We went shopping in the Springfield store today. We were assisted by a very helpful, professional young man called Liam. We had previously spoken to 2 other people, both of whom had passed us on to a third person, who left to help someone else when he was approaching us. Liam found us waiting for that person to return, and helped us to get everything we wanted. He was so helpful in his explanations and recommendations that we actually bought two additional items that were on our "nice to have sometime soon" lists. I hope the store rewards him for he's excellent customer service! read more

I came here looking to buy a TV. Stood around for about 12 minutes waiting for someone to offer my help. When someone finally asked if I needed help I said yes, they told me they were leaving for the day but would "try" to find someone to help me. There were about 10-12 employees within eyesight doing nothing. I ended up ordering the TV on line (which became a hassle itself but that's bother story). And Geeksquad subcontracted out the mounting job to a terrible company that did half the work I paid for. I will never use Best Buy again. read more

This is one of those situations where you walk in thinking you're doing a normal upgrade and walk out realizing you just got played. I went to Best Buy in Springfield, PA to purchase an iPhone Pro Max 1TB through the in-store AT&T rep. I was told two things that turned out to be wrong: 1. I was told 1TB was the largest capacity available. Later I found out there's a 2TB option. 2. I was told my iPhone 15 Pro Max trade-in would be worth $1,100 in bill credits. What I actually received was $400. That's a $700 difference. That's not small. That's not "confusing fine print." That's the whole reason people do the upgrade in the first place. I called AT&T and they said I need the same salesman to sign a document stating he gave the wrong value. Seriously? So the fix depends on the person who gave the wrong quote being available and willing to admit it? I drove back to the store to handle it in person and -- surprise -- the salesman wasn't there. The employees who were there (Connor and Dennis) said they couldn't pull up what happened with my account. So I'm expected to trust a system that can take my money, take my phone, and activate my line... but can't display the terms I was sold? This is the second time I've had a problem with an AT&T rep experience, and it's the last. I'm paying off this phone and switching carriers. If you're reading this: do not do AT&T upgrades with a commissioned rep in Best Buy unless you have printed proof of the exact promotion and bill-credit amount before you hand over your phone. Otherwise the promises disappear the moment the transaction is complete. read more

How do the AT&T reps suck? Let me count the ways. I came in to buy my daughter a phone. I've had Verizon for eight years and recently was able to negotiate a price decrease for three lines to $170/month with HBO, Disney/Hulu, Netflix, ESPN, and HBO included. The AT&T rep convinced me that I'd get a much better deal with that carrier, 3 free phones (two of which I didn't even want) with streaming services other than Disney included. He also told me that I would receive a billing discount based upon my employer. He said he looked it up and my employer was enrolled in the program. That is incorrect. Per AT&T customer service, my employer does not participate in this program. I never received the boxes to ship back my old phones and had to spend 45 minutes on the phone arranging for that. Now that Verizon streaming has ended, I contacted AT&T about connection. AT&T does not offer streaming services at all. I went back to the store and the same rep told me that he never said anything about streaming but that AT&T offers Peacock and Paramount. Per the AT&T customer service line, they do not offer ANY streaming services. And I clearly remember him offering everything other than Disney. We discussed this, as I have a grandchild who loves Disney. This representative is either a serial liar or grossly incompetent. Whether this rep is an employee of AT&T or the store, he is selling a service at Best Buy. I will never shop at that store again.. read more

Geek Squad inept. I scheduled an iPhone battery replacement. It was supposed to be a 20 minute appointment. When I got there on-time at 1:20pm and was told I'd have to leave it overnight. read more

I want to thank Best Buy for helping us out with problem we had that the geek squad wasn't able to fix but the manager Adam was able to in 5 minutes. My wife is over the moon. we've always used Best buy for everything from TVs and computers to actually a refrigerator freezer. so just want to say thank you so much! Adam. we will continue to use Best buy because of your service. Cmdr. RE Yantorno read more

I had to make a loan to buy a brand new electric stove. The stove is costing me $600 to borrow $600 and I am really upset because I used a brand new pan I purchased from Walmart just for my brand new stove and after scrambling an egg I can tell you I had removed the pan and the heating element for some very strange reason has impressions of little circles almost like silverish under the black glass that I can't get to and I can't wipe it off. Imagine if I cook on the stove a few more times how bad is this going to get? Don't they test these products before they start loading them into their showrooms maybe they should do that they'd save customers a whole heck of a lot of trouble to know that something's not going to hold up how can you make a stove where that that shows the markings of a pan one time on this stove that's brand new or ruins the element it doesn't make any sense somebody's got to stop this ignorant woke crap across America and higher people that have an education forget community college it's not what it was I'll say it again it is not what it was now everybody no matter how ignorant they are are getting diplomas America can't take ignorant people anymore it is shutting down our country. read more

Why can't I give my buying experience zero stars? I went into the Springfield PA store knowing the TV I wanted to buy. On the way to the electronics department my path was physically blocked by two guys selling cell phone plans. Escaping them, I reached the proper department only to be served by the most inept sales person I ever would expect. He seemed to be thrown into the department with no training in the TVs he was selling, in Best Buy "add ons", and in Best Buy sales systems. He added on a service plan which would NOT cover my new TV, double charged me for installation, and told me I had to take my large, heavy TV home rather than have it transported by the installation team. The saving grace was that the installation team actually knew what they were doing and the TV works great. read more

Customer service is horrendous. They dont even take the time to walk you to the product you're looking for. Saying its over there or in the back doesn't help me. So obviously they lost a sale as I never found what I was looking for and I asked several workers for help. read more

don't buy anything from bestbuy. there absolutely horrible they sold me an Xbox series x 2TB that wasn't even in stock I ordered it online. I waited almost 2 months ordering it to my house then to the store because there was always a problem bc they were never in fucking stock so now 4 days before fucking Christmas I ask for a refund and it's gonna take 10 days to go back into my account so now I need to tell my kid there's no Xbox because Best Buy wouldn't let Santa come. read more

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Bought a GE café refrigerator from them waited a week had my measurements to take out my 42 inch refrigerator out. I got the house and put the new 35 inch refrigerator in its place when the man arrived they were new and refused to take my 42 inch refrigerator. App told me that I would have to meet another week or two to get a team of three men. since I had already had it checked and the other men tell me if I knew that it was a 42 inch I was shocked they left the refrigerator in the middle of my second kitchen all taken apart new doors no handles nothing attached and left me telling me that they could return within two weeks to replace it and take the old refrigerator away since I had no refrigerator I could not wait so I had to pay to have the all refrigerator taken out which was $300 and I had to pay $250 to have the new refrigerator raider put it also when they came to pick up the old refrigerator 42 inches on the driveway they came in and took pictures of the few scratches their men had put in the black of the refrigerator they never return, or gave me any assistance with the cost of what it was to have my refrigerator replaced. They are a horrible business. They do not care about their customers. read more

My experience was nothing short of amazing. Long story short I had the best two employees there! MD Eyazuddin which is a sales advisor is who approached and helped me when coming into best buy. I was looking for a computer something for school so in my budget. Well MD linked up with Jonathan Acevedo-Ali which is the experience supervisor of the store or department, which ever one. My whole point is they made it happen for me! I walked out of there with a new HP laptop computer and that would not have been possible if it wasn't for these two guys. I hope y'all see this!! Thank you both again sooooo very much!!! GIVE THEM BOTH A RAISE/ PROMOTION because I walked out a happy grateful girl, and if y'all ever need anything this is the best BEST BUY to go to. read more

Came in before closing no appointment and Khan was gracious enough to assist me it took all of 5 minutes. Great customer service

Unbelievable! My dad and I came to Best Buy in the Springfield area, just to get my phone fixed, and then they refused to do service while we wait. My dad was so upset that this happened. Despite their claim of same day service, that was all a lie. Don't waste your time and money on their repair services! read more

Griffin at the computer section was quite helpful. He was attentive as there were only a few staff working in the section at the time. He displayed the ability to ensure all customers in the area were addressed and kept in communication to provide answers to all of our questions. Griffin also provided further information based on his knowledge of the products to ensure that customers are purchasing items that are beneficial and provide value to them. read more

If you want to be ignored or stared at by staff, then this is the right place to shop. As for me and mine, we will never step foot in this store again. Today, I went to purchase a computer monitor. I had an idea about which one I wanted. I was pacing in front of the monitors for at least seven minutes while three members of the staff were talking amongst themselves. No one approached me to ask if I needed help, and when I finally interrupted them to ask for help, they gave me the impression I was disturbing them. Please hire staff that understands customer service. It's not difficult. If customer service isn't your thing, don't seek employment that requires you to directly serve customers. I plan on sharing my experience with the corporate office, since this is the second Best Buy store with abysmal customer service. read more

Their phone-based customer service is a disaster and a joke. A representative with a very distinctive space pattern said that she would transfer me to the home security department, but then she picked up the phone again and pretended to never have spoken with me before!!! She also wasn't correct about the services that Best Buy offers and did everything in her power to give me a runaround-- anything so that a real tech support person wouldn't have to come to my house to assist with my very real problems with Best Buy technology. read more

Clear communication is so important. Went to have an item serviced and was notified that I had to make an appointment. Okay. Was told the device would need to be sent out. Scheduled appointment, went for appointment and was told that they didn't know when I would get that device back. I was then suggested that I simply go to Apple as there would be a better turn around. Went to Bestbuy as that is where I made the initial purchase. I felt like the staff gave me the run around when they could have laid out all options on my first trip. As a result I'm doing extra travels. Lesson learned, contact the manufacturer first for support, not a third party. read more

It was the worst customer service I've had in a long time. It took them almost a hour after I paid to bring me my laptop. I was ready to get my money back. This is not the end of this story because they were basically accusing be of fraud and that's why it was taking so long. SO STAY TUNED THIS STORY IS NOT OVER read more

Great customer service! Thanks to the young lady who helped me set up my new Fitbit Versa. Great experience, and great service too! read more

Best Buy- Springfield - Appliances Near Me - Springfield, Pennsylvania

**Long Post Alert**!! I purchased my refrigerator from Best Buy, just to save $30 (my original choice was Home Depot). However, after the HORRIBLE customer service that I received from Best Buy delivery drivers *and their "manager" a woman who happens to ride with them for drop off's*; I wish I would have spent the extra $30 at Home Depot, considering the lack of customer service from this delivery company! The team entered my home and measured my doorway opening. I was informed that my kitchen opening was 29.5 and my refrigerator was 29in. However, they would need an extra 0.5 inch "as per their policy", to bring my product inside my home. It was established that I would have to order a new fridge with a smaller width, because my kitchen opening was too "small" according to their policy. Because I had already paid for the "haul away" fee, I asked the team to remove my old refrigerator- which no longer works. One of the men used his grill gun to remove my old refrigerator hinges. He asked to use my step tool to get a better look at the top of the fridge. I directed him to my basement where he found my step stool. He then measured my main entrance doorway *which measured 36in*. He attempted to removed my front door saying "The opening is too small to fit my old refrigerator through". This was totally FALSE because my old fridge was 27in without the doors, 30in with the doors- My front door entrance measurement was 36in. Being lazy- They just didn't want to remove my old fridge- even though I paid a "haul away" fee!!!! The worker that attempted to remove my front door, he missed placed his grill gun and my father (who arrived to my house within 2 minutes of the worker misplacing his tool) was accused by him and the "delivery manager" of stealing the grill gun!!. YES stealing a drill gun! They searched my basement, kitchen, living room and dinning room. The worker finally went out to his truck and found his tool IN HIS TRUCK! This is totally UNACCEPTABLE!!!!! Also, my father's phone was taken by the delivery team "by mistake". No they took it- holding it hostage until they found their grill gun. However, they forgot to place it back on my kitchen counter once they found their tool, and drove away with his phone. I called my dad's phone after the team left and one of the worker's answered.. My entire experience was HORRIBLE- Customer Service is the worst!! And I will never buy from Best Buy AGAIN!!!! What ever delivery company Best Buy use- they need to fired! read more

Not to bad. Customer service is friendly with helpful staff. Hit or miss sometimes. Just ask, and see if they respond.

I genuinely wish I could leave zero stars. I went to this location to pick up a Christmas gift from my friend. The two ladies working the in-store pickup counter were the absolute worst. The one lady genuinely had no idea what she was doing and kept getting irritated with me because she was doing her job wrong and the other lady was just sitting on her phone scrolling and providing rude commentary. I didn't receive a receipt from the pickup and when I asked if they had a bag, the one woman on her phone said "not big enough for that," without looking up from her screen. Bro, I picked up an oculus. The box is not even 2 feet long and 6 inches wide. Bout to call Best Buy headquarters or something idk this was ridiculous. read more

[559] I like coming to this Best Buy location. The staff is nice and very helpful. The lines are never long There are plenty of floor samples so I can see what I am purchasing. They have a geek squad here. I've never used them but I suspect they are popular since they have a counter and a few trucks. The online ordering is easy and my orders are always fulfilled quickly. I'll definitely be back read more

Do plenty of research before you enter a Best Buy store. You absolutely need to know what you're doing because they won't likely know. I wasn't looking for anything in particular but I thought I'd check what went on sale this week. Many times, they have 3D versions of movies cheaper than the 2D versions. The store is big, and they have a home theater room, but not the Magnolia Home Theater area, for whatever reason. They have a massive number of TVs on the wall--and they all look like crap compared to other Best Buy locations I've seen. I was really shocked because it's normal for me to enter a store and think "why do the TVs always look better than they do at home?" but not at this store. Watch your prices! Read the fine print! Accept no wooden nickels! read more

Best Buy- Springfield - Store front - Appliances Near Me - Springfield, Pennsylvania

Nice size store and so far I haven't had an unpleasant experience. It's not too far from home so it's my pick between this one and the Columbus Blvd. location. The selections for most items are plentiful and there's almost always someone available to assist you. This locations also seems to have a huge selection of "open box" items at discounted pricing. read more

Best Buy- Springfield - $5 smart plug! - Appliances Near Me - Springfield, Pennsylvania

I did a curbside pickup here and despite the app saying it would take "up to 10 minutes" I waited there for an hour before having to go into the store and get the item. This is despite the fact that I said in the app that I was here when I arrived and gave my parking spot number. The most disappointing part is that this is the second time this has happened. The first time I thought maybe it was a fluke but clearly not. I can't say I ever plan of buying from here again. read more

I stopped by when they opened to visit the Geek Squad to have my remote starter repaired. The tech said he doesn't work on remote starters so he took all of my information so the tech that does have knowledge would call me back in 1 hour. I never received a call back. They suck! read more

Ordered online a fridge for our basement. Like the last time, all went smoothly. The delivery guys, Fernando and Raheem were great, professional and very nice. They put the fridge where I wanted. A great experience again. read more

I just purchased a house and needed a washing machine, dryer, and refrigerator. I was alone in the appliance section for a while. After a few minutes of browsing I saw an associate and asked for help. He said he was doing something but would get another person. Ok. So I continue standing there. He starts helping a man who just walked into the appliance section! The other guy walks up and starts helping another customer who also just walked into the appliance section. I just walked out and spent my money some place else. read more

I usually stay clear away from Best Buy, simply because 98% of my shopping experiences have not been rewarding ones. I've begun to wonder if they train their sales people to avoid women shoppers. Frankly, it's virtually impossible to get assistance when I am by myself - which is odd because they have associates wandering all over the store. The reason I walked into the store is that I wanted to witness a demonstration of Google Nest -a smart device that allows you to attempt to speak aloud and it's function is to give you results in a video format. As a digital marketing professional, I was curious to test this item using different search queries to see if it would be worth purchasing it for my business. After searching the store for help, I saw Best Buy associate coming my way and asked for his assistance. Kendall Turner who happens to be a "Verizon Expert" went above and beyond to help with my experiment. I would have to say that I'd have no problem revisiting the Best Buy Springfield Store on Baltimore Pike to shop just as long as Mr. Turner is my sales associate. It's so refreshing to have a sales person offer an unbiased opinion and take the time to demonstrate multiple products, that one, there's no promise of sale and two isn't associated with the department he's assigned. Kendall Turner is a true team player with a bright future ahead. I'd hire him myself... read more

I purchased a product from this store that did not work and so I planned to return it. Unfortunately, the soonest I was able to return the product fell outside of their 15 day return window so they denied the return. This is less a comment on the store so much as a criticism of the brand. When the world's leading consumer brands have focused on customer loyalty through effective customer service Best Buy is falling behind due to unusually restrictive policies such as this. I wouldn't recommend this store or any other Best Buy stores to make your electronics purchases. There are just way too many companies out there that are working harder for your business. read more

I was not happy with the customer service wit Harris in the computer section at this Best Buy location. He has terrible customer service. He ignored my son and I as we stood behind the customer that he was initially helping . He then looked at the customer that just walked up and helped him before helping my son and I. I proceeded to ask him why did he ignore our presence he states that the gentleman would have said something to him. That is no way to treat me as a customer and because of this reason I will no longer shop at this location. He didn't apologize ! I was purposely looked over. read more

Ada Transportation LLC' located on 3633 N Hereford Ln Philadelphia, PA 19114-1908 516-557-807, is a very dishonest and unprofessional company! This is a 3rd party company that is contracted with Best Buy in Springfield to make home deliveries and installations. I was supposed to get my refrigerator delivered on 2/20. I waited all day just to be told that the driver knocked on my door and called my neighbor to reach me and canceled the delivery. Totally false as I was up and awaiting their arrival since 7:30am and my neighbors do not have my number AND this driver called the night before asking could he arrive earlier than the time I was given initially. After the cancellation on their end, I had to get my delivery rescheduled for today. The driver called at 9am and stated he will be at my home at 2:00pm. He then texted me back and pushed the time to 4pm-5pm. 5:30pm came and we called the driver back to get a estimate on what time he will be at my home. He sounded like he was just getting up from a nap both times I talked to him. He pushes the time back to 6:00pm. I then asked for his manger's phone number. I called the manager, explained to him everything that transpired on 2/20 and today. He said he will reach out to the driver and give us a call back. Instead, he called Best Buy and canceled our delivery. So here we are with a second canceled delivery for no reason other than asking when could we expect our refrigerator that we paid for!! Best Buy needs to hire in house technicians that have experience with installation work or hire a reputable company because ADA TRANSPORTATION is a horrible company! Best Buy, you are to blame as well! You have no problem with placing orders and using this company, knowing their incompetence and the only thing you can offer me is a new delivery date?? Every customer service rep and manager I reached out to lacked empathy and their tone suggested that me, a paying customer was bothering them for trying to get my product and service that I paid for! Update 2/23: I went to Best Buy to get my refund. I stated the reason for my refund and the Rep tapped 2 buttons on his computer and told me when to expect it. I got a quick, I'm sorry in response as well. I asked was there a manager present and there was not one in store manager. Typical. I asked why are you contracted with this problem company and the Rep said "Thats above my pay grade, I don't ask those questions. Once merchandise leave this store, It's out of our hands". He wasn't nasty when saying this but he wasn't empathic either. I thanked him and left. I purchased another refrigerator from a different company and chalked this as a lesson learned. read more

I have a love/hate relationship with this place. Most people would consider me a "Super Techie." I don't need the folks walking the floor. Their knowledge level is almost always a joke. All I want to do is go in and grab a product that's in stock and go. For that they are OK as their prices tend to be very competitive. This is good if you don't want to wait/pay for online shipping. I would never ever ever ever buy a service contract from them or anyone else. I'd rather have a root canal first. Soooooo with the above caveats they sometimes meet my needs. If you ever need service or repair don't bother. Just shoot yourself and let your beneficiaries handle the issue! read more

Nothing special here folks. Was waited on and left. There was a staff member that appeared friendly and wanted to get the line moving, so she gets a couple of points! Lol Maybe it's just me but I miss the days when employees in these type of stores rushed to assist you, were very knowledgeable and went above and beyond to get a sale; now, forget it! Those days are over. (Perhaps they don't have incentives or commission anymore?) Now it's about getting you in or out and who cares if you buy anything, NEEEXXXXT IN LINE PLESE! Smh Returned a home camera that didn't work and brought another brand/model. Let's see how this turns out. I didn't get any help from staff in making a selection! Thank god for google, review boards and a phone scanner! read more

Best Buy- Springfield - Home camera - Appliances Near Me - Springfield, Pennsylvania

So their Geek Squad service is what I will concentrate on. First off, if you have an appointment, you'll still wait. But take my advice. Have an appointment. Because they do prioritize them. If you don't have one you'll really get frustrated. They're pretty terrible at managing incoming service requests. Though once you finally get service, they're quite nice. It seems like they take forever to actually process you. I needed a data transfer off of a dying computer. They quoted 3-5 days. They got it done in 7. (I haven't checked the quality of work yet, I'll update this if it fails.) I asked what brand of hard drive they give you back on a data transfer. It costs $150 to do on larger jobs, so I wanted to know if I got a decent brand back. They told me Seagate. That's a decent brand. The drive I actually got back was Toshiba. It may be a decent drive in the end, but it's a cheaper brand. So for my money, I got to wait two extra days and get jobbed on the parts. Go next door to a real computer repair service. read more

Again one star because zero stars is not an option. We recently moved and lost the charger for the dvd player that we bought at this store. We called to see if we could buy just a charger from them. After a 10 minute wait on hold a woman answered with a very thick accent. She said she would call the store and check. WAIT A MINUTE-I CALLED THE STORE!!!! It seems that when you call the store the calls are answered off shore in another country. She came back on the phone and said the store didn't know if they had the right charger and we should stop in. The purpose of the call was to save a trip. Unbelievable read more

Another drop in the bucket Best Buy location. Being from NY, the Best Buys around me range from putrid to just ok. While not totally putrid, this location isn't exactly ok either. I was just visiting the area and looking for some Blu-Rays/DVDs, decided to come here since it was the only Best Buy in the immediate area that I knew of. Coming inside, this was a pretty good sized Best Buy.......and then I came upon the movies area and it went down hill from there. Suffering from the Circuit City disease, the DVDs/Blu Rays area was in shambles with most things out of place, out of stock, and just a mess. If there was a title you're looking for, good luck. The pricing stickers as opposed to the sale price of course was not accurate, but that's all Best Buys and their inability to keep things running efficiently (it all starts with their inferior website and trickles down to the stores). As usual, Best Buy is no longer the "best buy" with their higher prices on items. I happened to find a few titles (barely) without any help from their drone-like employees among the mess. One title was actually alone in the wrong section and it was just blind luck I was able to find it. Store appearance and maintaining stock is not a priority anymore in a lot of Best Buys it seems and this place was no exception. I walked past the cds and games before making my way out, without going anywhere else inside (so no comments on the appliances or anything else). The cashier was fine and rang me out quickly. Really this location has the same problems most Best Buys I go to in NY have, so there's nothing new here. I have been to better locations, so I'm not upset I won't be returning to this one again. It's a shame too, because on the outside this location does look better than the ones I live near - but for Best Buy it all starts with the corporation and front offices. Instead of whining and complaining about lack of sales and whatnot, take a look at your entire structure - because it's failing. Just because Circuit City went under, doesn't mean you can't go under as well. Best Buy used to be a great "buy" and a favorite store to visit....in any location. Now it's more a hassle and shopping online(and I don't mean their website either) is pretty much a better alternative. If you come here, you know what to expect. Based on the ones I've been to, not the worst location......but certainly not the best either. The standard Best Buy experience is what you should expect, except their standard isn't very good anymore. read more

A GODSEND in BestBuy mobile phone representative Dyaan help in out today in more than one way imaginable. The level of care she provided in my purchase of a screen saver made my year thus far and I cannot thank her more for her just doing her job. I misread her and her coworkers facial expression when I approached the counter with a question and revealed my misread by starting off my saying hey did I catch you all at a bad time. They assured me that I didn't and proceeded to assist me. Dyaan completed my purchase as well as the gentleman who installed the screen for my iPhone so that I could be eligible for a warranty in the event I break the new screen saver like I did with the previous one. Once the transaction was done, Dyaan over heard me talking out loud to myself that I could have done this with my first purchase. She asked if I purchased the first screen protector their and I told her yes. She tried looking up the transaction but could not find it. So Dyaan recommended that I go to the store customer service counter to have the receipt information looked up. If the receipt is discovered then return to the mobile phone section for a return of funds used for todays purchase... CS managed to locate the receipt and Dyaan completed the refund transaction which saved me some money in todays Best Buy.... Pun intended Thank you Dyaan ans Best Buy for hiring good natured staff to help out with purchases! read more