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    Atlanta Computer Systems

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    11 years ago

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    Best Buy

    Best Buy

    (9 reviews)

    $$$

    BestBuy delivery, installation, and customer service are awful. The saga continues!…read more I first purchased kitchen appliances (refrigerator, stove, microwave, and dishwasher) in January 2023 for delivery and installation in February. The delivery guys showed up with all items on a Friday but complained about not having enough help to deliver and install the items in my kitchen. They left all items in my garage and said they will be back that Sunday to do the installation. They were a no-show. The items never got installed and I asked BestBuy to remove the appliances from my garage. I re-purchased these items from the store Memorial Day weekend (May 2023). BestBuy and I worked out the earliest delivery and installation date of all appliances. That date was July 13, 2023. I had a time window of 7 am to 12 pm. I called the delivery/installation service around 10 am after not hearing from them that day. I was told that there will be only partial delivery and installation will be done on another day. I refused the delivery as this was not what we agreed on. I went back to the store where I purchased the items and rescheduled delivery and installation for July 20, 2023, of all items as the 800-customer service representative was not helpful. On Tuesday, July 18th I got a call from customer service that only the refrigerator will be delivered on July 20th, and they need to reschedule the other items (stove, microwave, and dishwasher) as these items are unavailable. John, the supervisor reassured me that he took care of rescheduling these items and they will be delivered on 7/27. Today is 7/20, and BestBuy has not delivered the refrigerator as promised. I have never ever experienced such incompetency before and hopefully never will. I am frustrated with all this back and forth with BestBuy. Their services are horrible! And for the life of me, I don't understand why they cannot get this right. They lack professionalism. They deserve a ZERO star but that was not an option. A concerned customer

    I think Best Buy is fine to get something related to electronics quick. Sometimes, I'm too…read moreimpatient for Amazon to ship something to me, so I just walk in myself and grab it. They have a decent selection of everything. Also, when you need to play with certain electronics before you buy at Amazon, you can play around with them here too. They might not have certain items to play with. But like I said, they have a decent selection of everything. Their salespeople are quite salesman-y and play to people's ignorance. I remember buying a printer here. So I got the salesman to do his job and asked him to point out some printers for me. When I decided on a printer, he tried to upsell me on some gold-plated printer cables or something instead of the normal ones. He said they were faster and worked better. I'm like whatever and took the cheap cables. Well, I guess that's their job. So I can't fault them for that. At least he gave up and didn't try to be more pushy.

    Apple Perimeter

    Apple Perimeter

    (220 reviews)

    $$$

    A bit of a wait to get my Belkin replacement glass applied. 10 minutes to do something I'd…read morenormally take care of myself, but when Apple applied the glass to my iPhone 14 it lasted 11 months, so why not. I also replaced my case and my 14 pro max felt like a brand new phone. Last week I purchased the new iPhone 15max pro for my wife as a Christmas gift, and although it took nearly 2 hours get through the entire transfer, what else did we have to do on a Friday night. The wify was super happy, and that's always a win. Perusing around store and I was very tempted to buy a pair of the headphones for long flights across the continent.

    What a HORRIBLE EXPERIENCE. From management on down.. This…read moreshould be an embarrassment to the APPLE BRAND. I waited patiently to be helped while Manager Matt repeatedly ignored me and chose to assist six other customers first even after the employee who checked me in informed him multiple times that I was next. This was not a misunderstanding. It was blatant disregard for a paying customer's time and experience. Poor customer service is already frustrating but when it comes directly from management it reflects a much larger problem within the store. No customer should be treated as if they are invisible while others are continuously prioritized ahead of them. Corporate leadership should pay close attention to how this location is being managed because experiences like this are exactly why this store continues to have low ratings and lose customer trust. Respect, professionalism, and accountability should be the standard not the exception. The product isn't worth the disrespect nor worth the time wasted. I think it's because our money has become more valuable than the customer.

    Atlanta Computer Systems - itservices - Updated September 2026

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