I recommend they replace the manager immediately. He totally lies about the phone service & monthly…read morecharges. His underhanded business practices are detrimental to AT&T, he should be fired!

FYI some ATT stores are just franchises, and not actual ATT stores. This store is one of them. The…read moremanager of this location made a mistake on my plan that he talked me into and it caused my phone number to change. He never apologized in any way and then charged a restocking fee when I asked for my number to be fixed. (I'm disputing the charge with my card). Stay away from this location. They can't help you at all, they are just there to sell you plans.

I like most things about Verizon but I hate the store closest to me, where I originally signed up…read moreand went to once with a problem. I needed a new phone and decided to try this location. Smart move on my part. Duc spent a lot of time with me.He didn't let me leave until I understood everything about the new phone, including ways to extend the life of the battery and make the phone last longer. He was knowledgeable, patient and an absolute joy to deal with.

Pretty good if you go during the week. During the week you…read moreare warmly greeted by whomever is close to the front door and you're assisted quickly and with ease. Saturdays are tough so I try to avoid if possible. Today Tuesday, I was able to pay my bill in about 90 seconds and pick up a remote to replace my Non-functioning one in about another two minutes. Good experience.

Service is terrible. Turnover is huge It's a revolving door…read more Trying to fix THEIR problems Became my problem I don't need to spend my (golden years) in a internet store I loved Comcast, I don't love Xfinity Again big business destroyed service that We have every right to expect

I was stunned at 6pm on the 3rd of July by this store in the best way. After an hour on the phone…read morewith Verizon after upgrading they couldn't manage to get my new phone to connect to the network. Within 10 minutes of talking to Mariah and Silver, they were on the phone escalating it to get it fixed. Do yourself a favor and avoid calling customer support and go visit the personable employees at Verizon in Lionville. Those two turned my night around and saved me from having no phone on the 4th. Thanks a bunch; these are the employees that need to be lifted up to run stores!

Best experience ever. I hate when I have to upgrade my phone but they made it seamless. They…read morepre-ordered my phone, called to let me know it was there, did the transfer for me, directed me to a better plan with a discount, and sent in my trade in. They answered all of my questions and treated me like family. Huge shout out to Dave, Davonte, and Cirque Du Soleil guy for going the extra mile and helping me. Thank you so much.

This AT&T store is on Ridge Pike right next to the giant food store and sandwich between that store…read moreand also a Starbucks. It was relocated from the shopping center across the street sometime ago. The service is horrible. We waited almost 3 hours and got nothing but a song and dance meanwhile two other people stormed out of there because they were neglected. The woman there lied to us about having a special on a phone if you had a prepaid phone line with AT&T and tried to sell us on a which we had no interest in at all. Meantime, sitting in there without any air conditioning and also being neglected because there was only one sales clerk on duty. I will never go back there again, if you're going to do any business with AT&T, don't do it there they are being operated by a company called Prime communication and they are horrible and careless and have no respect for your time. The value is horrific as well.

Lawerence made my day! He was by far one of the most happy and kind person ever!!!!! And a quick…read moreshoutout to all of the staff that helped us. The service was impeccable and everyone there made me so happy and welcome!! (;

I highly recommend this company based on my experience with Darsham who took such excellent care of…read moreme! I have never had such a positive experience with a cell phone company before. He knows SO MUCH and is kind and patient enough to explain everything in a way that translates to very high value for me. Seriously, he is incredible. A very big thank you from my family to him and T Mobile!

do not give this franchise location your business. these people do not conduct business in a…read morefiduciary manner they lie and manipulate sales in sales rep best interest not in customer best interest the staff also tries to strong arm customers into purchasing an accessory to boost attachment rate commision sales rep and manager will literally say in order to sell you a phone in store today you need to purchase an accessory in store otherwise your only option is ship to order the same staff will lie and say a device is out of stock if you are only interested in getting device only in addition watch closely to everything staff does during your transaction these people also put insurance on to get more commision they will only remove insurance if buyer catches them and ask for it to be removed heads up two main people you do not want waiting on you are darshan patel and aldis abrams full disclosure i am an ex employee who was terminated for refusing to comply with these unethical practices i'm just trying to inform the general public about this organization if anyone wants further details feel free to contact me caleb fitzgerald 484-630-0028 610-241-0839

The manager Scott is rude and disrespectful towards…read morecustomers. My father went in a couple days ago to get a screen protector put on his phone and after 2 days the screen cracked. He went to get it replaced and was told that it was my father's fault. Scott would not replace the screen. My dad is elderly and on a fixed income, so my dad was upset that being a longtime Verizon customer that the manager wouldn't help him. Scott told him to get the "f*ck out of his store" and that he hates dealing with my dads "kind". Really?! Great way of being professional Verizon and having this guy represent your company. My family and friends will tell everyone we know how my father was treated and will be filling a formal complaint. Don't go to this store!!!!!!

Hours are not accurate listed on site. Hours posted on window were for June, it's July 20th. and…read morethe guy who was there told me it would take over an hour to switch 1 line from ATT to Verizon and that he had a family to go home to and wasn't going to stay late for me. Meanwhile the promo to switch ends tomorrow. And as soon as I left he locked the doors even though he's supposed to be open for 25 more mins. Hope Verizon knows who they have out here supporting their bottom line.

The tech wizards at uBreakiFix by Asurion at Gateway/Swedesford Road are the real deal. Been here…read morefor two issues, both of which the nearby big-box tech and office supply store (which sold me these two laptops, and is supposed to cover tech issues) had no effing idea how to fix. Big Box says: "You'll have to buy a new computer." uBreakiFix by Asurion says: "We don't like to give up." So, now: Two great results; two back-to-work laptops! Dang, people, you are awesome. Bye bye, Big Box. Next time I will get tech coverage with uBreakiFix by Asurion in the first place.

I came in with my husband to get his phone fixed. We didn't know what to expect but had such a…read moregreat experience! We were greeted quickly with prompt diagnosis of the phone's problem. We were told that if the fix didn't solve the problem, that we wouldn't be charged for the first attempt to fix. Luckily, the first fix was what was needed, so we were in and out in about 15 minutes! Service was so friendly with expert advice. I would absolutely return next time I have a tech issue!