I had, hands down, the best cell phone experience at this store I've ever had. Jin Park was simply amazing from start to finish. My bf and I needed to switch service from Verizon and not only did we get an amazing offer, but Jin offered all of the best advice. He was incredibly educated and shared so much info with us. He remained transparent & we truly felt set up for success. The new male MGR here is also amazing. He was helpful, attentive & overall provided amazing customer service. He is incredibly passionate about what he does and it shows. His team is obviously benefiting from his presence. I highly recommend this store to anyone, especially those looking to stop getting ripped off by Verizon LOL read more

Don't waste your time! If you like AT&T shop online! Second time I came here, different night crew. I wanted a second Apple Watch after my two iPhone 8's, I guess customer service isn't important. First night one of the employees walk right in between be and another employee as we talked about the new watch; no excuses me, now Fu** you, no anything but lack of manners and no common customer service. Second night the dude wouldn't help me order the watch, told me to go to Apple, I was on the fence of a 3, but nope; told me to go to Apple.... smh I'll order online and let corporate earn the commission ya dummies read more

I have been an AT&T customer for several years and this store is the best. However it all is due to Anita. She went the extra mile to ensure that I got the phone and the plan that fit my needs. When I lost my phone a week later, she helped me replace it for very little cost. read more

I came here and got an iPhone 8 awhile back which I love, and also bought a case and wireless charger. The sales rep totally lied to me about the wireless charger, it has like a 5 inch cord and has to be plugged into the wall (it doesn't charge so I can take anywhere like he said) so it is pretty useless. I went back to return multiple times and there were 2+ hour waits with people getting new plans. Wouldn't let me do the simple return without waiting even when it would take 5 minutes. When I finally was able to get there at a less busy time they told me I had run out of time to return it as it had to be within 2 weeks even though I had box and original receipt. I explained that I had come to return multiple times and their waits were ridiculous they did not care at all. This particular location sucks, the sales reps are disingenuous and the staff have no sense of customer service. read more

Nathanael J was great and super helpful. I came in with my boyfriend last week to switch my number to a new SIM card as I had lost mine traveling. Flying in immediately from Asia, I was super jetlag and NOT in the most upbeat of moods. (Actually, I wandered into AT&T acting and moving like a total zombie.) Nathanael was super nice regardless and I was out of there in less than 10 minutes with my phone ready to go. 10/10 service. read more

Rude people, no one greet us and just starred at us weird. We finally asked if we can get some help Leanne was still rude! We're from out of town just trying to grab a new phone. Thank God For Chris and Cody! They seen us frazzled and save the day! Hooked us up with the new 6s and apologized for the lames! Beware of Leanne, she's so basic! read more

This is the second store I have been to today because the first store I went to would not help me. When I first walked in, I was greeted and asked how my day was going, and I truly felt like they cared. The store seemed very clean, and they had hand sanitizer readily available. The Store Manager, Eric, handled my problem very fast and was able to explain to me how to prevent it from happening in the future. I will definitely be driving out of my way to go to this store from now on! read more

Felt super safe going into the store with everything going on. The staff were super friendly and helpful with all the questions I had regarding my phone ! read more

I lost all of the Internet capacities on my iPhone because of an outage on the home computer. Andrew Solls figured out what to do and fixed my phone. Very grateful as I need it tomorrow for directions to a new doctor. Andrew was pleasant and genuine in trying to help read more

Greg provided seamless service while swapping out my phone as well as tablet. There are a lot of reviews about being pressured into buying something and then having a price jump in billing however if you just go back in and explain the situation they will fix whatever misinterpretation there was. I have only ever had one incidence with AT&T and they were more than happy to fix it and compensate me for the inconvenience. Greg was very genuine and thorough while assisting me this morning along with doing his job, which is to up-sale products, but was very polite in allowing me to decline possible opportunities for internet and an Apple Watch. Please be kind to your sales associates- it's their job to sale what is in the store. read more

Was greeted and helped immediately by the attentive staff. I actually lost my iPhone and was desperate to use Find My iPhone, they gladly helped me sign in and use it to locate my phone here at Tempe Marketplace. I really appreciated it, and I will definitely come back to this location for my next upgrade! read more

Absolutely amazing. I have been having trouble with my account and phone. Connie has helped me a couple times now and every time she has been an absolute blessing unlike like other att stores I've expieiremced. She also took the time to teach me some new things about my direct tv apps. True customer service. And Gerardo the manager has also created an environment where I felt welcome rather than nuisance. read more

This is the only location you can go to get your warranty looked at and it shouldn't be because whoever helps you doesn't care if your phone is broken. I came in with a phone on and left with a phone that doesn't turn on. Thank you Marcus and Kyle for not really doing your job cause who cares? It's AT&T, the customers have to do the job for you. There was no communication at all throughout the 30 minute process until I needed to give them money. You can shove that money up your as$ read more

I have never been more disappointent with a company in my life! It took me 4 months of calling Customer Service and going into the store to get my phone issues fixed. I'm talking about something as simple as being able to access my voicemail. I finally had to travel 30 miles away to a DSC store where finally after what seemed to be 27 employees later I am now able to retrieve my voicemail and send a text message! I would NEVER recogmend AT&T to anyone and I dream of the day my contract is up. I would rather pay a higher bill with Verizonthan deal with the incompetence of the employees and lack of Customer Service! read more

Holy up-sale city! The store is clean, the staff is friendly and accommodating, but man, let me be. I don't get who decides that customers would like being hounded about this that and the other thing, but I just came in for my phone. It just makes me feel like they looked at me and thought "This guy's a sucker". Not a fan. read more

If I could give zero stars I would. They just don't care about customer service and are super apathetic.

I spoke with Andrew today and he helped me upgrade to an iPhone X! I will definitely be coming back to this branch because he was really nice and helped me pick out a screen protector and phone case. He even put the screen protector on for me! I really felt like the employees cared about helping me and it was such a pleasant experience. Would give 6 out of 5 stars if possible read more

This store makes me want to change to verizon. Bad experience. Never solve my problem. If you want to do something a little complicate, it will takes u half a month to do it. They keep telling you go back home and take what what. After you take all documents, they will tell you they just cannot do it with no reason!!! But verizon will do all of this without a doubt. Call quality is bad too. read more

if i ever get an authorization to close stores, this one would be on top of my list. THEIR APPROACH TOWARDS CUSTOMER FRIENDLINESS ...NO REPRESENTATIVE SHOULD SMILE OR GREET...+ KEEP A RUDE AGENT.... I wanted to swap my service provider from T-Mobile to AT&T. Made a big blunder to choose this store. Went on Sunday afternoon...it was not all that crowded...Was attended by one Leeanne... we spent good time to explain her the problem...after wasting our 30-35 mins, she finally managed to make that change. After cancelling my number i realized that it was not working on AT&T. So when we started reasoning, she asked me not to Argue....there was a discussion and she called as Argument. Realized, how a rotten fruit can spoil whole basket of fruits. read more

Recently went In to reevaluate the plans on my two lines. Haven't been on for years and found it surprisingly pleasant. Sat down with Jose and he was quite helpful and I updated to a plan that made more sense for my wife and I. He seemed like he really knew his stuff which is always welcomed. He did talk about additional features and services that I, hadn't actually heard about but ultimately I didn't really need, but he wasn't pushy at all and actually just gave me the info if need in case I was interested at a later time. I decline and he let it go. Big kudos for not turning a simple visit into a major headache, which is what I was expecting for some reason. I'll definitely head back to this location anytime I need to talk to someone. read more

Used to be good... Now they don't acknowledge you and help people that come in after you... Definitely don't want to come back or keep their service with this customer "service". read more

It should not take 30 minutes to return a charging cable.... you need an express line. A sale with a customer ahead of me took an hour and a half. read more

I wish I could give this store zero stars because it truly deserves it. I even called AT&T customer service (611) about this store. The people who work here are so rude every time I have ever been in it. I have been an AT&T customer for TEN YEARS, in two different states, and I have never encountered a worse staff. I am surprised I am still an AT&T customer after visiting this store. This store could not care less about pleasing the customer, just making their sales and getting commission. How do I know this? Because they literally told me they want commission on my sale. Also, one of the managers tried to compare his job to mine, saying I don't know what it's like to worry about their job. I'm a teacher. Please, AT&T, do yourself a favor and restaff this offensive, joke of a store. read more

I wish there's a zero rating star for this place. I met Vernian (I think that's her name) and she was so arrogant and never looked to my eyes when she replies to me. I only had three questions about deals for iPhone 7 and Galaxy edge 7 and I can still hear her puff when I finish asking my question. Thanks to her, I'm switching my numbers to T-Mobile. Word of advice, if you had to go there look for Cody to get respect and find answers to your inquries. She should never be working in public places. read more

I've had an awful experience today with the AT&T store in Tempe Market Place. I bought a Samsung S3 Frontier watch from them 2 days ago because I very much wanted a smartwatch. For whatever reason it would not properly hook up to my account, so I went into the store a day later at which point the store was not able to understand or figure out what was going on. They sent me to their online tier one tech department and they weren't able to figure it out either and said that there was a system glitch with my account that will make it impossible to use the watch. So like any logical person I went back to the the store in order to return it. When I got there they were willing to accept the return but we're going to charge me $45 to restock the item. I asked why I had to pay for an item that was defective and the store sales manager, Mr. Alfredo, refused to waive the fee because I could still "hook it up to my Bluetooth so that means it still kind of works and isn't broken". I'm sorry, but I'm not paying $10 a month cellular service to have an item which I cannot use unless it's hooked up to the Bluetooth range of my phone. Also, if your store isn't able to figure it out, and you're online tech service isn't able to figure it out then I should probably be able to get a full refund, but not according to him. If I go and buy a car, but none of the windows roll down, and I try and return it, the dealership is going to say " oh, the engine still run so there's nothing wrong with it". Needless to say, I will not be going back to the store ever again because it seemed to them funny that I wasn't able to get back my full money's worth for an item that was defective because of AT&T. read more

The only reason why I gave it 3 stars was because of Gregg! He's a very great salesman and is very good at what he does. The managers there suck. They don't know how to be nice, and they aren't helpful! Hopefully the manager can get an attitude check, or smile a little more. read more

I used to work for At&t and I made that known during my conversation with the rep, but they still added insurance to the iPad they sold me without my knowledge like i wouldn't figure it out. He had left to go home the day/time i figured it out so the manager was supposed to call me the next day. Never got any call and i had to reach back out myself. Mark the manager just said it was an accident and sometimes the system auto-opts a new device activation and i said regardless if that's true, that's an expensive mistake to make and he just said "... it's $11" like he gets to decide what's a lot of money for people. I have no intentions of going to this store again and after similar experiences in retail/sales environments I'm beginning to question my preference of stores over online. read more

They are really nice until you agree to a purchase, but suddenly they become unhelpful as bureaucrats if you run into issues. Yesterday I went to this store to make a purchase. They told they did not have the device I wanted in stock, but could place an order for me. Since they offered free shipping and a few extras, I though this was a good deal. However when I came back home, I realized it was not actually a good deal, and I could get the package cheaper elsewhere. Today I went back to cancel my order. And they told that they would neither cancel my order, nor do any price adjustments with competitors. As I was thinking about returning the package unopened, the manager told me I'd be charged a $35 restocking fee regardless of whether it has been opened or not. I checked their web site. The order has not even been packaged yet (both today and yesterday are weekends), but would neither cancel, nor accept a proper return. Previously I purchased something from them at three different occasions (but those was on-line). I regretted one of them, the second one was actually good, and they canceled the third one for no reason (except maybe it was a good price, which they don't want to give to their customers). This makes it 1 out of 4 good dealings with AT&T. I would like to thank the manager for reminding me to never shop there again. read more

Unfortunately, my phone stopped working and had to order a replacement phone. The replacement phone that i was given was not working properly either. I went by this location to have my phone looked at and in hopes given another replacement. I was approached by James and i explained my issues that i had been having and he replied with very condescending remarks with a smirk on his face. He told me that I needed to go to the Apple store and i explained to him that they told me to come to this store because my warranty was through ATT. James was not helpful what so ever and kept trying to push me to buy a new phone and that was all he was willing to help me with. He was completely unprofessional and a real jerk. I don't know how he is employed at all, especially in trying times like these where people would kill to have a job. You guys should be embarrassed that he is representing the company. read more

I was here today as I was advised by customer support to go to corporate to help me with my faulty warranty phone I received less than a week ago. James here was the most unprofessional "professional" I have dealt with. He was condescending, rude, and degrading. He didn't listen to the issue which was resolved instantly at another location. He kept insisting that I didn't know what I was talking about and was pushing me to buy and look at new phones or pay $200 for insurance to cover a phone under warranty that arrived not working properly. He advised I go to an Apple store to get my phone replaced, which due to the Covid pandemic are closed and he told me "that sucks" and could buy a new phone. If he would have listened to the issue without insisting he was right, he would have seen at the top of my account in the notes, customer service posted that I was advised to go there to resolve my issue to get a replacement. I'm honestly shocked at how poor this boy's customer service, attitude, and misogynistic attitude was. I also can't rave enough about the gentleman who helped resolved my issue. read more

I thought I had interfaced with every kind of customer service rep on the planet for ATT, Samsung, Best Buy, ADT, etc., but then I met Andrew @ the Tempe Marketplace AT&T and he changed my entire prospective of CS/technical support. I came in as owner of a Samsung Galaxy 8+. I told Andrew about my situation and he did a brief verbal comparison of the security, encryption, hardware/software, etc., for platforms for Apple (IOS) vs Samsung (Android) in terms that a lay person could understand. Based on Andrews responses, I decided to go back to Apple after a 10 year hiatus from them. I worked in Human Resources (Staffing/Recruitment, Compensation Planning & Research) as a Project Manager/Senior Analyst for 40 years for corporations like the Department of Energy, Florida Coca Cola Bottling Company, The Williams Companies and SRP. I only mention this to indicate that I'm familiar with global compensable factors of most performance appraisal systems, e.g. problem solving, human interface skills, technical expertise, education and training, etc. If I was Andrew's manager I would be compelled to rate his performance as 'Superior/Excellent' in every conceivable performance evaluation factor I have ever seen! This individual is Head and Shoulders above any sales or technical support person I have ever dealt with (I am a well-seasoned 66 year old retiree). He is extremely efficient and effective in problem resolution and his technical expertise is 'Extra-ordinary!' read more

I have never had such a bad customer service experience! AT&T stores and online have done nothing to help and aren't even listening to me when I explain the issue I have with my service. I'll be switching back to Verizon as SOON as my contract is up. read more

Screw you at&t. I bought a used iPhone 4 but the nazis at at&t wont unlock it for me because the previous owner owes a balance. That should be between you and the previous owner. I will never use your service and will try to persuade everyone I know to jump ship and use a carrier who knows what customer service is. read more

I'm not an AT&T customer and I will never be, but I was there with a friend because she wants to buy the screen protector for her new Samsung Galaxy S4. When we walked into the store, there were a lot of customers waiting to be served and there were only 3 employees covering the store, 2 females and 1 male. We were greeted by the male employee that he will help us once he's done helping his customer. We waited for about 5 minutes and noticed that the male employee has disappeared and is no where to be found. We waited and waited and then none of the other 2 female employees ever came and let us know that we will be helped. Be in mind that they were helping their own customers at the time, but still, I was shocked that they don't care about other customers but the ones they are helping out at the moment. No wonder people said AT&T has the worst customer services, I never knew that was true until last night. Good thing I'm not an AT&T customer, or I would go crazy for not being offer any assistant. If you want a good service, try going to another AT&T store or just shop online. read more

What a great experience. Got up this morning to a dead phone and none of my chargers would work. All set to have to go buy a new phone. When got to the store Chris (manager) said let me take a look at it. Had lint in the charging port and he cleaned it out and within minutes was on my way. He could have easily sold me another phone. Great service right there. read more

Expect a long wait. They have one associate for the entire store. Hope that the customers before you aren't elderly that have the worker do a step-by-step demonstration and setup. read more

Gabriel gets a 5 star rating today for his excellent customer service and patience. Thank you

I went into this store to see if a representative could help lower my bill because we were thinking of switching to Tmobile to save money. I have been a long time customer of AT&T and wanted to offer them the opportunity to retain me as a customer. The representative I spoke with was very polite but ultimately was not able to do anything. She said that she would have the manger speak with me to see if there is anything they could do. The manager refused to speak with me and told the representative that they are not willing to lower my bill and that I can just cancel my service if I am not happy. I was shocked that they were just willing to let me leave without caring one bit. I have 4 lines open all of which are smartphones with data plans and a very sizable bill that I pay each month. What I did not know at the time was that when the representative was assisting me to try and lower the bill my plan was altered and a line was cancelled. This caused a large headache that has still not been resolved. They are now charging me at least $50.00 more per month. They said that they cannot reinstate my service to the plan I was on before they accidentally cancelled my line. My experience with them has taken up countless hours of my time and I have been treated extremely poor. No one cares enough to help me resolve the issue that they created. They are doing everything in their power to convince me to take my business somewhere else. read more

I have never felt so under valued by a customer as my experience at this store. In an emergency I purchased a new phone. I was able to get my original phone recovered by the manufacturer. I also got assistance at another AT&T store to return service to my original phone. This second store also told me if I wanted to make a big deal out of the restocking fee. It could be waived and given my circumstances and longevity with AT&T shouldn't be a problem. I restored my phone to factory settings and asked for the restocking fee to be waived. I guess being a loyal customer for AT&T isn't valued at this location. Now, not under contract with a new phone. I will have to consider my options as far as phone service and I imagine satellite service. Not only do I have 15 years invested with AT&T. I also have 10 years with DirecTV. Because of 2 interactions with Cody. Who did not show any empathy or compassion for my situation. It is not the companies fault I needed a new AC installed in 100 degree weather. But, in an emergency I do expect some empathy and consideration from a company I have been extremely loyal to. read more