I came into this business at 4pm on a Saturday. They close at 9pm. I need help from a manager, for an override on an upgrade. This issue was because customer service attempted ti upgrade me and i declined because i wanted to perform the upgrade in the store. Therefore representative informed me of the issue and said that the manager just left and not one there was empowered to perform the override. Then, I'm informed that they will not have a manager in the next day. Therefore, i must wait an additional day to get the upgrade. The young lady to me that I could call ATT phone support to get the approval and the. She could help me. Well.... After sitting on hold for 20 minutes, an automated message advised me that the call center is closed and i should visit a store or ATT.com. What the absolute heck is going on? 1. Why is there not a manager or assistant manager available during store hours? 2. Why would an associate not offer to own the issue and call customer support with they phone and allow me to speak when make contact with a support person. 3. Why have a store open with no one empowered to handle escalated issues. I expect this lack of support from an authorized retailer but not from an actually ATT corporate store. This is what is feels like to be treated as a valued 20+ year client. IT FREAKING SUCKS!!! This is not a great look ATT!! N. Roberson read more

Me and my wife came here to upgrade our phones. We traded in an iPhone 12 Pro and 13 pro. We were told the 13 pro would cover the cost of the new phone and that we would receive $850 for the iPhone 12 Pro for trade in value. But after we received the new phone via delivery and swapped everything over and brought back the old phones to trade in, we were told we would only receive $350 for the iPhone 12 Pro and that there was nothing that could do about the trade in value. We upgraded 2 phone and watches because of the savings we would receive by doing so, as told to us by the employee and because we were receiving good trade in values for our phones. The only remedy they told us was we could downgrade one phone to a generation older to get a cheaper payment and that was it. But now we just feel like we got conned and lied too. The employee acted like they thought we had the same trade in phones even though it was discussed multiple times of the difference in trade in value during our initial visit. Our monthly phone bill is now $140 over what we were told it would be. It's very frustrating and unprofessional that they wouldn't hold to what we were originally promised. If you do business here, I suggest you get everything in writing or documented. read more

Called in to ask a simple question about my trade in. It seemed like I was really bothering Jacob with my question. Rude and condescending are definitely the best way to describe him. My question was not complicated but obviously Jacob has no manners. He should not be in customer service, can't imagine if I actually had a complaint about anything, how he would have responded. read more

ZERO stars for this location. Horrible customer service. All 3 associates I saw standing at the front on their phones were miserable people. Was told 3 different locations to go to turn in my awful Wi-Fi modem, just to be told to take it to the UPS Store. (I had initially asked the phone center and they said to take it to the store). Avoid AT&T if you can, but never go to this store. read more

I would have rated them high. Very quick and seamless process. But beware. They will add features and add on's without your permission that will cost you money. Now it will be my time to have them removed. The fix: "you will have to come back in with your ID for us to remove the feature you don't want from your account." Unfortunately I don't live close. I will choose to go to a local ATT store for them to fix it. Shame on you Tempe ATT. read more

My personal experience with a store was excellent. I was referred to them after visiting the AT&T store at Arizona Mills to return an iPhone 14 pro that I had purchased when I upgraded to my iPhone 15 Pro. The team at the Tempe marketplace store responded to my request quickly, assisted me Professionally, and left me with a good feeling for my next visit When that time comes. Thanks for stepping up and helping a long time. AT&T customer feel good about your location. Michael Murdock read more

I had a great experience at this store. I was greeted by Everly, who was professional, helpful and efficient. I upgraded my phone, tablet and watch, had lots of questions about my plan, etc. she was great at offering options and even with transferring all my data, I was out of there in 90 minutes. Kudos to the team, especially Everly! read more

I have been dealing with ATT for months. I was "guaranteed" my bill would be $175 a month and it has been double ever since I signed up in August. No one is willing to help me understand why my bill is so high nor are they willing to correct anything. Shame on this company! Wish I could give zero stars read more

Whenever I have had any issue with my cell phone or my cellphone service or any of my mobile devices I always come to this ATT location . They are easily the most professional location in the entire city. They have the best devices the best quality and they are extremely helpful Especially whenever I have had a problem they've always been able to take care of me with very little wait and very little hassle. I will keep coming back to this location as a they provide the best service I've ever had from a cell phone provider. 5 stars for amazing customer service. Thanks. read more

AT&T Store - Mobile Phones Near Me - Tempe, Arizona

I have been here several times and they've always taken really good care of me. They have a really nice selection of phones and the place is clean and neat and tidy. Everyone I have dealt with has been very professional but the only thing that I would have to say is that sometimes there is a wait and I never like to wait 20 or 30 minutes to get my phone issues resolved. Overall these guys do a great job. read more

AT&T Store - Att store - Mobile Phones Near Me - Tempe, Arizona

I just experienced the worst customer service hands-down. I have spent tens of thousands of dollars through my company at AT&T and I am blown away with this most recent experience. The employees at this particular location are incompetent. I was encouraged two purchase a phone that didn't match the memory of my previous phone. No due diligence was done on my behalf to determine whether or not it was a good fit. In the end I lost five days of data and ours an hours of time. When It was determined the problem wasn't anything to do with the data transfer upon my third trip to the store I was then hit with a restocking fee and told it was my fault because I selected the wrong phone. The retail store manager Eric Johnson Has very little idea On how to support a loyal customer. Because of this very experience I am now going to be moving all of my business to another provider. read more

Moke helped me add my husband to my account with a new phone. It was super easy. My husband had been with Verizon for 12 years. And is now an Att&t guy. Super happy. read more

Joey is the man. Not only was he super patient with some hiccups in my account, but he exhausted every option possible in terms of getting me a new phone the day of. Due to my job, I need a phone or I can't work so thank you Joey for hooking me up and getting me set up seamlessly despite the stress. Recommend this guy to anybody. read more

I have no idea why people give this place bad reviews because I have to tell you I've had nothing but good experiences at this AT&T location. Most of the time the people here know what they're doing they're helpful and they do what they can to make your life a little easier. They've got a great selection of phones and tablets and all kinds of great stuff and the place is very big and roomy and easy to deal with. Although I have come here and many times they don't have enough sales people to help you and it does take some time because you will have to wait and that's definitely a downside. But overall I would say this is a very solid AT&T location and I will deathly come back here because I've always helped me out. read more

AT&T Store - Mobile Phones Near Me - Tempe, Arizona

Had to give one star to leave a comment, this store deserves less. Went in early in the morning, no customers and no waiting. Asked the employees, Gary and another employee without a visible name tag, if they would help me out and replace the protective screen on my iPhone. They joked around and said they charge $5.00. I asked really? Gary said he would do it for me. I wish they would have just said they do not, or even just flat out would not replace my protective screen. He removed the old broken glass protector and replaced the new had clear protector that I had just purchased from Best Buy. Only thing is he plainly did not care about helping me. When I got outside of the store I could see the marks where the glass cracks used to be and he did not even try to keep the bubbles to a minimum. I doubt that I will use this store again. Gary should be ashamed of himself, not a nice customer service representative at all. read more

I went into the store with my broken I phone 11. Was sent to a repair place in Tempe no dice so insurance was a waste. I go back in big guy with a beard says "since there's no cracks in your screen we will give you $700. I get a new phone then pair them. Go in the next day to turn it in guy says " ok $350 because of the damaged screen". Lots of un educated employees here stay away. Definitely was a bait and switch. Please go to a supplier that has morals and integrity. This place definitely isn't it. Makes me understand why I was the only customer. Definitely will be looking at other wireless providers in the future. read more

Went in today and the manager, Daisy, helped me. She was awesome and answered all of my questions. Great customer service.

Called to ask a couple questions about having service during an international trip I have coming up. The lady on the phone was SO RUDE; she continued to cut me off mid-question and made it seem like I was a total inconvenience (despite the fact that I kept her on the phone for a total of 3 minutes). I called another location because the information she gave me seemed totally invalid. Come to find out it was. Called her back because that location was closest to my home and I wanted to make an appointment, well she was twice as rude the second time. Went on to tell me that "the person at the other store doesn't know what they're talking about". She was so rude I asked why she was being rude, & she replied with "well I'm answering your questions thoroughly so I don't see the problem". She told me I'd have service in one of the 210 countries they offer service in without asking me what country I was going to... I said "how do you know you were helping me if you don't even know where I'm going?". She curtly replied "well usually people travel in the 210 countries we offer service in". She was so inconsiderate I just hung up. If you went accurate information and a decent experience, DO NOT go/call here read more

Jin was amazing I believe he is a sales representative I was so confused with my bill and had so many questions he answered every single one of my questions with a adequate explanation what every fee I was being charged by he even gave me tips on how to maintain my family plan I had been to this location prior to today's encounter and didn't leave to happy because I left confused and still had questions that day I was helped by a female. I now know what my proper monthly bill is and don't have to be continuously calling customer service because to be honest they suck and always have given me different amounts of my bill. Thank you JIN for being so helpful you made my night. read more

I'm very disappointed with the service at this store , frank acts as if he is the fraud prevention specialist like I haven't been there 3 times and then testing my id on the Uv light asking a million questions and then taking his sweet time to bring a phone and they just have the worst snobby attitudes they need to get a grip on this read more

Large and clean store! I've been coming to this location for about 4 years now. I've always been greeted and quickly helped. My questions are always answered and when i leave i feel like My problem has been resolved. Staff could be trained more on specific issues and details on their products so they don't have to ask a manager to help inform them. I definitely recommend this location to help you! read more

I love this store!!! Thank you so much to Mike and Alfredo!!! They were so awesome!!! Thank you so much for your amazing energy. I feel like I can trust these guys!!! Thank you Nathan and Connor for hopping in the picture!!! read more

AT&T Store - Mobile Phones Near Me - Tempe, Arizona

I had just rushed over right before the store closed, and Frank the Tank, had processed our Transfer SIM issue and also did a Trade In for my old phone. He is super nice, and provides quality information about your account and devices that you are looking to get. I really appreciate him helping us out right before they closed! :) read more

Loved the experience all staff were following Covid protocol wearing masks and clean store.They were all helpful and solved my problem! read more

AT&T Store - Mobile Phones Near Me - Tempe, Arizona

My associate, angel was amazing. I was looking into getting a new phone and he was soooo knowledgeable and helpful. His customer service is outstanding and I will continue to come to this location and only want angel to assist. read more

AT&T Store - Love the store and how clean it is. And angel is amazing - Mobile Phones Near Me - Tempe, Arizona

The worse costumer service I have seen Daisy Ortega ( manager ) have no idea what costumer service is. I have been a costumer for a few years now And now that I needed help with a phone under warranty they just pushing me around to some 3rd party warranty. It's been 7 days now and What Daisy said to me was if I need a new phone ? I would have to pay this one of and buy another one Ben she went back to seat dow again to keep doing absolutely nothing The worse experience read more

If anyone, anywhere needs to open a new mobile phone account and the most up to date phone on the market to supplement, this store location is the one for you! You can use someone else's social security number, name, address, and anyones drivers license to prove who you are, as long as you pay them the tax, they will send the person whose social security number it actually belongs to the bill! Hiro the manager confirmed this for me and also will not help you if you need it when you try and call the fraud department. I should have known it was a red flag when in my first of many phone calls to the fraud department rang twice before letting me know they are so busy that the only way you can submit a claim is online. Of course they are!! Shocked!! Tempe Marketplace is one of many locations of AT&T that would take your fake drivers license as long as you have a name, address and SS#! The manager of the store location, Hiro, the fraud department, and customer service could care less, just want the bill paid! So much so that the person on the wrong end of it will have to pay it!! Hope this helps! read more

Lazy staff with a can't do attitude. This is my first iPhone purchase NOT at the Apple Store. I will never buy another phone from AT&T. They don't deserve my money. Or yours! You may as well order online as a buyer beware! If you like my reviews follow me on yelp. read more

Stay away from this store... I went in for an upgrade and was pressured to buy an iPad for $49 with no strings. Turns out it is linked to data and ran up my bill and somehow was on a contract. Salesman was a liar or poorly trained... and the manager wouldn't call me back. So now I get to deal with ATT fraud department that has been less than stellar. Beware this location! read more

loved the fact that all employees were wearing mask and keeping social distance. Had a great experience today. I was helped by Angel he was amazing! He was really nice, helpful & patient with me. He definitely answered all my questions & concerns completely ! read more

Service is extremely slow. They screwed up my order and now I have been sitting here for over an hour waiting to talk to someone about fixing it. Absolutely horrible customer service!! read more

This is the night for chain stores. I'm not usually, again, in the habit of writing reviews for any chain locations, but when my wife and I came in to ask about products, Bert was very helpful and knowledgeable about what they had in the inventory and about what we would have to buy elsewhere. We will be shopping for other iPhone materials here soon. Service is important, and this place (at least Bert) knows how to deliver it. read more

Made the mistake of coming in after 7:00 pm. The store drops down to 2 associates and the line of customers continuously grows. The associates actually spend as much time logging people in as helping. On the bright side, I only spent a few minutes there since my problem was my own stupidity. read more

The four stars are for you Amber. You definitely are an amazing salesperson and the only one that actually knew what she was talking about. I would have put 5 stars....but somethings are lacking...like the other employees that stand there looking stupid when I am obviously there to buy a phone. (Especially when I ask, is there anybody that can help me, I need a new phone) In comes Amber to save the day. I am not the easiest customer by a million miles. I am very indecisive and a little bit clueless. Amber was patient and explained things to me in a conversation that I can understand. But I have to say the funniest thing that happened the other day. I went in since my phone decided to not turn on. (Yes people, the battery was charged) The manager was helping me and another customer. Amber came up and started talking and the other customer said, "Amber! What a cool name) I am not kidding you, the manager gave the customer the Loser sign. It was hilarious. Luckily the customer had a sense of humor. read more

One word: EXPLOSION! I got an email promo Thursday night, I was getting ready to board a flight and when I woke up at 8:30 on Friday morning I called to see if I was eligible. I was told I was, but the long and short - after 3 transfers and what not. My fiance lives in Mesa and I'm in S.F. So we had to go to the store together to purchase, activate, and get new phones and upgrade. Well lo and behold what was NOT told to me was that I'm 8 months into a 2 year contract so I'm not eligible for next. Even though that was what was written in my notes. SO - we get to Tempe Marketplace, and CASSANDRA comes over to help us. Lord have mercy, if I could have someone fired it'd be this girl. It was SO outrageously obvious she didn't want to help us. SO then she "talks to her manager" who unequivocally says no as well. It was a manager override position. So she hands me this OLD broken down landline phone to call "directly into AT&T" "just keep pressing 0's" ....well that didn't work. ...I got someone on the line by listening to prompts, and was explaining to him the problem. HE, the phone rep, was TRYING to help. Cassandra was over gossiping with her coworkers. My fiance asked about a fitbit, she couldn't be bothered. Finally I snapped at her and flagged her down. She and the phone rep went blow for blow on the phone. Her snobby, snotty attitude needs to be DEFLATED. She works AT and FOR AT&T. I was offered a promotion which they NEEDED to make right. At the end of the day my fight was out and I wanted to literally knock this girl out because of her crappy attitude towards us. I rated a 0 on a phone and personality survey. AT&T customer service ended up calling me back yesterday to find out WHY I rated them 0. After listening to the way she SPOKE to ME and her "colleague" over at phone support at AT&T I doubt that she'll have a job. The customer service rep was as offended and outraged as I was. Spare yourself. It's Tempe Marketplace NOT Scottsdale and sure as HELL not San Francisco. read more

I just don't know if I can keep putting up with this company. They kinda have me trapped in their contract and the only reason that I am even with them is because they were the only people who had i-phone's to begin with. I think I drop calls about once a phone call. It has gotten to the point where it is just easier to text because I don't want to deal with all the dropped calls. They also charge a ton for data I just want an unlimited plan and call it a day. The clerks are never very helpful, more like sad robots. And the last 3 times there systems have been down so they cant even look anything up for you. I just want out! read more

Best customer service at a phone place. Nicole helped us and so did Anthony. This is the place to go. Please keep hiring people like them

An overall bad experience waiting so far for at least 15 minutes just to pick up an order I placed online should be so much easier just to pick up a device After 30 minutes the manager made it right. read more

I have been an AT&T customer for several years and this store is the best. However it all is due to Anita. She went the extra mile to ensure that I got the phone and the plan that fit my needs. When I lost my phone a week later, she helped me replace it for very little cost. read more

The AT&T corporate store is seriously damaging the corporate reputation. The store manager (Brittany Politt) and employee (Steven) do not know what they are doing, provide no customer service, and do not solve problem. I ask consumers buy device directly from the manufacturer instead of through carriers like AT&T. Given so many bad reviews and customer experience with their interactions in the store, I urge AT&T corporate management to look into closing the corporate stores because they are not helpful, waste of money, and damaging the company reputation! read more