I went in for an upgrade and got excellent service. Bj M was knowledgeable, patient, friendly and…read morehelpful. It couldn't have been better. Very good experience.

Came in to the store to buy a new phone and get put on a new plan, was told i couldn't transfer it…read moreover and had to go to T-Mobile and get a prepaid phone for a week or so. Cool did that and got a 2nd phone. At the time of transferring the phone number that i had for 30 years back to AT&T. The employee added a new line to the plan. When i told him that wasn't what i wanted and when i told he messed up he said "well it's not something i can fix you can come in and talk to the manager tomorrow" Being on the phone with AT&T customer service for HOURS. We were then told if we were to remove that line off now we would lose the $350 credit for the trade in. So we paid the phone off just to get it done and over with. We were then told that since the phone was now paid off we couldn't get the credit anyways. Went back in to try and resolve this because the one employee fucked up so bad. We were going to travel internationally in the upcoming weeks. Once again we're given false information saying that first line was $12 a day and each other was $6 a day. And that combined they were capped at $120. Once again that was the wrong information given. Each line was capped at $120 total. Not combined. The experience was substantially sub par, would give 0/5 stars if it was possible. The whole process cost us more money than we ever intended for something that should have gone much more smoothly. Oh and come to find that there isn't even a manager employed at the store yesterday after being on the phone with corporate yesterday. This place sucks BAD

Ozzy is fantastic, he helped set me up on a new phone I bought from Amazon last week and I told him…read moreabout how my daughters' number is still on my account, and she moved to Verizon in November. No one has been able to help me. They send me to Verizon, and then Verizon tells me its not their fault when it was. It took my daughter two days to get her phone activated. He said he could help remove her number from my account but I had to come in on the day the bill was due. It took 2 1/2 hours on calls with Metro IT and Verizon and no one could do anything about it but put another ticket in. Ozzy decided to just separate my line, sadly that means I am a new customer and can't migrate to TMobile now if I wanted to. I will have to wait a year. He pushed so hard to try and get me credit or a better Amazon prime deal but the best they could do was, I get the Auto pay savings without being on Autopay. I guess $5 is $5. At least I am saving $20 a month now. I have never seen anyone with so much patience as he had. Extremely friendly, courteous and stayed positive the entire time. He is truly an asset to this location as the last two guys that were there at the end of last year were not very helpful with this issue. Thank you, Ozzy, for all you did. Not a fun day for me to spend my day off but you provided excellent service. 10 stars !!!!! Keep this young man. I don't recall the name of the young lady with him, but even she was extremely friendly and was very patient with some elderly customers that needed her tech savvy. Great job to you both !!!!!!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Looking to hire a Microsoft Partner to help out with some business setup. So one would think, from…read moreIT-to-IT, I asked, What would the best method to structure my OU's in AD. They responded, what is a OU (smh). Naturally, I had to disconnect the call.

As a Medicare plans provider, we recently switched to Lighthouse for our new IP Phone System…read morebecause the federal government recently requires all companies selling Medicare insurance programs to record all conversations. Our current IP Phone System through Verizon could not do this. We panicked and immediately had to buy recording devices to attach to our phones, which was impractical. We called Lighthouse, explained what we needed, and they proposed the perfect solution. Within five days, Lighthouse installed our new IP phone system. Tom and his team installed the new IP Phones and trained our staff. Since the system was installed, we needed to retrieve one of the recordings; within 10 minutes of our request, we were able to hear and read the recording. Our new phone system works much better than the Verizon system, and we are saving over $100.00 a month! I would highly recommend Lighthouse Communications. Thanks again!

Lighthouse called me 2-3 times a day when I was initially looking for a company to set up phone…read moreservice for my small business. They were very good at following up and scheduling install. After they cashed the installation and set up check they have been IMPOSSIBLE to get a hold of. They have schedule 2-3 appointments to help us with technical issues and no showed/no called. The fax line they were supposed to install has never worked. Its been 3 months and they still have not fixed this issue. Today Tom the owner said he would send a tech out at 2:30pm, no one showed up or even bother to call or cancel. Horrible customer support. I DO NOT RECOMMEND!

This was a great find!! Having my work computer go down is incredibly stressful. Roman was quick…read moreto respond in letting me know and ordering whatever equipment he needed. He was also great in letting me know information about cloud storage and other things. I recommend without hesitation. Amy F

Wonderful Service Excellent He arrived promptly and the…read moreprice was very reasonable. Roman is knowledge and the best service I ever received