburg, but some friends and I decided to stop here for dinner and it was the best…read moredecision we made on our trip. The staff was incredibly welcoming and accommodating to our large group size. Our waitress was incredibly kind and attentive, stopping by frequently. I can't stress enough how delicious the food was. Not only did the menu provide a lot of tasty options, the portions were great and I left incredibly satisfied. I will be recommending Old Mill Pottery House Cafe to anyone who plans a trip to Gatlinburg, and I will be making sure to return during my next visit!

    very good service. came here twice during my trip with my family and had an excellent experience…read more we had the same waiter both nights that remembered us and the drinks we had. took the job seriously and connected with the people. the food was extensional with a wide selection of food. the outside patio is great the flowers and everything created a cozy atmosphere that felt fancy and warm. if you are coming here consider sitting outside in the front, it is beautiful. the strawberry spinach salad was the best. i think our waiter name was michale. this place cares about their customer. and they have great bread, handmade too! they take this very seriously. Come here on a warm sunny night around 7 for the best sunset experience !

    Photos
    Old Mill Pottery House Cafe - Koi pond

    Koi pond

    Old Mill Pottery House Cafe - 1/2 club sandwich with loaded baked potato soup

    1/2 club sandwich with loaded baked potato soup

    Old Mill Pottery House Cafe - Outdoor dining

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    Outdoor dining

    Crumbl - Pigeon Forge - 5/11/26 - 5/16/26: Chocolate Toffee Cake Cup

    Crumbl - Pigeon Forge

    2.5(15 reviews)
    2.1 mi

    Crumbl is always great and this location is no exception. The service was fast and the cookie was…read moreyummy. It was a bit dusty inside however.

    I've enjoyed the Key Lime Pie Cookie with graham cracker base 2023, the Strawberry Cheesecake…read moreCookie with graham cracker base 2023, the Lava Cookie 2025, they had a cookie that I haven't seen repeated which had a delicious peach topping back in 2023, and now the Double Chocolate Brownie Cookie 2025. Names may not be exactly correct, probably not . I liked trying their cookies when this location first opened. But honestly, most all of their other cookies have just not been enjoyable. The 2024 lineup was sincerely ugh. I also dislike that they change their internal company recipes at times, so the same cookie is now different. And staff members have said this location keeps their cookies past recommended times, usually an hour or two extra, which accounts for times I've received rock hard cookies or severly underbaked cookies. I understand that their ovens are set to underbake their cookies as a brand standard. I am not a Crumbl fan, but keep giving them a chance every once in awhile for some reason. But a few things, this store or the company has now paid to be marked "Locally Owned". It isn't. The owner lives in Nashville. 4 hours away is Local? I greatly dislike that Yelp now allows business owners to pay for wording to influence their page. The Crumbl locations in Knoxville actually are owned by a local guy. Very nice guy too. Also, the greeting at this location is downright either jarring, where they all shout Welcome To Crumbl and there is music blasting so loud you can't think, or it is quiet in there, no music, and the staff blatantly ignores you at the counter. But my most recent issue was a DoorDash, included in photo. I was running behind so I ordered 2 individual cookies, to be taken into work with me, as gifts for coworkers. When I received my order, there were 2 cookies in a box that isnt one of the choices online. Where are my two individual boxes? Why is this location putting 2 cookies in a box that is probably made for minis? I ended up not being able to gift them as I didnt have time to run to their store for 2 boxes, the ones I had ordered and paid for??? Crumbl charges customers if they want extra boxes, but doesn't send what we paid for. $20 for cookies, delivery fee, tax and tip wasted. Thanks Crumbl PF. Please do your jobs better.

    Photos
    Crumbl - Pigeon Forge - 5/11/26 - 5/16/26: Cookie Dough Cookie

    5/11/26 - 5/16/26: Cookie Dough Cookie

    Crumbl - Pigeon Forge - 5/11/26 - 5/16/26: Red Velvet Coookie

    5/11/26 - 5/16/26: Red Velvet Coookie

    Crumbl - Pigeon Forge - 5/11/26 - 5/16/26: Banana Bread Cookie

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    5/11/26 - 5/16/26: Banana Bread Cookie

    Great American Cookie - bakeries - Updated May 2026

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