Went to upgrade my laptop not sure of what to get. The salesperson talked me through all the options and helped me pick the best one suitable for my needs. I hope I don't have to buy a new one anytime soon but if I do I'll be going back to them. Highly recommend! read more

Wow great customer service, speedy evaluation and repair was on point. I will definitely use them again if needed. If you need a apple device repaired I would recommend Experimax. read more

Very knowledgeable, fair, priced, honest and quick. Highly recommend! Brought my computer in that died. It needed a new motherboard, and he fixed it in three days. read more

Another great experience at Experimac in Sandy Springs. If you have an Apple product or two (iPhone, iPad, Mac) I want to recommend a great place to get repairs done. Experimax (formerly Experimac) in Sandy Springs does a great job at very reasonable prices. I've used them several times, most recently when my bride's iPhone 6Ss had a swollen battery that separated the case into two pieces. They replaced the battery and put the whole thing back together. Great Work!. Visit Thomas Barnes there; you won't be disappointed. sandyspringsexperimac@gmail.com 770 857 3070 Parkside Shopping Center B115 5290 Roswell Road read more

Experimax Sandy Springs - Computers Near Me - Sandy Springs, Georgia

I've been coming here for some time now and had no problems. I went here recently to get my phone fixed after the back shattered. For $180 they told me I should fix the front of my phone which had 2 cracks. After I got it fixed off of their recommendation my phone started glitching out and behaving worse than it was before it was 'fixed'. I came back because the sensor was broken and they fixed it just for it to break again 2 weeks later. My phone is worse off than before which I don't know how that's even possible. I don't want to rate them 1 stars because they're nice and pretty reputable, but the point still stands that I paid almost $200 for my phone to be worse off than before. I don't think I'll be coming back here unfortunately. read more

Via email an employee promised to call me that same day, it's been over a week since that email communication and I have not been contacted. This company does not answer their phone number provided on the website and the employee email is a personal non-work related email domain. read more

Great customer service and they do an excellent job. I definitely recommend using them for any repairs on Apple products!

Highly recommend! They were SO easy to work with, great prices, quick turnaround and really personable! During our visit Thomas heard it was almost my sons birthday (who's iPad they fixed) so he gave him a gift for his 7th birthday, which made his day! My son said that's his new friend! Talk about above and beyond! Wouldn't go anywhere else for our Apple repairs! Thanks again guys! read more

Experimax Sandy Springs - Best customer service ever! - Computers Near Me - Sandy Springs, Georgia

This was the first time using a computer repair service for my 2 iMacs and I have to be honest...I was a little apprehensive taking my computers to get fixed as I didn't know much about places like this. After reading the reviews for this location, I decided to give it a try and am glad I did. I was quickly looked at by the store manager, Nick, who really knows his stuff. He was very professional and knowledgeable on what to look for, quickly assessed my issues and provided a quote, which seemed very reasonable. The work was performed in a very timely manner. Nick booted each computer up and let me assess the work, which was to install new hard drives with my data re-installed. They both worked perfectly! I now have our 2 computers back to health and the family couldn't be happier. Definitely recommend this location and ask for Nick. read more

I just had my iPhone X ( vintage phone) screen repaired. I was told in the Apple Store that I could keep my phone as a paper weight since the camera also needed to be replaced and that I needed to buy a new IPhone. I think that is their real business. I came to Experimax Sandy Springs after finding them in YELP. I am very pleased with the screen repair and service. This place is a Keeper. I already started to recommend them. read more

Highly recommended! If you need your cell phone or computer fixed go here! You won't be disappointed. Exceptional work and the customer service is superb! It's worth the wait and even if you have to leave your items to be serviced it will be returned fixed. read more

Awesome, awesome, awesome! Great alternative to the overwhelming Apple Store. Recently had a display cable tightened and had a MacBook battery replaced earlier this year. Nick is fantastic - the perfect combination of friendly and professional. Prompt service and reasonable prices. Experimax is located conveniently in the Parkside Shopping Center (next to Bishoku). read more

Great experience! They answered the phone and quoted a cheaper price for an iPhone screen repair. I showed up and even though they were busy they were very friendly and made me feel important. Repair took 30 minutes and I am pleased! read more

Brought in my iMac to sale after Neil told me he'd offer more than I was getting offered online. He refused to give me a quote over the phone but assured me it would be worth my troubles vs simply dropping it in the mail. That was not true. He offered me less than 50% of what I was offered online. Very frustrating and what a waste of time. The employee that waited on me was very professional so I thank him for that. read more

Vintage Machine? - No thanks, Genius Bar. So my battery completely died on my Macbook Pro (Vintage 2011) Hahahaha!! and after the Apple Geniuses told me to bring it in and they would replace it for $129 + tax I get there and they say... "Oh no - we can't replace the battery, it's a "vintage machine, you'll have to go to Simply Mac." (Phone call made to make sure BTW) Haul me and the machine over to Simply Mac - "Oh no - we can't replace the battery, it's a "vintage machine", you'll have to go to Experimac they work on "vintage machines" (this is killing me, cuz I know what "vintage" actually means.) Haul me and machine over to Experimac - "sure! we have that in stock right here", and 20 mins later I'm out the door with a brand new battery and my beloved "vintage Mac" total price $118. + a one on one human being to talk to! Save yourself the hassle and WAIT TIME for the "geniuses" that can't even bother to look up the serial number and tell me OVER THE PHONE that they can't replace the battery! These guys are my new best friends. Seriously. read more

So I dropped my phone in the bathtub. I needed to find a phone repair shop ASAP. I checked out 3 of them in the area and this place seemed the most professional and promising. They were the most informative and really knew what they were doing. They said they would need it for 24 hours to clean/dry it, whereas other shops said it would take 3 hours. It's been over 4 months and my phone is still running strong! read more

When my home got broken into, my laptop stolen, and insurance left me high and dry, I was hesitant to buy a used computer. Not only was my experience buying easy and comfortable, today I brought the computer back in when a problem arose, I was in and out in less than 15 minutes with a fixed MacBook at no charge. It's been over 5 months and both Neil and Nick remembered me, were kind and considerate to my frustration and nervousness and took incredible care of me and my machine. I would recommend these guys to absolutely everyone!! I thought I was out a hard drive - to go from a computer that wouldn't even boot to perfect working order and no charge in 15 minutes in just incredible! THANK YOU Neil and Nick!!! read more

My Imac was running slow after an upgrade to Catalina and I stopped by Experimax to ask them what they could do. I knew I couldn't add more memory! They instantly knew what to do so I brought my Mac desktop in and they installed a new drive (I don't know exactly what but it is partly solid state). A few hours later they had everything done and my computer is running blazing fast again. I was so happy I brought an older Mac in for more memory installed and it is running like new again too. I was afraid that I was going to have to buy a new computer but I now have 2 that are in great shape. The owner Neil and the manager Nick (I was so impressed I grabbed their cards) were both down to earth and not pushy. I highly recommend this company-- at least this franchise! read more

Came by for a quick screen repair for my iPhone. Service was quick and professional and store was nice and clean. Love the old Macs everywhere. Hope to not have to come back soon with another broken screen, but would certainly recommend. read more

When I dropped my new iPhone 8 on the concrete and cracked my screen, I was quite upset with myself. I was concerned that the new screen would be very expensive and involved to replace. But the team at Experimac Sandy Springs nailed it. I have a beautiful new screen that works perfectly with my polarized sunglasses, and also found a terrific protective case with the help of your tech. Thanks again for your expertise and great customer service. I'll be back and plan to tell everyone I know about your store C U soon. read more

Great, professional service. Quick. Same day service for my issue. Nick was knowledgeable and helpful. Would do business with again

Excellent customer service! I appreciate the patience you showed me in explaining everything to me! I will definitely be back and recommend you to everyone! Thank you for the positive experience! read more

I rarely write Yelp reviews, but the outstanding level of service at Experimax prompted me to write this. I had an issue with an iPhone charging port not working and e-mailed Experimax to see if they could help. They got back to me immediately (outside of business hours), and when I went in the next day they quickly resolved my issue without requiring a paid service, just a simple fix. They could have easily told me I needed a repair or part swap and charged me for it, but instead they were honest and helpful. I 100% recommend Experimax Sandy Springs! read more

Nick, RULES! and my computer issues were 100 percent taken care of! Best place around--for price, time, AND quality.

Called to confirm that this location was currently buying iPhone xs with T-Mobile. Was told yes sure thing come on in (even said he spoke with owner). Go in and was told first thing that we don't buy T-mobile phones. So, I went over my prior conversation that I had the day before explaining that I was told they would buy. I was made a reasonable offer, but was told the offer was only good for 24 hours and would have to be unlocked first. I know the phone needs to be unlocked but there is no way it can be done that quickly. I feel like the offer was made knowing I wouldn't be able to take it. Most phone carriers quote up to 72 hours to unlock. read more

Had a great experience with them fixing an iPhone for me. The phone had been dropped and while nothing was damaged externally, it would not turn on. I had initially taken it to an Apple Store and they told me it wasn't repairable. I then took it to Experimac and they were able to fix it for a reasonable price. All the staff I dealt with was very helpful. Thank you! read more

Great experience. Fast, friendly and knowledgeable service. Didn't try to sell me things that I didn't need. Fixed the issue with my older MacBook immediately. Neil was friendly and made me feel like a valued customer. Will definitely use this shop again for Apple related repairs or issues. read more

Fantastic customer service! Great staff, extremely knowledgeable. If you need Apple products, repair or help, go visit Experimax!

Update 7/27/2015: I went into the store today to get some help with a password issue. The owner Neal came out and assisted me. He didn't know the answer but he quickly got the answer and helped me. I was so excited that I hugged him. This establishment and the customer service exceeds my expectations and they have a dedicated customer until the end. If you need any assistance go here! Btw.. He remembers his customers which is always a plus!! Thanks Neal for your help!! I went here two weeks ago and purchased my first Macbook Pro. When I got there they were getting ready to close but the owner and the salesman there were so super nice that they let me on in and helped me make my purchase. The owner came out and put the tv on cartoons for my daughter. I will definitely go here for any other needs in the future and I have to go back because the salesman said he would transfer my files for me. Great experience and I am enjoying my purchase. read more

After fighting to get an appointment at the ridiculously busy Apple Store to replace the battery on my 2011 MacBook Pro, I made the decision to visit this shop and was majorly impressed by what I found. The small, neat shop is a blend of new and old - vintage macs right next to the machines of the last few years. I was helped by Neil, the store owner, who was warm and helpful and listened with care about my work and what I needed out of a laptop. Genuine, attentive service is hard to find. It tends to make me a repeat customer. I ended up trading my laptop in the end for a lighter model and trading in my old one, which I got a good price for considering its age. On the whole I felt really pleased with my experience. It's worth your time to come here. Best of all I feel the service doesn't end when you walk out the door. I can come back anytime and I'll be remembered by name. The Apple Store can't provide that. read more

Sooo, this place does live up to the hype! I was reluctant at first on trying a cell phone repair place I've never heard about until recent, but thankfully, I decided to give it a try anyway. The employees are very knowledgeable on Apple products. Also, they are very pleasant to talk to. I took my iPhone in two days ago for a battery and screen repair. My phone works as good as new, and both repairs totaled up to $90- you can't beat that! I recommend this place to anyone who needs their apple products serviced! read more

I had my daughters iPad mini fixed here today and they did a great job! Looks like new and works perfectly. The staff were as nice as can be and professional. The guy said it would be about an hour and 45 minutes, and so we when to run some other errands at Target and Whole Foods and it might have been slightly over and hour and they gave me a courtesy call to let me know it was finished. :-) We are a clumsy family so they will see us often :-( read more

I brought my iMac in here for a repair. They suspected the issue was the graphics card based on the symptoms. Turned out that it was something more complicated and not worth fixing given the cost. So I decided to not go ahead with the fix. They gave me the machine back and took out the HDD so I can get the data off it. There was no charge for the diagnostic work. Very good customer experience. Also I thought their pricing was reasonable if the fix had worked. Would definitely go here again. read more

The owner Neil was awesome. Extremely honest and trustworthy. The staff was also very knowledgeable and friendly as well. I thought my MacBook Pro was damaged beyond repair but Neil was able to fix it in no time. I would highly suggest coming to him with any of your mac needs! Thank you so much Neil! You're awesome read more

Quality of work/parts is terrible. Prepare for issues, headaches, and return visits. 1st repair - Cracked screen: Fix went smoothly and all seemed fine 2nd repair - Home button: 1st repair was good for maybe a week until the home button became detached from the screen (sunk in/depressed). They were nice enough about fixing it and said they were going to replace the entire screen. 3rd repair - Home button (AGAIN): When I arrived a few hours later to pick it up a the button became detached/depressed again as she tried to unlock/demo it. I leave/return once more to pick it up and all seemed fine. 4th repair - front facing camera: A few weeks later we noticed the front facing camera was partially obstructed (screen was not properly aligned). Again, they were nice enough about fixing it. When I picked it up a few hours later all seemed to be fine. 5th repair PENDING - Home button (AGAIN?!?!): Seems whatever was done to repair the home button in the 3rd repair was not a solid fix. Literally, the day after leaving from the 4th repair the button became detached from the screen again (sunk in/depressed). I'm debating on taking it somewhere else or giving up and purchasing a new one. Taking it back to Experimac seems like a waste of time as I have little faith in their ability to properly repair anything. Original Review: Had the glass replaced on an iPad Air over the weekend. The price was fair, signficantly cheaper than the Apple store and much cheaper than other local repair shops I contacted. The repair was done fast and on time per their estimate - 1.5 hours. The work is covered by a 90 day warranty which is equal to or greater than most shops. Experimac just became my first stop for any future Apple related repair needs! read more

Really easy and helpful service! Brought my phone in with a cracked screen...the process was super quick easy and almost pleasant (as pleasant as it could be after breaking my screen). But would recommend price was reasonable and they were quick and accommodating. read more

The problem: my Mac would not boot. The solution: Experimac. Based on the good reviews, I ventured a little further than I could have for a Mac repair bench, and I'm glad I did. Nick took great care and was a good guy to talk with while I waited for a diagnosis. Any Mac problems I have will now be handled by these folks. read more

great customer service ! I brought my Mac here to be looked at , due to it being inoperable . The gentlemen who helped me was very thorough in explaining why it wasn't working and what would need to be done to fix it . He quoted me an expected and affordable price. I will be back to get it fixed ! read more

Come here if you need any repairs on your phones. Nick was very professional and new his stuff. Great customer service and very knowledgeable. Will be coming back!! read more

Neil and staff were fantastic. I took in my 2011 MacBook Pro for a display replacement and he honored his quote and did the repair same day. They kept me updated on when it would be ready and were so nice and informative the whole time. I am so grateful for Experimac. read more