Purchased a NEW iPhone PRO and bundle of accessories and not promised what I paid for regarding warranty!! Please be aware of misleading information when you make your purchases!! Not a happy customer, VERY disappointed and dissatisfied!! ATT&T Livermore, you CAN do better accommodating your Customers!! Probably won't return to this location and will be worth my time & gas to drive over to Pleasanton location.. read more

AT&T Store - Exterior of Store ... - Mobile Phones Near Me - Livermore, California

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Waste of time coming here. The employees aren't aware of their own promotions. Was constantly told that the value of my phone is $500 less than what is actually stated for a trade in. Went to another AT&T instead. read more

Gabby went absolutely above and beyond for me. Her customer service was absolutely stellar. She was able to make amazing recommendations for me and send me home truly happy with what we picked out together for my phone. She was also able to take care of my screen protector replacement quickly and did a perfect application on the new one! I got a super great deal too. read more

AT&T Store - Awesome new case and screen protector for my 17 pro max! - Mobile Phones Near Me - Livermore, California

Poor customer service. Actually someone would have to open the store on time to provide customer service. Waited until 10:15 and no one showed up. read more

Lequawrence was THE BEST customer service representative I have had the pleasure to interact with in the last 20 years!!!! He was knowledgeable, attentive, clear, helpful, courteous, and very, very pleasant. He solved an issue that had been ongoing and completely mind-bogglingly confusing for 3+ months. read more

I would give zero stars if possible. My husband and I were scammed at this store and charged $400 for something we did not agree to. They set it up as installment payments to our account and never gave us a receipt. AT&T will not do anything about it and the AT&T store does not return your calls or answer their phones. They also screwed up our new wireless plan and internet service. I would avoid this store. I have been dealing with AT&T every month for four months spending at least one to two hours on the phone each time. They reverse the charges and I now had to switch plans because the plan the store signed me up for was not even available in my area. This has been a nightmare experience. Beware! read more

This is truly the worst customer service experience I have received in a long time. Tony is the manager of the store and is running it to the ground. We came in to get new phones and it was as if they have never helped someone with this process. After being promised our phones would arrive in 48 hours, when they placed the order the shipping date was for 2 months later. After asking them to solve the issue, the manager said he would handle it, and we never heard from him again. We brought our service across the street to Verizon and will not be looking back! I advise not visiting this store if you can help it! read more

I will say, I hate to leave this review because everyone I have ever dealt with at this store has been tremendous. This is now the second time I have had to deal with Khalid and it was awful. Not only did he mess up my trade in when I did my phone not too long ago, he almost screwed up my wife and her trade in. He was rude and did not help us at all with trade in or setup. Pretty much just told us to go home and do it all and bring it back. We insisted that we just did it all there since we were already in the store. He then handed my wife the box of the new phone and when she asked if she could open it, he responded ya obviously its your phone. He then left for a minute taking personal call and then when he came back and we had all the information for the trade in, he said he couldn't make it go through because the location services were still on the phone. She asked him where to go to turn them off and he did not help at all. After we finally setup the new phone we were able to shut off the location for the old phone. We were waiting for him to come back. At this time I ended up just calling customer service on the phone and went outside. I got on the line with Leticia (Absolutely amazing human) and right as I started talking to her my wife came out and said apparently it went through now and we should get the value. As we started to leave I asked Leticia a few different things about our account and then I finally asked if she could just double check if everything was correct. She immediately found mistakes and said she doesn't think it was put in correctly so she fixed them for us. Leticia is a life saver and made our day that much better after the horrible experience we had with Khalid. I do not recommend using him at any point in time at this store. read more

I have been here for a long time and have always used the AT&T network. However, during my visits over the past 2 to 3 months, I have been very disappointed by the male employees who discriminate against customers, along with the poor service. This makes me think that if a branch has employees who lack this kind of work and service quality, I will definitely not go again and will switch to another company with better service. read more

I just left this store. One person working and he was with another customer but when we walked in we weren't even greeted with a "hey welcome in I'll be with you guys in a few minutes" absolutely nothing. Terrible customer service. Unacceptable anywhere. We waited for 5 minutes and nothing.. not a word, he didn't even look in our direction once. Need to train employees on basic manners. read more

Huge thanks to Dylan for helping me get my mother set up with a new line. She was nervous about the new technology, but Dylan was so patient. He set her up with a free phone and transferred all her data so she didn't lose anything. He made the upgrade process for my own phone just as easy. Five-star service all around! read more

Do yourself a favor and train your patience before coming here. 30 days in a row waiting for customer service at DMV might be a solid place to start. I was the fourth customer in the door of them opening at 10a on Christmas Eve. Two employees who either had late night holiday parties, prefer decaf over regular, or simply have decided having a passion for their work died watching their new hire videos long ago. To say they were lackluster in their service would imply there was a measurable amount of luster. I thought it was an odd choice to have two people staffed for Christmas Eve, but the 1038a arrival of employee number three answered that question. At the 50 minute mark where I'd received a "good morning," "we'll be right with you," and an acknowledgment via head nod I'd had enough amazing service to last me and inspire a review. Coal for all the employees of AT&T store at this location and appreciate you encouraging me to explore other carrier options. read more

Dylan is very helpful he made sure my plan was suitable for my family and even called Apple on my behalf to solve a technical issue 10/10 service. read more

This place is awful, they will scam you in the worst ways, I was lied to about promotions, I was told there was a Christmas promotion for an Apple Watch where you pay the tax on it and only pay a dollar a month for 36 months turned out. My bill went up $17 and they said I couldn't get out of it unless I paid the full price of the Apple Watch, which was about $100 higher than anywhere else. Not to mention, they will tack on every fee possible. I was told I can't buy a phone outright. I had to upgrade my monthly plan to get the latest iPhone. I was told my plan wouldn't change, but it would be four dollars more a month. Turns out it cost $12 more a month on top of that, I lost my HBO subscription. This place is trash. read more

I just got a new phone for my daughter. I specifically asked the sales guy NOT to add "next Up anytime" (allows iPhone upgrade sooner) and "Protect Advantage" iPhone protection plan. I got the bill and guess what is on the detail??? "Next Up" and "protect advantage". These people are incompetent. Look at your bill carefully! Now I have to deal with these idiots to remove those ads-on features I never wanted. read more

Khalid took fantasy care of us while purchasing my 5 year old sons first ever I phone 16. Great customer service very polite. Thank you my brother read more

This is an ongoing nightmare. We purchased new phones in December and received a call that we got the wrong SIM cards in our phones and they had to be disabled. The sales rep continuously mentioned that we were eligible for a Spectrum upgrade at our home which I repeatedly declined. My phone was then shut off and I could not make calls until I spent almost an hour with AT&T. Three weeks later, a gentleman arrives at our house to install Spectrum cable which we did not schedule. When we called to cancel, we were informed that an account had been created in our name with a password we did not create, including a security question (who is our favorite superhero). We were told that some stores have third parties working there who work on commission and this has been a problem at some stores. It's one thing if someone tries to upsell us...that is to be expected. But to sign us up for an account, select a service date and time for us, and even create a passcode in our names feels like a violation. We have now spent over two hours with AT&T convincing them that we do not want this service and to close down this account. I highly recommend choosing an alternate store for your AT&T needs. read more

Scoundrels!!!! They said I was eligible for an upgrade but I wasn't and added an extra line instead. Manager was absolutely useless!!! Avoid this store at all costs!!! read more

My visit was quick and easy. Staff is knowledgeable and know all of the products. I needed a specific charger wire that I would never find on my own, they got it in seconds! Thank you! read more

Bought a new phone. Rep ran my card but it didn't go through I was told because there network was slow. He ended up running it 5 more times until it worked. Next day I was charged 5 times we are talking thousands of $ Went back to the store and they told me to call my bank read more

AT&T Store - Reps sitting around empty store while I'm on hold with my bank fixing their mistake. - Mobile Phones Near Me - Livermore, California

I recently changed from a corporate plan to individual. Clearly not straightforward as many items shouldn't be transferred to new phone. This outlet were amazing but I have to reserve special thanks to Sean who help me with two items that required going back at least 3 phones and passwords ago to resolve. simply exceptional customer service !!!! read more

So impressed to have signed up for my cell phone service here with the att authorized retailer We were at the actual att store at Stoneridge mall Just say things get done and moved here and there I would still be waiting for them lol Thank you so very much Mr Merza Erken, Sean and Rae!!!! You guys rock Good thing we got things done here with you guys Definitely will be back for more services read more

AT&T Store - Mobile Phones Near Me - Livermore, California

Very poor customer service came in on Sunday July 7 waited 35 minutes without even being acknowledged by the workers At the least tell us what the wait time is Will look for another store maybe stoneridge mall will have better service read more

I don't know where their call center is but you are on hold, they talk to you, as you are waiting for an answer they just stop talking and leave you hanging there on the line. No wonder it takes an hour to get anyone. read more

AT&T Store - Mobile Phones Near Me - Livermore, California

The team at the AT&T are super. Rosa was very helpful and informative in helping me with my Uverse package. Zack worked with me on cell phone new line addition which went terribly wrong. After many attempts working with AT&T over the phone he was able to make things right. Great to have someone like Zack behind you. Thanks AT&T team! read more

I asked a male staff for WiFi passcode and did something else while waiting for service. And he said he didn't want a lady to wait for hours? Amazing! Your shop is undermanned and I don't know why he said that? I just asked for a code, it wasted you a hour to get the code? read more

Horrible customer service. Wasn't greeted or even acknowledged. There was one girl working and she was polite to the person before me and after me. Wasn't very helpful in answering questions, told me to call AT&T to get my issue sorted out and then walked away when someone new walked in. Didn't offer any solution or acknowledge that I was leaving. read more

Customer service. No acknowledgment or greeting upon walking in and sitting around for 10 minutes. Forced to leave instead of waiting an indefinite amount of time. read more

They upgraded my apple watch to an iphone. Now I have an extra phone and no cellular apple watch. Repeat, they upgraded my apple watch plan to an iphone. And there is literally nothing they can do. Does this make any sense? Spent hours at this store, one the phone, other stores and there is LITERALLY nothing att can do (or is willing to do). What a nightmare. I am now out of an apple watch cellular plan, I have an extra phone, and this will cost me 100's of dollars a year. This is all because of their mistake. Folks, don't go to this place. Their mistakes and idiocy has consequences on customers. Just go to a different store. The manager, the guy who runs this store, just straight up lies. "Oh, we'll fix it. I'll see what I can do." Right. The guy hasn't called me back, returned my calls, isn't there when I go. Just a complete joke. These 20 somethings, w/ no experience. Just get some adults in there to run this store. Again, I went in with 2 iphones and 1 apple watch. I came out with 3 iphones and no apple watch. This is the most ridiculous thing I've ever experienced. And now I'm locked into a plan I never wanted... and of course there is nothing they can do. What a complete joke. STAY AWAY! read more

Added multiple insurance policies without my knowledge in the store. I had to call and get them removed. Do not go to this store!

Went in to the location at 6:59pm. Prior to arriving, I verified on AT&T's website, Google & Yelp to confirm time they're open until 8p. It all clearly states 8pm. You'd think a big corporation would know how to update their websites time. The lady Jude was unwilling to help & said she cannot process anything now that we are closed. This will be causing me to make a visit to Verizon & transfer my services over tomorrow. I should've reviewed Yelp prior to visiting as they have many bad reviews. read more

AT&T Store - Picture of time open until. Made this review in their parking lot - Mobile Phones Near Me - Livermore, California

No one has reviewed this location yet? Crazy. I've been here a few times. Less than perfect service, obviously. First time... I went there because my iPhone would not turn on. I popped the SIM card out, held down the buttons, etc. One rep said, "Go to the Apple store in Dub. We don't deal with the techs of iPhones. We just sell them" Angry, a younger woman that worked there walks over, holds down 2 buttons on my phone & it turned on. Kudos to..... her. Another visit, I was there to complain about how frequently the service around Livermore will "cut out" the staff just shrugged with "We're trying to install more towers" well, nice idea 'cept I don't like paying for service that cuts out frequently. I'm still with AT&T as a carrier because I love my iPhone but we'll wait & see if a new edition gets added to Verizon. read more

Avi I did a phone transfer from my 8+ to a 15 pro max! He was super helpful & professional! Greeted me immediately when I walked in the door. He was the only one working and he dealt with 5 additional customers while my data was transferring. He kept checking back to make sure everything was progressing. Some people appeared frustrated when they realized he was the only one working. But he kept his professional demeanor, greeted them, helped them, apologized for any wait & wished them a great day! He well represented at&t that day! read more

Don't go to this store! It doesn't deserve even one star. I had a problem with my old iPhone. When I got to the Livermore store I was told I could upgrade to a 14 pro max. They "fixed" my 11 pro max so I could use it while I waited for my new phone to arrive in the mail. When I got my new phone I went to another store to trade it in to get the $800 toward my new phone. Here is where my saga really began. As it turns out the IMEI number for my old phone was being used by a different carrier. The salesman at the Livermore store did not tell me that. I couldn't turn in the phone. The manager at the other store got Chris, "the manager," of the Livermore store on the line; he was rude but promised to resolve the situation the following day, Sunday, at 10 am. I arrived at the Livermore store the next day at 9:45 am. The store hours on the door and voicemail said the store opened at 10 am. The store opens at 11 am on Sunday. At 11:15 am one of the shady salesmen pulled up in a sports car playing loud music. He was not happy. Once inside I was told that Chris would not be working that day because he was moving. Abdullah got Chris on the line. He was rude and condescending. He also stated that he never made me any promises about getting the $800 toward the upgrade which is completely untrue. Chris then told Abdullah to take down my information and he would call me once he talked to his supervisors. I never received the call. To make matters worse, 1 week later, I received my AT&T bill. There were two $35 upgrade charges that I was never told about and a $40 insurance charge which I declined because I have Apple Care. I am still dealing with AT&T and hope to resolve the issue with the IMEI number so I can trade in the phone for the credit. I have spoken with 5-6 AT&T representatives and 3 Verizon representatives. All of this because the "authorized" retailer in Livermore was too busy processing the upgrades instead of truly helping a customer. This has been ridiculous!! read more

Rosa was AMAZING ! super friendly and beyond helpful. I went in to check my phone because I was having issues with my location not updating and she was QUICK. Super tech ! Definitely going back with her for any other issues I have or when I finally decide to upgrade my phone , so helpful. I'm not the type to write reviews however I felt like that store needs more people with her customer service skills. read more

Purchased an Apple Watch and they added $40/month protection plan without my knowledge. Who needs that much protection on an Apple Watch?

Stopped into the store today to add a lime for my daughter and resolve an issue with my trade-in. In the past I have done these types of things through Best Buy, this is my first time using the AT&T store. Just had to take a moment to say how helpful the staff there is, seems so few businesses understand true service these days, this store definitely does. I'm very happy to have made the switch from Sprint/T-Mobile to AT&T, not only because of my coverage is infinitely better but because of the service AT&T has provided. Rajan and Abdulah, thanks again for your help. read more

Stopped in here on July 4th to update my phone and had a great experience. I was helped by Kim S, he was super great at explaining the different plans and even caught the fact that I was a nurse and showed me the FirstNet plan! He was very patient and took his time to make sure everything was done right. I even ordered the AT&T TV which is going to save me a bunch of money. My fiancé had worked with him the day prior to get her phone and expressed the same gratitude and positive experience. read more

This was probably the most disappointing visit today I was cussed at behind an employees breath because I asked for my change I don't recommend getting served at this branch read more

This review is for the Desire specifically. She has successfully navigated several billing issues associated with AT&Ts free WiFi for life promotion that we qualifed for after porting over two lines from Sprint. She kept up great communication during the process and remained available for all my questions. read more