Unprofessional service and direct violation of AT&T's corporate policy. We visited this authorized retailer location (131 N Broadway, El Cajon, CA 92020) to handle an issue where AT&T's system accidentally generated a duplicate online order, wrongfully charging my brother's card an extra $289 and shipping 4 duplicate devices to our house. The representative, Adonay, completely refused to accept the return or help us solve the billing error. His excuse was that it would "mess up the store's inventory." I have attached a screenshot of AT&T's official Return & Exchange Policy here with my review. It explicitly and clearly states under the rules that: "Devices ordered online or over the phone can be returned to ANY AT&T retail store." Even after showing him this official policy directly on our phone, he still refused to do his job or call a manager to help. If you want a store that follows actual company policies and respects customers, avoid this location and avoid dealing with Adonay. I will be escalating this directly to AT&T corporate support. read more

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I walked in there to get assistance on my iPhone as to how to lower the ring ton When you receive a text message and the representative wanted to charge me to tell me how it's done. That is so ridiculous,. Scum bags. I'm definitely gonna move to another phone Company. read more

I was helped by Khalil who was training Alex on her first day. When I first walked in it was pretty busy but they were able to help me fix my problem quickly. They were both kind of professional read more

I came in to upgrade my phone and Khalil was so helpful and great. He made the process so straightforward and stress-free while also juggling with assisting multiple customers at once. Amazing customer service from him! read more

We went to drop off my bf phone for a trade in and the agent took it put in bag wrote name on it and said good to go. Never received confirmation number nor anything. It was our first time trading in so we didn't know the process. It's been two billing cycles and we are now stuck with a newer phone and making payments paying it off because they somehow lost the phone after I reached out to customer service they said there's no tracking on the trade in so went back to this store and told them there's no tracking nothing that shows we turned it in. They said the agent that helped us that day didn't do the trade in good so they can't find the phone of course they can't it's been two months hence the two billing cycles we waited. Now we're stuck again waiting to see if they can fix the problem or what the next step will be. RIDICULOUS. read more

The worst customer service Overall ATT is the worst customer service even on the phone . They don't have trained employees They don't know how to do a job! I'm so happy I changed to COX read more

This AT&T store is super clean & well stocked. All staff is friendly, knowledgeable, polite and professional. Both Michael & Ravyn especially, gave me excellent service while trading in 2 phones on my account. read more

I dropped off my old phone for trade in at this store since 20 days and still they didn't shipped back for trading, I asked for a receipt or confirmation and no one helped, they refused to gave me any confirmation that I dropped my phone. I talked to agent online who confirmed they never started the trade in return process. I called them and spent 20 min waiting on hold and then they asked me to come next day and see the manager. The manager never helped. There were two employees guys just standing their with no support. Anyway, if Im going to lose my trade in deal. I will sue them. Never go to this location, they should close, its like scam read more

Excellent service from Hussein. Thank you so much for giving my phone a spa treatment! It's totally brand new again.:) I bought 2 items and got one item free! Here's my new case!! Yeah!! read more

AT&T Store - My new case:):) so pretty! - Mobile Phones Near Me - El Cajon, California

This place had bad customer service! I've been with Att for 6 years and never seen customer reps with NO PRODUCT knowledge. When in front of customer yelling back and forth. I stood there for over 30 mins! I tell him while I'm here for him or say he couldn't help me and talk to the rep next to him! # rude He ask me the same question over and over! read more

AT&T Store - Mobile Phones Near Me - El Cajon, California

As someone who's worked retail I try to avoid writing reviews on customer service jobs unless the service is THAT bad. This place is THAT bad. Honestly all the employees came off as low level burn outs who could barely function a computer. This includes the manager Noe. I had two encounters with this store. The first time, the worker seemed to immediately want me out the store. As if "I was being a dick for making him do his job". I didn't even get to finish my sentence before he said "oh.. Nah we can't do that". Then when I finished he's like... "yeah I guess I can". The whole transaction was a phone trade. I had heard shady stories of AT&T before so I made sure to ask all the questions multiple times and even involved the manager before I completed my trade. I just wanted to be assured I got the credit as promised by his associate. The manager said he swore his life on it, I was worried for nothing, he'd handle it personally if it was wrong. (You don't know the credit is applied correctly til two months on future bill) Boom, two months came. Wrong credit amount. I go in and talk to the manager Noe. Immediately he finds any excuse he can. Making up, "oh oh uh phone was broke ". Even though they checked it at trade in and marked it good enough for promo. Basically he hid his neck, whatever neck he has, and told me to take it up with a corporate store . Basically "tough tits". I can't say all for certain all AT&T's are like this. But this store is the definition of trash. read more

Buyers beware. I was sold a defective tablet. Before I returned it, I was told the restock fee was $35. I was also told by an store associate it was $35. When he went to process the return, He tried to dress it up as if I was only paying $9.50. I had to ask him if I looked stupid? Don't waste you time going to this store. If you wish to keep AT&T, go to a COR store. read more

Staff told me to go to Verizon or the Santee at&t store. Guy didn't know anything about getting an unlimited data plan for an iPad. Also couldn't answer any of my questions about credit pulls for opening an account and said he couldn't guarantee any advertised pricing for the $20 a month post paid unlimited plan for iPads and tablets that they advertise! All I can say is I run a business in a similar industry and each of my sales reps are well versed and able to answer more basic questions than the ones I asked the guy behind the at&t counter. Waste of time read more

I only give this place 1 star because I cant give it a 0 star. The manager here is a completely rude and ATT should be ashamed to have him as a manger. I had 3 lines on a Family Talk plan for $155 a month and one of his representatives talked me into switching to a next plan that would supposedly end up costing me a cheaper rate. Got my first bill and I was charged $100 more totaling $255 because apparently his employee forgot to transfer all 3 lines and only transferred 2 lines so I was being charged 2 different rate plans. When I tried to explain this to him he started yelling at me in front of other customers and employees how he does not know what his employee told me or what happened as he was not there but I agreed to that and there was nothing he could do about it. He is a complete asshole! I called customer service Joyce W. sweetest lady ever and within 15min she had my plan completely fixed along with $109 credit to make up for the fees I incurred! Dealing with the douche manager at this store truly makes me think about changing carriers! read more

Andrea was awesome, thank you for helping us with our direct TV account, now I can enjoy football as well as the bill will be officially cut down. She did a really fantastic job read more

Showed up at the AT&T Store on Broadway last night just kind of browsing for a gift for my son... The nicest guy ever named Ed took such good care of me!! Found a really nice cover, screen protectors and a car charger for my son's new iPhone! Then, he tells me that today is some kind of sale and he sells me everything at a huge discount!! He was so polite to me and another customer that was waiting... You just don't find that kind of service anymore... Thanks again Ed for the great products at a spectacular price!! You're awesome!!! read more

Anthony at At&t el cajon is Awesome! Thanks for taking good care of our family. If you are ever in need of a new phone ask for him, he is very helpful. read more

Walked in and was automatically greeted by Anthony at the front desk after going over the issues My Neice has been experiencing with her phone Anthony quickly provided options to resolve the issue we decided to upgrade the phone to the iPhone 8x I couldn't thank Anthony enough for the great customer service and the help he has provided me as a policy holder read more

Came in a few weeks ago. I was nervous but the warm greeting i got walking in the door gave me more confidence. I was looking for a new phone service but unfortunately it wasn't for me. The upside there was a nice gentleman by the name of Marvin i believe who help answer all my questions and concerns with the best patiences and respect. I would come back to this location if i reconsider my services again. Will refer friends. Thanks again read more

I had a situation with AT&T that I was unable to resolve over the phone. I went to the store in El Cajon and spoke with Sharieff and then Amir. Though it took over an hour to complete the process, both gentleman were thorough, professional and, most importantly, able to help me attain a positive resolution to my problem. I was very impressed with the determination of Amir to help me find the answers I needed. I highly recommend them to anyone. Thanks guys! read more

Worst customer Service ever! These guys are a joke. Be careful of what they say and what they tell you. They are total scam artist. Justin has got to be the worst and same with Amir who does nothing but sit around and twirl his funny mustache. Pathetic and incompetent employees is what this little 5 x 5 square is made of. Save yourself a trip and a headache and visit a AT&T store; which isn't saying much. Good luck on your iPhone adventures!!! read more

Best customer service! Thank you Amir! My wife's Android phone broke a couple of days ago. Good thing she had insurance coverage so we were paid by the insurance company for the unsubsidized price of the phone. We went and look for a used replacement phone to use for the meantime until we are eligible to upgrade next year. We found an iPhone seller on Craigslist and we decided to meet at this ATT store. Once at the store, we told Mr. Amir what business we have and if he could help us with verifying the imei number of the iPhone to make sure the iPhone was not blocked or stolen. Amir was very professional and he really helped us making sure the phone is good to go and we will not have any issue. Aside from verifying the imei, transferring the iPhone account to ours, he also helped us transferring all of our contacts to our new phone. Although we were charged for the SIM card ($25 each), he suggested calling Att corporate and explain our situation and see if the $50 SIM card charges can be waived. We did what he told us and ATT credited us $50 for our next bill. Mr. Amir really raised the bar in customer service! If you live or close to the area and needed assistance with your ATT account, you should come to this place and you won't be disappointed. read more

Came into the store earlier in the day to look st possibly purchasing a charger. Alvin greeted me at the door and walked me into the store. Was very polite, friendly and easy to talk to. Walked me around the store letting me know about some great promotions and set me up with a new charger. Lisa who was also there was very friendly! Will be back soon :) read more

I went there yesterday to change my phone number because I recently moved here to Descanso, so I wanted a local number. I went there and there were about 5 reps talking to clients very into it. No welcome to ATT or anything. Oh well. I was just standing therefor about 15-20 minutes, in the meantime the reps are talking to the customers about what they had for dinner the last night and where their grandparents came from. Still waiting. When another customer came in, one heavy set rep rushed to help him, I went off and told them if they were able to seem me because I didnt think I was transparent. He looked all hurt and told me that he didnt see me. I did the change of address and change of number. The manager, he just looked smug there. Horrible place to do business. Rude and unprofessional read more

I had a very pleasant experience at this location with Marvin. He was extremely kind and hooked me up with a great deal on an iPhone 7 Plus!! Will be keeping my business at this location. Thanks for the great service guys!! read more

Walked in on 4 employees standing around a phone watching porn... They couldn't stop the video fast enough so I heard a few seconds of it. All four of them look like children with their hands caught in the cookie jar. This place is shady, go somewhere else. read more

Marvin, the manager is extremely rude and talks way too fast! When you ask him a question, he responds with an attitude as if you're stupid. And I quote, "yeah that's what I told you". Rude! Be patient! read more

Came in to this location to add a line last week and Andrew was the one assisting me, his customer service was phenomenal and he got me the phone I wanted plus more! He even showed me the savings I am gonna receive with signing up for Directv! Highly recommend Andrew for all of your needs! read more

The store was helpful in letting me know that they where not able to help and I would have to call AT&T directly. AT&T has been absolutely horrible the multiple times I have called. I have very bad reception at my house even though it is in the middle of town and within eye shot of the freeway. I have asked about the many different options to boost my reception but AT&T is very unhelpful. My plan will end at the beginning of next year and I will definitely be switching to another carrier. read more

Get ready for a quick story... I came to this location twice because they moved the location in lakeside and the first time I was helped lady that tried to help was a shorter black woman and I hadn't even finished my sentence before she let me know she couldn't help me.... Automatically she says "Sorry we don't do that here call customer care or go to a corporate location" and I as I was walking out I seen her shrugs her shoulders to her fellow Co worker and laugh??? not good for a "sales" person... My son was in sales and even if it's a "complaint" or just assistance on service, he will help a customer and make the situation hopefully into A SALE! Well I came back a second time because it is the ONLY location close by now... I was helped by Gloria and she was friendly and approachable. She got me to upgrade my phone... This employee helped me first THEN gave me all the benefits of upgrading... She was patient and happy to help... She installed my screen protector and let me know what I was able to do on my account with just an APP. My only advise to the company, if you're going to limit or cut down on locations, have your employees at least seem like they like their job!!! I'm giving this place 3 stars because of the poor service I had on my first visit and having to drive to corporate the first time!!! Thanks again read more

Recently, I was in the market of a new phone carrier, since I already has Uverse with ATT I decided to try out ATT. I walked into the store, there was no waiting.The sales rep Andrew patiently answered all my question, was knowlwdge about the different plans and assisted me with transferring my services. At the time, I did not have money to pay the taxes for the phone, so I returned the following week. This time, the store has one customer, which I was quickly assisted by Anthony who assisted we some accesories, ordering my new Apple 7 plus phone and expeditiously offer some humor as he quickly process my transaction. My experience on both occasions was handled exceptionally well. I felt as though I was given their undivided attention, both Andrew & Anthony were attentive to my needs, they listened carefully and did not try to upsale me. For that reason, I am pleased with the quality of service I recieved for both sale reps (Andrew & Anthony) they were fabulous. Thank you read more

Ultra crappy customer service once again. Used to go there years ago and had horrible service then so I switched locations. Went there again today and even though they had enough people to help the two customers I got ignored for twenty minutes. Four people working there and not one said anything to me. One of the reps took off while I was there. NEVER going back for any reason. Avoid this place like the plague. read more

Warning: AT&T on Broadway in El Cajon will have you arrested for complaining about the long wait. On 4/1/2016, I went into the store and noticed that 5 customers were ahead of me but only one AT&T Rep was helping while the other Rep was stocking phones. Thus, I went over to ask the Rep who was stocking to please assist the other Rep. Suddenly, Lisa, the Rep who was struggling to help us started yelling at me. I told Lisa, I was upset because because of the long wait and wanted to ask the other rep if she could help us. So we got into a heated argument and Lisa told to leave the store because she was not going to help me for being rude. I told her I have been an AT&T customer for over 12 yrs and needed her to accept my payment. Lisa, told me to leave the store or she was going to have me arrested.I thought she was joking but to my amazement she called the El Cajon Police and had me REMOVED from the store. AT&T customers, Lisa and AT&T Corporate will possibly have you arrested for complaining about the long wait! After 12 yrs of being a loyal customer, this is how AT&T was treating me. I was publicly humiliated and no apologies. I went to another company who will value customers and not call the police on you. I will seek my legal options against AT&T. I have pics to back up my claim, read more

AT&T Store - Warning,AT&T will have you arrested for complaining about the long waiting time! - Mobile Phones Near Me - El Cajon, California

Great store to come by and get your plan or upgrade helped my out. Come see Anthony he is easy to talk to

GREAT WORK AT&T AT El Cajon ! I am current with Cox communications and for my cell phone i am with T-Mobile I decided to stop by and visit the location to see what they can do for me I talk to Martin and he was really friendly and explained all the current promotions that actually going on to save me some money Martin was really knowledgeable about AT&T product and service and Marvin the GM also assisted me in making sure that got all my questions answered I am going back to AT&T and open an account for my cable and internet and cell phone. Marvin and Martin have the best costumer service and very approachable!!!! GOOD JOB!!!!! read more

Worst customer service I have received at an att store. The manager or employee Irving was more interested in playing games on his phone than helping me. And when he did have to do anything it was clearly an inconvenience. read more

12-5-2016 around 12:00pm Waited 30 min. while other customers contemplated shutting off their services, when it was my turn to be helped I was helped by the manager and he was very short and rude with me. I was there to set up new service and phone he offered to two choices one plan with 3 gigs of data and one with 5 that is it he said one or the other, his attitude made me not want to do business with At&t I have had an account for 14 + years and I hold a lot of shares in At&t,I am very disappointed. It is sad that every customer in the store was having problems with At&t. I walked out and I walked out mad... read more

Marvin helped me get great cameras for my home! Never felt safer! He didn't stop there he hooked it up with two phones! But the place was nice. Ac was decent! read more

For the most part I'm really not happy with this place. I love the service don't get me wrong but the fact that I was billed 120 a week after setting up my service pissed me off. I went in there wanting to buy an iPhone, and Agustus (real name Agusto I'm just trying to insult him because I feel insulted) or whatever his name is WOULD NOT stop trying to get me to buy an android. He was pushing it, and pushing it, bagging on the iPhone calling it the "I dumb-dumb" talk about great management. Tyler has been a great help with my situation, the only thing is yesterday they said he'd call me to resolve a problem I was having and he never did. But no big deal we can figure it out. But the freakin Agustus guy... Man he shouldn't be a manger... Love you :) read more

I purchased the Samsung 5. I wanted to replace it with the Apple Iphone. 14th day. I brought my phone back with the box...accidentally missing the box top. Yes, just the cardboard box top missing. They called it a major component of the phone and were going to charge me $55 if they were to refund me in the exchange. Well, after I said how ridiculous that was, they decided they weren't going to replace my phone either. Amazingly unprofessional. Now I know what people mean when they say DONT SHOP AT A FRANCHISE STORE. Only shop at a corporate store. I've always shopped there. Never again will I, my family or any of my friends shop there. Santee or Jamacha are corporate stores and safe. read more