Tried to transfer info from old phone to new phone and although there was absolutely no customers in the store and theee employees, they said the couldn't transfer phones after 6:00 pm and it was 6:10. When we walked out of the store, they all began playing on their own phones. Horrible customer service there. Good thing the phone customer service is better than their in person service. Never going to the Levittown/Tullytown location again! read more

No issues with T-Mobile as company, but the Tullytown, PA location allowed a fraudulent action to occur. I found out from another T-Mobile location that they overrode my account settings and allowed a standard user to act as an authorized user without my PIN number or permission to add lines and add device payment plan to me. Several calls/ visits to T-Mobile over a week later I am still trying to get this individual off of my account altogether. This is a gross violation of my account privacy and trust. read more

This, levittown office is a poorly managed office. Everytime you go there with a problem, you get a different salesman & several time do not address the issue completely. This creates a need to revisit the office again. One day I had to make 4 visits. The manager says is always too busy to address your issues. This account has taken way too many trips & hours of my time. The office needs to train their employees more adequately & provide an efficient operation for the customer. They do, however have some very capable employee such as Ed & Blanca read more

Very shady. I switched to T-Mobile at this store in November and they guy said If I added ONE T-Mobile syncup tracker it would make it 5 devices and qualify for a bigger savings that would pay for the tracker and showed me the numbers in the computer. Looked good. Till I received 3 trackers all with plans I gave to pay for. Unfortunately I didn't really care about the tracker so I didn't open the box till February when I discovered the 3 instead of one. So partly my fault for not opening it but now I can't cancel and return them. So keep an eye on these scam artist at that store. And btw the trackers (like an Apple air tag ) are garbage. They only last 2-3 days per charge. read more

I went in for an upgrade and got excellent service. Bj M was knowledgeable, patient, friendly and helpful. It couldn't have been better. Very good experience. read more

If I can give zero I would. Wait for a couple of hours and spent 100 dollars to replace the screen of my old phone and try to upgrade to iPhone 11. Until I called yesterday, they said my order was canceled because I didn't sign the agreement which was sent to my email. So not professional. I went to the store and confirmed with them several times, whether everything is successful. She said yes. Now after two weeks waiting, they said my order was canceled. It sucks. I don't recommend at all. Not professional, and they don't care about their customers. read more

I am highly upset and frustrated with service I received from not only the store but At&t call center . I upgrade my phone in April 2022. I have both a protective case and cover on my phone and make sure to take care of my phone. I had my last phone for over 5 years with no issue never broke it or did the phone need repairs. I have had nothing but problems since the upgrade first the bill was wrong for months . Took me till August to get the bill right. Right after this bill issue was fix my new phone stop working properly. I have a Samsung z 3 flip, anytime I closed the phone it turns the phone completely off. I went to the store location in Levittown pa for help and the person I spoke to told me since I order the phone only with At&t he could not help and sent me on my way . I called at&t for help and they directed me to call Samsung. Samsung informed me that I would have to send my phone in and they did not have a loaner program. Samsung told me that at&t did and I should ask them for help. At& t told me they do not loan phones out. So I had to buy a different phone so I could get my phone repaired. On Monday October 3 I went to at&t store in levittown pa to get help snyc my new phone with my account I was there for over 2 hours and they were not able to help. The customer service representative Charles W talk me into getting a smart watch so I could use that while my phone was out for repair. It took over 3 hours to sync my phone and the watch. After I left the watch stop working . I went back the next morning when they opened at 10am. To return the watch I was told I had to pay a restocking fee. This was outrageous to me. I had the watch less then 24 hours and it did not work the way I was told it would. I was never told there would be a restocking fee when I bought the watch. Charles try to call both manager (none of them were on duty Tuesday) the manager Mike Nelson refused to help when they called him. Also the assistant manager Brandon Brigdi refused to help. I don't know how a company can run with no management in the store . I have been a a customer with At&t for over 20 years and have never experienced such bad service. Once my phone is paid off I will no longer be a customer with At&t. Also the district manager Dan was suppose to reach out to me and never did. read more