Big shoutout to Miguel! He was super helpful & even stayed a few minutes after close to help us…read more 10/10 customer service, thank you guys.

They sales reps made transaction look easy but in end, they failed to say that we had to take trade…read morein phone home and download to new phone, then mail old phone using label they sent to ca. address! Could not change to az address. Oh and your car can be towed if you parked outside. Good intel before sale.

My personal experience with a store was excellent. I was referred to them after visiting the AT&T…read morestore at Arizona Mills to return an iPhone 14 pro that I had purchased when I upgraded to my iPhone 15 Pro. The team at the Tempe marketplace store responded to my request quickly, assisted me Professionally, and left me with a good feeling for my next visit When that time comes. Thanks for stepping up and helping a long time. AT&T customer feel good about your location. Michael Murdock

Draco was my rep and no problem with him he was friendly. However the customer service agent on…read morethe phone we had to deal with was a utter nightmare and super disrespectful I was told they wouldn't give me the item I paid for and told me contact customer care for a refund because they couldn't even refund I've now been on hold for 2 hours with customer care for this. It's a nightmare to get your money back. Go to Verizon or tmobile he'll cricket is better

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly for my online order placed at a different location as they didn't have the phone I wanted in stock. Very quick service and fantastic to get a phone case and screen protector; though after a week it is already cracked so I'll likely be stopping in this weekend since Zagg didn't have in stock online to replace with my lifetime warranty. Definitely a spacious store compared to others, and the service was great. If in the area and you are a Verizon customer, I would recommend this location.

Very dishonest sales tactics! We came in with our own devices to switch from at&t. We were told we…read morewould be paying $35 a month and that would include new phones for free so there was no need to transfer our old phones. Then we got our first bill, and are being charged over $55 per line due to us getting the phone upgrades, plus the salesman added other options we did not ask for. So a bill that was supposed be $120 is now $186. After spending over an hour on the phone with customer service, we now have to go back to the store to return the phones we didn't need, and pay a restocking fee to get the plan we asked for in the first place. They are just like used car salesmen that lie to get their commission no matter how it affects the customer.

Went here on a Sunday the parking was very crowded so I had to ride around a few times. Once I got…read moreparking I went in the store signed up and was seen right away. I spent less time in store than I did looking for parking. The employee was really nice and helpful. They solved my issue and I was on my way. I will look for another location with better parking.

Horrible customer service. No one will answer the phones. I called every single store in the valley…read moreand not a single one answered and no one will call you back. Went in person, over 10 employees were in the store, no one on the phones or assisting other customers they were eating cookies, talking amongst themselves, and drinking their Starbucks. They had me sign in on an iPad and wait to be assisted. When I was finally helped, they were unsure why I was being charged the rental fee I was being charged. And I had to wait for the manager to finish his cookie to help the employee remove the fee. I've needed further assistance and have been trying to get someone on the phone for another fee I should not be getting charged and I cannot get anyone to answer or call back. I left a voicemail two days ago and waited on hold for over thirty minutes today before giving up. I've chatted with the online Ai and the phone Ai person and it's been a waste of my time. I don't want to waste another hour of my day going in person. If I'm charged this fee on my next bill, I will be canceling my service.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Authorized retailer v. Corporate. There are some things that can't be done by the authorized…read moreretailers. They did not have my glass replacement that comes with my insurance and previously I was told they have to 'install' it for it to be free. However, they ordered it for me which is fine, better than the other retailer I tried. I've been with tmobile 20 years, they're doing something right.

On Tuesday morning, I came here to return my Home Internet at 10:00 am and the black guy who was an…read moreemployee told me I had to call the customer service to cancel first and bring the wireless back to the store later. It was true. My friend asked him if he needed to present because he was the one who registered the Internet. The employee said they did not need to, just came there and returned the wireless. After calling to cancel, I came to the store (other locations) to return, but they said I needed a photo ID of my friend, which wasted my time so much. I hope you are not lazy or training carefully for an employee in the store. I have no idea how to return and trust you because you are an employee of store. If you do not know, please do not recommend something not true.

honest, transparent business. have had repair and purchase interactions and all were outstanding.read more

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

It's weird walking into Best Buy since they took the music department ...meaning no more cds yet…read morethey have a small section of records. Yes, RECORDS! The store looks empty without things they once had. Now they feature e-bikes & scooters as well as everything electronic. You also have to go to the Geek Squad counter to check out when buying anything. It's just not the same anymore.

Do not buy sound bars or subwoofer at this location. I purchased a Samsung sound bar which included…read morea subwoofer for $200 on 08/22. On 10/10 it completely went out while playing video games. I thought it was an outlet issue so I tested a different outlet and it would not turn on. I came back to the store where I made the original purchase and since it passed its 15 day return policy I was out of luck. They did say geek squad could possibly fix it but I would need to pay them to fix it... I will never buy a product here again since the sound bar didn't even last at least a year!

On Sunday, June 2nd, around 1:45pm, I was shopping at the "Tempe Town Marketplace" and having a…read moregreat day. That was, until I came across this kiosk. This kiosk, "Cases and Such" sells custom cases for cell phones of all makes and brands. A young man was standing out in front, and he engaged me by asking what type of phone case I was shopping for. He was very kind and polite, so I told him that I have an Iphone. He then informed me that the cases were on the other side for Iphones, and he then asked me what type of Iphone specifically that I owned. I told him that it was the 4G. He then said "The 4s?", and in again told him that it was the 4g, which is the iphone that was made before the 4s, followed by the 5. He said, "Oh, I got it. Yeah, they're the same size", and I was about to reply, when this other gentleman who worked there, butt into the conversation and told me that they are the same thing, and then asked: "So, what do you want?". Now, compared to the younger gentleman who was first helping me, this second person struck me as rude. I was just listening to him talk at me about cases, and handing me cases I didn't want. So, I told this person "I'm not interested in any of these styles or colors you're handing me. This other person was helping me, and I'm fine. But thank you though." I then went back to speaking with the younger person, and told him what I was looking for and asked if I could look at the ones on the rack. He then told me that was fine, and when I went to look again, the other person butt in again, and said: "Look, we have all these styles. Why don't you just tell me what you want?" I told him again that I just wanted to look at the different styles, because i didn't know what I wanted just yet, because I couldn't see them all. I then thanked him again, and said that the other person is still helping me. I then began talking to the other salesperson, telling him what I was looking for, when my friend called. I asked him to excuse me for a moment, and took the call. When I did this, the second sales person went to the younger person who was helping me and said: "Look, quit helping this LOSER here. He's not going to buy anything. I then got off the call, and pretended not to hear this person. I looked at the younger person and said "Hey, so you were about to show me this other case which looked cool. Which one was it again?" We then got to talking, and a friend came up to tell me that he was there at the mall, so I turned to him and said that I was looking at these phone cases here, when the other salesperson came up to the younger guy who was still helping me, and said: "I thought I told you to quit helping this stupid loser. He's not going to buy anything. Quit helping him, and go help the other people." I'm sure you can imagine what occurred from there. I turned to the gentleman who was referring to me as the "loser", and "stupid loser", and informed him that I heard what he was saying, and that he should be ashamed of himself for talking to customers and shoppers that way and that I heard every word. He wouldn't even look at me or acknowledge that I was talking to him. I assure you, I was talking loud enough for everyone within 50 yards to look over, because they could hear me speaking to him and pointing at him. The whole time, I was about 15 feet away, and never got close. I did not touch anything , or him. My friend and I then walked away. Do not shop here. It is not appropriate for a salesperson to be referring to shoppers who are shopping as losers, or stupid losers. Not okay.

Salesman at the Baseline and Dobson location was helpful and knowledgeable. The sales people at the…read moreother Mesa location were abysmal.

Fixed my phone very quickly! Most other locations said they didn't have time but this one got me in…read moreand out in under 30 mins