Okay, buckle up, fellow Yelpers. This will take a while. And to be clear, I hate to be the guy that leaves a One Star review (and one this verbose) but read along and you will understand why.
My experience started off like many of the 5 star reviews on this page. I received a personal recommendation/referral with reports that the guys at Attic City were amazing. I called David after hours on a Friday night. He happily answered and set up an appointment at my home the next afternoon (Saturday). He was professional, concise, and offered a very fair quote. I was beyond excited to rid my attic of rodents and the 50 year old "blow-in" insulation.
Four days later, a crew of two showed up to start my job. I came home for lunch and, to my amazement, an insulation bomb had been detonated in my freshly landscaped front yard (see photo). The vacuum bag was overfilled and exploded. EVERYWHERE. It was even on my roof and gutters. The hosing on the vacuum was old and had duct tape over the holes. It became very clear, very quickly that I was no longer dealing with professionals.
At the end of day one, they were way behind schedule to finish in two days so I requested that David provide the crew with a third worker. He did oblige and the job was finished the next afternoon or so I thought. In addition to the exploded vacuum bag fiasco the day before, I found several damages to my internal ceiling (see photos). What's more, the guys even left a trash bag tied to the curtain rod they bent and left a giant bag of trash in the attic (again, see photos).
Upon my review, I called David to complain. Throughout the process, David was kind and seemingly apologetic. However, no amount of lip service can undo the ineptness of a this work crew. He offered to provide me with a "handyman" to fix the damages but I firmly declined. I could not in good conscience ask these guys to "fix" anything else. An additional disappointment was my call to the "Manager". I explained to him all the deficits in the job performed. He said he knew nothing about the job at my house. He said he would call me back after gathering more information. I'll let you guess as to whether I ever got a call back...
The kicker in all of this? One month later, I STILL HAVE RATS IN MY ATTIC!
I took it upon myself to inspect the roof line. The included photo shows were these guys relied on spray foam (instead of wire mesh) and the rats easily chewed through their way back into my freshly insulation-exchanged attic. To say I'm frustrated with their work would be a gross understatement.
If you've read this far, I suppose you have to ask yourself: "How in the World did they do such a bad job for this guy and such a great job for everyone else? They have 5 Stars?!" You and I are in the same confused boat, my friends.
In my assessment, there are a few reasons these guys are up to 40% cheaper than the competition:
1) They use old equipment
2) Their work crews are unskilled or, at least, careless
3) There is no evidence of internal quality control measures
4) Their "management" is either uninformed or irresponsible
Please proceed with caution if you use Attic City for your rodent or insulation exchange needs. read more