1. Verizon Authorized Retailer - Wireless Zone

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Pilesgrove, NJ

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Verizon Authorized Retailer - Wireless Zone

3.0 (2 reviews)
Closed • 10:00 am - 6:00 pm

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AT&T Store

AT&T Store

4.0(5 reviews)
19.0 mi
•$$

Okay let's start with if I could give them a negative score I would ! Secondly they are an…read moreauthorized retailer and not an actual AT&T ! I went in to purchase a phone that I had already looked everything up online and double checked with an customer service rep over the phone so I knew cost plan and everything . But I decided I wanted to be impatient and pick the phone up in person . So I go to this location and begin processing everything . Add the line , the store personnel unpacks the phone and begins updating the phone not even importing the information yet . When the rep was unable to properly set up my plan she called into AT&T and proceeded to impersonate me ! Instead of advising the customer service rep that she was store personnel ! Like this is insane! Then my original rep from AT&T customer service calls me back as her and I previously discussed Incase the store had an issues or the phone wasn't available.I guess I had an intuition that it would be nonsense ! So I asked the store rep to cancel everything , this woman tells me oh there will be a $55 restocking fee !!! Like I haven't even touched that phone ! They are so unprofessional! When I requested a manager I get told only this lady was available and she was the manager . The lady helping me had slippers on and was in a sweat outfit ! The other in store rep who said she was the manager was in a stained shirt and leggings . Since when does a big company like that not manage personnel and allow the "manager" to be so Sunday clean around the house casually dressed for work ! Ugh I would not go to this location . Update ; spoke with the district manager and he has rectified the situation . Very professional and a pleasure to deal with . Good luck training those employees .

Angel a very rude representative upgraded my husband's phone from prepaid to post paid which was…read moregreat because he needed a new phone, but he couldn't remember his icloud information so she told him come back today 09/22/2026 to put his phine on her macbook in which he did so today she locked his phone and sent him all the way to cherryhill to get it fixed. I then stepped in and call ed the store to speak with and advise her that she locked his phone and she said "I didn't mean to" ok but you did and just sent him on his way so I saked can I speak to a supervisor over her l. She put me in a brief hold and came to the phone stating he is u a meeting and I told her I'll hold she said it'll be 30 minutes and I told her I'll still hold. Now while on hold not one time has she came to the phone as a courtesy to advise me check on me or anything a representative is suppose to do in that nature. So so I called from my other phone and she said yes I see you're and I advised her what's the issue with checking on me she rudely said okay I'm about to hang up now. So I called again she picked up the phone and hung up in my face. Called again no answer. So I called yet again from another phone number and she answered but when she heard my voice she again rudely said I'm going ti hang up amd did just that. However I'm still on the phone waiting for the district manager and the timeAngel a very rude representative upgraded my husband's phone from prepaid to post paid which was great because he needed a new phone, but he couldn't remember his icloud information so she told him come back today 09/22/2026 to put his phine on her macbook in which he did so today she locked his phone and sent him all the way to cherryhill to get it fixed. I then stepped in and call ed the store to speak with and advise her that she locked his phone and she said "I didn't mean to" ok but you did and just sent him on his way so I saked can I speak to a supervisor over her l. She put me in a brief hold and came to the phone stating he is u a meeting and I told her I'll hold she said it'll be 30 minutes and I told her I'll still hold. Now while on hold not one time has she came to the phone as a courtesy to advise me check on me or anything a representative is suppose to do in that nature. So so I called from my other phone and she said yes I see you're on hold.on the other line and I proceeded to ask her why she's not coming back to the line to check on me to give an update about whats going on while Im waiting on the district manager. She then said being very rude Im going to hang up now and did just that and hung up in my face. I called back the phone was picked up and hung up immediately. So I called yet from a different number but as soon as she heard my voice she said I'm going to hang up now. Now I'm still on the phone waiting for a district manager and my timer on my phone says 49 minutes 44 seconds. This is very poor customer service and something needs to be done but I will make sure my husband doesn't go to that store ever again.

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Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated October 2026

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