They sales reps made transaction look easy but in end, they failed to say that we had to take trade…read morein phone home and download to new phone, then mail old phone using label they sent to ca. address! Could not change to az address. Oh and your car can be towed if you parked outside. Good intel before sale.

T mobile is the biggest scammers of all phone companies. Always adding features that were never…read moreauthorized or requested, and they won't reimburse you but they'll tell you, "it's your fault, you should be looking at the bill and making sure every month"

My personal experience with a store was excellent. I was referred to them after visiting the AT&T…read morestore at Arizona Mills to return an iPhone 14 pro that I had purchased when I upgraded to my iPhone 15 Pro. The team at the Tempe marketplace store responded to my request quickly, assisted me Professionally, and left me with a good feeling for my next visit When that time comes. Thanks for stepping up and helping a long time. AT&T customer feel good about your location. Michael Murdock

I came into this business at 4pm on a Saturday. They close at 9pm. I need help from a manager,…read morefor an override on an upgrade. This issue was because customer service attempted ti upgrade me and i declined because i wanted to perform the upgrade in the store. Therefore representative informed me of the issue and said that the manager just left and not one there was empowered to perform the override. Then, I'm informed that they will not have a manager in the next day. Therefore, i must wait an additional day to get the upgrade. The young lady to me that I could call ATT phone support to get the approval and the. She could help me. Well.... After sitting on hold for 20 minutes, an automated message advised me that the call center is closed and i should visit a store or ATT.com. What the absolute heck is going on? 1. Why is there not a manager or assistant manager available during store hours? 2. Why would an associate not offer to own the issue and call customer support with they phone and allow me to speak when make contact with a support person. 3. Why have a store open with no one empowered to handle escalated issues. I expect this lack of support from an authorized retailer but not from an actually ATT corporate store. This is what is feels like to be treated as a valued 20+ year client. IT FREAKING SUCKS!!! This is not a great look ATT!! N. Roberson

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly for my online order placed at a different location as they didn't have the phone I wanted in stock. Very quick service and fantastic to get a phone case and screen protector; though after a week it is already cracked so I'll likely be stopping in this weekend since Zagg didn't have in stock online to replace with my lifetime warranty. Definitely a spacious store compared to others, and the service was great. If in the area and you are a Verizon customer, I would recommend this location.

David was super helpful. 10/10. No notes. Ask for him when you go and you won't regret it.read more

It was fine. Better than over the phone. He was able to verify who I was. Had to check in at the…read morekiosk. Whatever. Install was great, store.... well, the guy was kind, I was irritated.

The customer service at this location was top tier. Any issues that have ever come up, Cox has…read morealways been great at taking care of them. The facility was very clean, and even though I went during a busy time of day, we were helped quickly. Overall, my experience was great, and we left feeling relieved to finally have Wi-Fi.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Authorized retailer v. Corporate. There are some things that can't be done by the authorized…read moreretailers. They did not have my glass replacement that comes with my insurance and previously I was told they have to 'install' it for it to be free. However, they ordered it for me which is fine, better than the other retailer I tried. I've been with tmobile 20 years, they're doing something right.

On Tuesday morning, I came here to return my Home Internet at 10:00 am and the black guy who was an…read moreemployee told me I had to call the customer service to cancel first and bring the wireless back to the store later. It was true. My friend asked him if he needed to present because he was the one who registered the Internet. The employee said they did not need to, just came there and returned the wireless. After calling to cancel, I came to the store (other locations) to return, but they said I needed a photo ID of my friend, which wasted my time so much. I hope you are not lazy or training carefully for an employee in the store. I have no idea how to return and trust you because you are an employee of store. If you do not know, please do not recommend something not true.

One person working at a time, I walked in and he was quite engrossed with a couple he was helping…read more Which is lovely for them, but I think he barely said hi to me and there was no indication that he was interested in what I might need or to give me any information about how it might Take to get the help I was looking for. Also, maybe someone else was in the back but I would have no way of knowing because I sat there too long unattended.

Dalton was very nice and funny and talked to me about deals as well as how to go about my phone…read moretransfer and helped me through that.

i took my elderly brother into the The Apple Exchange to find a used computer and David was very…read morehelpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

I hope the manager Keoni receives a million blessings in this lifetime. He helped me out with a…read morecomplex issue that Uber Eats was unwilling to resolve. I will shop at this store for all my electronics needs for the foreseeable future thanks to Keoni.

Everyone here was super friendly and warm when we walked in and Nick in the TV section was…read moreunbelievably kind and knowledgeable, super helpful in helping my mother figure out what she needed and in tolerating our jokes along the way!