My iPhone decided Monday to stop working, I had internet and WiFi but any call I tried to make immediately failed and wasn't receiving calls either. I went to the Sproul Road Verizon and the young woman (I didn't get her name) told me my SIM card needed updating which she did. My phone worked for an hour. No calls in or out again. Back to Verizon Sproul I went where I was told along with 4 others that Verizon is experiencing an outage in Springfield it will be fixed shortly, The next day, Tuesday still nothing. Back I went only to be told by two gentlemen that there still isn't service in Springfield. The one gentleman noticed I probably wasn't even able to call 911. Fabulous. Wednesday I awoke to... no service again! I had heard about the Verizon in the Target shopping center on City Line Ave. It wasn't exactly around the corner but I was desperate. Daniella there was FABULOUS! She did tell me that there were NO OUTAGES in the Springfield area and there hadn't been which means I was lied to by the Springfield store. And I'm sure they work on commission which is unfortunate for them because I needed and received a new 16 pro max. Thank you you Springfield slackers because thanx to you I got a new phone with a great representative. read more

the prudent employees by far from any establishment I've been to. they seems to be bothered helping unless commission is attached to the service. please be careful. they lie to sell you something you don't need to collect commission. read more

Customer service is awful. Was rude, not knowledgeable and very tert. Waited over 45 minutes just to have a customer service representative tell me he didn't know how to resolve the issue. read more

I must admit, going to a Verizon store is one of the most dreaded repeated experiences in my life. I feel like I've never been able to leave in less than 2 hours. I stopped purchasing my phones at Verizon and started buying them directly from Apple years ago for this exact reason. That being said, when my iPhone started having issues that Apple Care couldn't solve, I cringed when they told me I HAD to go to Verizon to have them look at it. What??? Go to Verizon??? During Covid??? NOOOOOO! What did I do to deserve this?!?!?! After realizing the pretty new location right on our corner is (ALREADY) closed, I set out for this location. I realized it's been so long since I've been here that it's not even in the same spot anymore! So I redirected myself to their new spot. It was around 5:30 on a Thursday evening and I was absolutely expecting the worst experience. I was SHOCKED when I walked in to an almost empty store and a friendly man that smiled and greeted me. I actually looked at him with a confused look and asked what the process was and if he was just the person that was going to check me in and tell me to wait. To my surprise, he told me no...that he would be the one helping me. I am not even trying to be funny...I truly could NOT believe that I was getting instant service like this. I really wish I could remember his name because his customer service was excellent. He was kind, friendly, patient, professional and knowledgable. He switched out my sim card for me and rebooted my phone. We gave it a little bit of extra time to see if it was just taking a little longer to connect. It was a no go. Unfortunately, my problem could not be solved at Verizon. He redirected me to Apple. He explained the problem with my iPhone and gave me a very fitting analogy about why it was an Apple problem versus a Verizon problem. (I had to go back to Apple and he was, indeed, correct). I asked him if it was always this empty in the store and explained how my previous experiences at this location were all horrendous and that I was fully expecting the worst when I ventured out on this day. He told me that it ebbs and flows but that covid has actually helped it to be less crowded because people now have more options with curbside pickup, etc. The whole visit was about 30 minutes total. Maybe less. It truly wasn't long at all. I did need my ID to verify my account so be sure to bring yours! They can't help you otherwise. Covid protocol: The store itself was bright and spacious and seemed very clean. There were a few other people in the store at the same time as me and several other Verizon representatives. Everyone was wearing masks and we were all extremely distanced from each other. There was plexiglass up between the representative and I so we weren't speaking directly towards each other. There was hand sanitizer set up at my station (and throughout the store). I see that they have gotten dragged for a while on here. I would have fully agreed in the past. This was by far the best Verizon customer service experience that I have ever had. Based on this experience, I would recommend this location for your Verizon needs. Hopefully they've improved over time and other people will have the same positive customer service that I had. I will say the other people in the store at the same time as me were all exchanging positive vibes with each other as well so it seemed as though they were also having a positive experience at the store. They were both making purchases versus me being there for a tech issue. Shout out to the guy that helped me. I wish I remembered your name but you made this a painless process for me (other than my broken phone) and I thank you! read more

If there was 0/5 this store earned it! Just wasted over 45 minutes getting transferred to this locations number (finally...I spoke to 3 representatives and waited for majority of the time). The MINUTE the phone stopped ringing, I assumed a store employee finally was going to answer (phone rang for 5+ minutes). However, they simply proceeded to hangup the call. What a joke. Now I either begin another 45 minute process to be hung-up on or simply never go near this place again (this seems like a better option) read more

Well. My bill never went below $350 For four phones. I had to start eliminating things to keep my bill down. After Covid I noticed customer support was down and the weights for much much longer. So I decided to switch carriers and I am now down to under $200. I tried to get in touch with Verizon and they had immediately closed all access to my accounts but what they did not tell me was they were going to take $659 right from my account without my permission weeks later. I would like a propped bill. Taking money from a closed account is stealing. read more

Don't go to this Verizon store. Worst customer service I have ever experienced. Rude and extremely unhelpful. The associates are more concerned with getting people out the door than ACTUALLY HELPING with their problem. Brought my grandmother in to the store because her iPhone was not charging. She has insurance through verizon and the phone is less than 1 year old. The associate did not even try to address the problem, he only gave us the option to buy a new phone for 1000 dollars. That is not how you should treat people. You can't even tell us how to clean the charging port? Shame on you Verizon, We won't be back. You know what? I just learned that I don't have to deal with their incompetence anymore. My friend said that I can just go to Samsung or Apple's website and buy an Unlocked phone. It doesn't come pre loaded with all the apps you don't need and you don't have to deal with people treating you like garbage! Later! read more

Went into this store with a simple problem couldn't connect to the internet . got checked in , with only one person ahead of me . waited 1/2 hour while everyone that was being waited on was bullshitting with the customer service reps , I understand about getting to know your customers but when your showing pictures of your dog and family and talking about buying concert tickets . thats not taking into account other people that are waiting . I was with another lady who was behind me and she was even more upset than I was . these people must get paid by the hour and could not care about customer service . when I asked how long it was going to be the one guy said it takes as long as it takes . not in a min. or 5 min but when ever I get to you !!!! this place sucks ass if I could have given it no stars I WOULD HAVE . NOT TILL I STARTED GETTING MMAD DID EVERYONE START TO GET UP TO KICK ME OUT OF THE STORE read more

I feel the negative comments for this location after my experience it's depend on the Rep who you working with I had very worst experience in this location with one of the employee but on my second visit I spoke to store Manager Derek he understood right way and did his best to resolve the issue I had.. He is great guy one of the best you don't see people like him in especially in sales store where just every one wants you to buy..Derek took his own time to make sure what ever he is doing it was in my favor.. Not lying I was impressed and that is way here I am writing 5 star review for him.. if you need good service and wats to buy new phone go see Derek on this location. read more

Verizon - Derek Verizon Manager Rick Singh - Mobile Phones Near Me - Springfield, Pennsylvania

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These people have absolutely no idea what they're doing. I finally gave up after going to this branch 7x to upgrade my cell phone. I had to call customer service to do this instead. Customer service even confirmed that what the branch told me makes no sense. Terrible at what they do. Save your time and effort and don't come to this branch. read more

Marcus is very professional and helpful!!! Great Customer Service!!! Great Atmosphere at this location! Everyone is very friendly!!!

UNBELIEVABLE is the only word I have. As if the shady sales person I spoke to on the phone when signing up to become a new customer wasn't enough of a red flag, when I went to the store to complete the on boarding process I encountered very rude and unptofessional staff and a customer who was irate. No Thanks!!! Good thing I decided to walk out. read more

absolutely the worst customer service in any commercial setting!!! i had a big problem with my verizon service and i naturally assumed going to the closest verizon store for help. i walked in early in the day and was helped by a staff person . however things did not work out with just calling the 800 number and did not resolve my problem. i was told by the verizon call center my problem would be resolved in 4 hours but never heard back after wasting my afternoon waiting for the phone call. so, i decided to go back to the store and i walked in and asked the general manger charlie for desperate help. this was a business number and calls from my clients did ot go thru. charlies response was "sorry," there is no time for help because its 20 minutes from closing time. i said, well, i need help!! still charlie refused to do anything. i insisted and he finally goes to a phone to call the 800 number. he had zero know how on what to do in my situation and this guy is the general manager??meanwhile , steve steps in and i and says there is no time for help and i explain my situation is dire and lets at least try! still he is giving a hard time. finally i say" isn't it reasonable common sense to visit the verizon store if i have a problem?" and his most non professional and totally disrespectful excuse is to say "WE ARE HERE TO ONLY SELL PHONES!!!" i was flabbergasted!!! then charlie comes back and says " i cant get anyone because they close at 5,00 pm". this is false i later found out. the call center works until 11 pm. total fabrication. again this is supposed to be a general manager, not a new hire or inexperienced person. charlie was just plain unsympethic to my problem. i recieved zero respect and 100% abuse from general manager "charlie" and a flunky named "steve". these people have no business being near customers. they obviously have no regard for a customers CALL FOR HELP. then, these two stooges summon the security guard who forced me to walk out of the store. this action was 100% an affront to my human dignity . i did not curse or act in a threatening manner. i simply expected to be treated as a loyal customer for at least 3 decades to verizon. if a verizon executive from corporate. is reading this, these imo, if there was anybody who needed to be replaced is these two bozos names charlie and steve. (they refused to give me last names) they deserve no stars. i dont even think retraning would do any good, i wonder whose toilet did they have to clean in order to get jobs at verizon. these guys have the wrong attitude and bad karma. SURELY AS THERE IS A ROUND EARTH, THEY MUST HAVE VOTED FOR BIDEN. STAY AWAY!!! read more

I had the worst experience ever at this store! Avoid going here at all cost! I have been a Verizon Wireless customer for over 10 years and am actively looking to switch carriers today! I was told one price over the phone and when I arrived at the store it was totally different! And I was told there was nothing they could do to help. From the salesperson to the store manager, they both spoke rude and unwilling to help! They have no clue how to treat customers! T Mobile - AT&T here I come! read more

Springfield PA location. Verizon is pathetic The "manager" verbally threatened me, i didn't hear what he said so i asked him to repeat his threat. After i understood what he said i laughed at him and told him to eff off, at which point he made a very aggressive move towards me and would have definitely tried to physically assault me. If he wasn't held back by two other employees I'm sure he would have. Then another employee decided to be very rude and aggressive in telling me to leave...as I'm leaving. Got awfully close and phsyically threatening himself. Absolutely embarrassing and pathetic verizon. 5 days later after multiple phone calls fb messages as well as complaints lodged on Verizon's website they have done nothing to rectify the situation read more

Worst experience ever. I will not be back after my commitment is fulfilled. I have been a Verizon Wireless customer for over 10 years, and anytime I need to get a new phone or make a purchase I dread seeing these people. I decline insurance, doesn't matter, you're getting it. Hopefully you catch it when the bills roll in. People are rude, I will be taking business elsewhere as a direct result of the bad interactions here. read more

Honesly, the worst customer service I've ever experienced. Went in there a few nights ago to upgrade my phone and was greeted by the most unpleasant and unhelpful employee. What a joke. He should be fired. read more

Horrible customer service. The staff was bullshitting with each other the whole time while customers walked in. I was the only person in the store and it took over an hour to exchange my phone. Very unprofessional. read more

Do not sign up with verizon wireless. They will not help you, they don't care if you're inconvenienced and will leave you on hold for 45 mins at a time. After standing in the springfield corporate store for 2.5 hours, on hold with customer service, store "manager" Frank told me he could not help me with anything, despite being a Verizon customer for many years. He absolutely did not care that I was still upset and offered me nothing but a sheepish shrug. He is absolutely worthless as a manager. Verizon couldn't give 2 craps if you want to speak to a supervisor and will hang up on you, outright lie and negate to tell you about complete charges. I will never go in this store or be a Verizon customer ever again, thanks to this store & customer experience. read more

You may have to wait a bit if you get here on busy hour, but it will definitely worth it! Ask for Lawrence! He's the best sale rep so far I've worked with. I used to have Tmobile before but their signal is so weak, so I decided to switch to Verizon, and he helped me out real fast and efficiently. He also helped with my family's old plan about their upgrades and took his time chatting with me about my situation. He didn't try to push me for a plan or devices that I wasn't interested in either. I got exactly what I wanted without wasting my time here. My experience here was nice and smooth! Come here on weekdays or early on weekends if you don't want to wait for so long. read more

Horrible customer service. We were not given accurate information when renewing our contract and the manger said she couldn't do anything about it. We have been with Verizon for ages and we threatened to just buy out our contract and leave and the manager printed off our last bill and showed us the door. We did just that and are now with AT&T and have a much better plan and phones! The thing that is disappointing is having been a good customer for 10+ years and they not caring at all about us. I know it's a corporation but loyalty goes both ways. read more

I ordered a new iPhone XR on line. The rep told me they were running a promotion where i would receive $200 for my trade in, but I had to handle that in the store. I took a screen shot of the conversation so that I would have it for proof. I went to the store on Sproul Rd. and when they checked in my phone, it came up as an $84 credit. I explained what the representative said on line and the person helping me went to get someone else. The next person said there was a glitch they were having in the system and she would put the paperwork through to get me the $200. She sent me the $84 gift card, but said not to use it. A week later I got an email from Verizon saying congratulations on your new iPhone 7. That was the phone I turned in, so I called to see what was going on. The rep said she didn't know why I got that email, but saw the paperwork for the $200. I waited another week and when I still hadn't received it, I called again. The next rep said they saw nothing about a $200 credit/gift card on my account. They conferenced in the store and I was told the $200 was only if you bought an iPhone 11. This was the first time anyone told me that and all the previous reps knew what phone I purchased. I asked for the manager and he said there was nothing he could do, unless I wanted to upgrade to the iPhone 11. I said that was ridiculous because it would increase my bill and I was told by 3 other reps, including 1 in his store that I would receive the $200 for the phone I purchased and my trade in. I told him it was awful customer service to not honor what 3 reps told me I'd be receiving and he just told me there was nothing he could do. I will never go to this store again and will drop Verizon as soon as I can. read more

Beware of this retailer. They flat out lied to me and I have lodged a formal complaint against them. I am also writing a letter to their corporate headquarters. I have been a loyal Verizon customer for over 10 years. I have all my services with Verizon... wireless, Internet, TV, landline... Everything! In June, 2016, I upgraded TWO iphones there within two weeks of one another (June 21st and June 30th). I will not name sales rep names, but both times I was flat out lied to. Their "promotion" at the time was a "free" ipad mini. Too good to be true, right? Yes. I was told I could take the "free" ipad mini, and there would be a $10 per month data usage charge for each one. However, I was told I could cancel this service after 30 days. We are not using these ipad minis. I finally called in to Verizon's main number to cancel last week. I was then told that -- NO -- I signed an agreement for a TWO YEAR CONTRACT on both ipad minis!? I told them what I was told in the store, and they did not care. They told me I could do an early termination of $175 per ipad mini. This was their promotion, right? The problem is what I was told, I cannot back up. They said I signed a 2 year contract. I said that yes I did, on the iphone. Apparently the ipad mini contract was rolled into this one contract I signed. I signed ONE contract. Verizon should be ashamed of themselves. Where is their loyalty? If something is not done within the next month, I will certainly be looking at other suppliers. What a disgrace. read more

We were dreading this trip to the Verizon store to buy two new phones and transfer an account member.. scheduled an appt in advance and had a painless and actually pleasant experience with Emily. She was super helpful and attentive; would highly recommend! read more

Went in the store on Friday to replace an existing prepaid phone. Only to be told that they can't sell me one unless I get a new #. Then was told to buy a phone elsewhere and come back and they can transfer phones. We waited 40 minutes only to be told they can't help me. I went to the Verizon store in Ardmore the next day and Mo the sales person helped me and was abel to transfer the new phone in 5 minutes. Will not be going back to this store ever. read more

I've been a customer for 18 year. This store have the worse customer service that I've ever seen. Store managers are so nasty. I've never seen anything like it. They do not hold up to their word. The promised to return an item, even went so far to noting it on my account then refused to do the return when I brought the item back. They do not value customer loyalty. I have 5 lines with them. Truly a disappointment. read more

Just walked into the Verizon store on Sproul Rd. where we were greeted by Sam. I asked him about how to lower my wireless bill & Sam took care of it in less than 5 minutes. I was with a friend whom he helped with the purchase of a low budget phone. Both of our requests were not big ticket items, but he was both pleasant & efficient with both of us. read more