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West Chester, PA

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AT&T Store

2.4 (16 reviews)
Closed • 10:00 am - 8:00 pm
Updated over 3 months ago

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10 years ago

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8 years ago

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5 years ago

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9 years ago

This place takes forever to get anything done. Was told a 30 min wait ended up being a 1h 30.

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7 years ago

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AT&T Store

AT&T Store

3.3(7 reviews)
2.7 mi

I have been here multiple times and I have been thrilled with every experience. I figured it's…read morefinally time to leave a review. I always receive exceptional service; the employees are ready to listen to my needs, and bend over backwards to help me. The staff is small (only 1 or 2 people at a time) but if you're willing to wait your turn, they will always take care of you, and go out of their way to make sure you are happy. No games or gimmicks, they are always honest. I have worked with CJ every visit, but their other employee, zack, is also great.

I went to the AT&T store at East Bradford Plaza in West Chester expecting a simple transfer of…read morethree iPhones from Verizon, but walked away feeling misled and overcharged. The rep, Max, never mentioned the $35 activation fee per device. I found out only after my first bill arrived, nearly $500, more than double what I expected. Max also told me adding my daughter's Apple Watch and tablet would cost "a couple more dollars a month." In reality, they added $32/month, plus activation fees. If I'd been told the truth up front, I would've never added those devices. I called the store to raise my concerns. Max wasn't available, and the rep I spoke to, Eric, admitted it was frustrating but said there was nothing he could do. He told me to call AT&T customer service. Thankfully, their corporate team fixed it: they removed the charges, canceled the added lines, and issued refunds. Still, the damage was done. I felt completely misled and taken advantage of. This wasn't a small oversight, it was a failure in basic honesty and customer service. If AT&T wants long-term customer loyalty and a strong reputation, they need to hold their retail reps accountable. I won't return to this store, and I strongly urge anyone going in to demand clear, written cost breakdowns before signing anything.

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AT&T Store

AT&T Store

2.8(11 reviews)
5.5 mi

My iPhone screen protector got a chip and then cracked. I stopped in at the store and TREY was very…read morehelpful. He cleaned my phone and replaced my screen protector within 10-15 minutes under the lifetime warranty. I've been an Apple product user with ATT and have never had any issues. Thank You again to TREY for handling my situation promptly.

I purchase a new iPhone and went through the Exton store near the Plaxa Azteca…read more everything went great when buying the phone and having it delivered to that store. they did notify me when it was in. but something happened during the set up to where I can not get the verification code sent to my phone it goes to the second line On my account, which is a family member who is not always available. So I'm not able to make any changes undr ATT because of this. very frustrating. I called the store early this morning and was told to call 611. that became an endless loop of an Ai assistant. the Ai rep refused to allow me to speak with an actual human!!! This is the corporate number and supposedly they are the only ones that can fix this issue. I called the Exton store back and relayed this message. they told me to come to the store so I made the 25 min drive. only to be told they can't help me and told me I have to go to the corporate STORE inKOP on dekalb pike I asked them to please contact their manager for this store for assistance. I finally got them to send a text. and was told I can come back here tomorrow ( my 4th visit here) to speak to her. Now I understand why they only receive 3 star ratings at best. Will update this if things change but maybe everyone choose a different store to purchase your ATT products. to date this problem is NOT RESOLVED.

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AT&T Store - mobilephones - Updated October 2026

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