Very Timely and honest service. They were very responsive, came the same day and offered sound…read moreadvice.

Timely and competent. After assessing the noise problem in my GE Hotpoint washer they returned…read morewith the obvious parts and replaced them. When some noise continued they ordered an additional spring and returned to replace it at no additional charge. Problem solved!

My last visit to Mrs. G's on Route 1, Lawrenceville, NJ before the one yesterday, was more than two…read moredecades ago when we modernized our kitchen. The place is in its third generation of family ownership, and has been seriously spruced up in the intervening years. Our 40 year old side by side refrigerator finally gave up the ghost last week (compressor) and it was time for a replacement, as parts for these old contraptions are hard to find. We decided to check out this old school appliance store before moving on to Best Buy or Costco. We wanted to talk to a knowledgeable salesperson before trying someone well versed in computers and TVs, but bored by household kitchen appliances. "Mike," was the right guy. He knew the skinny on kitchen tech, and was pleasant about educating us. Turned out the prices were identical to the other places, had real inventory and the ability to deliver, install and remove within days of purchase, rather than weeks. We opted for the Frigidaire Gallery model, which is basically still American made, and the right size to fit in our washroom next to our other appliances as our back up refrigerator, which the old one had become when we updated our kitchen 20 years ago. Mike took us through the process, had the piece in their warehouse, arranged for favorable financing (12 mo., no int.), with delivery in 2 days. True, there was a reasonable delivery charge, and cost for removing our old dinosaur, but they use their own people to install, not independent contractors. Overall, worth a bit more for the time and convenience, and having someone to call if something goes wrong. We were so pleased by the professional, yet human interaction, that we decided to also purchase a new stove hood exhaust stronger than the one that came with the our stove. It was never able to pull enough cooked air out of the kitchen to vent outside. This may be a continuing saga as the new equipment is delivered, installed and used in life. Let's hope for the best.

Aurora went above and beyond to help me. Her Customer Service was invaluable and I honestly don't…read moreknow what I would have done without her help and support. Aurora was Exceptionally attentive and Professional. She truly is an asset to Mrs. G's. Thank you so very much!! Jackie

One very good experience-- let me tell you. My Kitchenaide dishwasher quit one night, I had an…read moreextended warranty from when I purchased it 2 years ago at Home Depot. Called Home Depot's service number, went through a little troubleshooting, and they gave me a case number, said they would place a service order with Quality Repair. It was Columbus Day weekend, and we use a lot of dishes. Anyway I was nervous, reading many negative reviews on Yelp, so I called their answering service, left a message double-checking that service tech would come by on Tuesday. Tuesday morning 9am I called to confirm, and sure enough I was on the schedule. Junior showed up a few hours later, it took him ten minutes to discover that the motor was dead, said he would order a new one, and that they would contact me when they received the part. Yes we washed many dishes for a few days, but Wednesday morning of the following week he was back with the new motor, installed it in about an hour, and we are back in business. NO COMPLAINTS, THEY DID A GREAT JOB WHEN THEY SAID THEY WOULD, THANKS!

I would give a zero if I could. Horrible company, even worse customer service team. They are…read moredisrespectful, unprofessional, and scheduled me outside of my availability. In addition, they hung up on me twice while trying to file a complaint about how I was treated by their customer service team. They constantly interrupted me and would not let me even finish a sentence before cutting me off. The also accused me of interrupting them as they were interrupting me speaking. They would not listen to me when I tried to explain I had not finished speaking. The man I spoke yelled and said I already answered his question and would not let me continue speaking, even though I was not finished explaining what happened. They refused to provide their names and kept hanging up and refused to allow me to speak to a supervisor. You are better off calling literally any other company out there.

Horrible customer service. After I enter the store I said hi to the sales woman in the store, she…read moresimply walked to the office taking on the phone and smoked cigarettes. Waited 5 more minutes for her to come but it never happened. I simply walked away. Was one of the worst experiences I ever had, it made me wonder how they could stay in business

STAY AWAY! The manager Renee is flat out rude. She is used to dealing with slum lords and low class…read morepeople. The dryer showed up with GUM, YES GUM in it. Then she replaced this dryer with another that literally sounds like an airplane landing. She then could not find a happy medium with a customer for a delivery time. She is incompetent, which is funny considering she's managing a sheet hole, refurbished appliance center in Trenton. She's rude, which I guess ghetto clients are used to. And she probably smells, based on the appliances I've received. My landlord fired her after so many complaints from me and other tenants. Whatever you may save in money, you'll lose in time, frustration and quality. Stay away! You've been warned!

These guys are pros through and through! We had several estimates to remodel our kitchen and the…read moreowner carefully reviewed all the specifics of what we needed. They have a quaint little showroom in Lawrence and they are very accommodating to help you get what you want. Lucas handled the day to day construction and exceed our expectations in completing the renovation. Please Feel free to reach out to me directly On Yelp If I can answer any of your questions regarding the workmanship! We LOVE our new kitchen!

The "wizards" installed a brand new kitchen with new appliances but forgot to secure my dishwasher…read more After a month of being aware of the issue and completely unresponsive, Milosz finally sent his guys back and they left me with a dysfunctional drawer that I can't open when my standard size dishwasher is closed. Milosz has since not answered for how this happened or even bothered responding to messages. Good luck if you work with them bc clearly the design process is seriously lacking. Also watch them closely during your Reno. They gutted my kitchen and walls completely and started putting up new cabinets before closing the walls behind it, including a wall that backs up to my garage.

Overpriced by almost 50.00 on two different items that didn't help fix the appliance. Despite the…read moreone item not even being packaged or having a upc symbol when I bought it I was told that it's non-returnable. Rude, and condescending. This is a perfect example of why people shop online more often.

I recently had my dryer go down on a Friday morning. After troubleshooting for sometime over the…read morephone with my wife, we figured out that it must be an internal part :(. I took the dryer apart on a fun filled Friday night guided by a DIY YouTube video and identified the parts I would need. A friend recommended giving these guys a call the following morning to see if they had the parts I needed, which they did! The girl on the phone was pleasant and helpful. Although the parts were almost half the cost on an online website with following day delivery, the phrase "Happy wife, happy life!" cancels the difference out immediately! When I arrived the girl behind the counter remembered me from our phone conversation and quickly gathered the repair parts for check out. The inside of the building was clean and organized. The older odds and end parts in their display cases gave me flashbacks! It made me feel old, but at the same time had me smiling and remember visiting mom and pop stores like this one with my father when I was a kid. I know some online sites can be cheaper, but in my humble opinion you have to support small brick and mortar businesses like this! My dryer is running like new and my wife is happy. Thanks for the assist guys!!

Highly recommend! Artem responded immediately to my inquiry when my dryer stopped spinning. He was…read moreable to arrive within an hour for the repair! He was very thorough with explaining what needed to be repaired and had very reasonable prices. He was incredibly focused on the details and very courteous. We will definitely be calling him again for our appliance repair needs!

Artem was very efficient and quickly assembled a 6x4x4 ft (nearly 200 lb) patio storage shed. He…read morearrived promptly and got right to work. Good job and cleaned up afterwards. Will definitely be calling him for future handyman projects! Thanks, Artem!