Do not go to this place. It is a complete rip off and the people are incredibly rude. I got my…read morescreen "fixed" here, they put a broken screen where the color and brightness was visibly off. I brought it back twice. They had my phone for over 6 hours and was not fixed. The man argued with me and said he would have to put the cracked screen back on to get my money back. I am so in disbelief with how terrible the service was. I love supporting small businesses but definitely do not support this business.

I had a very positive experience at Michelle Wireless. I needed to get a replacement flip phone for…read morean elderly woman who can't use smart phones and the clerk was very helpful getting us set up with a new flip phone and new service plan. He did all of the grunt work of calling the service company and getting her account number to switch her current phone number to the new phone/plan. He was very polite and friendly, and it only took about twenty minutes. It felt so much easier and simpler than if I'd gone to a store of a big company (especially since many don't even sell flip phones anymore!)

My daughter needed a new case, but we got there 1 minute after close as Tawon had just locked the…read moredoors for the night. We thought we were out of luck. But Tawon opened the door and still asked if he might be able to help. When we said we just needed a case, he ushered us in and helped us find one. It was a really nice gesture & saves us from having to drive to the next town. Thank you!

The manager Scott is rude and disrespectful towards…read morecustomers. My father went in a couple days ago to get a screen protector put on his phone and after 2 days the screen cracked. He went to get it replaced and was told that it was my father's fault. Scott would not replace the screen. My dad is elderly and on a fixed income, so my dad was upset that being a longtime Verizon customer that the manager wouldn't help him. Scott told him to get the "f*ck out of his store" and that he hates dealing with my dads "kind". Really?! Great way of being professional Verizon and having this guy represent your company. My family and friends will tell everyone we know how my father was treated and will be filling a formal complaint. Don't go to this store!!!!!!

I was having trouble with my iPhone 15 and contacted the chat line. Because I have the monthly…read moreinsurance protection, I was told I could go to an authorized dealer and have it repaired or replaced. The North Wales (Montgomery Mall) store was the most convenient so I went there and Shre was great! He suggested I get it replaced and quickly contacted Verizon to set the wheels in motion. He knows how to talk with them and get results and by the next day I had a brand new replacement at my door. He explained how to transfer all the data and also offered to do it for me if I wanted to come back. I felt safer that way and all went smoothly. He patiently explained how to make sure all my data ad been transferred and then how to wipe clean my old phone before returning it. I'm not very techy and I very much appreciated his patience and clarity of information. I highly recommend Shre's expertise and customer service and he will definitely be my "go-to" with any issues in the future.

I had a great experience yesterday all due to the help of John!! Super personable, patient and…read moreinformative. He explained everything from updating my plan, to upgrading my phone. Cannot recommend this location enough !

Pretty good if you go during the week. During the week you…read moreare warmly greeted by whomever is close to the front door and you're assisted quickly and with ease. Saturdays are tough so I try to avoid if possible. Today Tuesday, I was able to pay my bill in about 90 seconds and pick up a remote to replace my Non-functioning one in about another two minutes. Good experience.

Service is terrible. Turnover is huge It's a revolving door…read more Trying to fix THEIR problems Became my problem I don't need to spend my (golden years) in a internet store I loved Comcast, I don't love Xfinity Again big business destroyed service that We have every right to expect

I went to Manayunk iPhone repair for a second opinion. Apple "genius" suggested a costly…read morereplacement. iPhone repair is HONEST. My phone did not need a repair and they simply turned up the volume

Rest assured, Matt's a sharp guy- only one who could figure out the charging issue with my iPod…read morethanks to his circuitry knowledge. Easy to contact, communicate with, and he corrected a small mistake by going above and beyond. Definitely ate a loss to get me right which says a lot about his ethics.

Gene is the best! Wouldn't go to anyone else for my cell phone needs. Thank you for putting your…read morecustomers first!

We have verizon phones. My wife had a problem with hers. She looked on line but was unable to fix…read moreit so we figured we'd go to the company store where they sell these. uh, no. The clerk , you know the guy who works with these things everyday and you figure would know them inside and out starts googling them to see what to do. My wife told him she tried that already and he asked he 'oh what did they say" making it clear he could stop his search if she had the answer. In England, this is the point where you look at someone and say "Give your brain a chance." He seemed to completely miss the point that had the online stuff my wife looked up worked, we wouldn't be there asking the so called expert. The 'expert,' unable to get direction online or thinking to ask anyone else on the staff was unable to help us. So if you want to BUY a phone. I'm sure they will be happy to take your money in a transaction needing little more skill than one that would also include the phrase 'you want fries with that?' But If you have a problem with the product THEY SELL. If you need actual help BEYOND WHAT YOU CAN FIND ON LINE for yourself online, you might as well ask a ham sandwich for help. At least you'll feel better after eating the sandwich, you don't after leaving this place. (we took the phone to best buy and they had it done in 15 minutes.)

Amazing service great people. Fast service same day pickup. So thankful for your help!read more

Great expierence overall! Came from t-mobile insurance and they were very quick and helpful. I was…read morein and out with a phone within an hour. Definitely recommend!

I arrived today to have my iphone serviced. the staff greeted me promptly and began assisting me…read moreeven before my slotted time. my phone was difficult to work with due to an unforeseen tech issue. the staff handled the situation professionally and with a lot of patience to resolve the issue. I work in the service issue industry and appreciate great customer service! great job CPR Willow Grove.

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.