I love your energy, Alena! This employee was so incredible, she made my experience smooth. So…read morefriendly and attentive!

I had such a positive experience during my most recent visit to this Sprouts location in Burbank…read morethat I felt compelled to write a review. From the moment I walked in, the customer service really stood out. I was approached by staff at least three different times, each one kindly asking if I needed help finding anything. It didn't feel forced or overbearing, just genuinely attentive and thoughtful. When I did have a question, I ended up speaking with the store manager, Justus, and he was incredibly kind, patient, and thorough in helping me. You can tell he really cares about both the customers and the store experience. That level of service is rare these days, and it honestly made my whole visit feel easy and enjoyable. It definitely left a lasting impression and makes me look forward to my next visit. Big thank you to the team for going above and beyond.

I had a frustrating experience at this Ralphs location today. I was using self-checkout and…read moresearched broccoli crowns that was clearly labeled "broccoli crowns" for $1.49. When I selected that option, it rang up as $2.49 instead. I called over the attendant to fix it, since you obviously need an employee to delete or correct an item. I explained the situation, and he looked at me like I was asking him to do something outrageous. He even looked at my friend to say, "Is she really asking me?" It was honestly uncomfortable and unnecessary. Who else would I ask.. All I needed was help correcting a pricing error. It was Sunday around 3 PM and the store wasn't even busy, so I don't understand the rude attitude. If you're assigned to self-checkout, assisting customers with issues is literally part of the job. Customer service makes a difference, even during small interactions. This one just left a bad impression.

This store has greatly improved. This place was so bad for a moment when I started coming here…read moreagain almost 3 years ago now. But what has changed is the rude staff are all gone (in my experience), everyone who is there now is friendly or at least neutral to me. Better than rude or awful. The speed at which checkout moves is fast or at least acceptable now. It used to be extremely slow, but it's greatly improved. You also used to close the self check out relatively early which now I notice you do NOT, which I am VERY appreciative of. Frankly I just can do it much faster than anyone and I prefer it to get in and out quickly, so thank you for keeping it in place and open later than you used to, that keeps the human cashier lines manageable. I'll buy wine so that's why I may need the human to help me out. But nothing more annoying to me than it being 10pm and there's 1 mile long line with full carts and all I need is 2-3 things, well that experience pretty much doesn't happen anymore which is very much appreciated. I find your evening staff to be notably most friendly, they're talkative but not obnoxious or slow and I feel comfortable coming through the line if I have to. There's a couple annoying things, like a few annoyingly narrow spots you have in extremely busy areas, I can't figure out why you have so much stuff directly in front of the cereal + chips aisle. People cannot pass through there easily, every single time I come here I bump into someone, like easily a 99% success rate that I'm going to crash into someone. That's not good. Same goes for too much stuff down the middle of the cheese/deli meat section near the bank, makes passing nearly impossible at times, then again near the self checkout you always have a lot of liquor which makes passing difficult. Customers don't like having to pretend it's a stop sign intersection to pass by, we just want to shop not have an island of liquor impeding progress. Another thing that bugs me is this is the only Ralph's that doesn't put clearance tags on the frozen food section stuff. Why? I've gotten mixed answers. One guy told me it's because the tags don't stay on because the packaging is wet from the freezer, well that's BS because other Ralph's stores do it just fine and the stickers aren't coming off. But another time I saw a guy at the self checkout take something from a woman who said she didn't want it anymore, so he went directly to the clearance door and just chucked it in there. So basically he didn't have time or care to find the true location (fair, he's working self checkout not restock) and so it ends up in the clearance spot, when it's not actually priced as so. Which makes people just buy it because they think it so on sale when it's not! A third time, I asked how to even know what the clearance price is? The guy told me "you find out it at the register". Well I want to know now, not when you ambush me into it and then we find out it's not on discount and you just throw it back into the discount section to repeat the cycle. Isn't that insane? Ultimately though the 2 gripes aren't going to keep me out of here anytime soon, I just thought it may be worth explaining.

Went to 7 locations looking for something very particular that just got released and was hard to…read morefind. WOW did I get lucky, not only did they have what I wanted but the store manager Luis had more bought in for me. Incredible customer service, went above & beyond! Thank you!

For the past few times I have been in to buy 2% milk, there is NONE, so frustrating!!read more

2 Minute Read: Back in the 1990s, Ina Merlo, a very good…read morefriend, would ask me to drive her here and there. Ina was born in 1892 and when I met her she'd just turned 92. She reached 104 yrs/o. Why do I mention Ina? When she wanted to grocery shop, she'd ask me to drive her to PAVILIONS in Hollywood. She told me, "Pavilions is a little more expensive but everything is the best!" So, PAVILIONS it was and PAVILIONS, it stays. Two days ago, I went to the aBurbank PAVILIONS, as I was a'hankerin' to make Turkey Giblet Gravy from scratch. As usual, it was a pleasant visit. Any questions you have, they Staff is always ready to help out. At the Deli, I was treated by a Lady with a nice smile. I ordered rare roast beef, and turkey. I requested they'd be sliced on the slicers number one thickness. I told the lady I'd be back in a few minutes. So I went to the meat department A young Attendant greeted me very happily. I asked her name, "YAJAIRA", she replied. YAJAIRA went out of her way to help me get what I was looking for, and did it wit such gusto, that I was impressed. Anyway, Ina was right! PAVILIONS is the BEST. Thank you.

Clean. Customer service has been very minimum over my six years of visiting the location. Growing…read moreup and working for Safeway, this is not the standard. Greetings, service are the ingredients for life.

Always can find what I need ! Great deli. Always fresh food…read more And nice workers. Parking can be hard. But I just look for the street parking close by.

I purchased Armenian food called xash $20 with meet , $18…read morefor with out of meet , Was frosen , after after frozen food melted, 95 % of xash was clear water , they're trying to sell water for $20 , How do you return it? It took back without saying any words I don't recommend hush or barbecue this place with the chef doesn't know anything about them marinating barbecue for making xash, Not everyone capable make this food if you cannot make it don't make it and don't sell it, I know you were very nice. You took her back to find the money, but it's not about the money. It's not about returning. It's about the time consuming we take home. We're not happy how many people not returning just throw away, come on people if you wanna make money just at least be honest with your food. I know maybe don't pay attention but try this xash one more time with your families.or freands then you will know what I'm talking about

This is your ordinary grocery store with no frills, just the main staples and home goods for every…read moreday living. There's another Ralph's further south which seems newer and better stocked.

As this location is nearby for me, I like to come in the morning to grab a few items before my day…read moreusually begins. The bakery manager or whoever she is is not the friendliest even when offering a good morning (this was maybe two weeks ago). I made sure that was the first and last time I greet however other times she just looks like she has a stick far up her a**. And of course even today she was, let's say it together, not the friendliest, shocking! :SMH: I will only give my positive review for the manager which I believe his name is Ray (if that is not his name, I sincerely apologize). He is friendly, engaging with customers, but overall you can tell he is a good manager, not only to guests but to his associates. Overall the store seems to always re-stock appropriately and if items are gone they will make it a point that it's sold out with a noted Ralph's sticker, sounds weird but I like that approach. It saves time for both the customer not having to ask an associate but also the associate doesn't have to be bothered (because the repetitive questions I bet would be irritating lol).

How has this spot been right under my nose, yet I just discovered it???…read more They are charging WAY below market value for their delicious, sizeable portions of pre-made foods and sandwiches. We got two turkey sandwiches... and ate them over two days they were so huge. Also bought a couple of their house made chicken sausages... and my husband gobbled them up in one sitting, and it's not because they were small -- they're HUGE!!! They also make take home dinners, have an incredibly curated selection of high quality meats (ie. Force of Nature) and snacks (ie. Simple Mills at super reasonable prices). And they're SO FRIENDLY.... and family-owned since 1969!!! But wait, there's more! BBQ served on Saturdays starting at 10am. I LOVE everything about this place!!!

So super nice people. Bbq comes lukewarm. Ribs were extremely dry as was sausage. (Dry sausage -…read morehow?!) The tri-tip and chicken were good - and the portions for the prices are good. Tri-tip was definitely a win. The corn was relatively flavorless. The standout is actually the barbecue sauce. I'm from Texas. To me, this isn't bbq. This is some smoked meats and a side of sauce. No real side options, no bread or pickles/onions, so I can't really recommend for BBQ. Dry sausage is a huge red flag - as are dry ribs. And no brisket. What??

I am a long-time Aldi customer and shop at this location four or five times per week, which is why…read morethis experience stood out to me. On the afternoon of June 12, 2026, my 14-year-old son and I checked out with Olivia. We had only about a dozen items, and there was no one waiting behind us. Since my son is not accustomed to Aldi's self-bagging process, he was trying his best to bag our groceries but was moving a bit slowly. Rather than adjusting her pace, Olivia continued scanning rapidly and placing items into the cart, including some in the child-seat area. At one point, our half-gallon of milk nearly fell out. I understand that Aldi's business model emphasizes speed and efficiency, and I generally appreciate that. However, customer service should still matter. Because there was no line behind us, I was surprised that there seemed to be little patience for a young teenager who was genuinely trying to help. When I commented that things felt rushed, my concern was either misunderstood or ignored. At the end of the transaction, Olivia held my cash while waiting for space to place a frozen pizza that was still on the scanner. While her explanation made sense operationally, the overall interaction felt cold and unnecessarily rushed. Perhaps she was having a difficult day, but the experience came across as impatient and passive-aggressive rather than helpful. I want to emphasize that nearly every other cashier I have encountered at this Aldi has been friendly, patient, and accommodating. This review reflects one disappointing interaction, not my overall opinion of the store. I will continue shopping here, but I hope management reminds employees that efficiency and courtesy do not have to be mutually exclusive.

For me, ALDI is a tale of two grocery stores. As a regular, I love the pricing on so many of the…read morestaples, particularly the dairy, eggs, oats, fruits, etc. and they have some great in house brands they make. A lot of the premade food is also great, and you can tell they put a lot of thought into the selection of their items. The flavor of most of their items is as good as anywhere else, and there are serious savings to be found there. That said, the other side of the coin is that the store is not always efficient. It takes them a long time to update their pricing once they're out of an item, and when they're running great deals, I'll regularly get excited to see there's a huge sale, look for the item the sale is referring to, and find that the item's been out of stock already for days. This has happened to me at least 10 times. There was also a period of several months in the past year where the entire dairy aisle was off limits due to an issue with the building, which made it impossible to buy any dairy from them for months at a time. Not to pile on, but it would be much appreciated if they kept one more person on register at any given time. The lines can get really long. All that said, I really do like ALDI, and I hope they can correct a bit and take some of the constructive criticism from a person who's a big fan of what they do. I'll be back soon!