Excellent service and thoughtful consultation. They really listen to your questions and help you to…read morefind answers.

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

came to this store to have my phone repaired and also to look at purchasing a phone. The experience…read morewas extremely disappointing and unprofessional. The man working there (very thin, around 50 years old, with a black beard) first told me to leave the store so he could pray during business hours, which was already inappropriate. During the time he was repairing my phone, he made repeated comments with a sexual undertone and behaved in a way that made me feel very uncomfortable. On top of that, he sold me what turned out to be a fake Chinese iPhone and replaced my original screen with a very cheap low-quality one (around $13 value)for 170 $ When I later asked for a refund after discovering the phone was fake, he denied ever selling it to me. When I tried to address the issue, he started yelling aggressively and behaving in a completely unstable manner, so I had no choice but to leave. I reported this place to right departments

I didn't do my due diligence and in a hurry to get my phone back up and running I went here. And…read morebeing too lazy to redownload all my apps and signins I decided to have my cracked screen replaced here instead of using insurance....BIG MISTAKE! I'm out $100 and still have a broken phone just in a new place. Not to mention when I got my phone back from " being reapired" the speaker had mysteriously blown then less then a week later my $100 new screen and glass just comes unglued and falls completely out breaking the connection to phone. Go back and he begins to say it structural and not covered..B.S.- lousy workmanship! Ps. Phone has been in a shockproof case since replacement, plus I didn't drop it, it just popped out! Unimpressed and disappointed!

05/22/2024 was told ups needed a signature in person and I have to be home between 11:45 3:45 and i…read moreneed to wait and by 3:45 I receive a message from ups my phone has been delivered...never signed anything. I called the store and ups to tell me that I received it,when I said I didn't the manager (Tiera) asked for my id to just scan it and tell me it's reported stolen now!! And no response from customer service. So disgusting and lies from each person who was helping.

12/24/19 I can't tell you enough how much I HATE shopping…read morefor phones . It always takes forever and yesterday was no exception. Really the worst part was the wait. I did enjoy the service of being able to be free to put myself on the waiting list and walk around the shopping center. Anyway I went back to the store after about 45 minutes because the estimated wait was 49 minutes. I still waited at least 10 minutes. Of course I come to find out that the text service was having issues so notifications failed to go out. Ugh of course. Anyway the time when you finally got to see a t mobile employee wasn't bad. The person who helped me did not tell me his name but he had beautiful sleeves of colorful tattoos that I openly admired. He was awesome and answered all my questions. I have a love/hate relationship w Apple but I upgraded to a lavender iPhone 11. I appreciate the ease of use but I hate Apple in other ways. I'm just glad I'm done with phones for the next glee gears. And- I even lived to tell about it! Merry Christmas to me

Shout out to Caitlin Lavelle & Luis Rodriguez…read more. I walked into the store with a problem that two other stores basically told me sorry nothing we can do for you. They never stopped trying for hours to correct this unusual problem. even with others customers coming in they stuck with me to figure it my problem Amazing service for both of them. This Verizon store is AMAZING. THEY DID FIX MY PHONE WITH SKILLFUL KNOWLEDGE BETWEEN THE 2 OF THEM. THEY both deserve recognition .. they did a amazing job.. They are an asset to that store and their attitudes and smiles on their faces just made me feel less upset I am so relieved to have my phone working again thanks to them..A BIG THANK YOU GUYS ... YOU ROCK!!!!! THANK YOU ALEX AND PATTY S

Extremely professional. fast service and very friendly…read more Highly knowledgeable and customer service is one the best i have experienced with cell phone service. I recommend this store over any in the area . This is an actual verizon store and can solve any issues. I will never go to third party verizon shops again . This is a real corporate store .

Great store spoke with the employees very educated in what they were talking about really helped me…read morefind the best phone for me they asked the right questions about what I wanted and didn't try to push me in any direction great service I will be coming back.

I walked into the store, no one at the front desk, I hear "Yo what's up?" The employee…read more(Representative for the store and T-Mobile) was in the back of the store, feet up on the desk, on his cell phone. I wanted to return a Cell-Spot, the rep said, " Take it back to where you got it." I told him, I got it from T Mobile, and had if for several years, and I needed to return it before they charged me. "We can't take anything back that old"... I looked at him, he then tells me I need to calm down "We ain't a corporate store" (My first mistake was going into a non-corporate store!) Do yourself a favor, GO to a corporate store, anyone the greets a potential new customer "Yo what's up." should get additional training. the first impression is lasting.

I purchased a new google phone on August 31 2023. I did all the things needed to get the discount…read morethey told me would get. The installment price was supposed to to 10$ monthly after discount from 20.43. After 2 months still no sign of discount. Went back to store and told might be another month or 2. After talking to robot agent online today for 45 minutes directed to live agent after waiting 15 minutes and spending 30 minutes with him was told had to go back to store. That was wrong phone they gave me should have been google7 pro discounted not google 7. Went to store this morning Dec. 26,2023. Was told nothing he could do. Sorry for mistake but am going to end up paying 360$ more than was told over life of installment. He couldnt exchange phone or honor what was told because was 4 months ago. A classic run around I have been with ATT many years in fact just switched to their wireless internet. Will def rethink when contract up. AVOID.

Be very careful of the upgrades and promotions at this store! They will tell you that with the…read morepromotion that your monthly bill will actually go down so you end up with these ghost lines on your account and when you call ATT to remove them, they tell you that they are part of a promotion and can't be removed without a fee - I have two lines that I can't remove unless I pay 400$ and 500% respectively and my bill did not go down. Just be careful and call the ATT number for confirm all upgrades and promotions to confirm new costs. My mistake, fell for it twice, but they know exactly what they are doing and the ATT main number confirmed that they get commission on those upgrades and promos. FYI

I came in here very first time to pre-order the AirPods Pro3…read more I encountered Joan and he what's awesome and very engaging. I can talk and he was OK and was talking right along with me. He was very helpful. Answered all my questions and showed me products. That were pretty cool that I wasn't even aware of. He was very patient with me as well. Overall everyone in the store is nice. There was no wait time and everybody was knowledgeable of the products I will stop here in the future if I needed anything.

I've been an Apple customer for over 20 years, which makes this review especially disappointing to…read morewrite. I bought my first Apple laptop in 2003 while I was in college studying photography, waited in line for the original iPhone in 2007, purchased a 27" iMac from this very store in 2009, and have since purchased countless iPhones, iPads, AirPods, Macs, and other Apple products for both myself and my family. Until this weekend, my experiences with Apple had consistently been excellent. I walked into the King of Prussia Apple Store fully intending to purchase a new 14" MacBook Pro. I already knew exactly which configuration I wanted and only had one question before buying. The first employee I spoke with seemed largely uninterested. After briefly answering my question, he suggested I come back because I didn't have the 2019 MacBook I was replacing with me. Fair enough. About 45 minutes later, I returned, ready to purchase the computer. Unfortunately, the second interaction was much worse. The employee I approached barely acknowledged me, avoided eye contact throughout the conversation, and seemed far more interested in looking around the store than helping the customer standing directly in front of him. His instructions were simply to "wait at the table" and that it "could be 20 minutes or longer." When I asked if there was a waiting list or if he could take my name, he said they don't do that. I even asked whether I could place the order online for in-store pickup while standing there. He told me I would still have to wait, but at no point did he try to help me find a solution or make me feel like my business mattered. I've spent more than two decades in sales and customer service. I understand that stores get busy. I don't expect immediate service every time I walk in. What I do expect is for someone to look me in the eye, listen, communicate clearly, and show that they actually care whether I have a good experience. I left the King of Prussia Apple Store without buying the MacBook. Three days later, I walked into my local Best Buy, where someone greeted me almost immediately, answered my questions, helped me place my order, and I was in and out in less time than it took for anyone at the King of Prussia Apple Store to meaningfully engage with me. As it happened, Best Buy was also running a promotion that saved me $500 on the exact MacBook Pro configuration I ultimately purchased. I recognize that sale was specific to the timing of my purchase and may not be available for everyone, but in my case, what started as a frustrating experience ended up being a blessing in disguise. My intention isn't to criticize Apple as a company. I still believe they make outstanding products and I've been a loyal customer for over two decades. My disappointment is specifically with the customer experience at the King of Prussia Apple Store. When you walk into a store carrying one of the world's most respected brands, especially in a destination like King of Prussia Mall surrounded by retailers known for exceptional service, you expect a high-touch, premium buying experience. Instead, I found that experience at Best Buy. Before assuming the Apple Store is the best place to purchase your next Mac, I'd encourage you to explore your local Best Buy as well. You may not only receive better customer service, but you may also save hundreds of dollars like I did. I sincerely hope someone from the King of Prussia Apple Store reads this review because I don't think the issue was product knowledge or store traffic. It was a lack of genuine customer care. Apple has earned its reputation by delivering exceptional experiences along with exceptional products. I hope this location gets back to doing exactly that.