My spouse was having issues with her Apple Watch and wanted to go to the nearest istore to have it…read moretreated for repair. Willow Grove Park was the nearest location, about 15 miles west of home. The drive was a fairly straight shot even without driving the PA Turnpike. The cruise through Montgomery County was pleasant until arriving to the commercial entanglement that has become Willow Grove. We found the right entrance to the mall closest to Apple and the parking garage attendant to it. The iStore was on the second level, a quick minute from the escalators. It wasn't overly busy upon arrival, and we were able to flag down one of their resident geniuses and have the problem taken care of in under ten minutes. It was just a set up deal and the need to wear the watch strap tighter on the wrist. Mission accomplished. No charge! Smiles all around. Aside from the dimness of the Willow Grove Park mall, the sensation that we were walking through a dingy cave, and the broken escalator, the experience with Apple was a pleasant one. They really know their shit. Five by five Stars for this unexpected surprise.

I went to the Genius Bar at the Willow Grove Apple Store with an iPhone 13 Pro on Apple's own…read morepublic iOS beta, fully covered by AppleCare, needing one simple thing: a battery replacement bc mine is @79% health. Instead of helping, I was told they won't do any hardware repair on a phone running beta unless I first "erase" it and downgrade to the public OS. No warning when you join the beta, no warning when you buy AppleCare--just "policy" thrown at you after you've already built your life and work around the device. This isn't a casual Instagram phone. I'm a using Epic/Haiku, TigerConnect, Outlook with Microsoft Authenticator and multiple other MFA‑protected encryption tools. Erasing and re‑enrolling all of them is hours of risk, effort, and lock out productivity time, all at the mercy of Enterprise IT. And at Apple, they dismissed it like it was nothing. The Genius Bar guy said that Public Beta is for "developers" testing on "extra" devices. Really? I wonder why they call it public Beta? Apple loves to market "innovation" and invite ordinary users into betas, but in practice this policy treats a paying AppleCare customer as a problem to be avoided despite the fact that we are giving them feedback on their products pro bono. If running the beta means "no repairs unless you wipe your phone," that should be clearly disclosed up front, not buried in ambiguous fine print and quietly enforced at the counter once you have a battery downgrade --an issue which eventually every phone will have. And given the issue, it is completely unnecessary. It's a battery, folks. So: DON'T waste your money paying for Apple Care (do the math $9.99/month x 12 x 5= $ 600...what I fool I was to sign up for that!), and don't give them free feedback by enrolling in Public Beta. Let them PAY "developers" to use their "auxiliary" hardware to help them fix their Beta software products. I left with the same worn battery and a lot less trust in the Apple Ecosystem. Apple, you now not only suck in innovation, but in customer service, trust, and loyalty to the every customers that have kept your stagnant brand alive for these many years. Shame on you Tim Cook. Maybe your successor will have better sense. I wish I could give you and your corporate strategy zero stars.

Awesome experience. Clean, organized store, fast service and they were very friendly and helpful…read more Can't get better than that! I have no idea why they have low rating currently. Maybe new management took over this location. Because it was great.

We came here to pickup an order placed through the app. Quick and easy!!! Great location. Nice…read moreemployees. Love the curbside pickup

I arrived today to have my iphone serviced. the staff greeted me promptly and began assisting me…read moreeven before my slotted time. my phone was difficult to work with due to an unforeseen tech issue. the staff handled the situation professionally and with a lot of patience to resolve the issue. I work in the service issue industry and appreciate great customer service! great job CPR Willow Grove.

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

Came here after going to two other AT&T stores. The one in Horsham was totally unhelpful. The store…read morein the mall was so busy we decided to leave. Came here and the guy helped fix my step father's phone in no time. Very grateful for the service we got here today!!

I have never had a problem with this store. We have 4 phones on our plan and have gone to this…read morestore for replacements when needed. I went in with a phone that was password protected by mistake by me. Lamont (store manager) was so kind and helpful in restoring to working order. Furthermore, I witnessed how respectfully he spoke to customers especially an older woman who was so grateful to get her problem solved. I have been with ATT since my first mobile phone and will continue for the foreseeable future. Finally, these Yelp reviews are very one sided in that only the people who have had a minor problem feel a need to review. I hope this review gives people the opportunity that ATT is a good company with a great staff. Thank you Lamont and ATT

If I had to describe this store, I would say that Terrance Dixon goes above and beyond to ensure…read morecustomer satisfaction. My personal experience with him was exceptional, as he helped resolve my car alarm issue. He is a true asset to the store, and I'm grateful to have met him. His outstanding personality and commitment to providing excellent service make him a standout employee. I had an issue with the customer service rep on the phone, she was very rude (Abby) and didn't care about my package not being delivered on time. I ha d to wait 2 weeks for my order.Best Buy's online delivery service purchasing a product was terrible, the time of the arrival of my package was not accurate. They changed my address of delivery when I specified where I wanted to send it to and I had to take off multiple times just to even track my location order. The online service was a inconvenience And no one other the Mr. Dixon resolved my issue!

I asked to be shown the Ray Ban glasses which weren't in stock I began to walk towards the cash…read moreregister to chk out and waved him over where I was standing at the register and he told me that he wasn't a dog and don't wave at him. Did he prefer me to scream across the room to get his attention for me to complete my order. I asked his name he refused to give it to me. I'm a card holder that will be contacting corporate..

I recently had a recurring problem on my wife's iphone. I stopped in at this location and got it…read moreworking with the help of a very knowledge very young man! A couple of days later same problem. they were busy like really busy with more important issues. After a short wait a child (seemed very young from my ancient view) name Bri or brianna came over and very gently handled my frustrations and lack of 21st century experience! She not only solved my problem but sat with me long enough to make sure I could actually fix it in the future. She was great, but that has always been my experience at this location.

I went to this location for help with my phone, and Simone was extremely helpful. She explained…read morewhat I needed to do to get more storage, offered helpful suggestions and assisted me with correcting my plan. She took the time to explain several things about my phone, which I truly appreciated. Overall, I had a great experience and will definitely return to this location whenever I'm in the area.

Bait and switch. Said that I could get an Apple Watch for $1 a month with no increase in my rate…read more Turns out my rate increased by $20 a month for 36 months. That's $720 plus $36 for a $299 watch. I'm returning the watch, got the restock fee cancelled. Pain in the ass. I also twice told them that I didn't want next up or the protection plan. They put them on anyway. They work on a base pay plus commission, so they lie and hope you don't notice. Beware.

We traded in my phone about a week ago and had issues with the speaker…read more My husband and I went back last night and the manager was annoyed before he sat down. He told us that we had to call samsung, the manufacturer; even though the defective phone was bought at this store. If we received a replacement, there was a restock fee of $55.00 plus tax on a second phone !!! This man did not provide good customer service to say the least, was extremely agitated with us because we wanted to exchange the phone without a fee. He could have presented the information in a calm manner, listened to us and provided true customer service. STAY AWAY !!!!!

I went to both Cell stations to check out cases for my new phone. Great customer service and so…read moremany cases to choose from!! So many colors!!!

These Guys are the best! My phone was severely damaged and I thought I lost it. I was really…read moreimpressed at how great their service was. They offered me great deals on the parts and services, Over all, I was very happy with their professional service and I would recommend it to everybody.