I had an amazing trip to sprouts yesterday. I met Patty at self checkout and she was amazing,…read morebeyond great customer service. She was great and I noticed that she was the same way with everyone else in the store. It feels so good when they give you great customer service because you want to keep going to the same place over and over. Patty was AMAZING!

Great staff! Haig was extremely helpful. This is my new "go to" location, and I highly recommend…read morethis store to all.

I had a frustrating experience at this Ralphs location today. I was using self-checkout and…read moresearched broccoli crowns that was clearly labeled "broccoli crowns" for $1.49. When I selected that option, it rang up as $2.49 instead. I called over the attendant to fix it, since you obviously need an employee to delete or correct an item. I explained the situation, and he looked at me like I was asking him to do something outrageous. He even looked at my friend to say, "Is she really asking me?" It was honestly uncomfortable and unnecessary. Who else would I ask.. All I needed was help correcting a pricing error. It was Sunday around 3 PM and the store wasn't even busy, so I don't understand the rude attitude. If you're assigned to self-checkout, assisting customers with issues is literally part of the job. Customer service makes a difference, even during small interactions. This one just left a bad impression.

This is such a nice Ralphs, which seems to have everything a person could want. However gift cards…read moreare not their specialty and some were not working. I would say buy food products here, but stay away from items out of their control...

Went to 7 locations looking for something very particular that just got released and was hard to…read morefind. WOW did I get lucky, not only did they have what I wanted but the store manager Luis had more bought in for me. Incredible customer service, went above & beyond! Thank you!

The Ralph's shopping experience here is a struggle. Hard to find and speak with staff. Online and…read morein store inventory do not match. I regularly go here for produce, deli, and meat - these points of service are reliable and professional. The internal store stock needs improvement. Today I waited on hold for several calls to speak with someone only for the call to end when routed. Multiple depts mentioned front was understaffed and the manager was unavailable

2 Minute Read: Back in the 1990s, Ina Merlo, a very good…read morefriend, would ask me to drive her here and there. Ina was born in 1892 and when I met her she'd just turned 92. She reached 104 yrs/o. Why do I mention Ina? When she wanted to grocery shop, she'd ask me to drive her to PAVILIONS in Hollywood. She told me, "Pavilions is a little more expensive but everything is the best!" So, PAVILIONS it was and PAVILIONS, it stays. Two days ago, I went to the aBurbank PAVILIONS, as I was a'hankerin' to make Turkey Giblet Gravy from scratch. As usual, it was a pleasant visit. Any questions you have, they Staff is always ready to help out. At the Deli, I was treated by a Lady with a nice smile. I ordered rare roast beef, and turkey. I requested they'd be sliced on the slicers number one thickness. I told the lady I'd be back in a few minutes. So I went to the meat department A young Attendant greeted me very happily. I asked her name, "YAJAIRA", she replied. YAJAIRA went out of her way to help me get what I was looking for, and did it wit such gusto, that I was impressed. Anyway, Ina was right! PAVILIONS is the BEST. Thank you.

The service is terrible! I have been trying for 2 1/2 hours now to order groceries to be delivered…read moreto my house. 1. Your AI doesn't recognize my password 2. Or my email address although I have been picking up groceries since before the pandemic !

Always can find what I need ! Great deli. Always fresh food…read more And nice workers. Parking can be hard. But I just look for the street parking close by.

I purchased Armenian food called xash $20 with meet , $18…read morefor with out of meet , Was frosen , after after frozen food melted, 95 % of xash was clear water , they're trying to sell water for $20 , How do you return it? It took back without saying any words I don't recommend hush or barbecue this place with the chef doesn't know anything about them marinating barbecue for making xash, Not everyone capable make this food if you cannot make it don't make it and don't sell it, I know you were very nice. You took her back to find the money, but it's not about the money. It's not about returning. It's about the time consuming we take home. We're not happy how many people not returning just throw away, come on people if you wanna make money just at least be honest with your food. I know maybe don't pay attention but try this xash one more time with your families.or freands then you will know what I'm talking about

(Shopped 07/07/26 TU @ 6:00pm, 05/30/2026 SA @ 1:00pm, 05/25/26 MO @ 11:00pm, and several times…read moreyears ago): Meet my friend Ralphs! For whatever reasons, I've visited Ralphs' Burbank San Fernando Blvd. location on numerous occasions over the past couple of months. I was usually in the area for business and work, but something triggered me to reintroduce myself to this location I frequented when I worked at Sport Chalet in the Burbank Media Center Mall ages ago. Of all the grocery chains, I favored the Ralphs brand the most initially because my family shopped there all the time, but I also felt that their prices were generally lower than everyone else, they had better promotional sales, and their stores seemed more inviting. After these recent trips, would I continue to foster a bond with this Ralphs location or would I ralph at the idea!? PURCHASE(S) 07/07/26 TU ($54.76): On this most recent trip, I went crazy and bought six bags of chips because they were all on sale; my favorite Kettle Brand and an Asian brand named Calbee which I really enjoyed on a recent Japan vacation. Their 6pk romaine hearts were always a good deal at $1.00/heart. Their family-sized shredded cheese bag was always a staple for me, and then whatever randomness to fill the cabinets or day-olds for a quick meal. 05/30/26 SA ($25.88): Some bread for mom, more Kettle Brand potato chips, a couple of boxes of my favorite Yogi tea, and any random day-olds I found for quick meals to simply explore. 05/25/26 MO ($8.10): During this review, I've determined what brought me here after all of these years! After an evening of drinking and hanging out at a brewery in the city of San Fernando, I needed some inexpensive food (no fast food) on my way home, and my usual Glendale Ralphs location was out of the way, I hoped this location offered the same options. Thankfully, they did, and so an 8pc Ralphs Home Chef Baked Chicken for $4.95 and a 12oz Kroger Chicken Salad for $3.15 was exactly what I was looking for - boom! SERVICE I meticulously roamed the aisles as I tried to reacquaint myself with this updated version of a bygone time, and I found my intended purchases easily thanks to the proper hanging signage and shelf-talkers. Other than the friendly, efficient checkers at the registers, I explored freely as I dealt with no one else which was fine by me - thank you! PARKING (FREE) They had their own private lot (a former seafood buffet restaurant that has been closed for years still existed on the property) on a spacious corner, there was plenty of parking - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE Noticeably smaller than their "standard" stores, this was your basic grocery store layout with multiple uniformed aisles, promotional end-caps, table displays, a floral/gifts area, and cashiers ready to take your money. I think it also housed a pharmacy and possibly the ubiquitous Starbucks. A decent amount of natural lighting came in through the large front glass doors and windows while soul-sucking fluorescent electric ceiling lights filled in the rest. There were no TVs while music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Burbank's San Fernando Blvd. Ralphs' location was very convenient in each of these cases, served my immediate needs, and I would certainly shop again. However, because of the smaller footprint, I felt there were less day-old/reduced options. Everything was similar to any other major grocery chain with many familiar brand name products. The prices were comparable if not slightly lower than their competitors (sign up for their FREE rewards program), parking was easy, and the service was straightforward (I couldn't recall if they had self-checkout). I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $89.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS

As this location is nearby for me, I like to come in the morning to grab a few items before my day…read moreusually begins. The bakery manager or whoever she is is not the friendliest even when offering a good morning (this was maybe two weeks ago). I made sure that was the first and last time I greet however other times she just looks like she has a stick far up her a**. And of course even today she was, let's say it together, not the friendliest, shocking! :SMH: I will only give my positive review for the manager which I believe his name is Ray (if that is not his name, I sincerely apologize). He is friendly, engaging with customers, but overall you can tell he is a good manager, not only to guests but to his associates. Overall the store seems to always re-stock appropriately and if items are gone they will make it a point that it's sold out with a noted Ralph's sticker, sounds weird but I like that approach. It saves time for both the customer not having to ask an associate but also the associate doesn't have to be bothered (because the repetitive questions I bet would be irritating lol).

Incredible little market. Feels like a small town market filled with products that are actually…read morewanted and of good quality. Their deli is also great. If you wanna stop by for a quick sandwich I definitely recommend them.

As a loyal customer of this establishment for over two decades, I have consistently visited the…read moredeli and meats department at least once a month. However, I am compelled to rate this establishment one star due to a particularly unpleasant experience with a female deli employee whose first name begins with the letter "J." Despite my frequent visits, the overall customer service in the deli and meats department has declined. The season butchers have been replaced with individuals lacking the necessary experience and customer courtesy that were previously present. Over the past three months, I have encountered the same issues with this particular employee. It is important to note that the fee charged for slicing a Tri Tip into a carton container is not the primary concern. The issue lies in the employee's behavior and attitude, specifically their unwillingness to properly wrap the sliced meat. This has occurred on multiple occasions, most recently at the checkout counter when the cashier pull the foil-wrapped package from the plastic bag causing the juices of the meat to spill all over the counter. This has happened to me every time this employee has served me. The Tri Tip sliced meat is dry and devoid of juices due to this careless employee's failure to wrap the meat carefully. It is imperative that this situation be addressed. Management should provide this employee, "J," with proper training on how to wrap sliced food correctly. Additionally, it is crucial the ambiance that all employees, including the deli and butcher employees, maintain a pleasant and friendly demeanor. A salutation is always appreciated. Despite these concerns, the BBQ remains outstanding as always.

First time visiting an Aldi store and i was not disappointed at all…read more On Sundays, they open at 9AM FYI because I got there early and noticed that it was still closed ( at 845AM) and also important to note, there are early birds already pulling up to start their shopping. The store layout is unique here compared to other markets that I shop at frequently. Still, they had fresh, beautiful fruits and veggies at very competitive prices. In example, I got a mint cucumber bag for under $2 a pack of 8. I came for the ahi tuna steak which are tasty when prepared correctly. They carry a little bit of everything, from food items to office supplies, hygienic items, toys, etc. Not a huge store but there is plenty to browse. The check out process was different; when it was my turn, the belt where all the items scroll on, ends at the moment where you are about to pay; making it awkward and a tad bit pushy to bag your own items quickly, as they may fall due to the limited space left there for your items. Overall, a pretty cool store to add to my list.

I am a long-time Aldi customer and shop at this location four or five times per week, which is why…read morethis experience stood out to me. On the afternoon of June 12, 2026, my 14-year-old son and I checked out with Olivia. We had only about a dozen items, and there was no one waiting behind us. Since my son is not accustomed to Aldi's self-bagging process, he was trying his best to bag our groceries but was moving a bit slowly. Rather than adjusting her pace, Olivia continued scanning rapidly and placing items into the cart, including some in the child-seat area. At one point, our half-gallon of milk nearly fell out. I understand that Aldi's business model emphasizes speed and efficiency, and I generally appreciate that. However, customer service should still matter. Because there was no line behind us, I was surprised that there seemed to be little patience for a young teenager who was genuinely trying to help. When I commented that things felt rushed, my concern was either misunderstood or ignored. At the end of the transaction, Olivia held my cash while waiting for space to place a frozen pizza that was still on the scanner. While her explanation made sense operationally, the overall interaction felt cold and unnecessarily rushed. Perhaps she was having a difficult day, but the experience came across as impatient and passive-aggressive rather than helpful. I want to emphasize that nearly every other cashier I have encountered at this Aldi has been friendly, patient, and accommodating. This review reflects one disappointing interaction, not my overall opinion of the store. I will continue shopping here, but I hope management reminds employees that efficiency and courtesy do not have to be mutually exclusive.