Customer service is a complete waste incompetent. I ordered a 14 pro they canceled my order after…read morekeeping me on the phone hours doing the order. After checking numerous times customer service could not tell me why my order was canceled. I see that customer service has lost all ability to function. They have not come up with any answer to why my order was canceled after keeping me on the phone again for hours. A useless company that has lost my respect since they apparently don't care about their customers.

This review is for the 249 Schuylkill Rd location and a warning not to go to that store. They're…read morecrooks and liars and misrepresent T-Mobile. They pull T-Mobile plans from customers and place you into some piece of crap prepaid plan with some no name company and do this without your knowledge and under false pretense. Darnell was very unprofessional and uncooperative. I hope they get their doors closed sooner than later.

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

Very customer friendly. Knowledgeable, to the point. Clean store. Highly recommend. Had a Samsung…read moreflip phone screen that died. Wasnt sure if it was replaceable. He was able to track down a used flip and switched the motor instead of replacing the screen. It is like I have a brand new flip phone! Excellent price. Again, highly recommend.

This guy has been scamming people for months and is not really affiliated with T-Mobile whatsoever…read moreI recommenced you stay away from his he has been messing up people's phones taken their money and given them no returns all under the disguise of being T-Mobile. You will not find anything magenta in his store and the layout will completely throw you off. Also you will notice there is no longer a T on his sign because he was forced by the actual company to remove it from his place of business. I do not know why this man is not in jail and why he keeps lying to people saying he's T-Mobile he even had the nerve to post handmade signs on actual T-Mobile business saying he's open during the pandemic crisis I urge anyone who's been scammed by this man to report it and make a review here to help spread the word in the community. He is giving T-Mobile a really bad rep in Phoenixville and it's time for it to stop!

I want to clarify that I went to the T-mobile store in the Gateway Shopping Center (Wayne, PA) and…read morethat they were absolutely phenomenal. Let me give you an idea: I was in the store a total of 3 minutes and walked out with complete resolution of my reason for coming in. Now. Let's move on. These guys are awful. Just awful. The thing I recall more clearly is going in a year ago and (part of this is my fault for not maybe being a little more insistent and skeptical) having the guy sell me a screen protector that didn't quite fit and a phone with no warranty [and I later realized] absolutely no storage capacity because it was loaded down with 4 gigs of unalterable "miscellaneous." Of course, the phone broke within a year and as I mentioned above had no insurance or warranty. A note about the store itself. We went in and it looked pretty bare-bones, rather empty of product and with no music playing. The guy I mentioned above was kind of sitting crooked on a chair behind the desk. For my own entertainment I kind of imagined an insane scenario where this was just some random guy who wandered into the store and was playing make pretend. Obviously I don't think that is at-all the case but the store had that appearance. I'll end with one quick note because I didn't remember clearly the nature of what problem I was trying to fix. I do, however, remember that the girl at the store told me that it would have to be resolved by a higher station than hers. She proceeds to call the basic, 1800 style number and hand the store's phone to me. I remember actually being quite tickled by this because spontaneous absurdity is always a welcome source of humor. But yeah, I certainly thought "what am I doing right now? I can call 1800 help me or whatever from home. How is this helping me?" There are many, many, many better options than this store. Stay away. EDIT* As I went to recall my Yelp account reviews (haven't used my Yelp account in a long time) I saw I had an unfinished review. I don't know where I was going with this but it made me laugh because I can see this must have been immediately after the original incident and the review's first sentence seems written with a more fresh-off-the-presses temper. This is referencing my purchase of the new phone, btw. "Spectacular place if you are looking for a good way to waste a morning with incompetent assistance. Damaged my SIM card as he tried to" That was as far as I got before I decided it wasn't worth it...

I went into this store tbnigjt to pay a bill. There were two representatives in the store. They…read morewere busy. I quietly waited. After about 10 minutes, I said I'll come back, I have kids in the car. One representative said "you comin back tonight"? I said "what time do you close". He responded "I'm here till 9". I said ok. When I went back he said "you ready to pay your bill now - very loudly. I looked at him confused. I walked closer and he said "you're not going to scrunch your face up like that at me. You can wait for someone else. I'm not dealing with you. You go wait over there". I said "excuse me" and he went on to tell me my face was rude and he didn't have to deal with me. I went to another part of the store to call customer care immediately. He followed me around and continued to harass me telling me I was "in his way and I should go sit down in the waiting chairs". Once I got Verizon on the line, I was so upset, I started to cry and he proceeded to make crying sounds mocking me while I was on the phone. Aggressive, harassing & plain rude. Never will use Verizon again. Changing carriers today. I was literally harassed.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Extremely professional. fast service and very friendly…read more Highly knowledgeable and customer service is one the best i have experienced with cell phone service. I recommend this store over any in the area . This is an actual verizon store and can solve any issues. I will never go to third party verizon shops again . This is a real corporate store .

I went in to get a phone for my daughter . I was told the iPhone 14 was free with the new line and…read moremonthly charge of $40. When I received my bill , I was charged for the phone and the plan $80 a month . All lies . I have now spent two hours two occasions to have this adjusted . I have been Verizon customer for over 20 years . This is my last plan with them .

05/22/2024 was told ups needed a signature in person and I have to be home between 11:45 3:45 and i…read moreneed to wait and by 3:45 I receive a message from ups my phone has been delivered...never signed anything. I called the store and ups to tell me that I received it,when I said I didn't the manager (Tiera) asked for my id to just scan it and tell me it's reported stolen now!! And no response from customer service. So disgusting and lies from each person who was helping.

12/24/19 I can't tell you enough how much I HATE shopping…read morefor phones . It always takes forever and yesterday was no exception. Really the worst part was the wait. I did enjoy the service of being able to be free to put myself on the waiting list and walk around the shopping center. Anyway I went back to the store after about 45 minutes because the estimated wait was 49 minutes. I still waited at least 10 minutes. Of course I come to find out that the text service was having issues so notifications failed to go out. Ugh of course. Anyway the time when you finally got to see a t mobile employee wasn't bad. The person who helped me did not tell me his name but he had beautiful sleeves of colorful tattoos that I openly admired. He was awesome and answered all my questions. I have a love/hate relationship w Apple but I upgraded to a lavender iPhone 11. I appreciate the ease of use but I hate Apple in other ways. I'm just glad I'm done with phones for the next glee gears. And- I even lived to tell about it! Merry Christmas to me

The girl was wonderful! She said I can replace your lens in 5 minutes! She did and it made so much…read moredifference!! So reasonably priced also!! I highly recommend this cell repair shop!

Great and fast service. Knowledgeable staff, nice to do business with. Will use them again if…read moreneeded.

Unacceptably incompetent manager to the point where we were considering filing a police report…read more Traded in a phone and was told the "printer was broken" and that a receipt would be emailed to me. I never received an email and a few weeks later we find out (via our bill) that the phone credit was never applied to our account. So we obviously assumed the phone was stolen by AT&T employees and had to engage in a stressful back and forth over weeks with AT&T support escalating all the way to a regional manager to finally get to a resolution. Please do yourself a favor and go to the AT&T store in Collegeville or King of Prussia. Driving the extra 10 minutes will potentially save you weeks of completely unnecessary stress and worry. And please remember to ALWAYS get a receipt for any trade-in or any transaction you have with these shady stores that couldn't care less about "customer service." It's not the 90s anymore...

The customer service I received from the associates in thus store was absolutely horrible. They…read morewere unprofessional and rude. I would highly recommend NOT going to this store if you need help with anything. Their quick to try and sell you everything and anything but when it comes to helping you with a problem they act like they can not be bothered. When the associate called his manager I could hear his manager screaming at him through the phone and he wasn't even on speaker phone

Ben was able to turn around my iPad battery replacement in a few hours ! Great service by Ben,…read moreThank you!

This place is corrupt and a scam. They claimed they could fix my water damaged phone. Before my…read morephone was returned to me I was told I had to sign a piece of paper saying it was fixed. My phone died within 30 minutes. I returned to the store and was told by the employee the owner is corrupt and that he would use the paper I signed against me if I challenged the charge. I challenged the $300 charge and lost the claim. I had to but a new phone for $700 as well the same day. PLEASE do not use this place they deserve to go out of business.