Leo did an outstanding job with new kitchen blinds. He came out, measured and gave us a fair…read moreprice. we ordered them and in less than a week he called and told us they were in. setup installation for the next day.,installer was in and out in less than an hour. Blinds look great. would highly recommend for window treatments.

Upon moving into a new home in Middletown, I contracted with the Blinds Factory for black out…read moreblinds in the master bedroom as well as premium window covers for my great room. This was a large investment - the total was upwards of $2000. Fast forward 6 months - one of the shades in the great room will no longer open or close. When contacting the Blinds Factory I'm told that while I do have the warranty I was promised, suddenly it's not in-home anymore. Now I have to uninstall and bring these giant shades (windows are more than 10 feet tall) to them. This is outrageous since I have in writing that the warranty is in home. I argue - finally they agree to come take a look. Guy comes, agrees they are broken, no fault of mine. Tells me they need to order a part. Then nothing. They won't return my calls. Hang up on my when I call. Avoid the Blind Factory at all costs! Use anyone else. You'll thank me later!

I hired blind factory to provide my 6,000 sq foot home with drapery for 4 bedrooms 1breakfast nook…read morearea and 1 sitting room area. I am very picky and I am sooooo very happy with my choice!! They were very professional and vey helpful. I am truly satisfied and will recommend them to others.

Had them cut glass pane to fit 50-year-old garden lantern. Found them friendly, accommodating, and…read morereasonably priced.

I needed to replace a cheap, noisy, flimsy shower door that leaked. Went to the showroom and was…read moreshown all the options. Mike was super patient and helpful. Ordered it, and scheduled installation which went great. New shower door is amazing in both quality and function. Nicer than anything in the big box stores, and I'm sure it will last for many years. Added both beauty and value.

4.5 stars, rounded up because of their customer service. Everyone I've spoken to along the way has…read morebeen professional, courteous, knowledgable, punctual, and forthcoming, from the folks who answer the phones to the sales rep to the installers. Really, everyone was a pleasure to work with. We called, they answered, and we got an appointment promptly and smoothly. Our experience then continued with Chris Burton, who answered all of our questions and was very communicative. He gave us a price for our two bow windows that was less than the other local company we got a quote from, and with a better warranty, and he seemed a lot more invested in our business than the other guy. We ended up asking them to do two bow windows, an additional five bedroom windows, and our back door, which was falling apart. Mike came out to measure and he was right on the dot, time wise. Their estimated lead time of ten weeks or so was about right, and then Mike and his team (Travis, Cash) came out to do the install, which they completed in a few days. The windows look great! And they seem quieter and way more insulating than the old ones. Hopefully they stay that way for a long time. My only minor complaints are that the guys trampled my flowers a bit and also gave us bow windows that are "deeper" than our old ones (they stick out past where the old ones ended). As long as they don't fall out or put strain on my house, though, I'm actually kind of enjoying the deeper window because I can fit more houseplants there. It does look a bit funny though (see photos). Also, we opted to stain the wood trim around the windows and the guys were kind enough to install the wood, wait till we'd stained the pieces, then come back to do the last bit of caulking. My dad told me, "If you already paid them, they're not coming back," but he's apparently never worked with a company like Thermal! Also, Danielle, their scheduler, was very responsive and fun to chat with. Overall, it was a great experience, and I'd recommend them to anyone looking for an honest company with good prices.

Had 11 windows replaced. The service was excellent from start to finish. Everyone with the company…read morewas attentive, helpful and friendly. The installation went smoothly even with the snow and ice on the ground. My new windows look great and the price was very reasonable. I would definitely recommend!

Very responsive and detail oriented. Our plantation shutters turned out to be so beautiful! I would…read morehighly recommend Yocum!

I rarely post negative reviews but I won't be using this dealer again. First, the owner claimed…read morethere were no longer vertical blinds made from anything but plastic. That is not true. Second, they mismeasured and can't install the side panels for the vertical blinds and then whole blind does not fully cover the window (small open seams at the edge). When you do something to improve your home, even though our old dirty blinds needed replacement, you don't expect it to look worse than where you started. The blinds I now have are plastic and look cheap. I would have done just as well to spend less, get them at Lowes and install myself. As it is, I have to replace the now new vertical blinds in the kitchen. Luckily the window is small so it's not that expensive to do over.

We came into work yesterday to find that the full length window in one of our interior doors was…read moreshattered. We called Burhans to ask them to come out and look at it. Brad arrived maybe 90 minutes later, provided an estimate which I okayed and he and two helpers (who literally materialized out of thin air--I have no idea if they were in the truck with him or if he called for help) removed the broken window and replaced it with a new tempered glass pane. They were done in a little over an hour, cleaned up after themselves and it was like nothing had ever happened. I will call Burhans Glass again in a nanosecond if I have a need for their services. Outstanding.

Call them on a big job. Needed lots of windows and broken mirrors replaced. Need an estimate for…read morethe insurance company. Estimate came with just my name and job number. Nothing about company. Though it was junk. Good prices. Very friendly and good advice from Stephen. Just wish they had their name on email so I knew it was from them.

Very professional interior designer helped me with my choices to update my living areas…read more Highly recommend Diane Ten Broeck! She is thoughtful, attentive and cheerful, it is a pleasure to work with her.

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

This was my 3rd time hiring Homecraft for different projects. This time they replaced some very…read moreold windows in our parish rectory. The team was easy to work with from start to finish and we couldn't be happier with the finished product. I highly recommend Mike and his crew for your next window job.

Several years ago used Homecraft for window replacements, that experience was great so didn't…read morehesitate calling for this project. Homecraft replaced sliding on my townhome, did a excellent job and the color almost matched perfectly! I wanted to note that not everything went perfect but they were professional and responsive. There was an issue with the job site not being as clean as I thought it should. After I questioned this, to my surprise because I didn't request it, someone came out immediately to clean-up. For the remainder of the job, this wasn't an issue. There was another instance when one of the workers got sick so they weren't able to come out that day. I was notified before the start of the day which I appreciated. Thank you Homecraft for the excellent work, responsiveness and your professional service!!