Unlike these other reviewers, I had a great experience here. I had been trying to upgrade my phone…read moreand tried 3 previous times to do so. The first 2 times were just "missed opportunities" but the last time I walked out of the door in the middle of a sale from the Rt 73 store because the guy was selling me just so hard. Uncomfortably so. Anyway, on a whim I decided to go here at lunch today and had *great* service. No hard sell, awesome customer service (I interacted w both with the (I'm presuming) store manager and my salesman (a younger, handsome guy w dark hair and well dressed - everyone was dressed, actually, but I digress...) and i got exactly what I wanted, didn't feel pressured in the least, and the salesman apologized to me (!!?!?) for how long it was taking bc my POS phone wasn't connecting to wifi. Plus, you could tell the staff had good personalities - it was pretty crowded being a holiday - and seeing the positive, laid back interactions from everyone was pretty cool. I would definitely go back. Two thumbs up.

I had to get a new phone while in Jersey. This place was horrible. First I had the most unhelpful…read moreIndian man who was incredibly rude and just wanted to get rid of me. The next day I had a similar experience picking up my phone and getting it ready. Horrible experience. Would never go back.

Walked in and was immediately greeted, attended a free iphone class. It's challenging for…read moreinstructors as no two phones were the same, but he handled it well. I learned a lot He encouraged to return if we wanted to learn more. There was a TV screen which enhanced the process. No hard sell on Apple products

I am having issues with a year old Apple phone. with out even looking at the phone , it was a…read moreVerizon issue and then it was a grid issue! I proved that it was not and was told next available appt was two days away. Thats with apple care also ! they only want sales not to help you when the phones don't work. go Samsung and go galaxy,

Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was…read morestellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)

Stay away from this store. When you upgrade a phone they add on all the extras and don't tell…read moreyou. They lie to you while he has a smile on his face. Never go back to this store.

They fixed my phone in 15 minutes and did such a great job. Fastest service I've had. Would…read moredefinitely recommend.

After taking it here to repair my shattered screen, my phone would scroll by itself and sometimes…read moreit would not respond to touch. There were times I couldn't even unlock it. I will have to pay to have it re-repaired now. Infuriating. Save your money and go somewhere Apple certified.

I typically hate buying anything phone-related...it's always such a racket, and salespeople usually…read moretry to sell you something you don't want. This was not the case at this T-Mobile location, I had a great experience on two separate visits within a week of each other. Both times I worked with Sean, and he helped me find a phone for my younger sister, as well as a new smartphone for me. Unfortunately my phone was having issues after only a week but I had an easy exchange when I went back in, and was able to get a different phone (myTouch 4G) that I liked alot better, no hassle, no problems, & I was in and out within a half hour. I have been a T-mobile customer since 2003 and it really is the customer service that has kept my business with them. This location has friendly staff, and usually not a very long wait. I have gone to other stores (Verizon, AT&T) with friends and been annoyed with their poor customer service and long wait times. Now it's time to deck out my phone with some accessories....I'm sure I"ll head back to this location if I can't find what I'm looking for online!

Albert lazy and rude. Jeremy cannot answer simple questions. Don't come to this store. John is…read morehelpful.

Came in with a malfunctioning Sim card and a broken screen, protector and Candi fixed both of them…read morequickly and cheaply (free) thanks to the warranty. It's always a relief to have something like this taken care of cheerfully and with minimal fuss. I'm very grateful to Candi and the team for getting me on my way quickly.

I came in to the Ellisburg location with my parents to add them to my plan and get new phones…read more Ready for a 2 hour headache and later problems. Candi took the time to get my parents comfortable while she researched the best deal, explained the plans down to even how they can use their phones for international travel, worked to transfer their numbers and all their former phone data, checked and double checked with them to make sure all the important stuff transferred over (yes, screen savers are important) and suffered through "Dad jokes" and banter with a genuine upbeat positive lovely attitude. Even got my dad a free Apple Watch. Set up everything for them painlessly. An hour and a half later, all was settled and Candi was just as delightful and unflagged. A true delight to work with! Ended up saving my parents $100 a month over Verizon WITH new phones and watches and no headaches. Plus rebates. Candi is a true professional. Many thanks!

Steve was excellent. My son has been complaining about his charger port for weeks wanting a new…read morephone. Steve removed a large ball of lint that had accumulated in the port and now it works fine. He replaced the battery in my iPhone 6 Plus. It had only been working at half of its original capacity. He didn't even charge for my son's phone and we were out of there in less than 20 minutes for $30. Now we can hold out for the new iPhones and not have to purchase off-season. Thanks again Steve! New phone/new review. Steve replace a cracked screen (first time shattered for me) on my iPhone a 8+ and updated the battery since I'm 2 1/2 years in on this phone. Phone looks and acts like new. PS the aux cable to my car stereo now works again too !!! (It stopped working after the fall/drop). Steve is the best at this stuff and his prices are more than reasonable.

Steve is always so nice so quick and super affordable. He handles my phone with care every single…read moretime which is why I've been a repeat customer for years. Nowhere else can you get this level of fast quality service.

Service was exceptional , pricing was better than I expected and no one could beat our deal!read more

Stefon was able to help us in lowering our bill. He worked with us even as the Mall is closed,…read moretrying to make sure that we leave satisfied. This is my first Yelp review and I want him and this store to get this because they really helped us with our account. They are awesome and they go above and beyond their line of duty to satisfy customers.

Left a horrendous store in Center City to come to Cherry Hill store. Called ahead and spoke with…read moreKenny who helped me when I got to the store. Compared to my Center City experience (negative stars), it was like night and day. Kenny was great. Got the product I wanted, explained it to me and helped set it up. Ran into a problem while trying to connect it to my plan and immediately and quickly got a manager involved and the issue was resolved. Did the upswell thing with Direct tv but, hey, that's his job. He didn't push and when I said no, he moved on. Overall a very positive experience. Arrived at the store at about 2:10 on a Friday afternoon and left, product in hand and useable, about an hour later. For someone who has been with AT&T sinve it was Cingular Wireless, the real customer service was appreciated.

I rarely leave reviews but this place really got my wheels to turn. I came here to get an upgrade…read moreon my phone and from the second i walked in i wanted to turn around . I was never greeted , never told if there was a wait list to be added to , nothing at all. The gentlemen who was sitting by the from very rudely said you can sit wherever or what and wait. I ended up giving it a few mins and finally just up and left. Will never step foot into that store again . Learn how to have customer service and be Polite when people are entering your place of business . i didn't want to give any stars but had to give at-least one. Ridiculous.

Just had batteries replaced in my cell phone, my wife's cell phone and my nitrogen filled Wrist…read morewatch. Very satisfied. Highly recommended.

Mike is extremely helpful and gives great support on a wide range of electronics questions. I've…read morecome here routinely with my cell phone repair issues, LED upgrade projects, and one-off replacement bulbs. They don't always carry the specific parts I am looking for, but are extremely diligent about following up with online orders for items outside of their regular inventory. Batteries Plus also takes your old batteries and bulbs to recycle for a nominal fee, which is a great service to the customer and to the environment. Kudos to Batteries Plus, from a loyal customer.