Bait and switch. Said that I could get an Apple Watch for $1 a month with no increase in my rate…read more Turns out my rate increased by $20 a month for 36 months. That's $720 plus $36 for a $299 watch. I'm returning the watch, got the restock fee cancelled. Pain in the ass. I also twice told them that I didn't want next up or the protection plan. They put them on anyway. They work on a base pay plus commission, so they lie and hope you don't notice. Beware.

We traded in my phone about a week ago and had issues with the speaker…read more My husband and I went back last night and the manager was annoyed before he sat down. He told us that we had to call samsung, the manufacturer; even though the defective phone was bought at this store. If we received a replacement, there was a restock fee of $55.00 plus tax on a second phone !!! This man did not provide good customer service to say the least, was extremely agitated with us because we wanted to exchange the phone without a fee. He could have presented the information in a calm manner, listened to us and provided true customer service. STAY AWAY !!!!!

Cell Station did a great job replacing my broken screen and battery. highly recommend!read more

Ashish is great in fixing a iPhone. He changed a charging port of iPhone quickly and he provide a…read more very pleasant service. Very happy about the experience.

I went to both Cell stations to check out cases for my new phone. Great customer service and so…read moremany cases to choose from!! So many colors!!!

These Guys are the best! My phone was severely damaged and I thought I lost it. I was really…read moreimpressed at how great their service was. They offered me great deals on the parts and services, Over all, I was very happy with their professional service and I would recommend it to everybody.

I had an outstanding experience at the T-Mobile store in Willow Grove Mall thanks to Daniel. He was…read moreextremely knowledgeable, professional, and patient throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood my options without making me feel rushed. His customer service was excellent, and he went above and beyond to make sure I left satisfied. If you're visiting this T-Mobile location, I highly recommend asking for Daniel. He made the whole experience easy and stress-free. Thank you, Daniel!

I highly recommend this store and Justin. We went to multiple stores and were jumping through hoops…read moretrying to get my reimbursement. The other stores also clearly did not listen to us because they had the account holder as the daughter when it should've been the mother. Forever grateful for Justin's help and hope he gets the recognition he deserves. Spent almost 2 hours with us to figure out our issues. Thank you!!!!

My spouse was having issues with her Apple Watch and wanted to go to the nearest istore to have it…read moretreated for repair. Willow Grove Park was the nearest location, about 15 miles west of home. The drive was a fairly straight shot even without driving the PA Turnpike. The cruise through Montgomery County was pleasant until arriving to the commercial entanglement that has become Willow Grove. We found the right entrance to the mall closest to Apple and the parking garage attendant to it. The iStore was on the second level, a quick minute from the escalators. It wasn't overly busy upon arrival, and we were able to flag down one of their resident geniuses and have the problem taken care of in under ten minutes. It was just a set up deal and the need to wear the watch strap tighter on the wrist. Mission accomplished. No charge! Smiles all around. Aside from the dimness of the Willow Grove Park mall, the sensation that we were walking through a dingy cave, and the broken escalator, the experience with Apple was a pleasant one. They really know their shit. Five by five Stars for this unexpected surprise.

I went to the Genius Bar at the Willow Grove Apple Store with an iPhone 13 Pro on Apple's own…read morepublic iOS beta, fully covered by AppleCare, needing one simple thing: a battery replacement bc mine is @79% health. Instead of helping, I was told they won't do any hardware repair on a phone running beta unless I first "erase" it and downgrade to the public OS. No warning when you join the beta, no warning when you buy AppleCare--just "policy" thrown at you after you've already built your life and work around the device. This isn't a casual Instagram phone. I'm a using Epic/Haiku, TigerConnect, Outlook with Microsoft Authenticator and multiple other MFA‑protected encryption tools. Erasing and re‑enrolling all of them is hours of risk, effort, and lock out productivity time, all at the mercy of Enterprise IT. And at Apple, they dismissed it like it was nothing. The Genius Bar guy said that Public Beta is for "developers" testing on "extra" devices. Really? I wonder why they call it public Beta? Apple loves to market "innovation" and invite ordinary users into betas, but in practice this policy treats a paying AppleCare customer as a problem to be avoided despite the fact that we are giving them feedback on their products pro bono. If running the beta means "no repairs unless you wipe your phone," that should be clearly disclosed up front, not buried in ambiguous fine print and quietly enforced at the counter once you have a battery downgrade --an issue which eventually every phone will have. And given the issue, it is completely unnecessary. It's a battery, folks. So: DON'T waste your money paying for Apple Care (do the math $9.99/month x 12 x 5= $ 600...what I fool I was to sign up for that!), and don't give them free feedback by enrolling in Public Beta. Let them PAY "developers" to use their "auxiliary" hardware to help them fix their Beta software products. I left with the same worn battery and a lot less trust in the Apple Ecosystem. Apple, you now not only suck in innovation, but in customer service, trust, and loyalty to the every customers that have kept your stagnant brand alive for these many years. Shame on you Tim Cook. Maybe your successor will have better sense. I wish I could give you and your corporate strategy zero stars.

Totally worth it! Free diagnostic check. Microscope analysis, Clean, And in-depth explanation. It…read moreturned out the last place I went at the mall kiosk cost me. You get what you pay for. They used the wrong screw to fix my screen therefore piercing its logic board. Although he could fix the phone, the repair wouldn't make sense vs the cost of a new phone. Honest and knowledgeable about electronics and extremely hospitable. Even though I didn't purchase anything I hope this review returns him some business. I wish I would of went to him 1st. Thanks again!

After cracking my new Goggle Pixel 4 XL screen 8 days after getting it during a pandemic, I thought…read morefor sure I was definitely SOL. Luckily my husband brought my phone to Abington phone repair! Mike was great and so helpful! Ordered the parts I needed and had them there the next day and quoted $80 cheaper than other places to fix it! When my phone was unable to be repaired properly he ordered me a new phone! I am truly grateful that there are still honest people in this world and would highly recommend this place for quality service and a great customer experience :)

Awesome experience. Clean, organized store, fast service and they were very friendly and helpful…read more Can't get better than that! I have no idea why they have low rating currently. Maybe new management took over this location. Because it was great.

We came here to pickup an order placed through the app. Quick and easy!!! Great location. Nice…read moreemployees. Love the curbside pickup