Disappointing Customer Service Experience
I am extremely disappointed with the level of customer service provided by this company. Sadly, my experiences have consistently shown a lack of professionalism and timely response. It's disheartening that no one ever responds back promptly, or sometimes, not at all.
My interactions with Kelly, who shares the same last name as the owners, have been particularly disconcerting. Despite the expectation of a certain level of pride and dedication, her behavior has been consistently rude and unhelpful. It's truly unfortunate to see such a disregard for customer satisfaction within a company, especially from someone who is directly associated with the owners.
I hope the management takes this feedback seriously and works towards improving their customer service standards. As a customer, I expected much more from a business, and my experiences have left me deeply dissatisfied. read more