I recommend they replace the manager immediately. He totally lies about the phone service & monthly…read morecharges. His underhanded business practices are detrimental to AT&T, he should be fired!

FYI some ATT stores are just franchises, and not actual ATT stores. This store is one of them. The…read moremanager of this location made a mistake on my plan that he talked me into and it caused my phone number to change. He never apologized in any way and then charged a restocking fee when I asked for my number to be fixed. (I'm disputing the charge with my card). Stay away from this location. They can't help you at all, they are just there to sell you plans.

Switched over from another carrier the other month. Connor was very helpful explaining various…read moreplans, phones and walking us through the setup. Additionally when there was a billing mistake (by Verizon) a few months after switching he was very helpful in explaining what happened and why the change was made. It was nice to have someone in person to talk through the issue as the Verizon customer service was not very helpful! Overall would recommend coming in to examine plans/phones and deals they have as they made a very compelling offer to switch.

GO TO THE VERIZON STORE IN WAYNE PA!! Not only will you get…read morethe greatest promotions right now for cellular and other devices, you will receive the most exceptional customer service! Last weekend, a friend needed a new phone. We went into the store on Lancaster Avenue, Wayne and was assisted by the area manager Gene Walczak! What an incredible salesman! He was professional and helpful and knew all of the latest possible promotions that could assist us and help us get not only one new phone but two new phones and an ipad at no additional cost that I currently pay. Gene knows his products at Verizon and it shows. He is also very funny and delightful to deal with! Thank you Gene for your help and professionalism.

I highly recommend this company based on my experience with Darsham who took such excellent care of…read moreme! I have never had such a positive experience with a cell phone company before. He knows SO MUCH and is kind and patient enough to explain everything in a way that translates to very high value for me. Seriously, he is incredible. A very big thank you from my family to him and T Mobile!

do not give this franchise location your business. these people do not conduct business in a…read morefiduciary manner they lie and manipulate sales in sales rep best interest not in customer best interest the staff also tries to strong arm customers into purchasing an accessory to boost attachment rate commision sales rep and manager will literally say in order to sell you a phone in store today you need to purchase an accessory in store otherwise your only option is ship to order the same staff will lie and say a device is out of stock if you are only interested in getting device only in addition watch closely to everything staff does during your transaction these people also put insurance on to get more commision they will only remove insurance if buyer catches them and ask for it to be removed heads up two main people you do not want waiting on you are darshan patel and aldis abrams full disclosure i am an ex employee who was terminated for refusing to comply with these unethical practices i'm just trying to inform the general public about this organization if anyone wants further details feel free to contact me caleb fitzgerald 484-630-0028 610-241-0839

Pretty good if you go during the week. During the week you…read moreare warmly greeted by whomever is close to the front door and you're assisted quickly and with ease. Saturdays are tough so I try to avoid if possible. Today Tuesday, I was able to pay my bill in about 90 seconds and pick up a remote to replace my Non-functioning one in about another two minutes. Good experience.

Service is terrible. Turnover is huge It's a revolving door…read more Trying to fix THEIR problems Became my problem I don't need to spend my (golden years) in a internet store I loved Comcast, I don't love Xfinity Again big business destroyed service that We have every right to expect

The manager Scott is rude and disrespectful towards…read morecustomers. My father went in a couple days ago to get a screen protector put on his phone and after 2 days the screen cracked. He went to get it replaced and was told that it was my father's fault. Scott would not replace the screen. My dad is elderly and on a fixed income, so my dad was upset that being a longtime Verizon customer that the manager wouldn't help him. Scott told him to get the "f*ck out of his store" and that he hates dealing with my dads "kind". Really?! Great way of being professional Verizon and having this guy represent your company. My family and friends will tell everyone we know how my father was treated and will be filling a formal complaint. Don't go to this store!!!!!!

Hours are not accurate listed on site. Hours posted on window were for June, it's July 20th. and…read morethe guy who was there told me it would take over an hour to switch 1 line from ATT to Verizon and that he had a family to go home to and wasn't going to stay late for me. Meanwhile the promo to switch ends tomorrow. And as soon as I left he locked the doors even though he's supposed to be open for 25 more mins. Hope Verizon knows who they have out here supporting their bottom line.

[876] Plenty of…read morestrip mall parking at his Baltimore Pike location. I drove past a few time and decided to stop in to see if they had my hard to find bulb. The one over the stove. Tons of items to choose from at this clean location. The staff was REALLY helpful and attentive. That experience makes me want to come back for all my battery and bulb needs. She took my sample and quickly found the bulb I needed. She checked me out and I would on my way in less then 5-10 minutes. I'm really happy about the service as I've tried to find this bulb in larger chains and had issues. I ended up picking up an extra but I know where to go if I need another one. I'll definitely be back.

I bought a car battery and December. It never worked correctly failed by February. Bought it into…read morethe store for testing overnight. Never got a phone call back about what to do when I did call them. No one at the store could answer my questions I had to go out and buy a new battery cause you gotta get around. nine months later I've spoken to their manager a number of times he's always putting me off by saying they will have this battery in a couple of days to give me a new one under the warranty. It is nine months later and the manager of the store yells and belittles me when I ask for a rightful refund. I'm a 59-year-old man. I've never been so disrespected in a business. I don't write many reviews, but this place is stealing from me and the manager is the worst customer service person I've ever been around and there's been a few. I do not recommend this place. They will not support you if something goes wrong. The manager yells and tries to blabe me for not coming back for the 100th time Instead of the six or seven times I've reached out.I'm out close to $300 and they treat me like crap. Do not buy do not go.

The tech wizards at uBreakiFix by Asurion at Gateway/Swedesford Road are the real deal. Been here…read morefor two issues, both of which the nearby big-box tech and office supply store (which sold me these two laptops, and is supposed to cover tech issues) had no effing idea how to fix. Big Box says: "You'll have to buy a new computer." uBreakiFix by Asurion says: "We don't like to give up." So, now: Two great results; two back-to-work laptops! Dang, people, you are awesome. Bye bye, Big Box. Next time I will get tech coverage with uBreakiFix by Asurion in the first place.

I came in with my husband to get his phone fixed. We didn't know what to expect but had such a…read moregreat experience! We were greeted quickly with prompt diagnosis of the phone's problem. We were told that if the fix didn't solve the problem, that we wouldn't be charged for the first attempt to fix. Luckily, the first fix was what was needed, so we were in and out in about 15 minutes! Service was so friendly with expert advice. I would absolutely return next time I have a tech issue!

Helped me out a lot with my issue and helped me the best to his ability very very pleasedread more

I was in today returning a charging station and as soon as I handed the girl my receipt she was…read moreadamant to tell me that I am unable to return the item. She said it was due to it being apart of a package deal and that it can not be returned. I explained that the package I purchased did not include the charging station which she shook her head. She checked the receipt again and then realized she was wrong. I said I would take the money back on my original payment tendered, to which she said that it would be cash back only. Again, I questioned her because it does not say that anywhere on the receipt. Yet again, I was right and was able to get my money back on my credit card but she had already did the return as cash without listening to me. Majorly poor service on her part and very unprofessional. I will be going to any other location than this one.