While we were in an employee walked up and asked if we needed help. We tried to describe what we…read moreneeded, which was just a piece to fix a sink, and he seemed really confused, so we just asked him to point us to the plumbing section. His response was "I don't know where that's at." I appreciate that he asked us if we needed help, and I understand that you can't know everything, but don't offer help if you don't even know where your store sections are located and have no way of looking them up or radioing another associate to find the location.

never ever buy from them!i bought a new refrigerator and told them i had an ice maker tthat had to…read morebe disconnected.said no problem paid for install and haul away old one.they refused to disconnect it.i was left with 2 refrigerators and had to hire a plummer.they were very rude and walked away laughing.i am a 77 yr old widow .

All products in stock as on line And answer the phone and…read morevery courteous on the phone excellent place to do business!

Bought The Snowplow shovel day before a recent storm. Horrible service and experience. Paid in…read moreadvance for a 36" shovel and the woman at the pick up counter tried to get me to take a 24". After catching that and finally getting what I had paid for, the 36", I should have realized something was off. Didn't think about it again until the night of the storm when I discovered as I was shoveling they hadn't assembled the shovel with correct hardware that actually comes with the shovel. Had only an half hour shoveling when the shovel blade fell off the handle. Next day I ordered one from Amazon, not only less expensive but with all the correct hex bolts, and locking nuts that are included with the purchase. I feel the wonderful people at this Ace Hardware really "screwed" me on the number of hardware pieces in the assembly - gave me wrong hardware (a few actual screws with nuts), not even close to what actually comes from the snowplow company. Left with a defective piece of very necessary equipment. A complete failure with I most needed to clear the driveway. As they say, buyer beware.

I've been avoiding getting our screens rescreened for 3 years because I'm lazy. I took them in…read moreyesterday and they have took less than 12 hours to replace 5 of them- with pet proof screening no less. The couple working were so friendly. I asked so many stupid questions and they could not have been nicer. Just a wonderful place. I'll be going there consistently from now on.

My go-to store for hardware and plumbing supplies. Nice…read morepeople, will get what you need if it's not in stock. Can be in and out before I would even find the isle I need at HomeDepot. Recommend.

This is my goto place for all those household DIY needs. I often leave with items from four…read morecorners of the store. Nice people and good inventory.

We go every Sunday. The food n the staff are 5 stars. Watch out for the pancakes they are Hugeread more

I have been shopping here for more years than I can count, certainly over 20 years. The staff is…read moreso wonderful and they are always there to greet you and assist you with whatever you are looking for. I am all about small business and love that this is a business that has been run by generations. They are wonderful!

Don't waste your time go somewhere helpful. Was previously able to purchase thru cash sale in the…read morepast. I don't need a license or insurance to buy a piece of plastic. Other suppliers in the area have better pricing 99.9% of the time and are willing to help.

From the owner: Johnstone Supply Downingtown is your trusted local HVAC/R distributor, with over 70,000 in-stock…read moreproducts available for same-day or next-day pickup. We carry leading brands and the latest HVACR technology to meet the needs of residential and light commercial contractors. Plus, our partnerships with top manufacturers give you access to more than a million special-order parts. From equipment to parts and supplies, we have what you need to get the job done right. Johnstone Supply: Making it Easier to Do Business.

The Downingtown location offers much better customer service and a overall pleasant experience than…read moreany Home Depot I have ever been to. From picking out flooring with a young woman who was professional and knowledgeable to the delivery process. On 3/22/14, I called HD to see about an estimated arrival time on the delivery of my flooring. The gentleman who answered was named Jeff. He politely told me that there really isn't a time-frame except that I would get it today. I completely understood, but he was very apologetic about that particular policy. We then hung up and five minutes later, I got a call from Jeff. He said, 'Sir, I have located the driver and you should be receiving a call from him momentarily. Thank you for your patience and understanding. I really appreciate it". No Jeff, I really appreciate you! The BEST customer service I have experienced at HD. Way to go Jeff!!!!!!!!!!!!

2 years ago I was told I was buying windows with a double lifetime warranty. Now the widows are…read morefalling apart and apparently the old man salesman left out parts only. I reached out months ago to resolve the issue and being passed from one person to the next and no resolution. Had countertops installed several months ago. I told the lady at the store the measurements were wrong she basically shut me down. No issues with the countertop. The store employees are great but the sales people are shady and the management is awful. DO NOT PURCHASE anything from them that requires a middleman or them being transparent or honest. they don't have the capacity to be decent human beings. I've found Lowes to be much more accommodating for my construction needs. Jim PS they have responded to my reviews with the same were committed to customer satisfaction please fill out the form, I've done that several times and have not heard from anyone!!!!!!!!!!!

The store was clean and well staffed. I first ordered online and it was processed quickly and easy…read moreto grab and go. The slow part was the cashier going through the screens! But it was exactly what I'd paid for. Next time just as easy to go in and get what I wanted. Self check out took seconds! The parking lot always feels oddly squished which isn't true but be slow and careful as you go around.

1. The inventory in this store is never correct. If they are down to five pieces, usually they are…read moreout of stock. 2. The store does not thread galvanized pipe anymore. Some idiot determined the industrial pipe threader they have is not made for galvanized pipe. I've it done there for 25 years. DOWNINGTOWN HAS THE SAME MACHINE AND THREADED MY ORDER OF GALVANIZED PIPE. I FIND THE DOWNINGTOWN INVENTORY BETTER AND SERVICE BETTER THAN THE MALVERN STORE.