I want to clarify that I went to the T-mobile store in the Gateway Shopping Center (Wayne, PA) and that they were absolutely phenomenal. Let me give you an idea: I was in the store a total of 3 minutes and walked out with complete resolution of my reason for coming in.
Now. Let's move on.
These guys are awful. Just awful. The thing I recall more clearly is going in a year ago and (part of this is my fault for not maybe being a little more insistent and skeptical) having the guy sell me a screen protector that didn't quite fit and a phone with no warranty [and I later realized] absolutely no storage capacity because it was loaded down with 4 gigs of unalterable "miscellaneous."
Of course, the phone broke within a year and as I mentioned above had no insurance or warranty.
A note about the store itself. We went in and it looked pretty bare-bones, rather empty of product and with no music playing. The guy I mentioned above was kind of sitting crooked on a chair behind the desk. For my own entertainment I kind of imagined an insane scenario where this was just some random guy who wandered into the store and was playing make pretend. Obviously I don't think that is at-all the case but the store had that appearance.
I'll end with one quick note because I didn't remember clearly the nature of what problem I was trying to fix. I do, however, remember that the girl at the store told me that it would have to be resolved by a higher station than hers. She proceeds to call the basic, 1800 style number and hand the store's phone to me. I remember actually being quite tickled by this because spontaneous absurdity is always a welcome source of humor. But yeah, I certainly thought "what am I doing right now? I can call 1800 help me or whatever from home. How is this helping me?"
There are many, many, many better options than this store. Stay away.
EDIT* As I went to recall my Yelp account reviews (haven't used my Yelp account in a long time) I saw I had an unfinished review. I don't know where I was going with this but it made me laugh because I can see this must have been immediately after the original incident and the review's first sentence seems written with a more fresh-off-the-presses temper. This is referencing my purchase of the new phone, btw.
"Spectacular place if you are looking for a good way to waste a morning with incompetent assistance. Damaged my SIM card as he tried to"
That was as far as I got before I decided it wasn't worth it... read more