I had a frustrating experience at this Ralphs location today. I was using self-checkout and searched broccoli crowns that was clearly labeled "broccoli crowns" for $1.49. When I selected that option, it rang up as $2.49 instead. I called over the attendant to fix it, since you obviously need an employee to delete or correct an item. I explained the situation, and he looked at me like I was asking him to do something outrageous. He even looked at my friend to say, "Is she really asking me?" It was honestly uncomfortable and unnecessary. Who else would I ask.. All I needed was help correcting a pricing error. It was Sunday around 3 PM and the store wasn't even busy, so I don't understand the rude attitude. If you're assigned to self-checkout, assisting customers with issues is literally part of the job. Customer service makes a difference, even during small interactions. This one just left a bad impression. read more

This store has greatly improved. This place was so bad for a moment when I started coming here again almost 3 years ago now. But what has changed is the rude staff are all gone (in my experience), everyone who is there now is friendly or at least neutral to me. Better than rude or awful. The speed at which checkout moves is fast or at least acceptable now. It used to be extremely slow, but it's greatly improved. You also used to close the self check out relatively early which now I notice you do NOT, which I am VERY appreciative of. Frankly I just can do it much faster than anyone and I prefer it to get in and out quickly, so thank you for keeping it in place and open later than you used to, that keeps the human cashier lines manageable. I'll buy wine so that's why I may need the human to help me out. But nothing more annoying to me than it being 10pm and there's 1 mile long line with full carts and all I need is 2-3 things, well that experience pretty much doesn't happen anymore which is very much appreciated. I find your evening staff to be notably most friendly, they're talkative but not obnoxious or slow and I feel comfortable coming through the line if I have to. There's a couple annoying things, like a few annoyingly narrow spots you have in extremely busy areas, I can't figure out why you have so much stuff directly in front of the cereal + chips aisle. People cannot pass through there easily, every single time I come here I bump into someone, like easily a 99% success rate that I'm going to crash into someone. That's not good. Same goes for too much stuff down the middle of the cheese/deli meat section near the bank, makes passing nearly impossible at times, then again near the self checkout you always have a lot of liquor which makes passing difficult. Customers don't like having to pretend it's a stop sign intersection to pass by, we just want to shop not have an island of liquor impeding progress. Another thing that bugs me is this is the only Ralph's that doesn't put clearance tags on the frozen food section stuff. Why? I've gotten mixed answers. One guy told me it's because the tags don't stay on because the packaging is wet from the freezer, well that's BS because other Ralph's stores do it just fine and the stickers aren't coming off. But another time I saw a guy at the self checkout take something from a woman who said she didn't want it anymore, so he went directly to the clearance door and just chucked it in there. So basically he didn't have time or care to find the true location (fair, he's working self checkout not restock) and so it ends up in the clearance spot, when it's not actually priced as so. Which makes people just buy it because they think it so on sale when it's not! A third time, I asked how to even know what the clearance price is? The guy told me "you find out it at the register". Well I want to know now, not when you ambush me into it and then we find out it's not on discount and you just throw it back into the discount section to repeat the cycle. Isn't that insane? Ultimately though the 2 gripes aren't going to keep me out of here anytime soon, I just thought it may be worth explaining. read more

This is such a nice Ralphs, which seems to have everything a person could want. However gift cards are not their specialty and some were not working. I would say buy food products here, but stay away from items out of their control... read more

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I really like this location. There is a really good selection of groceries, fresh bakery and deli items and the meat is fresh. read more

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This is a great Ralph's. The staff is friendly and helpful and the store is always clean. The deli has good sandwiches and salads and everything is always fresh. Never had any issues at this location. I highly recommend this location to anyone who wants great customer service. read more

Do you like waiting in line forever. Then come here on a Saturday. I don't think I'll change my rating from last time.

Ralph's is our go to supermarket, the prices are competitive with all othe store chains. Great meat poltre and fish options . The service is great in this Burbank store . Ambiance is good in our store!!! read more

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Came to Ralph's to buy a water and use the atm machine inside. This location is big, clean, internally it is also spacious and fully stocked. I always use the self checkout lines, it saves me time. Food and fruits/veggies are always fresh. read more

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Ralphs Burbank - Bakery Department I recently bought two cakes from this store for birthday celebrations, and both were absolutely delicious and beautifully decorated. They tasted freshly made and looked fantastic. The bakery attendant, Mayra, provided excellent service--she was friendly, helpful, and offered great suggestions. Highly recommended! read more

Ralphs - Grocery Near Me - Burbank, California

Clean store, fairly easy parking, but fewer long time recognizable long time employees more self service lanes. The lanes are clogged with displays making shopping tedious, add to that the now usual one way drugs and detergent(?) lane-makes one feel like a criminal. The deli section could be great but like most of the store the prices are ridiculously high and the staff ignores waiting customers to instead chat with themselves or decide 5 waiting customers is a good time to restock. Used to be be a friendly, well running store now oddly uncaring read more

I stopped in today before 5pm to pickup a few items. I didn't go to the self-checkout because I was purchasing two gift cards. The store wasn't busy and I got into a regular checkout line with 2 women ahead of me, one almost done and another waiting with just a couple of items. "Maria", a 'Service Leader', was our checker and she was so incredibly slow the line didn't move for almost 10 minutes! She was on her personal phone, chit-chatting in Spanish with the ladies, and even wandered off several times. My impression was that she was very lazy and just didn't care about the customer's time at all. I told her this was the longest short line I had ever been in and she just laughed. I have been going to Ralphs for decades, and this was just TERRIBLE service. Please train your employees to be less self-centered and more customer oriented. read more

I was running an errand for mother. Searching the product this morning I noticed a sign. Apparently I go to Ralph's every week but I never so to this section. laundry detergent, vitamins etc. So apparently they now lock up this section. I am looking for a detergent that is on sale. I asked an employee where the item item. The employee said "She will help you". The employee approach and I said Is your name "she" or Gloria which was her name tag. She was not assumed. I asked her the same question and she didn't help me. She pointed at the detergent section. So I got the ladder and climbed the steps to check the top shelf. She never told me you can't do that or I can help you. Nothing. I eventually found the detergent on sale. As I checked out Karo greeted me with a friendly smile and confirmed an item for me at the register. He was so helpful the complete opposite of Gloria! 5 star Karo 1 Star Gloria. Things you do for mother. read more

Ralphs - Things are beginning to get locked up. - Grocery Near Me - Burbank, California

This store is great because they are fully stocked and I find everything I'm looking for. I was behind one person at the checkout as she was checking her receipt. She found a double charge and she dealt with it. Yesterday I was checking my receipt for a price and saw I was charged for three cottage cheeses when I bought two. So you need to check your receipt. I didn't think anything of it when it was the other person. But when it was done to me, it's a problem there. SO CHECK YOUR RECEIPT FOR DOUBLE CHARGES!! read more

The food selection is great. The service from Sheryl and Herbert is excellent like no other. The ambiance is pleasant and inviting. Whenever I have a question they will always answer and take good care of you . I do not recommend the self check out for gift cards I had and experience February 16 2024 and they lost 501.00 and never resolved it I was getting medication for my mom and who is 92 and I gave a donation to Ralph's and Kroger. It's is sad be careful. I highly recommend this place Happy New year kindness forward. read more

Gotta give my review another update to 5 stars as this Ralph's is by far my favorite to shop at. Came here with my wife to get some deli cuts for sandwiches that we were gonna make we came last minute before closing and Matt the deli worker behind the counter went above and beyond and was very professional with helping us with our selections. He even offered us great recommendations to try next time we come around. This store needs more workers like Matt to make a difference for everyone. Thank you again Matt for all your hard work. read more

Ralphs - Grocery Near Me - Burbank, California

Customer service is bad. False advertisement is against the law. I asked Patrick who's the manager of this location about how to link Paypal to Ralphs app while my Ralphs app was on he said didn't know how and he didn't bother to even look into the app to help me. The item that I was trying to get had a coupon if I purchased it with paypal. The app itself didn't offer PayPal option to add. This is false advertisement . read more

Had to run in for a couple things here and it was a nice visit. Very clean and a large store. They have a lot of specialty items. The clerks were very speedy and helpful. Ample parking. read more

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Ms. Mercy at this location is nine stars but anyway. She helps me and help others, too at self-checkout and very kindly and efficient. Very happy and she makes my hectic day a blessing. Thanks for caring read more

Ralphs - Banana nut bread very moist and light but light sweet and cheese cakes - Grocery Near Me - Burbank, California

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3.5/5 We stopped in here quick for some sundries while we were on vacation. I'm not sure if this is a CA thing or not but it was stressful to get a cart since we couldn't enter the entrance area again until we left. Staff weren't super friendly. Decent selection with OK prices, it got the job done! read more

Well since my last review this place has gone downhill quite a bit. Don't go during peak times for two reasons, 1) they have so much crap everywhere, in aisles, at the end of aisles, in the middle of walkways, to the side of walkways. It's like your crazy aunts house with a hoarding problem, theres just useless crap everywhere for no reason. Want wine, go to the wine aisle, but theres also a giant palette of wines in the cheese aisle that takes up so much room you can only get one cart through at a time, its a cart traffic nightmare everywhere you go in this store. Which brings me to point 2) you know what else makes it hard to drive carts down aisles, when there are 30 people in line for every register because there are only 2 of the 5 being used during peak hours. Why have 5 registers if you're not going to use them, why have two banks of self checkout registers if half of them are closed. They are massively understaffed and don't seem to care or try to do anything about it. Case and point, just like the cart traffic nightmare inside, outside in the parking lot, is just as bad, nobody retrieves the carts from the cart collections and they sit out into the parking lot by 10-15 ft. Im going to Pavilions from now on, where non of these issues exist. read more

It is a small market but they carry a lot of products. The service is good. Great people.

This used to be the best Ralph's around. Now they overstock the product in the aisles and on the floor. It's impossible to move around comfortably. Whoever thinks it's better to maximize the stands and product everywhere, you've lost a customer. I can shop at Whole Foods. Prices are the same now. read more

Wow, the service is terrible. I waited 20 mins to get some brocoli salad from deli because no one was there and they were eating in the back. I finally got it then went to self check out BY ACCIDENT and the lady working there yelled "You can't have alcohol here" with a mask on. Told her to calm down and stop yelling and she keep going on about how that is her way of talking. Then continues to talk to coworkers while they all are looking at me very VERY uncomfortable and rude! FINALLY, I went to the cashier who seemed like the only normal person there. I told her the issues I had at deli and self check out and she encouraged me to talk to a manager. I finally agreed, she called out the the assistant manager who was at the clock out machine to listen to my concern and he yelled at the cashier " I already clocked out!" I was in shock and looked at the cashier which I felt terrible for and said... "See what I mean?" The cashier got red and keep apologizing to me and asking me if I want another manager to talk to! I said no thanks, and told her to try to stay sane in all that chaos! I will only mention my cashier by name here which was Yvonne because the point of this review is to let Ralphs corporations know how they are treating there customers. It's a circus at this Ralphs! Not trying to get anyone fired. Just the facts. read more

I'll keep the basics brief: decent selection overall and generally friendly employees. My primary critique is the sheer amount of displays in the store. They are everywhere! Beer displays, chips displays; they fill every available aisle and walkway. It has become very difficult to navigate the store. I'm sure that Ralph's is making a lot of money with these vendors paying them for key spots in the store, but it's become ridiculous for the customers; the people who ultimately keep Ralphs/Kroger in business. Clear out the big displays and make some room! read more

The ordering service for this Ralph's is a joke and a bad one at that. I placed an online order and everything was confirmed.I paid for my order and the money was removed from my account. 20 minutes I get a text message saying the cancelled my order due to them being short staff. Yet they still took my money and deleted me. I've been ordering online with them for years and never had this happened before. Then to top it off the person sending the text was rude. Mind you I placed the order over 2 1/2 hours in advance. The service deserves zero star if I could. read more

Thanks everyone at the deli there awesome there customers service amazing. Great attitude s. Managers please recognize them and give them a lunch. read more

I have been going to this location for years, mainly because they are one of the only locations in the area that carry Collard greens for my Sundal Dinners. Today I was having an issue at the Self Checkout because I wanted to split my payment but didn't quite know how to do it. The self checkout cashier comes up to me and asks "Do you need help with your EBT?" I kid you not, I could have choked him unconscious for making that racist *ss assumtption. It's 2024 and ppl are still so dimwitted to believe that a Black person HAS to be on government assistance to buy food as if it's impossible for us to acquire employment, education, and housing on our own. The bad part about it, is he couldn't of been no more than 21 or 22 with that bigoted way of thinking. Ralph's train your staff!!! read more

Yvonne the cashier seems she hates her job she yelled at me today and she's always in a bad mood she hates customers. I had a large order with a couple coupons and notice when I got home my $9 coupon was not deducted. I like the store but I will never ever use this cashier again. read more

Great store but terrible management, especially this "Chris" guy, always complaining and yelling at his customers but then turns around and laughs and jokes with them while also on his phone doing nothing productive. I heard from employees outside of work how he even makes employees cry even department managers. Who makes their own department managers cry!?! Terrible choice of management! read more

Top-dollar prices + bottom of the barrel service. One open cashier with a huge line. What is that? I'm not a cashier and have no desire to "self check out." If you overcharge that much, you need to provide service. People who pay to stay at the Four Seasons don't want to carry their own bags. Same basic logic. " HIRE MORE CASHIERS!! read more

Gilberto at self-check out was very helpful! He gave me the member-price for mini baby bell cheese when I could pinpoint the phone number connected to my account. Thank you Gilberto! read more

Says they take WIC, has the little symbols on the price tags but NO they don't take WIC. They very arbitrarily decide when to accept WIC and when NOT to. It's so crazy how WIC and the grocery stores purposely try to be as difficult as possible to where you just can't even use it? According to WIC I can purchase all these products. I meticulously looked for the little WIC symbol on each price tag, made sure it was the correct portion of ounces I'm allowed to have, and WIC is not going to pay for it when it clearly says it's on my list and I haven't gotten it yet. The cashier was a nice kid that TRIED to help me but when he talked to his manager, the manager said, "just tell her the products she's trying to get are NOT on her WIC list" but you can clearly see they ARE on my WIC list unused. WIC and the grocery stores have been so difficult since day 1. They say I can get fruits and vegetables. Then I try to purchase a tomato, not organic, just a regular tomato and WIC will NOT cover it. It took forever, months and months to figure out what milk they'll let me buy. Just so many problems. It's like they're trying to frustrate moms into NOT being able to use their WIC benefits? So ok then, WHY offer them? Why do stores lie and say they take WIC if they are randomly deciding not to accept WIC whenever they feel like it? Just save yourself the hassle and don't offer it if you don't want moms to use it? I would also like to add, I'm sick. I shouldn't be walking around but I wanted to use the last of my WIC benefits so I walked a mile to the store and back, sick as dog, only to NOT be able to use the benefits either way. And it made me sicker; the throat infection spread to my ear. read more

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(Shopped 08/12/20 WE, 02/13/21 SA, & 03/20/21 SA): This Ralphs wrecked it! Of all the big-box grocery stores, I always had an affinity with the Ralphs brand, and have recently become a fan of their Buena Vista St. and Victory Blvd. Burbank location because it was central to several properties I frequented. Although it was a fully-operational grocery store, I usually made a beeline to their wine section which always had some kind of "Buy 6 Select Bottles With Additional 30% Off" promotion which I then made a savings killing because I'd focus on the bottles that were already on sale. Here was a quick peek into my recent shopping bags: PURCHASE Various Wines & Cheese (l-r) ($66.07): https://www.yelp.com/user_local_photos?select=YjreL7WctNVsxhaUQ7nC0g&userid=8jVT2inwc8GIQ6sH2UG9Vw Very much a wino but in a positive way, I knew what I enjoyed and had no qualms to venture out and sample selections I've never tried before predominantly around my $10.00 value price point. This particular location had a lovely extensive selection of wines and cheeses, here was a quick snapshot in case you're interested in trying something new: 2019 Buttercup Rosé $9.99 - a screw-off cap with light pink color, citrus floral aroma, low body, slight citrus jammy taste, dry finish, slight citrus green apple aftertaste, and low astringency. Sakemoto Junmai $9.99 - a screw-off cap, clear color, floral rice aroma, low body, rice tropical fruit flavor, smooth finish, slight papaya rice aftertaste, and low astringency. 2019 Thor's Well Spouting Horn Pinot Gris $9.99 - a real cork with translucent straw color, bready grapefruit aroma, low body, honeydew melon grapefruit taste, acidic finish, middling grapefruit aftertaste, and low astringency. 2019 Psyche Chardonnay $9.99 - a real cork, bright yellow color, green apple melon pineapple aroma, low body, crisp green apple oak pear flavor, refreshing finish, clean green apple pineapple aftertaste, and low astringency. 2018 Villa Maria Sauvignon Blanc $12.84 - a screw-off cap, pale yellow color, sweet tropical fruit aroma, low body, citrus melon papaya flavor, crisp finish, lingering tropical fruit aftertaste, and low astringency. 2019 Psyche Sauvignon Blanc $9.99 - a screw-off cap, pale yellow color, grapefruit tropical fruit aroma, low body, sweet peach tropical fruit flavor, crisp finish, light tropical fruit aftertaste, and low astringency. 2018 Coast Road Chardonnay $7.99 - a screw-off cap with a pale yellow color, buttery green apple pineapple aroma, low body, buttery tropical fruit taste, crisp finish, slight citrus pineapple aftertaste, and low astringency. Lofthouse Valentines Cookies & La Brea Bakery Rustic Country White Bread ($2.49 + $4.99) https://www.yelp.com/user_local_photos?select=si8lFaRywZ4cK9Y5ybTgwA&userid=8jVT2inwc8GIQ6sH2UG9Vw Breads, Jones Root Beer, Boar's Head Deli Cheeses, Cookies, and Fancy Cheese ($34.42) https://www.yelp.com/user_local_photos?select=jTbwp7I3Ri882vNF7MyokA&userid=8jVT2inwc8GIQ6sH2UG9Vw! SERVICE To curb the spread of COVID-19 during Coronavirus 2020-2021, they required worn face masks, limited shoppers, and encouraged online orders for easy pick-up or delivery. The full staff were courteous, helpful, and efficient during each visit. The only person I needed to deal with was the cashier. PARKING (FREE) They shared a large-sized overground exposed parking lot with a CVS Pharmacy. Otherwise, there appeared to be plenty of street parking along the two main thoroughfares of Buena Vista St. and Victory Blvd. - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A large store with aisles upon aisles of food, the layout was similar to most grocery stores with the produce section directly on your right when you entered, the many refrigerated sections along the right and back of the store, and then the deli far off to the left (an exceptional area!). The wine and beer section was just off the deli area. Plenty of promotional signs and visuals stimulated your senses as you walked throughout this box of goodies. Good natural lighting came through the large windows and doors while bright soul-sucking fluorescent electric ceiling lights filled in the rest. There were no TVs, but music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Burbank's Victory Blvd. Ralphs location was quickly becoming one of my favorite locations (a US Bank branch, too). They had everything I needed, was usually stocked well, often not a long wait, a self-checkout area, the prices always seemed cheaper than other major grocery stores, and the staff seemed perfectly fine. Plus, if you joined their free membership, you earned points towards future discounts and dollars off. I found complete value based on the prices, service, and experience noted above (TOTAL paid experiences were around $108.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS read more

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Super nice staff. Great selection of staples. However, Im looking to find a new place to shop because this place is run by a manager and a company that cares more about littering the aisles with pop outs than the mountain of customers who have asked for it to stop. It's stressful to navigate around the countless hardboard displays of junk. Just look at these reviews. If it came out that this store was part of an ongoing social experiment or TV prank it's about the only thing that would explain the ridiculous amount of trashy displays littering the store. read more

I love this Ralphs location. I used to come here a lot when I lived in North Hollywood. I stopped here today to grab some food for a Easter party some old friends of mine are throwing. Despite all the rain, it was a crowd mess here. They are always moving the items around at this location. Its a huge Ralphs with a big parking lot in a small strip mall. They have Starbucks inside next to the deli areas. I love the fresh foods and chicken here. Produce area is the best and well kept. Nothing really to complain about this location. Customer Service is great here. I miss coming here every week back in the day. read more

Ralphs - Love the golden fried chicken here - Grocery Near Me - Burbank, California

I called Ralphs on Victory and Buena Vista to find out if they had Pork Lard. I rang 3 Times and the Dial Zero Option Did Not Work. Nobody Answered the Phone . I ended up pressing Option #4 and a Very Kind Gentleman Named Ernest or Ernie answered the phone and Went Out of his way to help me. He checked stock on the product I needed and informed me they are out of stock. Saving me a trip. Management, Take Note: It is people like Ernie who Make for a Good Shopping Experience. But sadly it is People like Ernie who are Under valued. It is He (Ernie) alone who gets the 5-Star Review! read more

Today I went into the Ralph's that I've been going to for 30 years. They have allowed people to solicit and market INSIDE THE STORE!! I was near the gourmet cheese area and I was approached by two guys trying to get people to sign up for internet service. And they were approaching other people as well. I come to shop in peace, not to be solicited for services INSIDE THE MARKET. I let the store manager know that I WAS NOT HAPPY with this! And it's not acceptable. And if this is still going on, when I come back, I'm going to find another market where I can shop unmolested!! read more

Solicitors galore here! I got asked to sign a petition going in and leaving the store. I was there to pick up pasta sauce and I found the store brand Kroger spicy dill pickle flavored chips. Darn, I didn't look closely but they're not kettle chips. Only a buck and a half on sale, worth a try. read more

Ralphs - Kroger Spicy dill pickle flavored chips - Grocery Near Me - Burbank, California

first i prefer this Ralphs for almost all my needs. however they have a new person in the Sushi section. there was a very nice couple working there and now there is a very rude young lady. i thought first maybe she was having a bad day, however the second time i thought she needs customer service training she is terrible. i will no longer purchase my sushi at that store. i dont need to be treated badly. On the other hand there is a nice young man that works the self check out and he is very kind and helpful. Jean read more

0 Stars. Worse Ralph's I ever been to. This Ralph's does not allow return for Instacart orders. I waited almost an hour to speak to the floor manager Danielle , she wasn't even on site. None of the staff knew where she is. Neither was Luis the store manager. They deserve to be fired. Called the customer service number and no one picked up. The store is a total mess and unorganized. DO NOT SHOP HERE. read more