I walked in with a phone problem and the lady who help me was very patient and knowledgeable of the…read moresituation! I don't know how she did it, but she had my phone up and running unless than 9 minutes! I was so excited and happy. Every time I come here customer service is excellent! Plus their prices are beyond reasonable! I have an IPhone 14 Pro plus an IPad and my service is under $50 dollars! They are just as good as any other carrier that charges over $100 dollars per month! I'm sticking with Boost mobile! Thank you Boost for your low prices, great service and excellent customer care!

While writing this review, I am extremely angry towards the treatment I experienced from Amanee…read more On Saturday, July 29th, I visited this AT&T store to take advantage of my iPhone upgrade. During the transaction, at no time did Amanee ask me about the AT&T Protect Advantage Plan through Asurion. With her infinite wisdom, Amanee decided to add this coverage to my cell phone plan without my knowledge. It's only after receiving an email on Tuesday July 2nd from AT&T corporate about the new addition to my cell phone bill that I was made aware of this UNAUTHORIZED PURCHASE!!!! That very next day, I arrived at the closet AT&T store to remove this from my bill. Also, I have visited two others AT&T stores just to ensure that this unauthorized program is not on my cell bill. I'm applaud at the Amanee's dishonesty! I will be phoning her supervisor about this which is going to take time out of my day to report her irrational antics. Also, I am sure that her management team would not appreciate her adolescent son running around to store while she's supposed to be at work. Shame on you Amanee!

Going to the cell phone store for me is like going to the proctologist...I don't like it!!! Sooooo…read morewe went to the AT&T store in Newtown Square, walked in and walked out!!! Two employees and not one hello or can I help you! Drove to this store and only one employee working, helping another family but Lillie(manager)greeted us and told us she would be with us in a few minutes!! WOW..huge difference and how dare Lillie have manners(LOL)!!! The wait was a little more than I wanted to wait but turned out to be worth the wait! Lillie knows what she is doing and didn't feel like I was getting the knuckle^! AT&T...don't let Lillie get away, it's hard finding good help these days!!!

My iPhone decided Monday to stop working, I had internet and WiFi but any call I tried to make…read moreimmediately failed and wasn't receiving calls either. I went to the Sproul Road Verizon and the young woman (I didn't get her name) told me my SIM card needed updating which she did. My phone worked for an hour. No calls in or out again. Back to Verizon Sproul I went where I was told along with 4 others that Verizon is experiencing an outage in Springfield it will be fixed shortly, The next day, Tuesday still nothing. Back I went only to be told by two gentlemen that there still isn't service in Springfield. The one gentleman noticed I probably wasn't even able to call 911. Fabulous. Wednesday I awoke to... no service again! I had heard about the Verizon in the Target shopping center on City Line Ave. It wasn't exactly around the corner but I was desperate. Daniella there was FABULOUS! She did tell me that there were NO OUTAGES in the Springfield area and there hadn't been which means I was lied to by the Springfield store. And I'm sure they work on commission which is unfortunate for them because I needed and received a new 16 pro max. Thank you you Springfield slackers because thanx to you I got a new phone with a great representative.

the prudent employees by far from any establishment I've been to. they seems to be bothered helping…read moreunless commission is attached to the service. please be careful. they lie to sell you something you don't need to collect commission.

Horrible! Horrible service! Dipak the manager is SHADY! He fixed my phone for $65 two days ago…read moreand my screen has already cracked and he refuses to fix it or give me my money back. How does a screen 2 days after it gets cracked?!? Shady shady business! I wouldn't spend my money there or recommend this place to anyone.