I had a great experience working with Marshall to purchase a refrigerator and oven. He went out…read moreof his way after the point of sale to answer questions, set up delivery and instillation. I couldn't ask for better customer care. I'm a customer for life. Do yourself a favor and ask for Marshall Dave D

I specifically chose National Appliance Warehouse because they promised a level of expertise and…read morecustomer service that justified buying from a specialty appliance dealer instead of a big box retailer. My wife and I built a new kitchen addition onto our home this year, and after spending hours researching appliances and where to buy them, we chose National Appliance Warehouse because they emphasized that they would help us select the right products, stand behind what they sold, advocate for us with the manufacturer, and handle any warranty issues that might arise--even years down the road. That was their sales pitch, and it was the reason they earned our business. Unfortunately, from the day our appliances were installed, that has not been our experience. We purchased a Thor professional-style range along with the matching Thor hood that was recommended to us. From the day it was installed, the hood has never performed properly. During normal cooking, it fails to remove smoke from the kitchen. Within minutes, the smoke is bad enough to set off the smoke detector in the next room. This isn't a cosmetic issue or a matter of preference, it is a functional problem that has existed since day one. When I contacted National Appliance Warehouse, I was immediately directed into Thor's warranty process. After weeks of delayed communication, I was told to locate and pay for a third-party service technician because Thor claimed they didn't have one in my area, even though I live just 15 minutes from a major city. That technician documented performance concerns and noted that the hood may not be properly sized for the application. Looking at the installation, the hood is also noticeably shallower than the range itself and does not extend over the front burners. After more follow-up on my part and very little communication from either Thor or National Appliance Warehouse, Thor eventually located a technician and sent him to my home. He spent only a few minutes at the house, most of that time outside looking at the exterior duct vent, which was never the issue. He never inspected the hood's motor or blower assembly. When I asked questions about the hood, the range, and whether the hood's airflow was appropriate for the range's BTU output, he wasn't able to answer them. After speaking with his manager, he returned with paperwork stating there was nothing wrong with the hood and asked me to sign it. I declined because it did not accurately reflect what we had just observed. Throughout this process, National Appliance Warehouse has maintained that because the hood is Thor's matching model and was a special-order item, they have no responsibility beyond offering to sell me a different hood at an additional cost. That's the most disappointing part of this experience. Whether the hood is the correct model on paper is beside the point. It has not functioned properly since the day it was installed. This is the point that has been lost throughout this entire process. My complaint has never been that I simply wanted a different hood, it has always been that the hood I purchased has never worked properly. I escalated my concerns to Scott, the General Manager at National Appliance Warehouse, hoping the company would stand behind the products they sold as promised. What began as what I hoped would be a productive conversation became increasingly dismissive. Rather than acknowledging that the hood had never functioned properly, the discussion shifted to repeatedly explaining why National Appliance Warehouse was not responsible and offering to sell me another hood at my expense. I'm now left with a brand-new kitchen and a ventilation system that has never worked as intended. Instead of helping resolve the problem, the proposed solution is for me to spend even more money replacing a hood that has never functioned properly. I wasn't asking for anything unreasonable. I simply wanted National Appliance Warehouse to stand behind the products they sold by exchanging the hood or working toward a fair resolution. Instead, the responsibility has been pushed entirely onto me, despite the promises that were made when they earned my business. I genuinely wanted this experience to end differently. I would much rather update this review to say that National Appliance Warehouse stepped up, stood behind its customer, and made the situation right. I hope National Appliance Warehouse chooses to resolve this matter. If they do, I'll gladly update this review to reflect my complete experience.

Very nice people, good prices though the selection is limited. I have bought two appliances from CB…read moreJoe. The person who sold them to me was very nice and took care of me quickly.

Buying a refrigerator in pandemic times is something special, to say the least. When my repair…read moreguy pronounced the LG refrigerator that came with the house as too expensive a repair to be worth it, he recommended one of the local appliance stores and a few specific ideas on refrigerators. With my list handy, I called CB Joe's as well as two others. CB Joe's had a model close to what I was looking for in stock (a rare find these days). They could also deliver before Thanksgiving (one of a kind). The gentleman on the phone was knowledgeable, helpful, patient, and he didn't try to up-sell me. The price was good, and the service was great. The delivery team encountered some issues (truck got stuck and had to be towed), but they stayed in touch updating us throughout the day. They were fast (once they got here), friendly, and got the job done. If I need another appliance, I'm going to CB Joe's (or calling them , if we're still in a pandemic ;) ).

I went there to look for new kitchen appliances, and the experience was disappointing from start to…read morefinish. The staff was rude, and I was told I needed an appointment. I had called ahead to ask whether the models I wanted to see were in stock and was told they were, but when I arrived, they weren't. Instead, I was told to go see them at National Appliance Warehouse and then come back because they would price match. That struck me as very unprofessional. It seemed like they were using other companies as their showroom because they didn't actually have what they advertised on display. I also noticed several older models being presented as if they were new. I could be mistaken, but that was the impression I got. One thing that really stood out to me was that it appeared one of the refrigerators on the showroom floor was being used to store an employee's lunch. Maybe that particular refrigerator wasn't actually for sale, but it wasn't marked as such, so it gave the impression that the display appliances were being used by employees. I could be wrong, but that was honestly how it looked to me. The delivery times were also much longer than expected. When it came time to place an order, I found out the appliance would actually be shipped from another company rather than directly from them. That made the entire process feel like they were brokering the sale instead of selling inventory they actually had. Several of the appliances also had small nicks, dents, and marks, yet they were not labeled as scratch-and-dent items. In the end, they didn't earn my business. Buyers should do their homework before purchasing and make sure the products they're expecting to see are actually available before making the trip.

I'm a kitchen designer and recommend Big Centric to all my clients. I have used their services for…read morehundreds of projects and my clients are always very pleased with the personal service and great prices. I use them for all of my home appliances as well and have always been thrilled. Their delivery teams are amazing too. Can't recommend Big Centric enough!

Consumer Warning: Do NOT Purchase from DH Appliances 4 Less (Jackson & Ewing, NJ)…read more We purchased an LG washer/dryer tower from DH Appliances 4 Less, trusting their website's claim that "ALL APPLIANCES FROM OUR LOCATION ARE NOT ONLY THOROUGHLY TESTED BEFORE LEAVING THE STORE, THEY EACH COME WITH 1 YEAR FREE CPS WARRANTY." He even told me that the only damage to the appliance was a small dent on the side, which he pointed out. Unfortunately, this turned out to be false. The appliance they delivered and installed was faulty and flooded our home, causing over $100,000 in damage. The owner, Andy Han, came to our house and we have a video of him promising to reimburse us. We asked about going through insurance, he said he would pay out of pocket. He quickly took the washer/dryer back, assuring us he would follow up once we assessed the damage. But we even had to dispute the charge through our credit card just to get a refund. One year later and numerous attempts to contact him and after hiring a lawyer at our expense, there has been no follow-up or any reimbursement from him. His website still falsely claims that every appliance is tested. This business is deceptive, dishonest, and irresponsible. Avoid DH Appliances 4 Less at all costs

GREAT PRICE AND EXCELLENT SERVICE！ The price is much cheaper…read morethan other places, and they deliver to me really fast!

Very helpful & courteous staff, no pressure, and a good selection, we were interested in Thermador…read moreappliances, and we did not have to ask about the special BOGO the manufacturer was offering, it was posted in the store. There was no run around. Our salesperson Judy did not try to upsell us an expensive warranty or anything else. We went to 5 stores, ABC was, by far, the best. You don't hear as much about them as you do some of the others, and I don't know why. We got straight talk, and a decent deal. They also deliver, install, and service what they sell.

This is the worst appliance company ever on the planet!…read moreAvoid them at all cost. Sales is ok- but after sales service has to be the most unfriendly unhelpful disrespectful I have ever experienced. Jimmy and his team are to be avoided.

Taylor King Recently…read moreshopped at the Sears Hometown & Outlet in Newark, DE. Never shopped here before. Suggested by my mother. Recent college graduate moving into apartment in Philadelphia. Sales Person: Chip Finch was wonderful and very helpful. Found an inexpensive refrigerator and queen split box spring. Also purchased household things: sheets, comforter, etc.. Chip even assisted us in caring our purchases to the car. He also suggested a great place for lunch. Chip was an excellent sales person on a Sunday afternoon. I recommend shopping with Chip at Sears Outlet.