Came in for a charging port cleaning. The guy sold me on some crazy ultrasonic cleaner thing they…read morehave, said it would be 15 minutes. He came back in three and said there was just a big piece of lint in there. Don't worry about it. Have a good day.

Matt opened the office right awa at 10:00 and fixed my issue in 10 Minutes! He was very helpful.read more

Best experience ever. I hate when I have to upgrade my phone but they made it seamless. They…read morepre-ordered my phone, called to let me know it was there, did the transfer for me, directed me to a better plan with a discount, and sent in my trade in. They answered all of my questions and treated me like family. Huge shout out to Dave, Davonte, and Cirque Du Soleil guy for going the extra mile and helping me. Thank you so much.

Everything I was told was a flat out lie. After countless hours in the store and on the phone to…read morefix billing, I can say with certainty that I'd NEVER switch to version again. I'd NEVER recommend this store. I should have walked out after the first four hour wait. This is my third month and its still not fixed.

Highly Recommended!!! I came it with a Samsung Galaxy phone…read morewith a broken sim card tray and my sim card was stuck inside. I wanted the sim card removed and it was done for free. I had a few other issues/questions and all were answered in detail and very patiently. I cannot thank you enough for going above and beyond what I can expect from any store. Super friendly and highly knowledgeable. He did not try to oversell any thing or recommend something extra that I did not need. I would definitely recommend this store to anyone who wants to get their stuff fixed. I would definitely them give them a 6star rating if I could.

Yesterday I accidentally broke the screen on my son's iPad. This was a tragedy because he loves it…read moreand takes good care of it. First I went to UBreakifix because they came recommended and had good reviews (more on google than Yelp), but they would need to order the glass, 3-5 days and needed four hours for the repair. Not to mention that as I was taking back my son's iPad, their employee broke it into many pieces, whereas it had only been a single crack before. Next we tried here. They had the glass in stock. They were $40 less than the other place and they had it fixed in a little over an hour. Crisis averted! Son is happy again! The work is guaranteed for 90 days, in case anything isn't as it should be. I'm hopeful that things are all good.

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

Very customer friendly. Knowledgeable, to the point. Clean store. Highly recommend. Had a Samsung…read moreflip phone screen that died. Wasnt sure if it was replaceable. He was able to track down a used flip and switched the motor instead of replacing the screen. It is like I have a brand new flip phone! Excellent price. Again, highly recommend.

After a phone got dunked and these gents fixed it same day, I took in a dead iPad thta Apple would…read morenot fix a year ago. These gents got it up and running with only a battery. Apple wants to sell new stuff - noth help you get the most out of your previous investments. Very reasonable pricing. Thanks so much!

They said my phone was unfixable but they would look at it for $60 and it would take 2-3 days. Went…read moreto place in down on market st called On The Go Mobile and it was fixed it 15 minutes

My iPhone screen protector got a chip and then cracked. I stopped in at the store and TREY was very…read morehelpful. He cleaned my phone and replaced my screen protector within 10-15 minutes under the lifetime warranty. I've been an Apple product user with ATT and have never had any issues. Thank You again to TREY for handling my situation promptly.

Poor customer service . Go to a diff location where they actually care. It's a shame anymoreread more

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

1 star. Frauds/liars running this store. The upgrade and pricing I was promised when switching from…read moreAT&T were not honored. Add-ons like hotspot were turned on despite me explicitly declining them, and my account shows the "free" phone is not free and must be paid off. My first bill was higher than expected and I'm still working with support to fix charges that shouldn't be there. I recommend getting every detail in writing (plan, features, promotions, and device credits) before you sign--because what I was told in-store didn't match what I was billed.

Absolutely horrible customer service. I almost never leave…read morereviews but felt compelled to. I went to this store after Verizon made a mistake porting a phone to my new Verizon Account. All I needed was a SIM card and some assistance getting the phone to work on a workday. Manager and employees were dismissive, unhelpful and rude. They acted bothered with an attitude the MOMENT I walked in the store / I calmly explained that my phone was being ported to Verizon and something had happened and made my phone not work during a work day. They could not have cared any less about my predicament nor took any interest in solving it. The lady I spoke to at the store told me to "call Verizon" - which I did from the store. When Verizon tech support got on the phone - they asked me to hand the phone to the representative in the store so they could explain the error the store said it was seeing. The woman actually told me she couldnt talk to Verizon tech support and that she knew nothing about my account. THE STORE ACTUALLY TOLD ME THEY WOULD NOT TALK TO THEIR OWN COMPANY TECH SUPPORT. I walked out while still talking to the Verizon tech support person on the phone - and drove to the the Verizon store in Exton at: 146 Eagleview Boulevard, Exton, PA, 19341 The manager John immediately interfaced with the Verizon tech support person (who stayed with me on the phone during the entire drive over) and immediately figured out how to solve the problem and my phone was back on. I recommend going to the Exton Verizon store and asking for John and avoiding the Downingtown store completely. I almost left Verizon and went back to T-Mobile over this. Tech support on the phone and John in the Exton store saved a customer with 5 lines. And he mae a sale for a new phone while at it.

Good helpful store. Good phone & phone extras, but Higher Price, then Best Buy. Best Buy line…read morecharge per phone is $10. less & not working on or for Commission. I was told one price when looking & buying my phones and charged higher prices all said and done. I did ask specific questions about price(s), plans etc. I did have an AT&T plan for years and switched. Again pricing ends up higher than Told. I believe I was deceived and or lied to as I asked all specific questions. Not the first time I heard this as they work on Commission, but first time it happened to me.Both offer good service. Wider variety at Best Buy. Just beware of All pricing for Everything. Write down what price you are given if dealing with this AT&T store. I did. When I went back the next day after buying and reviewed the emailed Charges/Bill I was given three different people,Associates. All not worried about $30, $40 & 50 more a month. Careful

I interrupted an employee UNO game when I arrived. Thought an empty store would have been a good…read morething. Not in this case. No effort made.

Two grown men working the store teamed up on a young lady while she was in there with her baby to…read moreswap her phone for the GB she needed. She left place shook up and absolutely shocked of the treatment!! My best friend is far too kind to make a complaint. So I am doing this for her. She went into the T-Mobil store to trade in her new iPhone for more storage (less than 14 day). She was a Samsung user and just switched over. I told her to go back in and get more storage. They didn't inform her that there was more storage when she was in (BECAUSE THEY DIDN'T HAVE IT IN STORE). They told her they can't help her and that she doesn't know what she is talking about because she could "just pay for iCloud". That's not what we want!! They refused to service her. They spoke down to her so badly that she even asked "why are you acting like this is going to effect your sales?" And the guy said "it does! You're going to make us look like we didn't sell you the right product". BUT THEY DIDN'T sell her the right product!! I am shocked that this is the service anyone would provide!!!

T mobile signals are good in cities but terrible in suburbs or rural areas! I get one bar at home…read morebut lucky I have good internet access.