I would give a zero if I could. Horrible company, even worse customer service team. They are disrespectful, unprofessional, and scheduled me outside of my availability. In addition, they hung up on me twice while trying to file a complaint about how I was treated by their customer service team. They constantly interrupted me and would not let me even finish a sentence before cutting me off. The also accused me of interrupting them as they were interrupting me speaking. They would not listen to me when I tried to explain I had not finished speaking. The man I spoke yelled and said I already answered his question and would not let me continue speaking, even though I was not finished explaining what happened. They refused to provide their names and kept hanging up and refused to allow me to speak to a supervisor. You are better off calling literally any other company out there. read more

Quality has expanded in the last few years. As a long term customer Junior has been a god send. He fixed my air conditioner and stove effortlessly as well as explaining the process of how to keep it clean. He answered my questions with patience. read more

This company is very professional and reliable I had called quality repair three days before Christmas to get my Range repair my oven was not heating the technician came out and completed the repairs same day I am very grateful. Thank you quality repair read more

I had an appointment to get my refrigerator repaired by quality repair 12/15 /24 the technician was very proficient it took him like an hour but my unit is working very well read more

They were the rudest company I ha e ever dealt with. Had an appointment and showed up an hour late with no call to let me know that they were running late. They never pick up their phone and if they do they hang up on you. HARD TO BELIEVE STILL IN BUSINESS. read more

Appointment contracted through Assurant extended warranty. They do not answer the phone, do not return messages left, nor do they offer any updates. They also DO NOT SHOW UP. If you have an extended warranty from Assurant call them and make sure to schedule with a different service. read more

There is no way to describe this fraudulent entity. They get work through appliance insurance companies like Assurant. Why are they in business? You can't get them on the phone, they don't answer emails (they have a gmail account email)., they don't have a web site. Totally horrible. read more

AWFUL! They were recommended by our insurance co. so we were stuck with them. We found them to not respond, and when we got through, the person answering the call was plain rude. They took 4 weeks to come back with parts. By then we had gotten our problem solved elsewhere. DO NOT use them. read more

The ABSOLUTE WORST COMPANY EVER! DO NOT DEAL WITH THEM. After FOUR appointments that they never kept to repair a dryer, I called and spoke to a NASTY REP, Ms. Harris. She was combative, rude, and unapologetic with regards to my situation. She told me she had pictures of the repair man being at my door ffor one of the appts. proving that no one was home but wouldn't send me the pictures. HE WAS NEVER AT MY HOME. Yesterday, she said the repair man couldn't show up because there was a "situation" in the office and no one could come in and they couldn't call anyone because they didn't have any access to phone numbers! REALLY???????????? It's 2022, after a major pandemic, where EVERYONE worked from home. You can't tell me that there wasn't a way to get into the office computers from home. And, I don't give a flying crap what the "SITUATION" was - after FOUR appointments that I was stood up for, there is ZERO EXCUSES in my book as to why no one showed up yesterday without a courtesy call! I asked her for the owners name, she would not give it to me. I asked her for the website, she told me to Google it and hung up on me. (This, by the way, wasn't the first call made to this company. Each one ending in a mysterious "disconnection" by the rep.) DON'T WASTE YOUR TIME WITH THESE PEOPLE! THEY DON'T CARE! If I could have given ZERO STARS I would have!!! I DID NOT HIRE THESE PEOPLE, NOR WOULD I EVER. THEY CAME WITH THE SEARS SERVICE CONTRACT SO I DIDN'T HAVE A CHOICE AS TO WHO WOULD DO THE REPAIR WORK. STAY AWAY FROM SEARS, THEIR CONTRACTS, AND THIS COMPANY!!! read more

Read all these bad reviews and believe them. Quality Repair is TERRIBLE, TERRIBLE, TERRIBLE. If you manage to reach them by phone, they are rude and hostile with no provocation. They don't return phone messages. They don't respond to emails. And they don't show up: twice I had appointments and twice they were no-shows. This was the WORST service experience I've had in many years. There are much better options out there so if your insurance company offers Quality Repair, insist on another company. read more

DO NOT USE. I had a 4hr window, I called within the window to get an updated ETA. I was told they could not give me an update but they would be coming within the window they gave me. Well, that was a LIE. Not only did they not show up but they never even called to let me know and now they don't even answer the phone - during the business hours on their recording. Don't waste your time with this company. I should've read the other reviews before bothering with this company. read more

All the one-star reviews are accurate. This place should be investigated for fraud. They stood us up for an appointment and never called. I had to track them down and reschedule. The repair guy showed up (with a teenage kid by his side). He looked at my temperature measurements of the fridge, said "oh, you did our work for us," said he'd call it in to the manufacturer's tech support and get back to me. I didn't hear from him. The manufacturer didn't hear from hem. I called technician support at the manufacturer--the tech guy said that the repair person should have inspected several components on the fridge. In fact, he hadn't even looked at the fridge. The repair guy did, however, give me some advice on temperature settings that defies basic physics, so maybe his company at least has a sense of humor. read more

I wish I had the option to not choose a star at all! This company is the worse I have ever come across! My husband purchased a windowless AC from BJ's Wholesale Club and they offered an extended warranty to cover replacement or repair for it. He purchased the extended warranty and apparently this is the company BJ used to service the product. Initially someone from Quality Repair came out to look at the AC and he determined that it needed a part which he said they would order. That was over a month ago :-/ Two weeks after the initial appt. and not hearing anything from them, my husband contacted them only to be told that the part came in, however they realized that another part was needed along with it. Clearly, they didn't know that beforehand. Now it's late Aug. and practically fall and while both parts needed to repair the AC are in, we have yet to see the repair person come back to repair it. We have had numerous appts. scheduled where either my husband or myself have stayed home to wait and no one showed! We actually have an appt. scheduled for today between 8am & 12pm and it's after 10am now. I called the company this morning and the rude customer service rep., "Whitney" answered and said she would call me back when she got in touch with a tech. I spoke to her at 9am and an hour plus later, have not received a call back. I contacted BJ's Warranty Company because clearly they do not research the independent companies they choose to use to service products or they would not have chosen this one. I was able to Google this company's number and on every site they came up on, there was a bad review. If it was that easy for me then I say SHAME ON BJ'S WHOLESALE CLUB WARRANTY COMPANY as well for probably just going with whatever company is the most cost efficient for them as opposed to one that will actually do the job and keep customers happy. So with all of that said, hopefully today will be the appt. this company actually shows up and to all those who may ever need repair for anything or whoever comes across this company, RUN FAST and don't think twice! SUMMARY: NO SHOWS TO APPTS.; RUDE CUSTOMER SERVICE REPRESENTATIVES; LONG TIME FOR PARTS TO COME IN; DEFINITELY WON'T CALL YOU BACK SO YOU HAVE TO CONTINOUSLY CALL THEM read more

Oh my lord, what liars! They have no idea what is going on. They work for multiple large corporations doing warranty work. I bought my applance from Home Depot and bought the warranty coverage. I have been trying to get repair for 3 weeks. Numerous calls to an extremely rude office, telling me the technician is minutes away and never shows up. I still cannot get my stove repaired or even looked at after 3 weeks. An absolutely ridiculously rude office staff. read more

No show after numerous calls saying they were around the corner and would be there any minute. I took a half day off for these jokers, don't trust them. They operate under several names, so make sure you know they all suck read more

All of the poor reviews below are the exact same experience I had (In NYC). They were sent to me through our appliance insurance (so I did not personally hire them). They do not show up for appointments. They only come when it is convenient for them, and if you are lucky and happen to be home, then good for you. Get yourself ready for a lot of frustration and no shows and lost time. They also do not call back or call to cancel or reschedule, and it is very difficult to get a person on the phone. Unprofessional is a nice way of saying how my experience went. read more

So I rent in NYC and owner has an insurance policy and they set up the appointment with these losers. Got an email that they would be at my apartment betwen 8-5. First thing that is annoying--no am/pm? Around 3:00, I start to call. They have a "service"--there is no person answering calls. I left a couple voice messages. Finally, called the insurance company--they couldn't get through, either. Now they are using another company. This place needs to be out of business. DO NOT USE!!! read more

This seems to be a bullshit company! Home Depot needs to get another company to make repairs. They never showed. Twice made an appt throught Home Depot. read more

I placed a service call. They never set up a time. A week and a half later I was home from work on a random day at lunch and they just happened to come by. Talk about luck. The chance of me being home then was slim to none. But the guy who fixed it was great. 5 stars for him. 1 Star for this company. read more

They were allotted appointment through Sears Home services to repair my washer & both time they did not show up. They do not have curtsy to call me back when they cannot fulfill appointment. Ridiculous service. And do not buy Sears Home Service plan . read more

if i could rate them zero would still be too high of a rating. steer clear, absolute worst, bad attitude there is nothing quality about their service extremely unprofessional calling them like pulling teeth, no reply. this supposed service provider - outsourced thru assurant was a total waste of my time. they no show and do not even extend a courtesy call, they behave like you owe them something, they should be grateful if they have customers. technicians do not know what they are doing let alone fix an appliance. stay away!!!!!!!!!!!!!! fair warning. Bronx , NY read more

My management company uses these guys as their repairman. WORST IDEA EVER. I took off half a day and waited around for them to show up. Never showed. They rescheduled for 2 days later. Never showed. Very unprofessional and huge waste of time. I should bill them for the hours I took off. In addition, I tried calling and they don't even have a voicemail. They also don't seem to reply to emails. Still waiting for my appliance to be fixed.... read more

Do not use them!!!!! The Extended warranty company contracted it out to them. They came to my home 8/19/2015 and I am still waiting for them to call to say the parts are in, after they said they would be back that Friday or Monday latest. I called and the nasty woman who answers the phone said there was nothing they could do for me. I had to wait!!!!!! I have three children and my son is autistic. I have been without a fridge for more than 30 days. read more

This shop should be avoided at all costs. They have no showed for several appointments, they lie to us on the phone, stating they will be at our home in a hour and then not showing up. Their customer service people are rude, and don't even bother trying to explain why they no-show for appointments. The other reviewer is right on, they trade under multiple names. My invoice from them says 22 Rockaway Avenue. The listed telephone number is 888-782-3151 If you encounter this company, for your own sake, do not engage in any business with them. You WILL regret it if you do. read more

These people are impossible to get in touch with. The absolute worst. They don't return messages, and have insane service windows which they don't adhere to. read more

Absolute worst. This is an example of a failing company that only gets business through Warranty services like Home Depot's, where the customer cannot do any diligence first. There's a reason for that. In my case, they failed to show up SIX times to appointments scheduled well in advance. The only time they did show up, they failed to bring the part needed to fix my fridge (known well ahead of time, mind you.) Avoid at all costs, and while at it, avoid the Warranty services that use them (such as Home Depot in NYC). read more

No show on day of apt. Even though appointment was scheduled 3 days in advance by Haier, they waited till 5pm the day before the appointment to confim and **cancelled** the appointment when they didn't get a call back. Morning of apt. a call to them resulted in my waiting for them 3 hours only to get told they wouldn't make it after all. Used by Haier, number given was 888 782-3151. Haier originally said JH Refrigeration would be calling. Not sure if that's the same company. read more

PLEASE READ THIS BEFORE YOU USE THIS HORRIBLE REPAIR CO. I dont even want to give them a star. In all my ?? yrs of life I have never been this disgusted with the service of a repair company. Everything I read on here is true, unreliable, shady, and the receptionist who makes the appt. is rude, LIES. The repairman never shows up. I lodged a complaint with Home Depot protection plan about this company. There is not enough room on here for me to tell you my horrible experience with quality repair so I'll be brief. Home Depot made my appt. for a Friday and the receptionist at quality repair calls the morning of the Friday appt. and tells me that they don't work on Friday and rescheduled me for the following Monday. I was outraged after taking the Friday off for nothing and I take the Monday off and sat around all day waiting and waiting, so I called her and she blatantly lied to me saying the repairman was coming. I then called Home Depot and they called her and she told the rep that the repairman had already been in my neighborhood and that I was not on the schedule for any repair. I hit the floor with disbelief. So with all that said...STAY CLEAR OF THIS CO. read more

I sent my AC to be steam cleaned, to extend the unit's functionality and not to have this company send me the unit back making a big noise and freezing.. This AC was working perfectly last summer before I sent it for steam clean., they returned a broken unit to me and wanted an extra $185. to fix it. read more

The worse ever would like to leave a minus review. Keeps you waiting all day and never shows up. I can not believe Frigidaire uses them for repairs. read more

I needed a repair on a washing machine that was under warranty. After calling another company I found on line whose repair person had a very bad attitude, I got this company's name from the manufacturer. They were courteous on the phone and made an appointment for a couple of days later which was fine with me. However, they called back and the repairman came in an hour. Great attitude and professional demeanor. They had to order the part from Germany and there was some mix up with the serial number which they made every effort to resolve. In a week they were back. Machine fixed perfectly and even adjusted a noise and vibration that the installer said had to be that way. Highly recommend. These bad reviews must be from competitors. read more

Look somewhere else for repair service. You'll have better luck stopping a stranger on the street and asking them if they wouldn't mind popping in to fix your appliance. They will not call you back as planned. The repairman will not show up when scheduled, no matter how many times you try to schedule it, no matter how many times you call to confirm. They'll lose your information, saying they have no record of it despite weeks of phone calls. Then they'll claim they did fix your appliance, when in fact nobody has ever come by. I don't understand how a company so deeply inept and useless can stay in business. read more

I feel for you Erin W. They did something similar to me: x-posted from citysearch review: These people ripped me off. Sent over a repairman who said I needed a new part. He collected his check, and then disappeared, leaving me with "Whitney", who answers the above #. After stalling me for 2 weeks, never calling back, finally resorting to hanging up on me whenever I called, my fridge still doesnt work. They never sent the part; I dont believe they ever ordered it. Im out the service charge, which should have been a down payment on ACTUALLY FIXING THE FRIDGE. read more

Haier uses this company for their refrigeration repair, and so under warranty I had to use them as well. I set up THREE different service appointments and they failed to show up to all three appointments. The only way this company could be less useful is if they didn't exist. read more

Worst service experience ever. Never engage with this company. They have promised a technician to service our air conditioner at least 9 times over the past month and have never delivered. This is a waste of time. I only wish I could give it an even lower rating. read more

would give them no stars if i could. the repair guy that i met is nice and quick/efficient. and that is the only good thing i can say about my experience with these people. best buy sent me a "refurbished" haier AC that didn't work, and this is the company that fixes it under the warranty. i've been trying for LITERALLY A YEAR to get them to come and fix it. they came once, and the guy said my motor was broken and they just had to get the new part in and install it at a later date. they've had the part for 3 months and every week i try to schedule an appointment and either i get a no-show after waiting 13 hours, or i get 'oh no one actually scheduled you for this appointment lemme reschedule you", or some other excuse. I'm always nice on the phone, and they're always quick to sass me and rush me off the phone, and they have hung up on me EVERY TIME I'VE CALLED. and every single one of the receptionists tells me they're the manager and they'll take care of it. It's been my NIGHTMARE. IF YOU HAVE TO DEAL WITH THESE PEOPLE - know that in manhattan they start downtown and work their way up. I live on 56th and Tenth, and it's "impossible" for them to get here before two (even though that's the window of time they give you). The higher up you live, the later they'll get there. Just know that when you're working with them and you can avoid most of the remarkable amount of suckery they might throw at you. read more

Don't be confused with this company the Quality Repair company Home Depot sends out is JH Refrigeration services at 888-752-3151/718-782-3151. They're the worst ever. The receptionist/supervisor even says she's the owner is worst. read more

Horrible experience with them. They give you a 10am-2pm window, which for anyone who works is right smack annoyingly in the middle of the day. I told them I could wait as many days as it would take to get an earlyish time so I wouldn't have to take too much time from work. They say we can make a note to request the serviceman to come before noon but they couldn't guarantee it. The day comes and I'm waiting, waiting, waiting and 2pm comes along and they are still not there. The receptionist says she'll try to contact the repairman and calls me back at 2:15 asking if I can wait another hour. Really?! I'm told 10-2. I go out of my way to express that an earlyish time is best. Then they think it's ok to not show up until 3:15?? I told them I wasn't waiting around anymore. And then I found a different company that does evening appointments (Bear Repair). Do not go with Quality Repair if you can help. I wish I had looked them up before. Clearly they do this stuff left and right. read more

This sorry excuse for a repair company is HORRIBLE!! Please do not use them or you may have a nervous breakdown. They LIE all the time about what time/day the apt is and then never show up. YOU have to be proactive. They never call you. They shouldn't even be allowed to be in business. I highly recommend using another company or better yet buy a repair book, read it and fix it yourself it will get done much faster. They should be ashamed of themselves. read more

They never made their appointment and just lied that they even called me. Why did they not leave a voice mail if they did call? Never take them as your service repair company. I wasted my Black Friday waiting for them. Horrible company :( read more