I am writing to recommend Angel Martinez at the Verizon Store located at 5500 Grossmont…read more On Tuesday, February 2, 2026, I called Verizon Technical Support for assistance in removing the biometric option on my device. The technician guided me through several steps until we reached the point where I needed to enter my password--a password I had not used since purchasing the device. After three unsuccessful attempts, I was locked out, and the ordeal began. I spent hours on the phone with Verizon that day, speaking with several customer service representatives who twice directed me to the store for help. I followed their instructions, but without success. By the end of the day, I agreed to perform a manufacturer reset, even at the risk of losing data. Unfortunately, this did not resolve the issue. For all of Tuesday and Wednesday, I was without a functioning phone and unable to access my work applications, which require two step authentication. By Wednesday evening, I resorted to using an old device and was ready to give up on my newer, locked phone entirely. On Saturday, I contacted Verizon again. After another unsuccessful attempt by the technician to unlock the device remotely, I was asked--yet again--to return to the store. This was my third visit in four days, and by then I felt embarrassed even walking in. Still determined to get rid of the phone, I signed in and waited. The wait was long and excruciating. Finally, I was assisted by an employee named Angel Martinez. Some people truly live up to their name--Angel certainly did. He patiently troubleshot the locked device. The process was long, but he remained calm, focused, and persistent even smiling, working step by step until he finally restored my device to normal. He brought a smile back to my face--and to my wife's as well. If you visit the Verizon Store at 5500 Grossmont, please say hello to Angel. He is exceptional.

I wish I could give zero. They are rude and the wait is long, even if you made an appointment.read more

Fast and professional! Nuf said Good, friendly and quick…read morewhat else can I say? A few more thoughts?

Absolutely the best service in San Diego I highly recommend! this is the BEST price and quickest…read morerepair in San Diego. repaired my device on the spot

I have to thank Carlos and Julia for taking such good care of my family and I as we transitioned…read moreout of our provider into a new cell phone with better pricing and the best service.

Jaime was amazing! My mom and I came in with quite a few needs, nearing close time. Jaime was very…read moreresourceful, kind, efficient and patient with us. We appreciated how knowledgeable he was in getting us the best deals that made the most sense, and problem solving an error from customer support, seamlessly. Truly grateful for his customer service. Will be back!

A friend recommended this place for their excellent skills and affordable prices, and I'm really…read moreglad I went. I spoke with Julia on the phone after I dropped my phone, which had water corrosion on the charging port. She gave me a very reasonable price for the repair and reassured me, explaining that it likely just needed a simple cleaning, but also clearly told me the cost for replacing the charging port in case it turned out to be necessary. She was incredibly kind, and once I brought it in, she cleaned it within minutes.

Came to get my phone cleaned. She did a wonderful job in less than 10 minutes. My son was…read moreextremely happy, and she showed us that the phone actually charges now.

Good Evening Everyone. If Anyone in San Diego, La Mesa, Etc... are looking for an upgrade and or…read moreGreat Services for Cell phone Services, TV, Internet Bundle Services. Please visit the Grossmont AT&T store at The Grossmont Center for the most "Amazing" Customer Service. Please ask for ( John) and or any one of his Sales Associates, for the Best Experience I have had in a very longtime. I just wish I could have Rated this Experience Higher than 5 Stars, Over and beyond my Expectations. Once again Thank you for Everything, I Now have peace of mind. If you've tried Verizon, T-Mobile, Cricket, Etc. Now come Experience the Best in Quality Service at AT&T hands down.

Went there to return / exchange a phone, they said I could not. Found out later they were wrong ,…read morethey just didn't want to do it. Very disappointed. Spent two hours on the phone trying to get return label.

Came into T-Mobile at the Grossmont Mall location about 45 minutes before closing because I was…read morehaving issues with my internet modem constantly lagging and not working well. I learned that my older modem had been phased out and replaced with a newer white 5G version that also includes an extender. I normally pay around $50 a month with AutoPay, so I was a little surprised to hear the upgraded modem package would increase the bill to about $65 a month. Still, I decided to make the switch in hopes that the upgraded equipment would provide a more stable connection with less lag and fewer dropped signals. The process itself went fairly smoothly and didn't take too long. The representative explained that I needed to return the old modem as soon as possible. Luckily, with about 15 minutes left before closing, we were able to come back and return the old box without any issues and were given a receipt confirming the return, which I definitely appreciated. As far as customer service goes, it was overall okay. The representative helping us was cool, although maybe a little rough around the edges personality-wise. There were a few customers who came in after us that seemed anxious or frustrated about their phone situations, and it just reminded me that customer service interactions can really go either way sometimes depending on both the customer and the staff member. Thankfully, I personally didn't have any major issues and was able to get in and out fairly quickly. I did like the layout of the store. Everything looked modern, organized, and they had plenty of displays featuring upgraded phones, internet products, and accessories. One thing worth noting is that some issues can be handled directly in-store while other situations may require visiting a corporate location that handles more advanced account or technical matters. If you're unsure, I'd definitely recommend calling ahead first so they can direct you to the correct location before making the trip. Overall, my visit was smooth, the exchange process was easy, and now I'm just hoping this upgraded internet setup performs much better than the previous one for the added monthly cost.

Sales agents make commission off selling you extra stuff!!!…read more #1 Apple Care is NOT required. Sales guy was so misleading, and now I have to spend my time untangling this Apple Care situation (which I don't need) and getting a refund. #2 the iPhone 17 does not come with a charging box, but it DOES come with a wire. The sales guy also failed to tell me that and sold me on a new box. Any old iPhone charging box is compatible. SHADY SHADY SHADY SHADY SHADY!!!!!!!!!!!!!!

as always, i continue to come back to this store.. this recent trip was the best experience ive had…read moreBY FAR. bryant was such a perfect rep. very positive and had answers for almost all my questions. he was helpful and explained why "this" wouldn't work with "that" and vice versa. i will say, it sucks that they didn't have any iphone 16s in stock, BUT considering they just came out (and everyone is getting them) i wasn't going to knock them down for it. bryant was also helpful in explaining the shipping information (since they didn't have 16s in store) and getting everything squared away for us!

Every time iv gone into this store it's been horrible customer service. I went in a week ago to get…read morea new phone and had to leave after 30 minutes after no help. I ended up ordering online and went to turn in my phone per instructions and the manager Geraldo and employee Juan were NO help after being in there for a good amount of time when it should have been a simple turn in processes. They directed me to call and number who then told me I need to go back to the store to turn it. They purposely send you in circles and don't provide any help. IF YOU CAN AVOID THIS LOCATION DO IT AT ALL COST, it's horrible.

Congrats to T-Mobile for marking this a customer service experience store. They are friendly snd…read moremost importantly patient. I came in with my parents and those who helped us were patient in answering some of their very basic questions (at some point, you can't hear it from a family member lol). Really appreciate the team.

After an absolute clinic in poor customer service at ATT, coming to this store was a breath of…read morefresh air. A younger lady helped me (I'm sorry I didn't get a name) and was extraordinarily easy to deal with. I canceled my ATT service and activated my phone with TMobile, but I needed to transfer my phone number. I came unprepared and had to wait for my wife to return with my old phone to get some information off of it. The employee was not annoyed and didn't even make me get back in line. Instead, she talked to me like a valued customer for the couple of minutes it took. Once we had all the devices needed, the transfer was done in less than ten minutes. She knew what she was doing on both iPhone and Samsung, and made the process so easy. I had additional questions about my plan and she answered them all and made it easy to understand. I've had multiple family members switch to TMobile and they had nothing but great things to say about this location as well. Ultimately, their service was better, plans were cheaper, and this is a much better customer experience.