Big shoutout to Miguel! He was super helpful & even stayed a few minutes after close to help us…read more 10/10 customer service, thank you guys.

They sales reps made transaction look easy but in end, they failed to say that we had to take trade…read morein phone home and download to new phone, then mail old phone using label they sent to ca. address! Could not change to az address. Oh and your car can be towed if you parked outside. Good intel before sale.

My personal experience with a store was excellent. I was referred to them after visiting the AT&T…read morestore at Arizona Mills to return an iPhone 14 pro that I had purchased when I upgraded to my iPhone 15 Pro. The team at the Tempe marketplace store responded to my request quickly, assisted me Professionally, and left me with a good feeling for my next visit When that time comes. Thanks for stepping up and helping a long time. AT&T customer feel good about your location. Michael Murdock

Draco was my rep and no problem with him he was friendly. However the customer service agent on…read morethe phone we had to deal with was a utter nightmare and super disrespectful I was told they wouldn't give me the item I paid for and told me contact customer care for a refund because they couldn't even refund I've now been on hold for 2 hours with customer care for this. It's a nightmare to get your money back. Go to Verizon or tmobile he'll cricket is better

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly for my online order placed at a different location as they didn't have the phone I wanted in stock. Very quick service and fantastic to get a phone case and screen protector; though after a week it is already cracked so I'll likely be stopping in this weekend since Zagg didn't have in stock online to replace with my lifetime warranty. Definitely a spacious store compared to others, and the service was great. If in the area and you are a Verizon customer, I would recommend this location.

Very dishonest sales tactics! We came in with our own devices to switch from at&t. We were told we…read morewould be paying $35 a month and that would include new phones for free so there was no need to transfer our old phones. Then we got our first bill, and are being charged over $55 per line due to us getting the phone upgrades, plus the salesman added other options we did not ask for. So a bill that was supposed be $120 is now $186. After spending over an hour on the phone with customer service, we now have to go back to the store to return the phones we didn't need, and pay a restocking fee to get the plan we asked for in the first place. They are just like used car salesmen that lie to get their commission no matter how it affects the customer.

Went here on a Sunday the parking was very crowded so I had to ride around a few times. Once I got…read moreparking I went in the store signed up and was seen right away. I spent less time in store than I did looking for parking. The employee was really nice and helpful. They solved my issue and I was on my way. I will look for another location with better parking.

Horrible customer service. No one will answer the phones. I called every single store in the valley…read moreand not a single one answered and no one will call you back. Went in person, over 10 employees were in the store, no one on the phones or assisting other customers they were eating cookies, talking amongst themselves, and drinking their Starbucks. They had me sign in on an iPad and wait to be assisted. When I was finally helped, they were unsure why I was being charged the rental fee I was being charged. And I had to wait for the manager to finish his cookie to help the employee remove the fee. I've needed further assistance and have been trying to get someone on the phone for another fee I should not be getting charged and I cannot get anyone to answer or call back. I left a voicemail two days ago and waited on hold for over thirty minutes today before giving up. I've chatted with the online Ai and the phone Ai person and it's been a waste of my time. I don't want to waste another hour of my day going in person. If I'm charged this fee on my next bill, I will be canceling my service.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Authorized retailer v. Corporate. There are some things that can't be done by the authorized…read moreretailers. They did not have my glass replacement that comes with my insurance and previously I was told they have to 'install' it for it to be free. However, they ordered it for me which is fine, better than the other retailer I tried. I've been with tmobile 20 years, they're doing something right.

On Tuesday morning, I came here to return my Home Internet at 10:00 am and the black guy who was an…read moreemployee told me I had to call the customer service to cancel first and bring the wireless back to the store later. It was true. My friend asked him if he needed to present because he was the one who registered the Internet. The employee said they did not need to, just came there and returned the wireless. After calling to cancel, I came to the store (other locations) to return, but they said I needed a photo ID of my friend, which wasted my time so much. I hope you are not lazy or training carefully for an employee in the store. I have no idea how to return and trust you because you are an employee of store. If you do not know, please do not recommend something not true.

EXCELLENT customer relations. Active listening, worked very hard to try to resolve our issues with…read moreDIRECT TV. Nick is very knowledgeable, personable and went the extra mile. I HIGHLY recommend this location.

One person working at a time, I walked in and he was quite engrossed with a couple he was helping…read more Which is lovely for them, but I think he barely said hi to me and there was no indication that he was interested in what I might need or to give me any information about how it might Take to get the help I was looking for. Also, maybe someone else was in the back but I would have no way of knowing because I sat there too long unattended.

honest, transparent business. have had repair and purchase interactions and all were outstanding.read more

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

It's weird walking into Best Buy since they took the music department ...meaning no more cds yet…read morethey have a small section of records. Yes, RECORDS! The store looks empty without things they once had. Now they feature e-bikes & scooters as well as everything electronic. You also have to go to the Geek Squad counter to check out when buying anything. It's just not the same anymore.

Do not buy sound bars or subwoofer at this location. I purchased a Samsung sound bar which included…read morea subwoofer for $200 on 08/22. On 10/10 it completely went out while playing video games. I thought it was an outlet issue so I tested a different outlet and it would not turn on. I came back to the store where I made the original purchase and since it passed its 15 day return policy I was out of luck. They did say geek squad could possibly fix it but I would need to pay them to fix it... I will never buy a product here again since the sound bar didn't even last at least a year!