worst store experience -though the phones are pretty handy…read moreBut no communication had phones sitting at desk for days They did not trust me when I came to pick up phones. quick to get my money no interest in sharing phone plans with customers did not get discount for switching providers or pay off bill Seems very disorganized which is not fair business practice. I am available if you need a day of training to how to work better with customers.

Dexter and Thomas are superstars and were a breath of fresh air compared to the other local AT&T…read morestore. They were kind, professional, very knowledgable and, best of all, fixed the MAJOR problem created by the other AT&T store that cost me a lot of aggravation and 1.5 days without a phone and time off work to rectify when the other store didn't care at ALL that they had created such a nightmare. They were a pleasure to work with and I appreciate their concern and effort on my behalf.

Good helpful store. Good phone & phone extras, but Higher Price, then Best Buy. Best Buy line…read morecharge per phone is $10. less & not working on or for Commission. I was told one price when looking & buying my phones and charged higher prices all said and done. I did ask specific questions about price(s), plans etc. I did have an AT&T plan for years and switched. Again pricing ends up higher than Told. I believe I was deceived and or lied to as I asked all specific questions. Not the first time I heard this as they work on Commission, but first time it happened to me.Both offer good service. Wider variety at Best Buy. Just beware of All pricing for Everything. Write down what price you are given if dealing with this AT&T store. I did. When I went back the next day after buying and reviewed the emailed Charges/Bill I was given three different people,Associates. All not worried about $30, $40 & 50 more a month. Careful

I interrupted an employee UNO game when I arrived. Thought an empty store would have been a good…read morething. Not in this case. No effort made.

Went in with a messed up I phone and needing help setting up my new one with out ever backing up my…read moreprevious one. Tristian was working and was exactly what you hope for when you go into a phone store asking for help. He knew the answer to every question and could explain everything simply but not condescendingly. Extremely nice, upbeat, and educated. Will definitely come here and ask for him if I ever have more phone troubles.

I never write bad reviews but I came in yesterday to switch plans and honestly the customer service…read morewas so bad! My understanding is that when someone wants to switch plans, someone sits down with you to review options, discuss pricing etc. But they were just on the iPad the whole time and essentially picked a plan for us, hardly even looked us in the eyes and provided no explanation for anything they were doing. It was two young kids and it just felt like they didn't want to be there or something. Kinda screwed us over with the plan we went with and we are picking up the pieces today on the phone with customer service

My iPhone screen protector got a chip and then cracked. I stopped in at the store and TREY was very…read morehelpful. He cleaned my phone and replaced my screen protector within 10-15 minutes under the lifetime warranty. I've been an Apple product user with ATT and have never had any issues. Thank You again to TREY for handling my situation promptly.

Poor customer service . Go to a diff location where they actually care. It's a shame anymoreread more

Just piling on to the terrible reviews here that corporate won't pay attention to because ATT is a…read moremonopoly but waiting on my 3rd hour for a rudimentary screen repair. This place is terrible. Seek other options. Manager should be fired.

I have never written a negative review before. Yet, I felt it was important for people to be aware…read moreof ATT and their manager in the King of Prussia, PA location. The manager Waheed is heartless, disrespectful, and mean. I came in with an issue with my elderly mother unable to reactivate her phone. I explained the following issues: - My mother doesn't remember her passcode since she is having memory problems. - Her phone is broken which otherwise could be used to send an ATT verifying text. - Her driver's license has expired in 2022 since she has not be able to drive since then. - The ATT system which I learned from visiting another retail store will take not the expired ID. - The email attached to the account for verification, is not recognizable by her or anyone in the family. I also shared that when I called customer service, they said to go to a retail store. Initially, I went to a retail store in Wayne. The employee was compassionate and tried very hard to help me but the system would not allow him into the account giving the limitations of my circumstances. I was told said that I could try to make a payment to attempt to activate the account but I could not guarantee that it would even be applied to the account since it has been deactivated. The Wayne retail employee was so kind that he called his regional manager for further assistance and was suggested going to a corporate store where they have more access to accounts. This was when I went to the King of Prussia, PA, ATT corporate location. I was advised to speak with the manager Waheed. Upon meeting him, I asked him if we could sit down because the situation was complex. He refused and was more more concerned about a video call on Zoom or Google meet on his laptop. When I tried to explain the situation, he had no interest or compassion, and told me he cannot help me. When I asked if he could call his regional manager, he said he will not. When I asked him if will help me at all, he refused. I was shocked and got upset. I said, " I have a sick elderly mother who is home without a phone and needs help. You will not help me?" He said he did not care and would not help me. He also said I should call customer service but I explained they told me to go to a store. I then looked to see who Waheed was speaking with on his computer because he was clearly more interested in his personal affairs. He then got upset. He then proceeded to threaten to call the police if I did not leave the store. I asked him to please write down his name before I left. He refused. When I asked if I could use his pen and paper in front of him myself, he said no and that I should go across the room to their office desk area and get the pen for myself there. I explained I was not comfortable going to a company desk which would give him an excuse to call the police on me. When he picked up his personal phone and behaved as if he was calling the police I left. As a former lawyer, and someone who has never had an issue with the law, I am greatly disturbed by the threats to call the police on me for his refusal to help me. Waheed is temperamental, self serving, uncaring, insensitive and cruel. Do not go to this store if you need true help. Waheed as the manager is not interested in doing his job.

I went to the AT&T store at East Bradford Plaza in West Chester expecting a simple transfer of…read morethree iPhones from Verizon, but walked away feeling misled and overcharged. The rep, Max, never mentioned the $35 activation fee per device. I found out only after my first bill arrived, nearly $500, more than double what I expected. Max also told me adding my daughter's Apple Watch and tablet would cost "a couple more dollars a month." In reality, they added $32/month, plus activation fees. If I'd been told the truth up front, I would've never added those devices. I called the store to raise my concerns. Max wasn't available, and the rep I spoke to, Eric, admitted it was frustrating but said there was nothing he could do. He told me to call AT&T customer service. Thankfully, their corporate team fixed it: they removed the charges, canceled the added lines, and issued refunds. Still, the damage was done. I felt completely misled and taken advantage of. This wasn't a small oversight, it was a failure in basic honesty and customer service. If AT&T wants long-term customer loyalty and a strong reputation, they need to hold their retail reps accountable. I won't return to this store, and I strongly urge anyone going in to demand clear, written cost breakdowns before signing anything.

Buyer beware and do NOT trust them to know what they're talking about. They'll sell you something…read morewith completely empty assurances and when you realize they were wrong and that it'll cost you a day off from work to reverse the problem they created, they'll neither care, nor stand by their word even when they acknowledge they gave out patently wrong information. . Absolutely horrible customer service. Go to the AT&T store near Shop Rite where they know what they're doing and stand by their word.

My cell phone froze and no one could unlock it. I took it to the store and the manager said I was…read moreeligible for an upgrade. I thought great I'll get a new phone. My previous bill was $89 one month later I get a bill for $209 taken out of my account the next month it was 350. I called to ask why and they told me that I had a second line. I replied I do not have a second phone line. As it turns out, Nick opened the second line without telling me so now I am paying for two different phone lines one of which I don't even know the number. And my phone was not eligible for an upgrade so now I'm paying for two phones. Trying to find out who the owner is to speak with him my review on Google he only response positive reviews do not go to the store in Lionville. They will rip you off.

I have a fairly large business account with AT&T the manager Nick is excellent he guided through…read morethe account with ease and gave us all the best options for plans, phones, tablets. etc ended up leaving the store with 10+ phones purchased. I would recommend this store to other business owners as most att employee don't know what they're doing anymore

great job today resetting my phone. efficient and friendly female associate…read moreWorked through a problem and got my phone sorted out

Not good! Stay away, I've had a problem since May and they stopped trying to help and sent me to…read morecollections for an error that they made. The Manager Edvard Augustin made an attempt and then gave up trying to help me. They don't care about the customer.

While writing this review, I am extremely angry towards the treatment I experienced from Amanee…read more On Saturday, July 29th, I visited this AT&T store to take advantage of my iPhone upgrade. During the transaction, at no time did Amanee ask me about the AT&T Protect Advantage Plan through Asurion. With her infinite wisdom, Amanee decided to add this coverage to my cell phone plan without my knowledge. It's only after receiving an email on Tuesday July 2nd from AT&T corporate about the new addition to my cell phone bill that I was made aware of this UNAUTHORIZED PURCHASE!!!! That very next day, I arrived at the closet AT&T store to remove this from my bill. Also, I have visited two others AT&T stores just to ensure that this unauthorized program is not on my cell bill. I'm applaud at the Amanee's dishonesty! I will be phoning her supervisor about this which is going to take time out of my day to report her irrational antics. Also, I am sure that her management team would not appreciate her adolescent son running around to store while she's supposed to be at work. Shame on you Amanee!

Going to the cell phone store for me is like going to the proctologist...I don't like it!!! Sooooo…read morewe went to the AT&T store in Newtown Square, walked in and walked out!!! Two employees and not one hello or can I help you! Drove to this store and only one employee working, helping another family but Lillie(manager)greeted us and told us she would be with us in a few minutes!! WOW..huge difference and how dare Lillie have manners(LOL)!!! The wait was a little more than I wanted to wait but turned out to be worth the wait! Lillie knows what she is doing and didn't feel like I was getting the knuckle^! AT&T...don't let Lillie get away, it's hard finding good help these days!!!

I am in need of a new phone, so I started by Yelping. The AT&T stores near me had terrible…read morereviews, so I went a little further away for better service. I think I made the right choice. Natalya was super helpful and patient. She was great about answering my questions, and had been super sweet to an older, high maintenance customer prior to helping me. I was a little disappointed that the phone I wanted was not in stock. Natalya ordered it for me. This is during COVID-19, so we shall see how long it takes to arrive.

Absolutely horrible people. They wouldn't let us buy our phone outright and told us we had to…read morefinance the last $30. Then we come to find out they signed us up for some plan we never opted out for. Very shady. Will never come back.