Horrible experience- actually set up my new phone with the wrong phone number!!!:. I spent 3.5…read morehours there and has to go to another ATT store - inside the Willow Grove Mall- to get if fixed. They were awesome at the WGM store. One star for Warrington is beyond generous.

my mom and i came into this location on a sunday to switch our service from another provider to…read moreat&t. the sales rep ariana was helping us until she made several errors. she mistyped my moms number into the system multiple times attaching random numbers to our account that were 1 number off from the correct one. she had to call customer service to cancel this which took an hour. when it was "resolved" my number would still not port. she blamed all of this on a system glitch when it was obviously not and would not admit guilt nor apologize. she ended up "fixing" my moms new phone and left me with no phone, no service, and no number as mine was now in limbo. she asked me if i wanted to get a new number because she couldnt figure out how to fix her mistakes. after leaving we had spent 3 hours in this store, it was now 5pm and all locations were closing soon, and we got nowhere. my mom ended up having a completely incorrect number attached to her new phone that belonged to somebody else! not only did she inconvenience me (i had no phone service for a whole day since i had to work the next day, i couldnt try again until the following evening), my mom who now had a phone with the wrong number, and an innocent victim whose number Ariana poached. GO TO THE WILLOW GROVE LOCATION INSTEAD. although further from doylestown its not worth not being at a corporate store where people are trained to troubleshoot problems.

Main Store for Verizon and staff is knowledgeable. They have all the products available and add ons…read morethat you need for your equipment.

Pleasantly surprised by the employees at this branch. They were all very friendly and ensured each…read moreperson coming in was checked in. I worked with Lauren, and despite my obvious frustration with my phone's problem, she was very kind and patient, and solved my issue (not seeing voicemail notifications for over a year; she replaced the SIM and it worked!). Thank you, Lauren, for dealing with me and my phone. You are awesome!

I was in Dtowntech today and Taylor is so helpful and great. Solved my problem in no time…read more Thankful to Dtown Tech for their kindness and knowledge to their customers. They help people who have no idea what to do!!!!!! Jane Voorhees

Blake really helped me out of a bind when I got a screw stuck in the back of my monitor.read more

I came to this store a little over two years ago. Anthony set me up just great during the time. I…read morewrote down from our conversation and underlined that in two years I'd be able to get a new phone for free. When I first came in I knew there was some time to wait. After 15 minutes I was checked in and spoke briefly with Anthony again where I would have to trade in my phone or pay an additional cost if I didn't want to trade in. I waited a little over a hour and half. Finally seen with someone and was told my phone would save me $300. Anthony wasn't available, I asked if I could call and set an appointment for my time to not be wasted again; I was not granted that. Absolutely not. I'm so displeased and feel like my time was wasted. I understand policies change but there was no consideration after waiting for a long time to be accommodated for next visit to be helped thoroughly.

After waiting 25 minutes for the manager to finish his lunch, they took my personal information…read morethen told me one of our phones had a cracked screen and he could not accept it(he was just following procedure). We could not do the switch. Having just been a victim of id theft, I explained that I was concerned and asked about my information being deleted. He started getting insulted and started accusing me. I stated again I was concerned and he totally blew me off and said that I would have to call customer service. The worse part was this manager was training a new employee. Felt like I was in some shady used car lot.

How does AT&T continue to allow such abysmal customer service in their stores?…read moreWho is hiring these people?

They lie. They don't diagnose the problem…read more They're rude. They are not at all knowledgeable. They should close the store.

So far so good with Block Communication, Jen did all the paperwork and was very pleasant, she…read moreexplained how the interlock works and had a demo there to learn, Chad and his bud did the installation on my motorcycle, took them a little over an hour including taking the rear fender off to hide wires, than Chad did a demo with the bike and how to start it. Very Happy Thanks

Awful experience with this company. I would NEVER recommend them to anyone. They way over charged…read morefor a service. I was quoted at $50 for a device removal from my vehicle. After I did ALL the leg work (as directed from Chad) to ensure a smooth transition so that I could stay compliant with Penn Dot. This process took MANY calls and phone calls to Harrisburg, the ACTUAL vendor, Drager, AND the DUI Administration which I was informed that Chad provided incredibly inaccurate information where he was threatening me with a license/Penn Dot violation if I did not pay for him to do a calibration on a vehicle that I was no longer able to drive and was deemed inoperable of which I had official documentation from a licensed and reputable auto repair shop stating as such. Long story short, he eventually came to my home to perform the device removal. I spoke with him in great detail to schedule this removal when he is close by (which is often as he has a location near me) etc etc etc Again it should have been $50! He removed it and THEN told me I would have to pay him $165!!!! I gasped and told him my account would be overdrawn if he charged anymore than $100 on my card. He got upset and before he could further pout in front of me, I told him he could go ahead and charge the rest of the monies on Friday. I also asked him how did it go from $50 to $165 ??? (Which is almost how much my calibration would have been if I had still been driving my car!) Chad said I'm charging you a "rental fee" because it's my device and you have had it in your car for a week and weren't using it. WTF .... I've had it in MY car for 5 or 6 months and paid him bimonthly at least or around $190 for it to be recalibrated... NEVER have I EVER had an additional rental fee!!!! UNTIl now because he knew I wasn't going to have to pay him going forward for future calibrations and he wanted to suck as much money from me while he could. THEN he said, "AND I'm charging you for my gas!" Ughhhh we agreed that he would come to my home WHEN he was local. EVEN if he wasn't local if he charged me $1.00/mile from his furthest location, it would only be $27!!!! Okay so I'm supposed to be charged and was quoted $50. He says it's $165 He charged me for $100 then again for $55.50 for a total of $155.50 which is completely different inflated charge. All this took place during the Pandemic and maybe he himself was price gauging but most likely was TAKING ADVANTAGE of someone who relied on him/his company for services I was legally required to obtain. He just KNEW he would get away with it. (He even quoted me at 80/month or 160 bimonthly for calibrations .... I usually paid $192. And when I would ask for an explanation ... he would exhale a deep breathe and act so annoyed with me like I was stupid and I should know better. ... so mistakenly, I backed off. I shouldn't have and I wished I hadn't. I don't want anyone else to make the same mistake and trust anything BLOCK COMMUNICATION says, including them calling themselves the VENDOR ... They are NOT. They are only an installer. They lie all over their website marketing off this lie!! #EXPOSETHEM Jennifer

I have to give it Zero stars, doesn't even deserve one! This store can't be trusted! Have no idea…read moreif Ariana is the manager or not - on receipt it says sales rep. Go into store to question why she added another line and now paying for so called line instead of giving my employee the option to pay a small remaining balance so the new phone could just be added to original line we have! Oh she claimed she did. She lied and deliberately "added" an additional line. Also after telling her she was dishonest she said leave the store or I'm calling the police! I laughed and said what are you going to tell them? She said I was trespassing. She clearly didn't want me in the store any longer because she can't have a normal conversation. She is certainly not manager material if in fact she is even the manager. Seems like a lot of different people claim to be the manager. The turnover in that store should speak for itself. Do yourself a favor and do NOT go to this store!!

The absolute worst. The employees have no idea what they're doing…read more I'd rather use a land line than to do business with these people.

Excellent service from the copy center - I got in and out quickly and the color copies I needed.read more

KICKED US OUT FOR LITERALLY NOTHING…read more We walked into the staples and we got asked to leave before we even got to the computers or anything.

Worst customer service. I was turned away twice trying to return Verizon TV boxes because the…read moremanager with the "codes" was not available. When I finally connected with the manager today (May 18, 2025) I was clearly bothering him. No welcome when I entered. When he did ask what I needed and I said I was returning TV boxes, he actually sighed, stood up and without being invited reached into the grocery bag I was carrying to remove the TV boxes. He didn't say another word to me except to tell me "I only need the boxes, you can keep the rest." The rest included the remote and the cords. Why would I want this unusable junk? When I asked him to take them because I had no use for them he rolled his eyes, took them from me and walked away. If you can avoid this location, you should. There is no effort to be polite or welcoming.

I am sorry I have to give it one star. Beware of this "store". We spent over 5 months and being…read morebilled close to $500 trying to unravel a deal this place gave us. DO NOT step foot in this place. The ONLY goal of the employees is to load your bag with product you do not want nor need so they can get their commissions. While I do appreciate the desire to want to sell more, doing so fraudulently is just wrong! Be warned! This is NOT a Verizon authorized retail store. It is owned by a different company. Customer service is non-existent, customer respect evaporates once a complaint arises, and rude is actually a nice description of the person claiming to be in charge. Using the word manager would mean he actually cared about people.