Main Store for Verizon and staff is knowledgeable. They have all the products available and add ons…read morethat you need for your equipment.

Pleasantly surprised by the employees at this branch. They were all very friendly and ensured each…read moreperson coming in was checked in. I worked with Lauren, and despite my obvious frustration with my phone's problem, she was very kind and patient, and solved my issue (not seeing voicemail notifications for over a year; she replaced the SIM and it worked!). Thank you, Lauren, for dealing with me and my phone. You are awesome!

We needed help placing a claim for college daughter's lost phone. I'm only here to give a shout out…read moreto Alex at this location. It was not a straight forward process, and he resolved it perfectly. Thank you! He was so helpful, we even upgraded my phone while we were in - to the new 18!

I came to this store a little over two years ago. Anthony set me up just great during the time. I…read morewrote down from our conversation and underlined that in two years I'd be able to get a new phone for free. When I first came in I knew there was some time to wait. After 15 minutes I was checked in and spoke briefly with Anthony again where I would have to trade in my phone or pay an additional cost if I didn't want to trade in. I waited a little over a hour and half. Finally seen with someone and was told my phone would save me $300. Anthony wasn't available, I asked if I could call and set an appointment for my time to not be wasted again; I was not granted that. Absolutely not. I'm so displeased and feel like my time was wasted. I understand policies change but there was no consideration after waiting for a long time to be accommodated for next visit to be helped thoroughly.

Nick is great to work with and very knowledgeable when it comes to phone replacement options…read more Have been using these folks at the naval base for several years now and respect the way they treat people. Highly recommend

I had a brief but very good experience here. I took a (physically) broken laptop in for a quick…read moreassessment. Nick was confident and professional in his assessment and explanation of the problem. He gave a quote and fixed a small issue for free, allowing it to run again. He seemed like he knew his stuff, and would not try to oversell you on anything. If I have any future laptop or phone issues that I cannot handle myself, I am definitely returning here.

I arrived today to have my iphone serviced. the staff greeted me promptly and began assisting me…read moreeven before my slotted time. my phone was difficult to work with due to an unforeseen tech issue. the staff handled the situation professionally and with a lot of patience to resolve the issue. I work in the service issue industry and appreciate great customer service! great job CPR Willow Grove.

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

Horrible experience- actually set up my new phone with the wrong phone number!!!:. I spent 3.5…read morehours there and has to go to another ATT store - inside the Willow Grove Mall- to get if fixed. They were awesome at the WGM store. One star for Warrington is beyond generous.

my mom and i came into this location on a sunday to switch our service from another provider to…read moreat&t. the sales rep ariana was helping us until she made several errors. she mistyped my moms number into the system multiple times attaching random numbers to our account that were 1 number off from the correct one. she had to call customer service to cancel this which took an hour. when it was "resolved" my number would still not port. she blamed all of this on a system glitch when it was obviously not and would not admit guilt nor apologize. she ended up "fixing" my moms new phone and left me with no phone, no service, and no number as mine was now in limbo. she asked me if i wanted to get a new number because she couldnt figure out how to fix her mistakes. after leaving we had spent 3 hours in this store, it was now 5pm and all locations were closing soon, and we got nowhere. my mom ended up having a completely incorrect number attached to her new phone that belonged to somebody else! not only did she inconvenience me (i had no phone service for a whole day since i had to work the next day, i couldnt try again until the following evening), my mom who now had a phone with the wrong number, and an innocent victim whose number Ariana poached. GO TO THE WILLOW GROVE LOCATION INSTEAD. although further from doylestown its not worth not being at a corporate store where people are trained to troubleshoot problems.

Bought a few phones for my family. Michael and the whole staff were very helpful. They helped set…read moreup our phones and found the best offers for us. While they were helping us they greeted every customer that walked in the door. I am sure we will return and shop with them again.

The staff is phenomenal here. Very patient and on point service. They looked for the best savings…read moreduring upgrades and combined plans etc. Would highly recommend this place and the folks working there for the best deals for phones.

I bought my iphone at this Verizon store yesterday 6/26/16. The person that helped me was Samantha…read moreAzzarano. Sam was very knowledgeable and my phone work is working without issues. However be aware that anything you purchase here is 3x more expensive than you can get it anywhere else. The tempered glass screen that they sell for $30 can be purchased across the street at Walmart for $9.88. It is the exact same item that you get at Verizon for $30. They also try to sell you a case for the phone for more than $25 and you can honestly buy the same thing at 5 Below for $5.00. I know this because I wrote down names, styles etc and did the research myself. Do NOT be taken in by the great effort made by the sales folks to sell you what they claim is soooo important...you honestly can get it all for so much less. Also be aware that you do not need the warranty unless you are someone that is always dropping your phone. I had my phone for 3 years and only dropped it once and the case it was in saved it from any damage. Sam is an excellent sales person and extremely knowledgeable but beware because the products offered are costly and can be purchased elsewhere.

Horrible, do not go here. No one knows what they are doing. I switched from Verizon to TmObile, I…read morehad a newer employee help me and he messed up my order. So I could not receive the promotions I was promised. No one could fix the problem. I am currently trying to resolve this. I am going to go back to verizon. TmObile is not worth the hassle.

I went to this location previously and swear I would never go back. They charged me a bogus price…read morefor an upgrade that I got at the Willow Grove location for $100 less. They also wanted to charge me for the charger, which I learned came free with the phone at the other store. Today I went in to switch my phone to another phone that I already owned and the store clerk did that, but also added a new line for my old phone that's broken for absolutely no reason and did not tell me. I called customer service and after two and a half hours was told I cannot cancel the line without being charged an additional fee. Avoid this store! They scam you for their own kickbacks!

Totally worth it! Free diagnostic check. Microscope analysis, Clean, And in-depth explanation. It…read moreturned out the last place I went at the mall kiosk cost me. You get what you pay for. They used the wrong screw to fix my screen therefore piercing its logic board. Although he could fix the phone, the repair wouldn't make sense vs the cost of a new phone. Honest and knowledgeable about electronics and extremely hospitable. Even though I didn't purchase anything I hope this review returns him some business. I wish I would of went to him 1st. Thanks again!

After cracking my new Goggle Pixel 4 XL screen 8 days after getting it during a pandemic, I thought…read morefor sure I was definitely SOL. Luckily my husband brought my phone to Abington phone repair! Mike was great and so helpful! Ordered the parts I needed and had them there the next day and quoted $80 cheaper than other places to fix it! When my phone was unable to be repaired properly he ordered me a new phone! I am truly grateful that there are still honest people in this world and would highly recommend this place for quality service and a great customer experience :)

Worst customer service. I was turned away twice trying to return Verizon TV boxes because the…read moremanager with the "codes" was not available. When I finally connected with the manager today (May 18, 2025) I was clearly bothering him. No welcome when I entered. When he did ask what I needed and I said I was returning TV boxes, he actually sighed, stood up and without being invited reached into the grocery bag I was carrying to remove the TV boxes. He didn't say another word to me except to tell me "I only need the boxes, you can keep the rest." The rest included the remote and the cords. Why would I want this unusable junk? When I asked him to take them because I had no use for them he rolled his eyes, took them from me and walked away. If you can avoid this location, you should. There is no effort to be polite or welcoming.

I am sorry I have to give it one star. Beware of this "store". We spent over 5 months and being…read morebilled close to $500 trying to unravel a deal this place gave us. DO NOT step foot in this place. The ONLY goal of the employees is to load your bag with product you do not want nor need so they can get their commissions. While I do appreciate the desire to want to sell more, doing so fraudulently is just wrong! Be warned! This is NOT a Verizon authorized retail store. It is owned by a different company. Customer service is non-existent, customer respect evaporates once a complaint arises, and rude is actually a nice description of the person claiming to be in charge. Using the word manager would mean he actually cared about people.