Highly Recommended!!! I came it with a Samsung Galaxy phone…read morewith a broken sim card tray and my sim card was stuck inside. I wanted the sim card removed and it was done for free. I had a few other issues/questions and all were answered in detail and very patiently. I cannot thank you enough for going above and beyond what I can expect from any store. Super friendly and highly knowledgeable. He did not try to oversell any thing or recommend something extra that I did not need. I would definitely recommend this store to anyone who wants to get their stuff fixed. I would definitely them give them a 6star rating if I could.

Yesterday I accidentally broke the screen on my son's iPad. This was a tragedy because he loves it…read moreand takes good care of it. First I went to UBreakifix because they came recommended and had good reviews (more on google than Yelp), but they would need to order the glass, 3-5 days and needed four hours for the repair. Not to mention that as I was taking back my son's iPad, their employee broke it into many pieces, whereas it had only been a single crack before. Next we tried here. They had the glass in stock. They were $40 less than the other place and they had it fixed in a little over an hour. Crisis averted! Son is happy again! The work is guaranteed for 90 days, in case anything isn't as it should be. I'm hopeful that things are all good.

Important Warning About "New" Computers That Are Actually Older Models…read more I bought what Best Buy sold as a "new" iMac at the Downingtown, PA store (Store number: 1764). It turned out, however, to be an older-generation model with limited performance life, though none of that was disclosed at the time of sale. Within 11 months of normal use, the computer slowed to a crawl and froze constantly. Geek Squad told me the machine is: --Not broken --Not repairable --Not upgradeable --And not eligible for refund or exchange In other words: the hardware was simply too outdated to keep up with everyday 2025 software -- something I wish had been explained before I bought it. After looking into it, I discovered this isn't just my story. Best Buy sells millions of computers each year. Even if only a small percentage of these are older-generation machines sold as "new," the number of people affected could be very large. Based on industry estimates and Best Buy's own public sales numbers: The average shopper has about a 1 in 10 chance of purchasing an older-generation computer without being told. And about a 1 in 20 to 1 in 30 chance of ending up in the same "no remedy" loophole I'm in -- where the machine becomes unusable in under a year, but the customer is told it's "not broken," so there's nothing Best Buy can do. Multiply those odds by the millions of computers sold annually, and you're talking about tens or even hundreds of thousands of customers potentially caught in the same bind. At typical computer prices, this represents tens to hundreds of millions of dollars spent on devices that may not provide a reasonable usable life. I'm posting this so other shoppers know what questions to ask before buying: What year was this model released? How many OS versions will it support? What happens if it becomes unusable within a year? If it's labeled "not broken but not usable," what remedies exist? I wish someone had warned me earlier -- so I'm warning you. In fact, I want to mention that one of the managers, Jenn, spoke with me during the visit. Jenn's store has 1.6 stars/5 stars and 75 reviews, which should give you an idea. I want to be clear that this is only my personal impression, but the interaction felt dismissive and unhelpful to me, especially given the seriousness of the situation. Other customers may have a different experience, but this was mine.

Terrible customer service. You have many options out there for electronics - shop elsewhere…read more Purchased a laptop computer in January 2025 for my daughter. The keyboard broke in November. She took it to Best Buy in December and they turned her away saying it was "junk" and could not be repaired. Less than 1 year old Chromebook. She was at college at that time so she was not with my husband or I and unfortunately was taken advantage of and did not ask further questions. Scheduled a geek squad appointment today in Downingtown which we have paid for the service membership for years. They too refuse to repair the computer now saying the purchased warranty has since expired. I was told that ONLY REPAIRS UNDER WARRANTY ARE DONE. It was NOT expired when she first attempted to have it serviced and was turned away. NOW - we are told there is no choice but to purchase a brand new computer refusing to credit us any money for her current computer and will not honor the warranty even though this was not presented as an option while the warranty was current. We worked with store manager Mike Purcell, Geek squad agent Bagdan Pricop and store manager Jenn Setiz who wouldn't speak to me on the phone and has yet to return a message. Don't purchase here - they wouldn't even offer a discount when I said we would purchase a new computer if needed. We have purchased all our computers here for years...3 in the last 14 months. We were dismissed like our loyalty and purchase history meant nothing. Don't waste your time or money here. They simply don't care about doing the right thing. Definitely don't waste your money on extra protection because apparently it doesn't matter

I had problems with our complex audio-visual system in our home. I was not able to watch TV in our…read morefamily room. I called several local audio-visual companies and got no response! I tried Surrounds Sounds and John called me back right away. We spoke over the phone and he asked intelligent questions because he is a subject matter expert. After some button pressing and equipment resets, we have our system working again. John was super professional and pleasant to deal with and I highly recommend them for all your home or business audio-visual needs. Mark G.

Smooth service. Each person we encountered had great expertise about the equipment in store…read more Installation was seamless, and best of all, they continue to support us when we encounter a challenge with technology.

I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Good work. My repair was well done, no complaints…read more People need to realize that with one person working, need to chill. Some people expect to jump the queue. The person working was polite but tired, they likely get this all the time.

Delays ,excuses and Useless and Deceptive repair service on my IPad. I called a few stores and…read morechose Igeeks because they promised overnight repair. The screen had cracked while I was traveling and it was replaced there. I discovered when I returned that the microphone was not working. I took it in to Igeeks on the scheduled day, when parts were to be available. Called to pick up the next day and was told there was a problem with repair and they would work on it to pick up the next day. This continued for 10 DAYS! One day I visited the store to resolve the issue and it was CLOSED DURING POSTED BUSINESS HOURS. They often did not return my daily calls. They provided various technical, involved reasons for the delay. Felt like I was being swamped. Finally after extensive discussions (when I was able to speak to them by phone) they said the microphone was working and it was ready to pick up. I paid the service charge and the cost. When I tried it at home the microphone STILL DIDN'T WORK. Frustrated, I took it to an Apple Store where I was told that the microphone repair was not possible on a screen! So my option was to purchase a new IPad and get a recycling discount for the one I relinquished. Results: the price of a new IPad + the charges for an unsuccessful repair. AND the inconvenience caused by Igeeks delays and excuses. Beware!

I came here to pick up a order because they had everything I needed which is a plus because I hate…read moreto have to get some things from one store or something from another so they had everything I needed and I got some good deal. Parking: a private lot Atmosphere: bright and Christmasy Service I was picking up. It took a little bit, but Jeremy was very helpful. Their Starbucks kiosk is over, tucked in the corner to the left when you come in the front door. I do like the deal section at each target has you can find some great things there from a dollar to five dollars Overall, I didn't get to look around at the store but I hope they get better with more people. I'm assisting with the pick up so I know they have the car pick up option and then you can come into the store to pick up

It's probably my favorite target in the area, closer to Pottstown Pike and standing on its own…read moreplace. This target has a lot of parking. They do have curbside pickup options available. As you enter the target, they have Starbucks on your left, I have tried them, and it's good. Then, you will see customer service and lead to the clothing section. I have done toys, clothing, stationery, seasonal, and bikes purchased here. Their ambiance and maintenance of the store are great. The collection they have is greater than other targets nearby giving a great value.

Came in for a charging port cleaning. The guy sold me on some crazy ultrasonic cleaner thing they…read morehave, said it would be 15 minutes. He came back in three and said there was just a big piece of lint in there. Don't worry about it. Have a good day.

Matt opened the office right awa at 10:00 and fixed my issue in 10 Minutes! He was very helpful.read more

Recent visit to Bjs is great, they ave significantly improved the furniture collection. The…read moreelectronics had an improvement too. I go for the produce section frequently as it's a great deal here.

They have all the "bulk" items I need, and it's always good quality…read more Why only 1 star? Because curbside pickup parking spaces are closer to the doors than handicapped parking spaces. Profit over compassion?

Great ,fast service ,got tent on three cars here , good price, good people , will definitely…read morerecommend them and will return when I need there services

Wowwwww!!! Still need to see how the tint holds up, but stopped by to schedule an appointment from…read morea Groupon and they were able to tint my windows on the spot! 30 mins later and I was out the door! Only concern I have is if there's a lifetime warranty on the tint..they never actually took down my information for later (maybe they are THAT confident).

just wanted to say that Jestin McMahon was Great. I have an Anthem MRX1140 that I purchase else…read morewhere. I live in New Orleans LA. Jestin was on the phone with me for at least 20 minutes going thur the process of getting my Samsung TV and my Anthem receiver to connect to eARC. just a great person. I have called other Audio Video stores and if you did not buy anything from them you will get no help. NONE AT ALL or very short answers. Again Jestin thanks very much for your help

Main Line Sound & Video is literally the only company in the area I would trust to install…read morestate-of-the-art home electronics. Yes, they are expensive but they do the job right and only sell quality products. And if your equipment needs to be serviced, they will be there for you. (They have even walked me through doing resets myself, saving a service call.) If you are looking for a company to install a "smart home" system or surround sound for ultimate video enjoyment, Main Line Sound & Video is where you should turn.