You need to check out Eagle True Value in Eagleville. I screwed up a project and the staff got me…read morestraight with it. Also I've bought window pane glass and cutting services from a number of stores and shops in the area and they have to lowest price for that. A few hardware stores have closed in and around Downingtown/Coatesville/Exton. Here's the one to go to!

Always had a good experience there, especially with vehicle rentals and paint purchases.read more

Dan provides extraordinary customer service. Not only he was helpful in sorting out for me what is…read morethe best Loft net to purchase, he even surprisingly respond to Facebook Messenger questions during OFF hours. Dan quickly responded me with his number to address my concerns. That is truly great customer service.

I visit this Lowes location for most of my project needs, home shopping needs, tools and garden…read more The customer service depends on the day and staff you meet with. I purchased and got all my blinds installed here and that department was great. The garden area is hit or miss. I recently started shopping at HD as customer service is much better. I often get here to check new collections. The store is stocked well, and instore pickup works like a charm. Prices are comparable and sometimes competitive to others.

Came in looking for marker flags. Hard time locating them. Made the grave error of asking for help…read more I get snapped at. Roughly. Employee having a bad day. Or a bad employee. Either way, walked away. I'll order the marker flags from the online giant from Seattle. Bye bye Lowe's.

First I'm amazed they say 95% of people recommend this store. Bought windows salesman was the worst…read moremisleading and obviously not qualified. Biggest mistake the windows are aweful. I told him $$$ wasnt a concern but what he sold me is pure junk. DO NOT BUY WINDOWS HERE!!!!!!!!

DO NOT buy any furniture online from Home Depot. Bought a huge cabinet, spent a whole day putting…read moreit together, thenthen found out it was missing a side piece. Customer service is a nightmare. They want me to take it all apart, erpackage hundreds of parts, send it back to them and then have them send it to me all over again...instead of just sending me the missing piece (they said it would take 6 months to get the missing piece!)

You know what you are getting: the cheapest tools you can buy. The quality is what you would…read moreexpect. This location is fine. The staff are reasonably helpful and well informed. Occasionally they are out of stock for something i want. Otherwise no complaints.

Asked a question about a coupon and had 5 or 6 grown men SHOUT at me and hold up fingers like I was…read morea child. "1 per customer per day" ok, that's all you had to say. You didn't have to all **SHOUT AT ME** and talk over me for asking 1 question 1 time. So now I'm going to talk to your regional manager and tell him/her about the way you made me feel today. Maybe think about who your customers might be connected to before shouting at them. Have a good time trying to explain your behavior!

Although their service area map on Yelp said we were within their service area, the man who…read moreanswered the phone said we too far away in PA.

Great customer service and nice variety of things you can't find at the big chain stores. Very…read morefriendly and knowledge staff. Felt great to support small business owners. Will be back again a.

If a business was a munitions depot that Navy Seabees mistakenly built at the end of a railroad…read morefork, but the other "tine" of the railroad was a clear, safe throughway and you were the engineer operating a speeding train, but had no idea which railroad tine to take, how would you know where to go; this was the quandary I was faced with when deciding where to send irreplaceable antique hardware to for new castings. After a couple of weeks of correspondence between Ball and Ball and I, including being asked to provide instructions regarding what metal to use, quantity of recasting for each item, what finish to provide, Etc., Ball and Ball Foundry, quoted a price that I felt was reasonable, so I agreed to the deal with a pandemic handshake. After purchasing packaging supplies and U.S.P.S. Priority Mail shipping, I sent original hardware to Ball and Ball, with my fingers crossed. After confirming receipt of the hardware at Ball and Ball foundry, via U.S.P.S. Priority Mail tracking number, I asked Ball and Ball when they anticipated the work to be completed, but after one week, no reply. After several attempts to contact Ball and Ball, I was sweating bullets (perhaps from the Seabee munitions depot), but with Ball and Ball and my hardware so far away, I could only wait. After a week had passed, I found a U.S.P.S. Priority Mail package, but did not expect my original hardware and recast items to be delivered because I had not paid for the items in advance. Enclosed in the package was an invoice with a message scribbled on it stating "With your requests and demands, we do not feel we will be able to complete your order to your satisfaction. We will return all hardware intact." What Ball and Ball need to return too, is the cost of packaging supplies and Priority Mail that I wasted on this ill-fated incident. If a foundry can not accommodate orders involving specific quantities, finishes or metals, then they are in the wrong business. Ball and Ball have not only wasted my money, but my time! Caveat to all who seek a (reproduction) foundry, pass on Ball and Ball hardware reproductions; they take their moniker literally and sure have dropped the ball!

DO NOT USE THIS COMPANY!!!!!!!…read more RUDE CUSTOMER SERVICE (By the way it's the owners) SLOW ORDER TURNAROUND. NO CHECKOUT PROCESS. NO ORDER CONFIRMATION. QUESTIONABLE CREDIT CARD SECURITY. Placed order 2 weeks ago. No information on the website regarding production or delivery time. Called Customer Service and spoke to a hungover and/or disinterested individual to place my order. Credit card info had to be communicated verbally because they do not have a checkout on the site. No confirmation emails until 3 additional calls had been placed to Customer Service. Now my card has been compromised. This is the ONLY company to whom credit card data was given over the phone. I asked what processes were in place to protect my data and was met with vagaries and denials instead of "we've never had any issues, we have x, y, and z in place to protect our customer data, tell me what happened and we'll look into it, or thank you for letting us know". Clearly these people have no idea how to run a customer focused organization. Still haven't received my order. Called again today. No information except "maybe it will get there this week". Now his tone has become quite rude and condescending, "I shouldn't expect a custom item quickly...it's not like a clock can be made in a day". I asked to whom I was speaking - it turns out it's one of the owners. It must be nice to own a business and treat your customers so poorly. I inform him that production and delivery information is not communicated on the site - nor by any of customer service person reps that have had to be contacted over the past two weeks. Both my customer and I are extremely disappointed and very unhappy with Ball and Ball.

CBM in Bristol is The very best Hardware store around and is the only one I ever found that is…read moremanaged by an all female crew. The "girls" are very helpful and knowledgeable and always have found a solution to my quirky do-it-yourself projects.

From the owner: CBM is a full-service lumberyard and hardware store. If your purchase is under $500, we get you in…read moreand out in 15 minutes. We also deliver within 48 hours and get special orders done promptly and accurately. Get In, Get Out, Get Back to Work!