Comcast Xfinity Performance Pro Internet…read more From rjbutler-com In my last few posts I described my latest experience with Comcast's Xfinity Internet and mobile services. The post was very wordy. Some of you complained that it was downright sleep inducing. For those of you who just want the facts, here is a shorter version. Comcast Xfinity give you an up to a $10.00 discount if you enable paperless billing through EcoBill, and assign a credit card and/or bank account to be used for billing purposes. Quite frequently, and for no reason that I currently know of, Comcast Xfinity disables the paperless billing, forcing you to re-enable it. If you do not re-enable it quickly, you will lose your discount. Quite often, when you converse with a Comcast Xfinity representative, you will be exposed to various offers. This is known as upselling. This is when a seller invites the customer to purchase more expensive items, upgrades, or other add-ons to generate more revenue. The danger here is that accepting any offer may change your services in unexpected ways. Most importantly, some Comcast Xfinity representatives lie, or deliver misinformation. Why is any of this relevant? If you have Comcast Xfinity services, then here is an example of what might happen to you. * On 2/2/2024 I noticed that my paperless billing through EcoBill had reset. * Texted with a Comcast Xfinity representative, who helped me reassert the paperless billing. * The same Comcast Xfinity representative then offered to save me money by adding Xfinity mobile. * I told the Comcast Xfinity representative that I was under contract with T-Mobile. * The Comcast Xfinity representative then lied and stated that my phones were compatible. * The Comcast Xfinity representative then lied and stated that my phones were unlocked. * The Comcast Xfinity representative then lied and stated that I could keep my current Internet plan. * Based on the lies of the Comcast Xfinity representative, I consented to the addition of a mobile plan. * I soon discovered that my phones were locked and I had to cancel the mobile plan. * Because I consented to adding the mobile plan, I lost my original Internet plan. * The plan that replaced it was more expensive. Comcast Xfinity refused to reinstate my former price. The moral of this story; Comcast Xfinity will lie to you, while telling you that you are "kind", "understanding", and "I want the best for you". This is what Comcast is about. Don't be fooled.

You screwed me! I called to find out why I no longer had access to HBO Max. During the…read moreconversation, I asked--multiple times--if switching to a different plan would impact my Netflix access. I was reassured repeatedly that I would not lose Netflix. That turned out to be false, and I believe I was misled--please review the call recording. When I asked to speak with a manager, I was told someone would call me back. When he did, I had difficulty understanding him and asked several times to confirm whether he was, in fact, a manager or supervisor. Later in the call, he accused me of being disrespectful and unprofessional for doing so. To be clear, I was simply trying to verify his position--nothing more (again, please pull the call). As a so-called resolution, he offered to upgrade my internet speed--something he acknowledged I don't currently use or need. How is that an appropriate replacement for a service I did value and was told I'd keep? The bottom line is this: I was misinformed by your representative, and now I've lost a benefit I was assured I would retain. This feels like a deliberate tactic to push customers off older, more favorable plans under false pretenses. I'm asking you to do the right thing and address this issue ethically.