I visited the Verizon store at 9th and Walnut 2 days ago to exchange my old IPhone XR in for a new phone. My IPhone XR was dying a quick death, and I needed a new phone before traveling. This was hands down the worst experience I've had in any Verizon store. The store at 15th and Chestnut next to the Cheesecake Factory is consistently knowledgeable, professional, and transparent throughout each transaction. This store is the opposite, and I now regret not going to the Verizon store on 15th. I now have a new IPhone 16e that works great - but I also have an increased monthly mobile bill, which inexplicably increased by $30+. The customer service rep who helped me lied to me and told me that I needed to purchase 7 months of new phone protection from Verizon. I came to find out via a phone call with a Verizon rep just yesterday that this is not true. The Verizon rep removed the charge for the insurance. Also during yesterday's call with the Verizon rep, I was informed that the customer service rep at the 9th and Walnut store changed my plan - giving me a more expensive plan without informing me that he did this and without my permission. I am now seemingly stuck with this $30+ increase to my bill. My bill went from a very affordable $57/month to nearly $100. I cannot afford this increase, and the Verizon phone rep who I spoke with yesterday is unable to reverse the phone plan to my original phone plan. My bill is now both unaffordable and a mess. I've spent the past 2 days and a total of 3 hours on the phone with 5 different Verizon reps trying to get this all sorted out - on top of checking my Chase credit card bill statement and learning that the Verizon 9th and Walnut customer service rep also charged me $265.62 without providing me with an itemized receipt or explanation of charges. Verizon also does not have a copy of this receipt and could not help me with this issue due to the lack of receipt in their system. This charge is still pending, and I will be disputing it with Chase once it posts. Avoid the Verizon store at 9th and Walnut at all cost. Its only intention is to rip off its customers. read more

I have been a customer for almost 30 years. My son lived at a place and got a modem. The promo was 200 amazon card, speaker and a switch the family he was living with was evicted. He moved the service and continued it. They will not give him the switch says he goes on a new promo but can not show proof of that. That he had to live there for 65 days but can not give that in writing. I am very disappointed with Verizon. I am getting money in October and I am going to pay off all my phones and move to another company that does not cheat people and can show proof of what they say. read more

Highly recommend this location! Quinton assisted me today. Very knowledgeable and experienced with nearly 3 years at this location. He was patient, kind, and supportive during my purchase of a new iphone and updated Verizon plan. read more

Sales People are too busy taking to each other. If a sales person senses that they will not make a quick sale, they move on. Too much like a used car dealership. read more

As a business owner I have experienced the worst customer service from Verizon , I have a horrible situation with there 1 and only phone they allow us to use and it broke and they have no way of replacing or sending out a new phone for 3 days as a business owner this is a smack in the face saying you loss money you have no solution and are completely disrespectful. For business I would go to any other company other than Cerizon as there Business service team cannot help you at all it's all automated and no one is willing to support you and all they say is we cannot help you any further, the worst business set up I've every experienced . I lost thousands of dollar due to their unprofessional mismanaged business services department read more

Q was incredibly helpful, we had to replace a stolen phone and he was incredibly knowledgeable and talked us through what we'd need to do and what our options were. Definitely the best Verizon store. read more

My son and I just purchased new phones through Adam, the owner of this location. He is very kind, personable. He made the transfer very smooth. We now know where our go-to Verizon store is in Philly. Thank you, Adam. read more

Cannot say enough good things about Adam. I went in just to have a new sim card installed. He worked with me for much longer than he had to. The card did not work, probably because it was supposed to come activated; Verizon mailed it with exactly that in the innstructions that came with it. He tried everything; I couldn't remember my pin and he didn't charge me, even though I told him I would gladly pay. (Mostly to keep from having to go to the god-awful-impersonal Verizon corp store, just a few blocks down.) So, this is how you get and maintain a customer base, going above and beyond as this business owner did. When I need a new phone or assessories guess where I'm going! read more

Excellent service, friendly, fast, efficient, informative. Very knowledgeable. Would come back.

The costumer service at this store is amazing. Adam, the owner, helped me back up my old phone up, which meant he stayed 40 min after closing. My phone had not been backed up since 2017. While I waited I saw him wait on 4 other customers answering all their question patiently. He is very knowledgeable and very patient. I highly recommend and I will definitely be returning. read more

Derrick is a multitasking, super informative and helpful person. He helped me out - in addition to two other customers simultaneously. Dude should bartend. I've been at other Verizon locations with much less zest for customer service. Derrick was a gem. read more

I needed to upgrade my old Android and had been putting if off because I really don't like dealing with Verizon staff in their stores. I went in to this store because it was near my office and had very good reviews. Nontheless, I was preparing for a long afternoon. Not so. Adam worked with me to select a phone, set it up and I was on my way in a very short time. I was/am truly impressed by Adam's knowledge, professionalism and kindness. Highly recommend Adam and his buisiness!! read more

Phenomenal customer service. My previous IPhone was having serious problems, so I looked up nearby Verizon stores. I chose this store specifically because of the reviews, and I am very glad I did so. Quinten was the one who got me a new IPhone and helped me out with the whole process. The process was real smooth and I was very pleased with how it went. Quinten was also very patient with me in choosing a new phone as well. Thank you again Quinten for everything, you are the man! read more

A well deserved 5 stars. I went there in May after receiving both vaccinations. Although the owner had been vaccinated, he still wore a mask. There was no wait and I received prompt courteous service. The owner, Adam, answered all questions patiently and reviewed my choices of phones and plans to find the most economical one. Highly recommend! read more

Needed help getting a phone after I was robbed. Salesperson was extra helpful and went above and beyond to assist me to get phone service restored. Tried the Verizon company owned store first but they refused to help. Going forward will shop here over the company store. read more

FIVE brilliant, raving stars for quality and friendly service. Wireless Zone owner and staff makes it so easy to switch to Verizon. They are honest and direct, and will go the extra mile to ensure that we got our phones and accessories. This store has all the latest phones and accessories. And if they don't, I am sure they can help you find it. They have two locations, this Walnut location and another on South St. The Verizon CEO should call Adam and his team to thank him for converting people to Verizon customers. read more

Great experience! I traded in my old phone for a new one with ease. Great customer service.

Today, I experienced customer service excellence! I am a 14 year business customer of Verizon Wireless Zone. Alex and Adam (the store's owner!) both assisted me to upgrade an old phone, assessed my existing invoice, suggested better less expensive plans, and had many specials to offer! -including new tablets! I felt that my business is important to Adam and appreciated. I recommend both of Adam's locations of Verizon Wireless Zone (South Street and Walnut Street) with supreme confidence that you will appreciate the both the customer service and expertise. read more

Had such a great experience at this store. The guys went above and beyond to help me make an informed decision and I'm so happy with my purchase. read more

I went into the verizon store today in hopes of replacing my very damaged phone. The store manager, Zach, was extremely helpful. Not only did he provide me pricing options but also looked up cases that they didn't have in stock. He explained simply the benefits of phone insurance and was overall the reason for my pleasant experience at this verizon location. I will certainly return with any future phone issues. read more

I have been coming here for a while and I have always ben impressed by the patient and helpful staff. They were helpful from the first smart phone I ever purchased to the first one I ever dropped and smashed. Hopefully I never have to have them help with that again, but it made the whole thing go a lot smoother. I wonder why I ever went to a Verizon store in the first place, this place has all I need and more. Thank you, Justin and Zach for all your help. read more

Very chill dudes in store. Had good tips on which accessories to get for my new iPhone and helped me save money on my monthly bill while getting the best equipment. read more

Excellent service from Zachary. Pleasant, knowledgable, courteous, and trustworthy! Thank you for taking care of me!

Hands down the best experience i have ever had at a phone store. My girlfriend and i switched to Verizon from tmobile. Alex made our transition from tmobile to Verizon as easy as possible. He helped get all the account information we needed to switch. We were undecided on what phones or plans to get that would suit our needs. Alex explained everything and guided us in the best direction on which data plan and phones to get based on what we liked. The 920 walnut at store is now the only Verizon store i will go to. Hands down a family experience 5 stars across the board. read more

I had the misfortune of choosing a defective phone twice. Started to think Verizon services were not for me. At my wits end and ready to explode. Sales associate Allysea listened to my concerns and steered me in the right direction. She is professional, knowledgeable and patient. She really cared about my concerns and treated me with respect. She really turned it around for me and now I'm a happy customer!!! Thanks Allysea! read more

Alex was awesome -- professional, knowledgeable, and patient. Highly recommended!

I highly recommend this Verizon Wireless Retailer location to anyone. Adam and Alex were beyond patient and knowledgeable! I appreciated their honesty and professionalism. They explained my bill, account, potential options, and new purchase in a truthful, direct, and easy-to-understand manner. read more

Alex and Adam provided me with the best experience i have ever received at any retail store to date. They helped me pick out the best phone for me and helped me lower my bill. They programmed and transferred all my data and sinked my new Apple Watch for me. They really listened to me and made things seamless. I can not thank them enough for there kind attitudes and service. It was a true pleasure working with them. More stores and sales reps should take lessons from them. I will absolutely return for further purchase and bring all my friends and family. read more

Extremely helpful and knowledgeable...nice change to what I've experienced at other Verizon stores...will definitely be back

Very nice costumer service- also, you get a 10 discount for giving a yelp review! Woohoo!

I recently purchased two new phones from Zach Shirland at this location. The entire transaction was done via phone, and I couldn't be happier with how smooth and easy he made the process for me. I live out of state, and he offered to overnight the phones to me. I received them very quickly, and I opened up the boxes to find that both phones already had all the accessories put on them! Zach went the extra mile for me and I'll be going to him for all my cell phone needs from now on. read more

When my LG G3 wouldn't turn on--and less than 16 hours before I had to fly out of town for a week--I looked up yelp reviews to decide where to go for immediate help. The reviews for this location do not lie. Rich helped me set up a new phone while also reducing my monthly bill, and somehow made the experience of dealing with a phone's premature death enjoyable. I would highly recommend this location over any other in Philly. Really cemented my loyalty to Verizon. read more

I just left the Verizon store, and it was the best experience I have ever had getting a new phone. Alex and Adam helped me, and they gave excellent customer service. Dealing with getting a new phone has plenty of hassles, especially for someone like me who is not great with electronics, and they were great at patiently finding creative solutions to my problems. I highly recommend this Verizon store and will be recommending it to all my friends in the future. Thanks guys, hopefully I do not need to come back, but if I do will definitely be coming here. read more

Great customer service, very helpful, gives good information about their products and services. Very Friendly and knows how to entertain new customers as well as current customers!!!!! read more