Dan provides extraordinary customer service. Not only he was helpful in sorting out for me what is…read morethe best Loft net to purchase, he even surprisingly respond to Facebook Messenger questions during OFF hours. Dan quickly responded me with his number to address my concerns. That is truly great customer service.

I visit this Lowes location for most of my project needs, home shopping needs, tools and garden…read more The customer service depends on the day and staff you meet with. I purchased and got all my blinds installed here and that department was great. The garden area is hit or miss. I recently started shopping at HD as customer service is much better. I often get here to check new collections. The store is stocked well, and instore pickup works like a charm. Prices are comparable and sometimes competitive to others.

Came in looking for marker flags. Hard time locating them. Made the grave error of asking for help…read more I get snapped at. Roughly. Employee having a bad day. Or a bad employee. Either way, walked away. I'll order the marker flags from the online giant from Seattle. Bye bye Lowe's.

The Downingtown location offers much better customer service and a overall pleasant experience than…read moreany Home Depot I have ever been to. From picking out flooring with a young woman who was professional and knowledgeable to the delivery process. On 3/22/14, I called HD to see about an estimated arrival time on the delivery of my flooring. The gentleman who answered was named Jeff. He politely told me that there really isn't a time-frame except that I would get it today. I completely understood, but he was very apologetic about that particular policy. We then hung up and five minutes later, I got a call from Jeff. He said, 'Sir, I have located the driver and you should be receiving a call from him momentarily. Thank you for your patience and understanding. I really appreciate it". No Jeff, I really appreciate you! The BEST customer service I have experienced at HD. Way to go Jeff!!!!!!!!!!!!

do not buy windows from homedepot. 2 years old and already having issues. customer service told me…read moreid get a call back in 24hrs its been over a week. appliance and delivery bad experience countertop really bad experience. if you need nails sure but dont expect any level of customer service from them. They say fill out the web form i did that before and no response. New development is was told windows have double lifetime Warranty. Lol also told today that it doesn't include labor. So I have to order the parts and repair the windows myself. Good luck if you deal with them.

You know what you are getting: the cheapest tools you can buy. The quality is what you would…read moreexpect. This location is fine. The staff are reasonably helpful and well informed. Occasionally they are out of stock for something i want. Otherwise no complaints.

Asked a question about a coupon and had 5 or 6 grown men SHOUT at me and hold up fingers like I was…read morea child. "1 per customer per day" ok, that's all you had to say. You didn't have to all **SHOUT AT ME** and talk over me for asking 1 question 1 time. So now I'm going to talk to your regional manager and tell him/her about the way you made me feel today. Maybe think about who your customers might be connected to before shouting at them. Have a good time trying to explain your behavior!

Quick to respond, quick to provide excellent service and always available for any questions or…read moreconcerns.

Although their service area map on Yelp said we were within their service area, the man who…read moreanswered the phone said we too far away in PA.

If a business was a munitions depot that Navy Seabees mistakenly built at the end of a railroad…read morefork, but the other "tine" of the railroad was a clear, safe throughway and you were the engineer operating a speeding train, but had no idea which railroad tine to take, how would you know where to go; this was the quandary I was faced with when deciding where to send irreplaceable antique hardware to for new castings. After a couple of weeks of correspondence between Ball and Ball and I, including being asked to provide instructions regarding what metal to use, quantity of recasting for each item, what finish to provide, Etc., Ball and Ball Foundry, quoted a price that I felt was reasonable, so I agreed to the deal with a pandemic handshake. After purchasing packaging supplies and U.S.P.S. Priority Mail shipping, I sent original hardware to Ball and Ball, with my fingers crossed. After confirming receipt of the hardware at Ball and Ball foundry, via U.S.P.S. Priority Mail tracking number, I asked Ball and Ball when they anticipated the work to be completed, but after one week, no reply. After several attempts to contact Ball and Ball, I was sweating bullets (perhaps from the Seabee munitions depot), but with Ball and Ball and my hardware so far away, I could only wait. After a week had passed, I found a U.S.P.S. Priority Mail package, but did not expect my original hardware and recast items to be delivered because I had not paid for the items in advance. Enclosed in the package was an invoice with a message scribbled on it stating "With your requests and demands, we do not feel we will be able to complete your order to your satisfaction. We will return all hardware intact." What Ball and Ball need to return too, is the cost of packaging supplies and Priority Mail that I wasted on this ill-fated incident. If a foundry can not accommodate orders involving specific quantities, finishes or metals, then they are in the wrong business. Ball and Ball have not only wasted my money, but my time! Caveat to all who seek a (reproduction) foundry, pass on Ball and Ball hardware reproductions; they take their moniker literally and sure have dropped the ball!

DO NOT USE THIS COMPANY!!!!!!!…read more RUDE CUSTOMER SERVICE (By the way it's the owners) SLOW ORDER TURNAROUND. NO CHECKOUT PROCESS. NO ORDER CONFIRMATION. QUESTIONABLE CREDIT CARD SECURITY. Placed order 2 weeks ago. No information on the website regarding production or delivery time. Called Customer Service and spoke to a hungover and/or disinterested individual to place my order. Credit card info had to be communicated verbally because they do not have a checkout on the site. No confirmation emails until 3 additional calls had been placed to Customer Service. Now my card has been compromised. This is the ONLY company to whom credit card data was given over the phone. I asked what processes were in place to protect my data and was met with vagaries and denials instead of "we've never had any issues, we have x, y, and z in place to protect our customer data, tell me what happened and we'll look into it, or thank you for letting us know". Clearly these people have no idea how to run a customer focused organization. Still haven't received my order. Called again today. No information except "maybe it will get there this week". Now his tone has become quite rude and condescending, "I shouldn't expect a custom item quickly...it's not like a clock can be made in a day". I asked to whom I was speaking - it turns out it's one of the owners. It must be nice to own a business and treat your customers so poorly. I inform him that production and delivery information is not communicated on the site - nor by any of customer service person reps that have had to be contacted over the past two weeks. Both my customer and I are extremely disappointed and very unhappy with Ball and Ball.