Dan provides extraordinary customer service. Not only he was helpful in sorting out for me what is…read morethe best Loft net to purchase, he even surprisingly respond to Facebook Messenger questions during OFF hours. Dan quickly responded me with his number to address my concerns. That is truly great customer service.

While we were in an employee walked up and asked if we needed help. We tried to describe what we…read moreneeded, which was just a piece to fix a sink, and he seemed really confused, so we just asked him to point us to the plumbing section. His response was "I don't know where that's at." I appreciate that he asked us if we needed help, and I understand that you can't know everything, but don't offer help if you don't even know where your store sections are located and have no way of looking them up or radioing another associate to find the location.

never ever buy from them!i bought a new refrigerator and told them i had an ice maker tthat had to…read morebe disconnected.said no problem paid for install and haul away old one.they refused to disconnect it.i was left with 2 refrigerators and had to hire a plummer.they were very rude and walked away laughing.i am a 77 yr old widow .

The Downingtown location offers much better customer service and a overall pleasant experience than…read moreany Home Depot I have ever been to. From picking out flooring with a young woman who was professional and knowledgeable to the delivery process. On 3/22/14, I called HD to see about an estimated arrival time on the delivery of my flooring. The gentleman who answered was named Jeff. He politely told me that there really isn't a time-frame except that I would get it today. I completely understood, but he was very apologetic about that particular policy. We then hung up and five minutes later, I got a call from Jeff. He said, 'Sir, I have located the driver and you should be receiving a call from him momentarily. Thank you for your patience and understanding. I really appreciate it". No Jeff, I really appreciate you! The BEST customer service I have experienced at HD. Way to go Jeff!!!!!!!!!!!!

2 years ago I was told I was buying windows with a double lifetime warranty. Now the widows are…read morefalling apart and apparently the old man salesman left out parts only. I reached out months ago to resolve the issue and being passed from one person to the next and no resolution. Had countertops installed several months ago. I told the lady at the store the measurements were wrong she basically shut me down. No issues with the countertop. The store employees are great but the sales people are shady and the management is awful. DO NOT PURCHASE anything from them that requires a middleman or them being transparent or honest. they don't have the capacity to be decent human beings. I've found Lowes to be much more accommodating for my construction needs. Jim PS they have responded to my reviews with the same were committed to customer satisfaction please fill out the form, I've done that several times and have not heard from anyone!!!!!!!!!!!

Friendly, helpful staff. They stand behind their products. Bought a drill. Battery wouldn't charge…read more They replaced it. New drill works.

Asked a question about a coupon and had 5 or 6 grown men SHOUT at me and hold up fingers like I was…read morea child. "1 per customer per day" ok, that's all you had to say. You didn't have to all **SHOUT AT ME** and talk over me for asking 1 question 1 time. So now I'm going to talk to your regional manager and tell him/her about the way you made me feel today. Maybe think about who your customers might be connected to before shouting at them. Have a good time trying to explain your behavior!

Quick to respond, quick to provide excellent service and always available for any questions or…read moreconcerns.

Although their service area map on Yelp said we were within their service area, the man who…read moreanswered the phone said we too far away in PA.

They created several custom light fixture that are beautifully displayed in my colonial era home.read more

I love all of my Ball and Ball light fixtures. In the field of Historic American Colonial…read moreReproduction lighting and hardware no one that remains is better. They are hand made and made right there as the pieces would have been made in 1776. Support them. Dont let small trivial things deflect you.When you go to Independence Hall in Philadelphia and you look up and see those brass chandeliers understand that one is original the other three are Ball and Ball.