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    T-Mobile Experience Store

    3.0 (10 reviews)
    PriceyMobile Phones
    Open 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    6 months ago

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    1 year ago

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    10 months ago

    Tmobil fired all the technicians. Only sales help now. Very friendly but sent us to geek squad.

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    Apple Willow Grove Park

    Apple Willow Grove Park

    2.2
    (121 reviews)
    0.0 mi
    $$$

    This store is to be expected--very busy and lively with great service. Apple always has the coolest…read morepeople running their stores with true passion driving every interaction. I did my first Vision Pro demo here, which I knew could be interesting since I'm legally blind. Regardless, the staff were very helpful, kind, and understanding of my curiosity to see how the world would look to me through Vision Pro. The experience was also favorable when I bought my new iPhone 15 Plus from this location back in September. It was absolutely packed because launch day was just a day prior to my visit, but that didn't impair the staff's ability to provide excellent service. I didn't have many questions about my new iPhone as I am a tech enthusiast, so purchasing the 15 Plus was quick and simple. I will definitely return for my next purchase or Genius Bar appointment!

    I went to the Genius Bar at the Willow Grove Apple Store with an iPhone 13 Pro on Apple's own…read morepublic iOS beta, fully covered by AppleCare, needing one simple thing: a battery replacement bc mine is @79% health. Instead of helping, I was told they won't do any hardware repair on a phone running beta unless I first "erase" it and downgrade to the public OS. No warning when you join the beta, no warning when you buy AppleCare--just "policy" thrown at you after you've already built your life and work around the device. This isn't a casual Instagram phone. I'm a using Epic/Haiku, TigerConnect, Outlook with Microsoft Authenticator and multiple other MFA‑protected encryption tools. Erasing and re‑enrolling all of them is hours of risk, effort, and lock out productivity time, all at the mercy of Enterprise IT. And at Apple, they dismissed it like it was nothing. The Genius Bar guy said that Public Beta is for "developers" testing on "extra" devices. Really? I wonder why they call it public Beta? Apple loves to market "innovation" and invite ordinary users into betas, but in practice this policy treats a paying AppleCare customer as a problem to be avoided despite the fact that we are giving them feedback on their products pro bono. If running the beta means "no repairs unless you wipe your phone," that should be clearly disclosed up front, not buried in ambiguous fine print and quietly enforced at the counter once you have a battery downgrade --an issue which eventually every phone will have. And given the issue, it is completely unnecessary. It's a battery, folks. So: DON'T waste your money paying for Apple Care (do the math $9.99/month x 12 x 5= $ 600...what I fool I was to sign up for that!), and don't give them free feedback by enrolling in Public Beta. Let them PAY "developers" to use their "auxiliary" hardware to help them fix their Beta software products. I left with the same worn battery and a lot less trust in the Apple Ecosystem. Apple, you now not only suck in innovation, but in customer service, trust, and loyalty to the every customers that have kept your stagnant brand alive for these many years. Shame on you Tim Cook. Maybe your successor will have better sense. I wish I could give you and your corporate strategy zero stars.

    Photos
    Apple Willow Grove Park
    Apple Willow Grove Park
    Associates standing around shooting the bull.

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    Associates standing around shooting the bull.
    CPR Cell Phone Repair Willow Grove-Horsham

    CPR Cell Phone Repair Willow Grove-Horsham

    3.9
    (39 reviews)
    2.0 mi
    $$

    Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

    i went to cpr on sat. they took care of my phone. it was filled with viruses. thanks, you guys were…read moregreat. its nice to have my phone back and working well.

    Photos
    ChatGPT said:
Quick, expert iPhone repairs -- screens, batteries, and more.
Walk in today, we'll fix it fast!
    ChatGPT said: Quick, expert iPhone repairs -- screens, batteries, and more. Walk in today, we'll fix it fast!
    Broken LCD? We replace it fast with high-quality parts -- your iPhone will look brand new.
    Broken LCD? We replace it fast with high-quality parts -- your iPhone will look brand new.
    Cracked screen? Dead battery? We fix iPhones fast -- no appointment needed.

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    Cracked screen? Dead battery? We fix iPhones fast -- no appointment needed.
    Best Buy - Willow Grove

    Best Buy - Willow Grove

    2.0
    (103 reviews)
    1.2 mi
    $$$

    If I had to describe this store, I would say that Terrance Dixon goes above and beyond to ensure…read morecustomer satisfaction. My personal experience with him was exceptional, as he helped resolve my car alarm issue. He is a true asset to the store, and I'm grateful to have met him. His outstanding personality and commitment to providing excellent service make him a standout employee. I had an issue with the customer service rep on the phone, she was very rude (Abby) and didn't care about my package not being delivered on time. I ha d to wait 2 weeks for my order.Best Buy's online delivery service purchasing a product was terrible, the time of the arrival of my package was not accurate. They changed my address of delivery when I specified where I wanted to send it to and I had to take off multiple times just to even track my location order. The online service was a inconvenience And no one other the Mr. Dixon resolved my issue!

    I asked to be shown the Ray Ban glasses which weren't in stock I began to walk towards the cash…read moreregister to chk out and waved him over where I was standing at the register and he told me that he wasn't a dog and don't wave at him. Did he prefer me to scream across the room to get his attention for me to complete my order. I asked his name he refused to give it to me. I'm a card holder that will be contacting corporate..

    Photos
    Damaged sound bar
    Damaged sound bar
    They let people cut in line
    They let people cut in line
    Damaged wall

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    Damaged wall
    AT&T Store

    AT&T Store

    1.6
    (14 reviews)
    0.0 mi
    $$$

    If you need a new phone or service plan, head to this store and ask for Sydney!…read more My family went to this AT&T store last evening, hoping to find new phones and a service plan and they delivered!  We were assisted by Sydney. This woman was She helped us to find exactly what we needed.  We began making our purchases, setting up our plan and phones. But we ran into a roadblock transferring my phone number.  Because of our personal circumstances, maintaining this number was very important to us. To have to change numbers would have been a huge burden, not a simple inconvenience.   Throughout the process of transferring my number, we encountered problem after problem. Yet Sydney maintained her professional and positive attitude. She did not let any of these setbacks (none of which were related to her abilities) impact her mission to assist us.  She was devoted to making it happen and succeeded. I am writing on my brand new phone, with my not-at-all-new phone number, all thanks to her!  Sydney made what could have been a terribly frustrating visit into an experience in customer service done excellently!  Thanks also to the manager, Mike, who was helpful and knowledgeable. And to another employee of the store, David, who took the time to help entertain my two kids during the delay.

    Bait and switch. Said that I could get an Apple Watch for $1 a month with no increase in my rate…read more Turns out my rate increased by $20 a month for 36 months. That's $720 plus $36 for a $299 watch. I'm returning the watch, got the restock fee cancelled. Pain in the ass. I also twice told them that I didn't want next up or the protection plan. They put them on anyway. They work on a base pay plus commission, so they lie and hope you don't notice. Beware.

    Photos
    AT&T Store
    AT&T Store
    AT&T Store

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    T-Mobile Experience Store - mobilephones - Updated June 2026

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