In October 2025, I brought my iPhone 15 Pro Max to the Apple Store at Willow Grove Park for a…read morecamera repair while fully covered under AppleCare+. After the repair, new issues appeared that were not present before service: debris behind the camera lens, a growing black dot on the screen, screen glitches, and eventually the entire bottom half of the display turning black. On January 20, 2026, after the device became unusable, I returned to the store. I was told Apple would replace the phone, but it was not in stock and would need to be ordered. Because I rely on my phone for work, I purchased a new phone through my carrier. I was later notified that the replacement was ready. I could not pick it up on the original date and rescheduled, but that appointment was canceled by Apple due to a snowstorm on January 25, 2026. On February 18, 2026, I returned to the store and was informed that the device no longer had AppleCare coverage and the approved replacement would not be honored. The phone was under AppleCare when repaired and when the defects were reported. The replacement had already been approved. Store delays and a weather cancellation should not void Apple's responsibility. I am now left with a defective device that cannot be used or resold.

First time at this location but it was busy. As soon as I walked in, and approached the pickup…read moredesk, I was acknowledged and assisted. It was breeze, I was also able to do a return of an item I double ordered. The customer service was exceptional! Product selection was smooth as well,

Awesome experience. Clean, organized store, fast service and they were very friendly and helpful…read more Can't get better than that! I have no idea why they have low rating currently. Maybe new management took over this location. Because it was great.

We came here to pickup an order placed through the app. Quick and easy!!! Great location. Nice…read moreemployees. Love the curbside pickup

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

i went to cpr on sat. they took care of my phone. it was filled with viruses. thanks, you guys were…read moregreat. its nice to have my phone back and working well.

I have never had a problem with this store. We have 4 phones on our plan and have gone to this…read morestore for replacements when needed. I went in with a phone that was password protected by mistake by me. Lamont (store manager) was so kind and helpful in restoring to working order. Furthermore, I witnessed how respectfully he spoke to customers especially an older woman who was so grateful to get her problem solved. I have been with ATT since my first mobile phone and will continue for the foreseeable future. Finally, these Yelp reviews are very one sided in that only the people who have had a minor problem feel a need to review. I hope this review gives people the opportunity that ATT is a good company with a great staff. Thank you Lamont and ATT

I went January 20th to upgrade my phone. Store had 2 customers including me ,manger assisted me…read more Once the other associate was available the manger handed my sale to the young man. Manager had to bring the associate up to speed on my sale. They went in the back room . Not very professional, hassle for me basically start all over, then he was rushing my sale. I get my first bill 1 month later they added an extra phone line. Of course NOT one word was told to me the customer. Will not ever go back to this location again, bad manager.

If I had to describe this store, I would say that Terrance Dixon goes above and beyond to ensure…read morecustomer satisfaction. My personal experience with him was exceptional, as he helped resolve my car alarm issue. He is a true asset to the store, and I'm grateful to have met him. His outstanding personality and commitment to providing excellent service make him a standout employee. I had an issue with the customer service rep on the phone, she was very rude (Abby) and didn't care about my package not being delivered on time. I ha d to wait 2 weeks for my order.Best Buy's online delivery service purchasing a product was terrible, the time of the arrival of my package was not accurate. They changed my address of delivery when I specified where I wanted to send it to and I had to take off multiple times just to even track my location order. The online service was a inconvenience And no one other the Mr. Dixon resolved my issue!

I asked to be shown the Ray Ban glasses which weren't in stock I began to walk towards the cash…read moreregister to chk out and waved him over where I was standing at the register and he told me that he wasn't a dog and don't wave at him. Did he prefer me to scream across the room to get his attention for me to complete my order. I asked his name he refused to give it to me. I'm a card holder that will be contacting corporate..

Justin was very RUDE. No customer service skills at all…read more Completely wrong information.

Just switched from Verizon to T-Mobile yesterday. I worked with Simone and she made this…read moreexperience so great! She was patient, she was knowledgeable, and she was friendly! If you are looking to switch providers and decide to go to T-Mobile, I would highly recommend asking for Simone to help you make the change. The other employees were also very nice to work with and very helpful.

We traded in my phone about a week ago and had issues with the speaker…read more My husband and I went back last night and the manager was annoyed before he sat down. He told us that we had to call samsung, the manufacturer; even though the defective phone was bought at this store. If we received a replacement, there was a restock fee of $55.00 plus tax on a second phone !!! This man did not provide good customer service to say the least, was extremely agitated with us because we wanted to exchange the phone without a fee. He could have presented the information in a calm manner, listened to us and provided true customer service. STAY AWAY !!!!!

Do not go to this At&T store. It's not a corporate store. Most of the ones you see are not. It's…read morereally false advertising if you think about it. I bought something online from AT&T and they would not let me return.

I went to both Cell stations to check out cases for my new phone. Great customer service and so…read moremany cases to choose from!! So many colors!!!

These Guys are the best! My phone was severely damaged and I thought I lost it. I was really…read moreimpressed at how great their service was. They offered me great deals on the parts and services, Over all, I was very happy with their professional service and I would recommend it to everybody.