Switched over from another carrier the other month. Connor was very helpful explaining various…read moreplans, phones and walking us through the setup. Additionally when there was a billing mistake (by Verizon) a few months after switching he was very helpful in explaining what happened and why the change was made. It was nice to have someone in person to talk through the issue as the Verizon customer service was not very helpful! Overall would recommend coming in to examine plans/phones and deals they have as they made a very compelling offer to switch.

GO TO THE VERIZON STORE IN WAYNE PA!! Not only will you get…read morethe greatest promotions right now for cellular and other devices, you will receive the most exceptional customer service! Last weekend, a friend needed a new phone. We went into the store on Lancaster Avenue, Wayne and was assisted by the area manager Gene Walczak! What an incredible salesman! He was professional and helpful and knew all of the latest possible promotions that could assist us and help us get not only one new phone but two new phones and an ipad at no additional cost that I currently pay. Gene knows his products at Verizon and it shows. He is also very funny and delightful to deal with! Thank you Gene for your help and professionalism.

Sold me Free watch which was not Free. Took it back. Also gave me a new number for that watch which…read morewas not disclosed.

Went here to get an apple watch added to our plan. We found Rob and his team to be friendly and…read morehelpful. Rob had a depth of experience on the current plans, promotions and equipment. We are grateful for their extra time and assistance provided in setting up our new watch. We observed Rob work with his teammates and we were impressed. We saw him diffuse an angry client, coach a new employee, and help another employee with proper account set-up. He had a calm and factual demeanor. We had a great experience and would highly recommend this store. *** UPDATE *** So we get our first bill and we were getting overcharged $200. Rob told us we were getting a promotion that actually had just expired. Corporate T-Mobile on the 611 number was VERY helpful and figured out how to fix the mistake. Their support is so great, all people here in the US. I'm going to keep the 5-STAR review even though I had to waste an hour of my life fixing their mistake... we all make mistakes, and it was an honest one.

I hope that someone, management specifically, will call me to clean this mess up…read more I was advised, to wait for the email from verizon, drop the phones at the store and we handle the rest. Not the case at all with BYOD- billed 2200 from TMOBILE-in collections

Bad service. No stock of what's out. They are in the most affluent area on the mainline. I have…read moretried going here several times with no results and always leaving not happy. Would not recommend this store at all.

Do not do business with them. They convinced me to try their wifi service and after I returned the…read moreequipment they are charging me $200 for equipment they lost. The store manager Edvard Augustin tried to help after he instructed me of the process and I just received a call from a collection agency because of their negligence. I have been forgotten about and at the end of the day they don't care about their customers. This has been going on since May and they still can't correct it!

My rating is Really a NEGATIVE 5 stars. The store manager, Ari, was very disrespectful to me as a…read morelongstanding AT&T customer. Additionally, I was horrified as I witnessed him pushing aside a store associate who was genuinely trying to help me. I will never go back to this location and in visiting another location heard that customers often are dissatisfied with Ari's customer service (or lack thereof). I'd be shocked if this is the first negative review about the store and/or the store manager, Ari. You have to wonder about their management staff and how they can allow this type of behavior by a store manager.

Excellent service and thoughtful consultation. They really listen to your questions and help you to…read morefind answers.

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

They lied about everything so I payed off all my devices and left them. The free promotional stuff…read morethe price the service everything

The people working there are not helpful at all. My husband and I had an appointment to get new…read morephones. We ended up walking out of there and changing carriers.

Really helpful and knowledgeable staff for a phone swap…read more Convenient location with on site parking

Noah Belman helped me out several times and has been phenomenal every time. The store itself has…read moregreat selection and the representatives are all knowledgeable and friendly. Big fan of this Verizon store.

I came in here very first time to pre-order the AirPods Pro3…read more I encountered Joan and he what's awesome and very engaging. I can talk and he was OK and was talking right along with me. He was very helpful. Answered all my questions and showed me products. That were pretty cool that I wasn't even aware of. He was very patient with me as well. Overall everyone in the store is nice. There was no wait time and everybody was knowledgeable of the products I will stop here in the future if I needed anything.

I've been an Apple customer for over 20 years, which makes this review especially disappointing to…read morewrite. I bought my first Apple laptop in 2003 while I was in college studying photography, waited in line for the original iPhone in 2007, purchased a 27" iMac from this very store in 2009, and have since purchased countless iPhones, iPads, AirPods, Macs, and other Apple products for both myself and my family. Until this weekend, my experiences with Apple had consistently been excellent. I walked into the King of Prussia Apple Store fully intending to purchase a new 14" MacBook Pro. I already knew exactly which configuration I wanted and only had one question before buying. The first employee I spoke with seemed largely uninterested. After briefly answering my question, he suggested I come back because I didn't have the 2019 MacBook I was replacing with me. Fair enough. About 45 minutes later, I returned, ready to purchase the computer. Unfortunately, the second interaction was much worse. The employee I approached barely acknowledged me, avoided eye contact throughout the conversation, and seemed far more interested in looking around the store than helping the customer standing directly in front of him. His instructions were simply to "wait at the table" and that it "could be 20 minutes or longer." When I asked if there was a waiting list or if he could take my name, he said they don't do that. I even asked whether I could place the order online for in-store pickup while standing there. He told me I would still have to wait, but at no point did he try to help me find a solution or make me feel like my business mattered. I've spent more than two decades in sales and customer service. I understand that stores get busy. I don't expect immediate service every time I walk in. What I do expect is for someone to look me in the eye, listen, communicate clearly, and show that they actually care whether I have a good experience. I left the King of Prussia Apple Store without buying the MacBook. Three days later, I walked into my local Best Buy, where someone greeted me almost immediately, answered my questions, helped me place my order, and I was in and out in less time than it took for anyone at the King of Prussia Apple Store to meaningfully engage with me. As it happened, Best Buy was also running a promotion that saved me $500 on the exact MacBook Pro configuration I ultimately purchased. I recognize that sale was specific to the timing of my purchase and may not be available for everyone, but in my case, what started as a frustrating experience ended up being a blessing in disguise. My intention isn't to criticize Apple as a company. I still believe they make outstanding products and I've been a loyal customer for over two decades. My disappointment is specifically with the customer experience at the King of Prussia Apple Store. When you walk into a store carrying one of the world's most respected brands, especially in a destination like King of Prussia Mall surrounded by retailers known for exceptional service, you expect a high-touch, premium buying experience. Instead, I found that experience at Best Buy. Before assuming the Apple Store is the best place to purchase your next Mac, I'd encourage you to explore your local Best Buy as well. You may not only receive better customer service, but you may also save hundreds of dollars like I did. I sincerely hope someone from the King of Prussia Apple Store reads this review because I don't think the issue was product knowledge or store traffic. It was a lack of genuine customer care. Apple has earned its reputation by delivering exceptional experiences along with exceptional products. I hope this location gets back to doing exactly that.

I came in with my husband to get his phone fixed. We didn't know what to expect but had such a…read moregreat experience! We were greeted quickly with prompt diagnosis of the phone's problem. We were told that if the fix didn't solve the problem, that we wouldn't be charged for the first attempt to fix. Luckily, the first fix was what was needed, so we were in and out in about 15 minutes! Service was so friendly with expert advice. I would absolutely return next time I have a tech issue!

Your friendly neighborhood tech wizards! It's nice to have people so close to the community that…read moreare there to help you figure out what's wrong and their price to fix it, which is all you can really ask. I'm not saying the prices are the best, for example I had a bloated battery that the OEM manufacturer was quoting around $150 to replace labor and shipping included. I was quoted around $199 here, so not far off, but laptop battery replacement is actually something you can do yourself really easily so I bought the SKU from Amazon for ~$70 and already have a T5 and Phillips driver at home which I used to take the old battery out. But anyway I was using the wrong screwdriver (T4) and as a result couldn't get a stubborn screw out of the bottom to open up my laptop, and this was my problem and I was willing to pay for someone to be able to solve my absurdly trivial problem. You know, nothing ridiculous because I knew it probably wouldn't take too much effort but nothings free right? Wrong. First of all the really nice thing is diagnostic is free. So for them to tell you what's wrong and how much they will charge to fix it is $0, and since it was such a simple fix, they refused to charge me a penny. And that leaves you with a nice feeling in your heart so it's somewhere that I'm not scared to come back to and ask for help again. What's important to know is that these guys aren't that sketchy shop looking to nickel and dime you. You'll pay a fair price.

I purchased a connector cord online for my laptop that did not work appear to work with a new…read morescreen. This business helped me troubleshoot what was causing connectivity issue, and test out the additional cord needed. They were effective and reasonably priced. I'm glad that they are around the corner from me, and they'll be my go to for future gadget needs.

My laptop Macbook Pro was damage by me. I went myself to Eazy Computer & Iphone repair so I can get…read moreit repair and the Asian guy wanted to charge me $400.00 dollars for fixing my laptop WOW that too much. I got the same laptop from a retailer store model: Apple MacBook-Pro May 2018 for $ 229.00 and it works excellent.The location I went was the one located at 2005 Chestnut St Philadelphia, PA 19103 Thx P. Robert B.