This place is awful. I have never left a business yelling at a manager - but I did today. The poor employees act like Zombies. They are good people, but the manager seems like an overbearing idiot. DO NOT SHOP HERE.
First, let me say, that this store "portrays" itself as a Verizon store. All the coloring design, etc. would tell you that. It is not a corporate store - it is Your Wireless!!! However, you rarely see the name Your Wireless posted anywhere obvious inside the store. You can see from the pictures below, everything shows Verizon Wireless (Premium Retailer). This is the first indication of how shady this place is.
My three kids, my wife and I went into the store (Your Wireless) today, to upgrade our phones and add a new line. We also wanted to start with Verizon's edge plan. Three of the four existing lines were up for upgrade, but one was off cycle. This was due to my daughter losing her phone back in July, and we took an early upgrade to get her a replacement phone. At the time (July), I told the sales guy (Mike) that in January, I would want to get the phones all on the same 2yr. cycle again, and he honorably explained that, to do so, we would have to pay a $300 cancellation fee on my daughter's new contract. We understood, and that's what we expected to hear (and pay) today. However, Diamond (the manager) told us my daughter could not cancel her contract and join the Edge plan at all. This was not an option and she would have to stay on her existing plan - separate from the rest of the family
Before I even got a chance, my daughter (who is usually pretty reserved) told the store manager "Diamond" that, that was not what his sales guy told us. Diamond was already somewhat rude and brash, but when my daughter and I suggested that his store had sold us the phone in July under false pretenses, he immediately became belligerent. He told us we should have read "all" the documents we signed when we bought the phone - WHAT KIND OF BUSINESS MANAGER DOES THAT??? Diamond also said the Mike was fired because he made too many mistakes. AGAIN, WHO DOES THAT??? He was basically saying that the word of his employee's meant nothing, and "buyer beware" in his stores. Although I am happy with ""Verizon's" service, I quickly decided there was no way my family was going to buy a phone at this store.
I immediately went home and called Verizon and spoke with David. He quickly explained that Diamond was wrong, and that all we had to do to get out of my daughter's phone contract, was pay the $300. So, we went a few miles down the road to the Warrington Verizon 'corporate" store, We had no problems whatsoever, and the manager actually waived the $300 cancellation fee, and was happy to get all five of us on the Edge plan.
It was during my time in this store, when they explained that the store I was in earlier (Your Wireless), is not an actual Verizon Corporate store. Honestly, this was the first time I learned this. However, so many things became clear when I did learn it.
I couldn't believe any respectable business (Verizon) would ever say, "you should have read your paperwork" - despite what the employee said. He was basically telling my daughter and I we were lying. No respectable business responds this way. Also, when we were preliminarily discussing phones, Diamond did not have the color we wanted, so he said he would just take one from another person's order - ???. I would have never done this, but didn't get the chance to object because we left. This also reminded me, that back in July, when we purchased my daughter's replacement phone, she wanted a screen protector. They didn't have any and were going to steal one from a new "for sale" case on the rack, and give it to us. My daughter and I objected, and he put it back. We should have learned our lesson then....
Look at Jordan C. and Evelyn D.'s comments. The owner watches employees with a closed circuit camera, and calls to berate them. AGAIN, WHO DOES THAT??? Look at Jordan's comments about the employee behaviors. It is no wonder the employee's grumble. I feel bad for them, and anyone who shops in this store is just perpetuating a bad situation. In fact, it is so bad, that when Diamond and I started yelling today, his employees didn't even raise their heads in acknowledgement. It is almost as though this was a common occurrence and they were apathetically used to it now.
Don't risk the bad service and experience. Go a few more miles to the Verizon Corporate store in Warrington. Hopefully, Your Wireless will go out of business and leave Doylestown... read more
