Service is terrible. Turnover is huge It's a revolving door…read more Trying to fix THEIR problems Became my problem I don't need to spend my (golden years) in a internet store I loved Comcast, I don't love Xfinity Again big business destroyed service that We have every right to expect

I didn't get her name but my receipt says cashier XW5, she was awesome.. greeted me when I walked…read morein the door. Asked how she could assist me. I told her I was returning my cable box. She took the box punched in my info gave me a confirmation slip of return. I was done in like two mins. The place was clean, the heat was pumping, location looks awesome.

I was stunned at 6pm on the 3rd of July by this store in the best way. After an hour on the phone…read morewith Verizon after upgrading they couldn't manage to get my new phone to connect to the network. Within 10 minutes of talking to Mariah and Silver, they were on the phone escalating it to get it fixed. Do yourself a favor and avoid calling customer support and go visit the personable employees at Verizon in Lionville. Those two turned my night around and saved me from having no phone on the 4th. Thanks a bunch; these are the employees that need to be lifted up to run stores!

Best experience ever. I hate when I have to upgrade my phone but they made it seamless. They…read morepre-ordered my phone, called to let me know it was there, did the transfer for me, directed me to a better plan with a discount, and sent in my trade in. They answered all of my questions and treated me like family. Huge shout out to Dave, Davonte, and Cirque Du Soleil guy for going the extra mile and helping me. Thank you so much.

The manager Scott is rude and disrespectful towards…read morecustomers. My father went in a couple days ago to get a screen protector put on his phone and after 2 days the screen cracked. He went to get it replaced and was told that it was my father's fault. Scott would not replace the screen. My dad is elderly and on a fixed income, so my dad was upset that being a longtime Verizon customer that the manager wouldn't help him. Scott told him to get the "f*ck out of his store" and that he hates dealing with my dads "kind". Really?! Great way of being professional Verizon and having this guy represent your company. My family and friends will tell everyone we know how my father was treated and will be filling a formal complaint. Don't go to this store!!!!!!

Hours are not accurate listed on site. Hours posted on window were for June, it's July 20th. and…read morethe guy who was there told me it would take over an hour to switch 1 line from ATT to Verizon and that he had a family to go home to and wasn't going to stay late for me. Meanwhile the promo to switch ends tomorrow. And as soon as I left he locked the doors even though he's supposed to be open for 25 more mins. Hope Verizon knows who they have out here supporting their bottom line.

Louis really the man. Quick service, very knowledgeable on his information about how the phone…read moreworks and allowed time for any questions. Anyone coming to the store please ask for Lou he will take care of you!!!

Before even walking in the door, you might consider reading this…read more.. - We brought our old phones to Manager Lou for a trade-in on a new line promotion, after being told over the phone that the new phones we wanted to buy were in the store. And then... - 1) Lou started by activating our T-Mobile transfer PIN, and only AFTER doing that, he said the new phones weren't actually in the store but in a UPS truck just down the road at the mall (Lou said he knew the driver), and he expected to have them within an hour or two - 2) With the transfer PIN activated, we thought we were stuck so we didn't stop him from continuing to set up Verizon lines on our old phones. I only later learned that I might have been able to halt the transfer without losing my T-Mobile service, even after the transfer PIN was activated, by asking Lou to hand me back my phone and checking my texts from T-Mobile. - 3) 3 days later, the new phones were STILL nowhere to be seen, yet Lou was STILL claiming they were en route in a UPS truck. - 4) He set up our lines with expensive add-ons THAT WE NEVER REQUESTED. - 5) He set them up in a way that Verizon's telesales people said made us ineligible for the new phone promotion that brought us in in the first place (because 1 - some of the lines were set up with conflicting promotions, and 2 - the lines were initialized on our old phones). Even if Lou had a way around these restrictions (doubtful per the telesales reps), and the phones were truly en route (hahaha) and available to us within two days (the remaining window for the promotion), and Lou just wanted to prevent us from buying the new phones from telesales or elsewhere and losing his commission, he never disclosed the odd combination of add-ons and promotions he added to our account. I only saw the whole picture because I found a way to set up the Verizon App without using my PIN, which the App didn't recognize (see #8 below). - 6) Because the website claims cancellation within 3 days would mean a waiver of our line activation charges and Lou had completely lost our trust, we cancelled on day 3. - 7) Thanks partly to Lou's trickery and partly to Verizon's tactics for duping people into overpaying, the website produced a link for us to pay a "final bill" in an amount of over $300 more than what we should have paid. - 8) Because we had canceled the service and Lou DID NOT SET UP THE ACCOUNT WITH THE CUSTOMER PIN WE ASKED HIM TO USE, our account was locked and COULD NOT BE OPENED BY THE REPS IN VERIZON'S CALL CENTER. - 9) It took about a dozen calls to customer service and three LONG trips to a "corporate" Verizon store (Lou is independent not corporate) before a store rep and a phone center rep came up with a way they could work together to unlock the account and apply some credits, but the account is such a mess that 14 days after Lou scammed us the website STILL SHOWS I OWE OVER $100 MORE THAN WHAT I SHOULD BE PAYING AND THAT MY PAYMENT IS OVERDUE. That's despite every rep who's listened to what happened telling me I should only owe an insignificant, prorated amount for 3 days of service. - 10) If you can find the tiny link to Verizon's regulatory disclosures on its website, you'll find its "Unlimited Welcome" line's "additional charges" include four "provider monthly fees" totaling $5.11/mo. These are discretionary revenue-boosters or "junk" fees NOT INCLUDED in the advertised monthly line charges. But in fact, my Welcome line bill included monthly amounts for the same four fees totaling $11.09, $11.55 and $11.55 for my three lines, MORE THAN TWICE THE DISCLOSED AMOUNTS. Responsibility for the hidden, excess fees could lie with Verizon corporate and not Lou's particular store, but either way they're unacceptable. - 11) For context, both T-Mobile and Consumer Cellular include all taxes and fees in their advertised prices, so even before the excess, undisclosed amounts, consumers should adjust Verizon's prices upwards when comparing them with its competitors' prices. - 12) To end on a positive note, most of the Verizon reps who tried to help reduce my final bill (those at the call center and those at the corporate store on Dekalb Pike) were extremely helpful, and I only have good things to say about the Dekalb Pike reps.

I came in with my husband to get his phone fixed. We didn't know what to expect but had such a…read moregreat experience! We were greeted quickly with prompt diagnosis of the phone's problem. We were told that if the fix didn't solve the problem, that we wouldn't be charged for the first attempt to fix. Luckily, the first fix was what was needed, so we were in and out in about 15 minutes! Service was so friendly with expert advice. I would absolutely return next time I have a tech issue!

Your friendly neighborhood tech wizards! It's nice to have people so close to the community that…read moreare there to help you figure out what's wrong and their price to fix it, which is all you can really ask. I'm not saying the prices are the best, for example I had a bloated battery that the OEM manufacturer was quoting around $150 to replace labor and shipping included. I was quoted around $199 here, so not far off, but laptop battery replacement is actually something you can do yourself really easily so I bought the SKU from Amazon for ~$70 and already have a T5 and Phillips driver at home which I used to take the old battery out. But anyway I was using the wrong screwdriver (T4) and as a result couldn't get a stubborn screw out of the bottom to open up my laptop, and this was my problem and I was willing to pay for someone to be able to solve my absurdly trivial problem. You know, nothing ridiculous because I knew it probably wouldn't take too much effort but nothings free right? Wrong. First of all the really nice thing is diagnostic is free. So for them to tell you what's wrong and how much they will charge to fix it is $0, and since it was such a simple fix, they refused to charge me a penny. And that leaves you with a nice feeling in your heart so it's somewhere that I'm not scared to come back to and ask for help again. What's important to know is that these guys aren't that sketchy shop looking to nickel and dime you. You'll pay a fair price.

uBreakiFix gets five stars from me. I ran my iphone 15 over with a piece of snow removal equipment…read moreat work at 4:00 PM by 6:15. That's the same evening, they had my phone back together. The screen was broken. The back had a crack yet the internals still worked. Amazing repair and I can't say enough good things about them. They are very friendly and proficient and get an A+ plus from me.

A detailed honest review of the customer service: (…read more * I gave them a phone on 2 days before xmas and was promised a diagnostic update that same day. No update & no communication on a delay. * I wait 3 days (giving them some grace b/c of holiday). No update. I called and again promised a diagnostic on Friday evening. No call back. *Called the next day Friday, another person said they will do diagnostic & call me back. No call back. *Called Monday to get an update. Someone said it needs a new camera but don't have that part and I need to wait a couple of days. *Called Wednesday, they don't have the part still and said another few days. *Call Friday, again waiting for part. *Called following Monday, 'they should get the part Tuesday and I'll get may phone Tuesday. Tuesday comes and goes with no phone and no call from them. * Wednesday comes & goes. * Thursday (today) still waiting for any contact. There is a general theme here. There has not be ONE call from them with any type of follow-up for 2 weeks. Not one. Good communication & timely repair should be the highlight of a cell phone repair service. This location has failed to provide this.

Went to them to upgrade our phone and and see why our bill is high. super professional! super…read morepatient! I will definitely go back to them!!!

Seemingly nice enough, but their unscrupulous tactics and general demeanor after I returned have me…read moresoured on any "authorized retailer." If you're in search for a new phone, provider, etc., don't stop here. Initially, I made a mistake common of many folks, going to a kiosk labeled "Verizon" without realizing that it was an "authorized retailer" designed to siphon just a little more cash out of you on top of the usual. After initially being very nice, many phones were not in stock, and added services (insurance, data transfer) were added essentially without consulting me. After I realized what was occurring (namely the data transfer) I asked them to stop because it wasn't necessary (all of my data is already in the cloud and I can add apps like any brainless idiot without paying 30 dollars). Other charges were added to my bill that I did not realize until I contacted Verizon. Finally, they often do not have sales which match or are the same as regular Verizon stores. So, next time you need to go to "the verizon store" make sure you find a real one and not this garbage store.

Dropped my expensive Samsung phone and the screen cracked. Phone wouldn't turn on so I was thinking…read morethe worst. Upon researching repair places, I found CPR just up the road. They took my phone on the spot knew what it needed just by looking at the it. Luckily, it only needed the glass screen replaced with OEM glass. Phone is back in action three hours later, and this girl is a happy client. Thanks to Nate for the fix and Jason for his friendly customer service upon initial call upon pick up. Glad I found your repair store.

They said my phone was unfixable but they would look at it for $60 and it would take 2-3 days. Went…read moreto place in down on market st called On The Go Mobile and it was fixed it 15 minutes