I was desperate...the back door handle broke in my hand and I had no way of letting the dogs out in…read morethe backyard! After scouring a well known home improvement store with a very helpful man and having no success...he gave us an idea of where to find what was needed. Ta ta da.....Mary @ Maxwells Harware store to the rescue! She and her better half figured out was the replacement part we needed. With several trips back to get more parts and the unselfish use of a hex key, and purchase of lubricant for the locks...YAHOO! success. Many, many thanks for the excellent help and strong encouragement to do it myself

I've been avoiding getting our screens rescreened for 3 years because I'm lazy. I took them in…read moreyesterday and they have took less than 12 hours to replace 5 of them- with pet proof screening no less. The couple working were so friendly. I asked so many stupid questions and they could not have been nicer. Just a wonderful place. I'll be going there consistently from now on.

Good selection. Convenient location. Friendly staff. Offered to help me find something when I…read morewalked in. Took a return with no problem. If they had a seating area with magazines and coffee I would probably buy something every visit. I like looking at all the tools and objects that I don't know what they are for and will probably never use. I bought a spud wrench once. And during Covid I bought a face shield. I had intended to turn it into a Halloween mask. Ended up giving it to an emergency room nurse. I need a flashlight. Need to go back. There is a hardware store one minute from my house but they have a sign that says "We Say Merry Christmas." It's June and I'm a smart-mouth so ... Hope this helps.

You need to check out Eagle True Value in Eagleville. I screwed up a project and the staff got me…read morestraight with it. Also I've bought window pane glass and cutting services from a number of stores and shops in the area and they have to lowest price for that. A few hardware stores have closed in and around Downingtown/Coatesville/Exton. Here's the one to go to!

Great service. Close to home. I would definitely go back again. They have all the hardware there.read more

This place is great. A nice selection, but what really sets it apart is the customer service. It…read morehas an old fashioned "customer first" atmosphere to it. The employees are extremely knowledgeable and helpful. A family place that you just don't see much anymore.

Needed a large amount of keys copied, and Colton was very patient, efficient, and had great…read morecustomer service helping us get all of the keys copied in a timely manner, and communicated well with us about any keys that they couldn't copy for us.

All products in stock as on line And answer the phone and…read morevery courteous on the phone excellent place to do business!

I really love this store. Well stocked Hardware store with terrific customer service…read more Ventured into the store on a friends recommendation and could not have been more pleased. Pleasant experience, prices extremely fair, and very knowledgeable staff to answer all my questions. Exactly what I was looking for. I'm a person that feels guilty buying from the Amazon's of the world. Friendly service and a willingness to educate me with whatever I need is what I seek most. Market Street Hardware gave me all of this in spades! This small business simply goes the extra mile. I wish them much continued success. They earned my business today, and I'm looking forward to going back to this hardware store the very next time I am in need. Sincerely, Benny Ellis

Are they open? It's 10:30 on a Tuesday and I'm to pick up a sharpened item. Calling the listed…read morephone number gives you an ad for hearing aids. Also closed yesterday.

The Downingtown location offers much better customer service and a overall pleasant experience than…read moreany Home Depot I have ever been to. From picking out flooring with a young woman who was professional and knowledgeable to the delivery process. On 3/22/14, I called HD to see about an estimated arrival time on the delivery of my flooring. The gentleman who answered was named Jeff. He politely told me that there really isn't a time-frame except that I would get it today. I completely understood, but he was very apologetic about that particular policy. We then hung up and five minutes later, I got a call from Jeff. He said, 'Sir, I have located the driver and you should be receiving a call from him momentarily. Thank you for your patience and understanding. I really appreciate it". No Jeff, I really appreciate you! The BEST customer service I have experienced at HD. Way to go Jeff!!!!!!!!!!!!

2 years ago I was told I was buying windows with a double lifetime warranty. Now the widows are…read morefalling apart and apparently the old man salesman left out parts only. I reached out months ago to resolve the issue and being passed from one person to the next and no resolution. Had countertops installed several months ago. I told the lady at the store the measurements were wrong she basically shut me down. No issues with the countertop. The store employees are great but the sales people are shady and the management is awful. DO NOT PURCHASE anything from them that requires a middleman or them being transparent or honest. they don't have the capacity to be decent human beings. I've found Lowes to be much more accommodating for my construction needs. Jim PS they have responded to my reviews with the same were committed to customer satisfaction please fill out the form, I've done that several times and have not heard from anyone!!!!!!!!!!!

While we were in an employee walked up and asked if we needed help. We tried to describe what we…read moreneeded, which was just a piece to fix a sink, and he seemed really confused, so we just asked him to point us to the plumbing section. His response was "I don't know where that's at." I appreciate that he asked us if we needed help, and I understand that you can't know everything, but don't offer help if you don't even know where your store sections are located and have no way of looking them up or radioing another associate to find the location.

I visit this Lowes location for most of my project needs, home shopping needs, tools and garden…read more The customer service depends on the day and staff you meet with. I purchased and got all my blinds installed here and that department was great. The garden area is hit or miss. I recently started shopping at HD as customer service is much better. I often get here to check new collections. The store is stocked well, and instore pickup works like a charm. Prices are comparable and sometimes competitive to others.

Don't waste your time go somewhere helpful. Was previously able to purchase thru cash sale in the…read morepast. I don't need a license or insurance to buy a piece of plastic. Other suppliers in the area have better pricing 99.9% of the time and are willing to help.

From the owner: Johnstone Supply Downingtown is your trusted local HVAC/R distributor, with over 70,000 in-stock…read moreproducts available for same-day or next-day pickup. We carry leading brands and the latest HVACR technology to meet the needs of residential and light commercial contractors. Plus, our partnerships with top manufacturers give you access to more than a million special-order parts. From equipment to parts and supplies, we have what you need to get the job done right. Johnstone Supply: Making it Easier to Do Business.