We came here to pickup an order placed through the app. Quick and easy!!! Great location. Nice…read moreemployees. Love the curbside pickup

Awesome experience. Clean, organized store, fast service and they were very friendly and helpful…read more Can't get better than that! I have no idea why they have low rating currently. Maybe new management took over this location. Because it was great.

I had an outstanding experience at the T-Mobile store in Willow Grove Mall thanks to Daniel. He was…read moreextremely knowledgeable, professional, and patient throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood my options without making me feel rushed. His customer service was excellent, and he went above and beyond to make sure I left satisfied. If you're visiting this T-Mobile location, I highly recommend asking for Daniel. He made the whole experience easy and stress-free. Thank you, Daniel!

I highly recommend this store and Justin. We went to multiple stores and were jumping through hoops…read moretrying to get my reimbursement. The other stores also clearly did not listen to us because they had the account holder as the daughter when it should've been the mother. Forever grateful for Justin's help and hope he gets the recognition he deserves. Spent almost 2 hours with us to figure out our issues. Thank you!!!!

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

i went to cpr on sat. they took care of my phone. it was filled with viruses. thanks, you guys were…read moregreat. its nice to have my phone back and working well.

We wanted to buy a TV. First we stood around for at least 15 minutes…read more Then we were "helped" by an employee whose name I didn't get, but who was comically inept. I told him the size of TV we wanted. He asked what brand we wanted. I said I didn't know and asked him to show us some options. He pointed at the TV in front of us and said it was a good TV if you have an Android phone. I told him that I don't have an Android phone. Then he asked what brand I wanted. I repeated that I didn't know. Then he told me that it would be helpful if I knew what brand I wanted. I told him for the third time that I didn't know but that I would appreciate some advice. He told me that things work better when customers know what brand they want. I told him for the fourth time that I didn't know. This was one of the funniest interactions I've had in recent memory, but I had to cut it off and ask if there was someone else who could help me. He seemed relieved and got Adam, who was fantastic. Adam gave several recommendations at different price points and explained the features. Then he helped me get the cords and adapters to hook it up to my sound system. He even lent me his tape measure to see if it would fit in my car (not even close!) Adam was great. The rest of the experience was pretty lousy.

If I had to describe this store, I would say that Terrance Dixon goes above and beyond to ensure…read morecustomer satisfaction. My personal experience with him was exceptional, as he helped resolve my car alarm issue. He is a true asset to the store, and I'm grateful to have met him. His outstanding personality and commitment to providing excellent service make him a standout employee. I had an issue with the customer service rep on the phone, she was very rude (Abby) and didn't care about my package not being delivered on time. I ha d to wait 2 weeks for my order.Best Buy's online delivery service purchasing a product was terrible, the time of the arrival of my package was not accurate. They changed my address of delivery when I specified where I wanted to send it to and I had to take off multiple times just to even track my location order. The online service was a inconvenience And no one other the Mr. Dixon resolved my issue!

Just switched from Verizon to T-Mobile yesterday. I worked with Simone and she made this…read moreexperience so great! She was patient, she was knowledgeable, and she was friendly! If you are looking to switch providers and decide to go to T-Mobile, I would highly recommend asking for Simone to help you make the change. The other employees were also very nice to work with and very helpful.

2 blondes girls one older and one younger say they don't do transfers. both rude and need customer…read moreservice training

Bait and switch. Said that I could get an Apple Watch for $1 a month with no increase in my rate…read more Turns out my rate increased by $20 a month for 36 months. That's $720 plus $36 for a $299 watch. I'm returning the watch, got the restock fee cancelled. Pain in the ass. I also twice told them that I didn't want next up or the protection plan. They put them on anyway. They work on a base pay plus commission, so they lie and hope you don't notice. Beware.

We traded in my phone about a week ago and had issues with the speaker…read more My husband and I went back last night and the manager was annoyed before he sat down. He told us that we had to call samsung, the manufacturer; even though the defective phone was bought at this store. If we received a replacement, there was a restock fee of $55.00 plus tax on a second phone !!! This man did not provide good customer service to say the least, was extremely agitated with us because we wanted to exchange the phone without a fee. He could have presented the information in a calm manner, listened to us and provided true customer service. STAY AWAY !!!!!