This place is the definition of shady.
I first came in and asked about fixing my broken IPhone 6 screen. Pretty simple right? No at all.
#1: After telling me it would take about an hour, the owner said, "when you come back, bring cash and I won't charge you tax." I'm confident this practice happens with a good amount of customers since their entire experience is un-professional. Knowing this, I have submitted a Form 3949-A to the IRS and will be following up with the authorities.
#2: After returning an hour after drop off, as instructed, I was informed that the newly installed screen was, "defective", I began to question how a brand new screen would not work out out of the box. As I continued to question into their broken story, the owner become quickly upset with me.
#3: His solution to the issue was that he was going to call someone to get a new screen delivered. After waiting 30 minutes, this person arrived but not carrying a new screen. The had a screen the entire time, none of which are housed in packaging (probably repurposed from old phones they buy).
#4: After 3 hours, my phone was finally fixed. Yeah right, the phone looks like 5 year old fixed the screen. There are visible gaps between the screen and the frame of the phone and the bottom right of the screen moves when pressed.
#5: When I said back to them that there was no way I was going to pay $80 for this type of quality, the owner grabbed the phone out of my hand and took it to the back. Saying when he gets money I'll get my phone.
#6: Certain sections of my screen have to be pressed multiple times to work. This didn't happen with my broken screen phone.
#7: To try to save face: he wrote on my receipt that the screen has a months warranty. To bad the receipt looks about as official as a kindergarten drafted document.
Everyone, I know it seems tempting to go with a cheaper options when getting your phone fixed. Let me express to you that $20 in saving is not worth dealing with this unprofessional shell of a company. Please go with the professionals.
Again, I have contacted the authorities and IRS about the tax fraud and will also be contacting the BBB about their horrible tactics. read more